Senior Account Manager (SOUP.WORLD)

SOUP.WORLD — the in-house creative studio at NTS — is seeking a confident, organised, and experienced Senior Account Manager to join the team on a permanent basis

In this role, you’ll be the key point of contact for a number of our clients across music, fashion and lifestyle leading the day-to-day management of 360° partnerships and white-label creative projects. You’ll report directly to the Client Services Director who oversees the commercial division’s project management team.

Founded in 2011, NTS provides curious minds with a home for bold, diverse and discerning music discovery. Today, we’re a global platform and creative ecosystem — broadcasting from around the world and collaborating with some of the most exciting names in music, fashion, and culture.

About You

You’re a natural organiser, problem-solver, and communicator, with a proven ability to bring clarity and structure to complex creative projects. You thrive in fast-paced environments and are passionate about delivering high-quality work on time and within budget.

You’re also a strategic thinker and a trusted partner to clients — capable of growing accounts in both creative output and commercial value. Your mindset is adaptable and forward-thinking; you're someone who anticipates challenges before they arise and approaches pressure with calm, creativity, and care.

You bring clarity and strategic thinking to complex, multi-stakeholder projects, and you’re comfortable being the steady hand guiding clients through creative territory they often don’t fully understand.

You have excellent communication skills and feel confident articulating ideas, simplifying feedback, and acting as a bridge between clients and internal teams. You understand client objectives while championing the creative and cultural identity of NTS. You’ve successfully delivered integrated, 360° campaigns — including live events at various scales — and you’re highly organised and detail-driven, with the ability to manage multiple projects simultaneously without compromising on quality. Most importantly, you bring a positive, collaborative energy and a hands-on approach — you're a team player who’s always ready to get stuck in and help make great work happen.

Responsibilities include

• Act as the main point of contact for your clients, building long-term, trusted partnerships and cementing NTS as a key strategic partner for their business

• Managing the full project life cycle — from scoping and planning to pre-production, execution, and wrap.

• Develop and manage project budgets, contracts, and timelines; track profitability and reconcile with finance.

• Collaborate closely with the Music team on talent strategy, booking and delivery, and with the Video team on content development and production, and our Audio Production team to deliver best-in-class sound on site

• Sense-check creative decisions against the client’s audience, brand purpose, and commercial goals

• Ensure all output balances both NTS’s cultural integrity and programming ethos, alongside the client’s brand positioning 

• Day to day line management of junior team members

• Build and maintain a trusted network of freelance creatives, event producers, and production specialists.

• Navigate shifting project scopes with flexibility, foresight, and clear communication.
  Lead client meetings, briefings, and reviews; translate client feedback into actionable steps for internal teams across multiple departments

• Monitor workflows, manage timelines, and anticipate resource bottlenecks to ensure seamless delivery.
  Identify growth opportunities within your accounts, working with the new business team to pitch and develop new proposals.

Ensuring all work aligns with project objectives and client goals; whilst simultaneously staying true to NTS’ POV and strategic and cultural integrity

Key Requirements

• 5+ years’ experience in project/account management within a creative agency, production company, or brand-side studio.

• Experience working within or alongside music, fashion and culture brands.

• Demonstrated ability to manage and deliver integrated, multi-channel campaigns, including live events, content production, and digital activations.

• Strong client management skills — confident in leading meetings, setting expectations, and nurturing long-term relationships.

• Excellent written and verbal communication skills — clear, concise, and confident when presenting ideas and updates.

• High level of organisation and attention to detail, with experience managing multiple complex projects simultaneously.

• A solutions-focused mindset — calm under pressure, adaptable to change, and quick to solve problems.

• Financial fluency — comfortable building and managing budgets, negotiating fees, and tracking profitability.

• Strong understanding of creative processes across content, design, events, and production.

• Collaborative approach — works well across teams and disciplines, with a hands-on and proactive attitude.

• Care about working in an environment where creativity, community, and culture are at the heart of what we do.

Nice to Have

• Familiarity with the NTS ecosystem and an understanding of its tone, values, and creative standards.

• Experience producing international or multi-market projects.

• Knowledge of project management tools such as Google Drive, Slack and Toggl

Returns

• This is a permanent full-time position based in London

• Monday, Friday WFH and Tuesday, Wednesday, Thursday work in the Dalston HQ

• Flexible start time 9am - 5pm / 9:30pm - 5:30pm / 10am - 6pm

• 23 days holiday/ year + bank holidays

• 4 x days off between Christmas and New Year for office closure

• Employee Assistance Program with Health Heroes

• NTS goods allowance

• Enhanced Maternity and Paternity

• Auto enrolment into workplace pension after 3 months with Smart Pensions 

• A dynamic, inclusive, and supportive work environment.

• The chance to work on exciting and diverse projects with high-profile clients.

• Applicants must be eligible to work in the UK.

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