Resident Advisor (RA) exists to support local scenes and connect the global electronic music community. Founded in 2001, we are staffed by 70, based in 6 offices around the world, and read by more than 4 million people a month.
We are looking for a Ticketing Account Manager. While this role will interact with the global ticketing team on a daily basis, it retains a core Continental Europe focus to ensure we maintain our growth and industry-leading service levels in one of our most important regions.
Key Responsibilities:
A lead Account Manager for key clients in continental Europe
Responsible for delivering the RA Ticketing Strategy in continental Europe
Responsible for meeting client growth targets in continental Europe
Thorough research identify new opportunities and pitch for new business
Meet with promoters to share knowledge about new/existing RA products
Regular check-ins with promoters via email, phone calls and face to face meetings
Maintain existing relationships with key partners in continental Europe
Ensure that we continue deliver best-in-class customer and client support
Coordinate and assist in event announcements and on-sales for clients
Provide best practise advice to partners to aid them in managing/promoting events
Work with departments to ensure we successfully deliver a 360 solution for partners
Actively contribute to idea generation that supports our continental Europe audience and brand development
Who we're looking for:
Track record of effective communication, both personal and digital
2+ years account management / sales experience
Effective information management
Ability to win new business and bring on new partners
Confident presentation ability to small and large groups
Embedded within local scene.
A passion and understanding of electronic music culture is fundamental
Our Values:
Our passion is our profession.
We are independent and we support independence.
We support local scenes.
We treat dance music as an art form.
We champion the values of acceptance that underpin dance music culture.
We care about the past, present and future of electronic music.
We choose honesty over gain.
We're always front left
Aug 14, 2019
Full time
Resident Advisor (RA) exists to support local scenes and connect the global electronic music community. Founded in 2001, we are staffed by 70, based in 6 offices around the world, and read by more than 4 million people a month.
We are looking for a Ticketing Account Manager. While this role will interact with the global ticketing team on a daily basis, it retains a core Continental Europe focus to ensure we maintain our growth and industry-leading service levels in one of our most important regions.
Key Responsibilities:
A lead Account Manager for key clients in continental Europe
Responsible for delivering the RA Ticketing Strategy in continental Europe
Responsible for meeting client growth targets in continental Europe
Thorough research identify new opportunities and pitch for new business
Meet with promoters to share knowledge about new/existing RA products
Regular check-ins with promoters via email, phone calls and face to face meetings
Maintain existing relationships with key partners in continental Europe
Ensure that we continue deliver best-in-class customer and client support
Coordinate and assist in event announcements and on-sales for clients
Provide best practise advice to partners to aid them in managing/promoting events
Work with departments to ensure we successfully deliver a 360 solution for partners
Actively contribute to idea generation that supports our continental Europe audience and brand development
Who we're looking for:
Track record of effective communication, both personal and digital
2+ years account management / sales experience
Effective information management
Ability to win new business and bring on new partners
Confident presentation ability to small and large groups
Embedded within local scene.
A passion and understanding of electronic music culture is fundamental
Our Values:
Our passion is our profession.
We are independent and we support independence.
We support local scenes.
We treat dance music as an art form.
We champion the values of acceptance that underpin dance music culture.
We care about the past, present and future of electronic music.
We choose honesty over gain.
We're always front left
Resident Advisor (RA) exists to support local scenes and connect the global electronic music community. Founded in 2001, we are staffed by 70, based in 6 offices around the world, and read by more than 4 million people a month.
We are looking for a Ticketing Account Manager. While this role will interact with the global ticketing team on a daily basis, it retains a core Barcelona and Continental Europe focus to ensure we maintain our growth and industry-leading service levels in one of our most important regions.
