5 Operations jobs

We are music and tech fans hailing from all over the globe, working to make Deezer the most personal music streaming service. From data scientists to tech experts, artists & labels specialists to marketers, and even in-house music editors, our team is spreading the love for music to over 180 countries. Supporting local and international artists and bringing them closer to their fans is our mission - we believe music is about diversity, multiculturalism and togetherness. Ready to join the team? We're all ears. How about you?  We are currently looking for a talented Associate Client Support Manager to lead, mentor and coach a small team in delivering excellent customer service. We’ve come a long way already and we need positive, enthusiastic individuals to help us keep raising the bar, are you up for the challenge? What you will do: From coaching & performance management to influencing policy & processes, ensuring excellent service is at the heart of everything you do. Chart your team development path, being accountable for their performance and growth. Developing Deezer’s customer support experience, coordinating new initiatives and acting as a point of contact for support with our partners and business departments. Qualifications What we are looking for: A Leader  - you believe in leading by example, but also recognise when to let others take the reins. A People Person  - invested in the individuals in your team and your measure of success is their growth and development. Support Veteran  - years of support experience has given you a keen eye for anticipating and meeting customer needs. Champion for Change  - open to new ideas, you focus on the positives and moving forward. Part of the Solution  - your actions will have an lasting and meaningful impact on Deezer and our users experience. Communicator  - you’re confident in front of a group or one-to-one. You understand the importance of clear and proactive communication in addressing issues before they occur. Not afraid to fail  - you accept mistakes occur but see them as an opportunity to learn and you don’t let them hold you or your team back. While not requirements for the role, the following will certainly help: - Linguist - Fluent English plus one or more of French, German, Spanish or Portuguese - Tech Savvy - knowledge of mobile and digital technology Additional Information Life @ Deezer HQ > Start-up environment with an at home vibe and outdoor space > Kitchen stocked with free drinks and snacks daily > Friday drinks & seasonal parties > Gym access, plus yoga, pilates and boxing classes > English and French language courses > Hackathons & meetups We are an equal opportunity employer . >>> Click on Apply Now to be taken to the application page. 

Responsibilities Work alongside with music and content team to brainstorm in-app music campaigns and to ensure artists' delivery. Identify potential viral/trendy songs daily.  Reach out and follow up to new artists for song ingestion and content creation on TikTok. Help music team with daily tasks such as artist labelling, playlist and music banner monitoring, and others. Participate on general weekly meeting. Qualifications Fluency in English and Brazilian Portuguese. Understanding of music industry, pop culture and Brazil entertainment scenario. Good excel skills and data-driven decision making. Strong communication, organisational, and time-management skills. Possess a collaborative spirit and can-do attitude. >>> Click on Apply Now to be taken to the application page. 

Responsibilities Streamline the holistic ad operations process from campaign planning, execution, to reporting and measurement. Manage Ad performance analysis and self-serving ad platform for the newly-set-up platform Campaign Delivery. Monitor campaign delivery to make sure the campaigns reach the target audience, run smoothly, and exceed brands’ expectations; this includes collaborating with teams for creatives, conducting publisher implementation, troubleshooting for trafficking, managing daily ads delivery reports, and escalating to third-party vendors if needed. Client-facing communications. Serve as an important point of contact and support account manager for client communications; own the set-up process, campaign management, and ads execution of several top accounts, while maintaining a high-quality standard for the Ad Operations team to ensure accuracy. Strategic Ads planning. Provide consultation to clients on the correct setup of campaigns, tagging, targeting, and the use of mobile app, social video and ad technologies to meet clients’ needs. Cross-team collaboration. Support Brand Strategists, Account Managers, Brand Partnership Managers, in collaboration with new partner measurement feasibility, management of new partners requests, testings, and ads performance optimization. Measurement and Analytics. Responsible for conducting analysis and measurement on ads performance through data, providing insights on ads effects, target audience, media planning, and offering recommendations for optimization on brand objectives Qualifications 5+years ad operations experience Bachelor’s Degree in related fields Previous experience in digital media, advertising, marketing, Internet, and technology in agencies Familiar with paid media campaigns Experience with clients or agencies Strong analytical skills and data-driven mindset Hands-on experience with third-party ad serving preferred Strong communication skills with a collaborative spirit in cross-team communication globally and cross-culturally. A can-doer and go-getter, possess a positive attitude and a strong desire to get things done -Flexibility & ability to work in a fast-paced and dynamic environment >>> Click on Apply Now to be taken to the application page. 

