Operations Assistant

About the Role

Role: Operations Assistant
Reports into: Co-Founder of Labyrinth (Operations & Finance lead)
Location: Shoreditch Office

Contract Type: Full Time

Salary: £33,000 - £38,000

Who we are

Labyrinth is one of the fastest-growing contemporary music promoters in the UK. We work with world-leading artists in unique locations - Labyrinth have brought artists and fans together for events hosted in disused Edwardian tube stations through to UNESCO World Heritage Sites; along with globally renowned venues including Camden Roundhouse, Royal Albert Hall, Wembley Arena, Old Royal Naval College and the sacred Tofte Manor.

Our mission is to create memorable moments in inspiring environments for music lovers.

Artists we’ve worked with include: Empire of The Sun, Jungle, Fred again…, Fatboy Slim, Black Coffee, Charlotte de Witte, Solomon, Annie Mac & many more…

You can see our event galleries here: www.labyrinthevents.com/galleries.

In 2026, we will deliver around 100 events for over 275,000 attendees, including major indoor shows, festivals and the launch of new overseas projects.

Our team

We are a small, independent, hands-on team, always seeking to deliver exceptional events. 

We all share a deep passion for music, we love live events and try to maintain an attention to detail in everything we do - and, for better or for worse, we’re not afraid to get stuck in when it’s showtime. 

Growth & Learning

We are a high growth business, having grown our number of customers 2-3x each year over the past couple of years. We are looking for someone who shares our ambition and wants to see both themselves, and Labyrinth, achieve their respective 5-year-plans. 

The successful candidate will have a huge opportunity to immerse themselves in the business and learn about every aspect of the company - we’re committed to sharing skills that will allow you to grow into a more senior role in the future. Working closely with one of the Co-Founders, you’ll develop a deep understanding of the more financial and operational aspects of a music events business.

What we're looking for

We’re looking for an enthusiastic and motivated Operations Assistant to support the one of the Co-Founders across Labyrinth’s events and day to day.

This is a practical role, suited to someone looking to build experience in the more financial and operational aspects of live music and event production. You’ll help with planning, budgeting, financial and operational on-site delivery for Labyrinth events. As part of the role - 0.5 days a week will be dedicated to directly assisting the Co-Founder with scheduling, calendars management and sending communication on their behalf. You’ll also eventually be expected to run some of the indoor shows for us. 

You’ll need to be proactive, well-organised, and happy to get involved wherever needed.

Some things you’ll be working on

Day to Day

• Support the Operations Team with planning and logistics across Labyrinth’s indoor shows and festivals.

• Coordinate project lifecycle for small and large-scale live events (300 to 20,000 capacity), overseeing planning, logistics, and supporting on budget tracking. 

• Independently taking over ticketing operations for up to 100 events a year. 

• Delivering ticket counts 2x a week and ticket inventory management with various ticketing agents.

• Managing invoice payment and expenses for a 10+ person team and liaising directly with the accountants. 

• Overseeing systems for holidays and office management. 

• Assisting the Co-Founder with scheduling, calendars management and sending communication on their behalf. 

• Pro-actively outreach and research new potential venues, creating a business case for new shows.

• Support the Production team with budget management and directly working with the Co-Founder on show settlements/budgets with artist teams.

• Maintain accurate and up-to-date production folders, shared drives, and documentation systems.

• Maintain overall budget control and help to forecast on a show level and company level. 

• Managing contracting with suppliers, sponsors and artists.

Live Events

• Assist with operational aspects of the events, including liaising between venue management, the production team and Labyrinth staff from build phase into a live phase.

• Operate Live events as an Artist Liaison and also as an Event Manager, briefing all staff to run a successful evening.

• Maintain a professional and calm presence throughout events, responding to instructions quickly and reacting to situations as they arise appropriately. Always representing the company in a professional manner.

• Support the delivery of builds on-site, ensuring activations, suppliers and schedules are executed.

• Support with de-rig and load-out, ensuring suppliers are signed off and equipment is properly accounted for.

Post-Event

• Help collate supplier, freelancer and internal feedback and debrief notes.

• Assist with reconciling budgets and updating cost trackers.

• Support post-event wrap-up and documentation.
  
  

What we’re looking for

• Preferably some previous experience or involvement in live events.

• A high level of numerical understanding is essential. Quickly and effectively performing ticket counts and budgeting is a large and significant part of the job.

• A strong interest in look-and-feel and a keen eye for aesthetics.

• Great organisation and attention to detail.

• Good communication skills - written and verbal.

• Ability to work efficiently under time pressure.

• Confidence with Google Drive, Xcel, Microsoft Office, or similar tools.

• Flexibility to work evenings, weekends, and long event days when required.

• Self-motivation and a willingness to learn fast.

• A driving licence is a requirement.

• Any accounting experience is helpful but not essential
  
  

How to apply: 

• Please email your cover letter and CV to mikey@labyrinthevents.com with the subject: “Operations Assistant”

• Please note that we will not be able to get back to all applicants but hugely appreciate anyone who takes the time to apply. 

Strength in Diversity

Labyrinth welcomes applicants from all backgrounds.

No degree is required for this position. If you’re not sure you meet every point, please apply - skills can be learned on the job. 

We offer reasonable adjustments at every stage (for example, a phone application, extra time or an accessible interview format).

Appointments are made on merit following a fair, open, and inclusive process.

>>> Click on Apply Now to be taken to the application page