Key Responsibilities:
A lead Account Manager for key clients in Barcelona and continental Europe
Responsible for delivering the RA Ticketing Strategy in Barcelona and continental Europe
Responsible for meeting client growth targets in Barcelona and continental Europe
Thorough research identify new opportunities and pitch for new business
Meet with promoters to share knowledge about new/existing RA products
Regular check-ins with promoters via email, phone calls and face to face meetings
Maintain existing relationships with key partners in Barcelona and continental Europe
Ensure that we continue deliver best-in-class customer and client support
Coordinate and assist in event announcements and on-sales for clients
Provide best practise advice to partners to aid them in managing/promoting events
Work with departments to ensure we successfully deliver a 360 solution for partners
Actively contribute to idea generation that supports our continental Europe audience and brand development
Who we're looking for:
Track record of effective communication, both personal and digital
2+ years account management / sales experience
Effective information management
Ability to win new business and bring on new partners
Confident presentation ability to small and large groups
Embedded within local scene
A passion and understanding of electronic music culture is fundamental
Fluent in Spanish
Fluency in Catalan, a bonus
Our Values:
Our passion is our profession.
We are independent and we support independence.
We support local scenes.
We treat dance music as an art form.
We champion the values of acceptance that underpin dance music culture.
We care about the past, present and future of electronic music.
We choose honesty over gain.
We're always front left.
Aug 08, 2019
Full time
Resident Advisor (RA) exists to support local scenes and connect the global electronic music community. Founded in 2001, we are staffed by 70, based in 6 offices around the world, and read by more than 4 million people a month.
We are looking for a Ticketing Account Manager. While this role will interact with the global ticketing team on a daily basis, it retains a core Barcelona and Continental Europe focus to ensure we maintain our growth and industry-leading service levels in one of our most important regions.
Key Responsibilities:
A lead Account Manager for key clients in Barcelona and continental Europe
Responsible for delivering the RA Ticketing Strategy in Barcelona and continental Europe
Responsible for meeting client growth targets in Barcelona and continental Europe
Thorough research identify new opportunities and pitch for new business
Meet with promoters to share knowledge about new/existing RA products
Regular check-ins with promoters via email, phone calls and face to face meetings
Maintain existing relationships with key partners in Barcelona and continental Europe
Ensure that we continue deliver best-in-class customer and client support
Coordinate and assist in event announcements and on-sales for clients
Provide best practise advice to partners to aid them in managing/promoting events
Work with departments to ensure we successfully deliver a 360 solution for partners
Actively contribute to idea generation that supports our continental Europe audience and brand development
Who we're looking for:
Track record of effective communication, both personal and digital
2+ years account management / sales experience
Effective information management
Ability to win new business and bring on new partners
Confident presentation ability to small and large groups
Embedded within local scene
A passion and understanding of electronic music culture is fundamental
Fluent in Spanish
Fluency in Catalan, a bonus
Our Values:
Our passion is our profession.
We are independent and we support independence.
We support local scenes.
We treat dance music as an art form.
We champion the values of acceptance that underpin dance music culture.
We care about the past, present and future of electronic music.
We choose honesty over gain.
We're always front left.
Xceed
WeWork offices, Carrer de Tànger, Barcelona, Spain
Who we are
Xceed is a venture-backed startup headquartered in Barcelona, on a mission to facilitate the interaction between people and businesses around music experiences and to transform the way over 3 million people access nightlife events worldwide.
Recognised as the Apple top 100 Apps of 2016 in the world and the fastest growing start-up in Spain last year according to Tech5, our team puts Technology & Design at the core of the company culture. As such, every member of the team is involved in the product development activities having a real impact on the company.
Who we need
Currently, we are on the lookout for a hardworking and passionate intern, ideally with first industry experience, to work and learn alongside our Data team at our winning HQ in Barcelona.
Xceed Discover Program
The Xceed Discover Program is an accelerated development path for top undergraduate and graduate students composed of three modules - initial three months of learning for those with little or no experience, following three months where you will be able to add more value (six months of internship), after which you would be granted a full-time contract should you be successful. With monthly critical metric and soft skills evaluation with your internship mentor, you will receive continuous feedback to know if you are on track to be part of the Xceed family.
What you will do
We understand an internship as a quid pro quo relationship. You will learn first-hand how a Data and Business Intelligence department in a tech startup works and you will help the company to complete various tasks you are capable or willing to learn how to do.