Sell what you love. For us and millions of users across the globe, that’s Spotify. Join the Sales team and you’ll build the relationships that help grow our business in existing markets and beyond. We don’t just sell creative solutions to our clients and partners, we help to shape them; using our expert knowledge of ad products, sales channels and the industry to impact the way the world experiences music and podcasts.   We are looking for an organized, reliable, hardworking and detail-oriented Traffic Manager to join the Label Ad Operations Team in Sao Paolo, covering Latin America. The Label Ads Traffic Manager will help to ensure that all ad campaigns run smoothly for our label partners across the region. Above all, your work will impact the way the world experiences music. What you’ll do Ad trafficking, QA’ing all ads, troubleshooting creative issues and maintaining all online campaigns. Ensure completeness of ad campaigns to label partner specifications. Provide proof of implementation to label partners through previews and reporting. Provide optimization and yield management through various reporting tools.  Deliver a high level of customer service with all internal Artist and Label Management teams and external label partners.  Collaborate with Label Campaign Planners on campaign optimization recommendations, leveraging a keen understanding of partner goals and product performance. Who you are You have a Bachelor’s degree, along with relevant internship or work experience. You have experience with Google Ad Manager (DFP/DSM) (required). You have experience with Salesforce (preferred, but not required). You have an understanding of HTML, Javascript, and other ad serving technologies. You know how to organize your time, work collaboratively, and multi-task in a fast-paced environment. You care about maintaining business relationships with great attention to detail. You are proactive and efficient with your time management. You have keen attention to detail and focus on accuracy. The ideal candidate has worked in a top media publisher, knows how to work quickly and effectively, and we can count on you to deliver. You are hands-on and have good relationship skills. We are a creative environment and won’t put any glass ceilings over your ambition. We seek top-performers who are eager to hone their skills and help us build a world-class Ad Operations team. If you’re up for the challenge, we’d love to hear from you. You are welcome at Spotify for who you are, no matter where you come from, what you look like, or what’s playing in your headphones. Our platform is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be brilliant. So bring us your personal experience, your perspectives, and your background. It’s in our differences that we will find the power to keep revolutionizing the way the world listens. Spotify transformed music listening forever when we launched in 2008. Our mission is to unlock the potential of human creativity by giving a million creative artists the opportunity to live off their art and billions of fans the opportunity to enjoy and be inspired by these creators. Everything we do is driven by our love for music and podcasting. Today, we are the world’s most popular audio streaming subscription service with a community of more than 271 million users. >>> Click on Apply Now to be taken to the application page. 

Position Type: Internship Session: Summer 2020 Location: New York, NY SiriusXM + Pandora have joined together to create the world's largest audio entertainment company, and we want you to be a part of it! SiriusXM + Pandora interns don't make coffee. They're on-air, writing code, working on projects, and making valuable contributions to the company. Join our internship program and learn about the world of audio entertainment and get hands-on experience in your field of study. Position Summary: The Client Services Intern will learn the fundamentals of the Revenue Organization at Pandora. This person will assist with region-specific teams in all aspects of the advertising sales and operations workflow. Duties and Responsibilities: Establish a basic understanding of media math, creative specs, industry insights, and media landscape. Assist in the preparation of proposals and media plans by pulling accurate inventory forecasts. Input sales orders into order management systems. Provide reporting and screenshots or work with internal resources to provide. Work with Revenue Operations teams to review and analyze campaigns and create post-campaign reporting. Complete one project (TBD) and be able to present it at the end of the internship. Supervisory Responsibilities: None. Minimum Qualifications: Must be a currently enrolled student focusing on Business, Advertising, Journalism, Communications or Marketing. Previous internships or work-related experience in a sales, sales support, advertising or marketing role. Participation in an undergraduate advertising or marketing organization (i.e. PRSSA, AAF, AMA)?. You must be 18 years of age or older. Internships are open to current students enrolled at a university and recent graduates who graduated within the 12-month period prior to the start of the internship. Requirements and General Skills: Ideal candidate is detail-oriented, responsible, proactive, and highly organized, with the ability to manage and prioritize multiple tasks simultaneously and in a timely manner; Can clearly demonstrate this through specific examples.? Enjoys working independently and thrives in a collaborative team environment.? Strong aptitude for critical thinking and approaching problems & solutions with an analytical mindset. Must love music! Good public speaking and presentation skills. Interpersonal skills and ability to interact and work with staff at all levels. Excellent written and verbal communication skills. Ability to work independently and in a team environment. Ability to pay attention to details and be organized. Ability to project professionalism over the phone and in person. Ability to handle multiple tasks in a fast-paced environment. Commitment to "internal client" and customer service principles. Willingness to take initiative and to follow through on projects. Spelling, grammar, proofreading and editing skills. Creative writing ability. Excellent time management skills, with the ability to prioritize and multi-task, and work under shifting deadlines in a fast-paced environment. Must have legal right to work in the U.S. Technical Skills: Strong knowledge of MS-Office Suite (Word, Excel, PowerPoint, Access), particularly in Excel and PowerPoint. Please note that all SiriusXM + Pandora internships are paid . It is the Company's policy that all employment actions, including recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation, will be administered without regard to physical or mental disability, or protected veteran status, and that employment decisions are to be based on valid job requirements. The Company will also provide qualified applicants and employees with disabilities, including but not limited to disabled veterans, with needed reasonable accommodations, as required by law. The Company has also developed a system that tracks and measures the effectiveness of the Company's affirmative action activities regarding individuals with disabilities and protected veterans, and show where additional action is needed to meet the Company's objectives. >>> Click on Apply Now to be taken to the application page.