Focusrite
California, USA
Technical Support Engineer Based : CA with hybrid working available Term : Permanent, Full time Salary : $42k-$44k pa + Excellent benefits The Role: As a Technical Support Engineer, the applicant will be responsible for helping to maintain the high level of customer service we provide. They will work as part of a global cross-functional team answering pre and post sales customer enquiries by phone, email, and live chat, and working proactively to reduce the number of customer enquiries. Core responsibilities: Act as focal point for first line Pre/Post Sales and Technical enquiries via phone, email and Live Chat relating to Focusrite and Novation product lines in a timely, friendly, problem-solving manner as to inspire customer loyalty. Prepare for release, upload, and maintain technical aspects of Focusrite and Novation websites; including product downloads, help center articles, OS compatibility info and product specifications. Contribute to the continual...