For this specific internship program, we are looking for a person who will help our Business Intelligence department to transform data into meaningful conclusions to be used in decision-making processes. On the other hand, with your support, we will start leveraging data to provide our B2B clients the reports and guidelines on how to better manage and organise their events to maximise profits. For this reason, we are looking for an analytical profile that would like to use their technical data skills while you learn about the business and how data is managed in a top VC-backed startup.
You’ll report directly to the Chief Data Officer and interact with several of the company’s departments.
Your skills and attitude
• Passion for the field is hugely important in this or any other of our roles • Results orientation - you understand that analysing data is important primarily with the goal of helping the business with the decision-making process • Excellent problem-solving skills • Strong communication skills and business acumen • Proactive attitude and critical mind • Deep understanding of relational databases • Proficiency with SQL • Working knowledge of R/Python • Any experience with BI tools (Tableau, etc.) will be a bonus point • Bachelor’s degree in a field linked to Data Engineering, Business Analytics, Applied Mathematics or Computer Science, Statistics. PhD or a Master’s Degree are strongly preferred. • It is mandatory to be able to make an internship agreement with your school for at least 6 months
What we value
• A real teammate spirit with the ability to dedicatedly participate in international & multi-functional teams • Ambition, high-achiever mentality - you never settle for mediocrity and strive to excel • Flexibility - we love challenges and adapt to business needs - when necessary, we are able to work under stress and multi-task to meet our goals, and have fun when the times are easy!
Why Xceed will be your favorite team
• Ambitious, dynamic and fun company culture with linear management and short decision-making lines • A hardworking, curious and passionate team that is also friends outside the working hours • Casual, young and multicultural mindset • Ticket Restaurant (a restaurant card) • Flexible working hours with the possibility of remote office several times per month • A new, trendy and luminous office located at 22@ - The Innovation District of Barcelona • A premium WeWork membership – access any WeWork office around the world • Free breakfast every Monday, free coffee, tea and beer all week • Happy Hour every Thursday • Yoga, external speakers and other activities in the building • Relax areas, table football & a rooftop terrace • Free tickets for every party in town • Team Getaways & other team activities • Autonomy, vast opportunities to learn and grow • Space to give your ideas and experiment
At Xceed we offer equal opportunities - all qualifying applications will receive consideration for employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age.
Sep 17, 2019
Paid Internship
Who we are
Xceed is a venture-backed startup headquartered in Barcelona, on a mission to facilitate the interaction between people and businesses around music experiences and to transform the way over 3 million people access nightlife events worldwide.
Recognised as the Apple top 100 Apps of 2016 in the world and the fastest growing start-up in Spain last year according to Tech5, our team puts Technology & Design at the core of the company culture. As such, every member of the team is involved in the product development activities having a real impact on the company.
Who we need
Currently, we are on the lookout for a hardworking and passionate intern, ideally with first industry experience, to work and learn alongside our Data team at our winning HQ in Barcelona.
Xceed Discover Program
The Xceed Discover Program is an accelerated development path for top undergraduate and graduate students composed of three modules - initial three months of learning for those with little or no experience, following three months where you will be able to add more value (six months of internship), after which you would be granted a full-time contract should you be successful. With monthly critical metric and soft skills evaluation with your internship mentor, you will receive continuous feedback to know if you are on track to be part of the Xceed family.
What you will do
We understand an internship as a quid pro quo relationship. You will learn first-hand how a Data and Business Intelligence department in a tech startup works and you will help the company to complete various tasks you are capable or willing to learn how to do.
For this specific internship program, we are looking for a person who will help our Business Intelligence department to transform data into meaningful conclusions to be used in decision-making processes. On the other hand, with your support, we will start leveraging data to provide our B2B clients the reports and guidelines on how to better manage and organise their events to maximise profits. For this reason, we are looking for an analytical profile that would like to use their technical data skills while you learn about the business and how data is managed in a top VC-backed startup.
You’ll report directly to the Chief Data Officer and interact with several of the company’s departments.
Your skills and attitude
• Passion for the field is hugely important in this or any other of our roles • Results orientation - you understand that analysing data is important primarily with the goal of helping the business with the decision-making process • Excellent problem-solving skills • Strong communication skills and business acumen • Proactive attitude and critical mind • Deep understanding of relational databases • Proficiency with SQL • Working knowledge of R/Python • Any experience with BI tools (Tableau, etc.) will be a bonus point • Bachelor’s degree in a field linked to Data Engineering, Business Analytics, Applied Mathematics or Computer Science, Statistics. PhD or a Master’s Degree are strongly preferred. • It is mandatory to be able to make an internship agreement with your school for at least 6 months
What we value
• A real teammate spirit with the ability to dedicatedly participate in international & multi-functional teams • Ambition, high-achiever mentality - you never settle for mediocrity and strive to excel • Flexibility - we love challenges and adapt to business needs - when necessary, we are able to work under stress and multi-task to meet our goals, and have fun when the times are easy!
Why Xceed will be your favorite team
• Ambitious, dynamic and fun company culture with linear management and short decision-making lines • A hardworking, curious and passionate team that is also friends outside the working hours • Casual, young and multicultural mindset • Ticket Restaurant (a restaurant card) • Flexible working hours with the possibility of remote office several times per month • A new, trendy and luminous office located at 22@ - The Innovation District of Barcelona • A premium WeWork membership – access any WeWork office around the world • Free breakfast every Monday, free coffee, tea and beer all week • Happy Hour every Thursday • Yoga, external speakers and other activities in the building • Relax areas, table football & a rooftop terrace • Free tickets for every party in town • Team Getaways & other team activities • Autonomy, vast opportunities to learn and grow • Space to give your ideas and experiment
At Xceed we offer equal opportunities - all qualifying applications will receive consideration for employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age.
Who we are
Xceed is a venture-backed startup headquartered in Barcelona, on a mission to facilitate the interaction of people and businesses around entertainment experiences and transforming the way millions of people access nightlife events worldwide.
Who you are
We are seeking an ambitious and goal-oriented profile with a strong interest in music, events and clubbing culture to manage, retain and develop relationships with our portfolio of clients (clubs, festival, organisers, etc..).
As part of an exciting and growing team, you will be responsible for servicing a portfolio of key customers and promoters as well as identifying new business opportunities globally.
Ideally, you will have experience within the events and ticketing industry, whether it be on the promoter side or at a ticketing company.
It’s extremely important for you to have gained vast experience in managing client relationships and accounts, as well as your ability to speak multiple languages!
What you will do
Manage the existing portfolio of customers, focusing on their retention and satisfaction
Work closely with the sales team to onboard and train new customers
Create tutorials and how-to guides to help customers to use The Nightgraph in the best way possible for their business
Identify new business opportunities within the existing portfolio of customers
Be the point of contact and liaison between organisers, clubs, festivals and Xceed - Support our B2C customer care, especially when our main B2C account manager is not at work
Provide specific reports on data that customers require (due to this, analytical and numerical skills are important)
Work closely with the marketing team to coordinate marketing activities for our customers
What we are looking for
A nightlife expert (especially as relates to the underground scene)
In-depth knowledge of the ticketing and clubbing industries
Proactive attitude and ability to multi-task
Flexibility with regards to your availability (often you may be contacted by organisers at time of events during evenings and weekends)
Great problem-solving ability and an eye for detail
Excellent communication skills with the ability to sell and convince
Fluent in English and Spanish, additional languages will be a bonus
Ability to master the use of the software
Good skills in G Suite and Microsoft Office (especially Excel)
Bonus points for
Fluency in Italian/French/Portuguese/German
Notions of Digital and Social Media Marketing
Knowledge of the Adobe Suite
Our principles
Moderation is fatal
Taste everything
Have no plan B
Inspire
Don’t ask if the party is going to be fun
Why Xceed will be your favorite team
Transparent, dynamic and fun company culture with linear management and short decision-making lines
A hardworking, curious and passionate team that is also friends outside the working hours
Casual, young and multicultural mindset
Ticket Restaurant (a restaurant card)
Flexible working hours with the possibility of remote office several times per month
A completely new, trendy and luminous office located at 22@ - The Innovation District of Barcelona
A premium WeWork membership – access any WeWork office around the world
Free breakfast every Monday, free coffee, tea, and beer all week
Happy Hour every Thursday
Yoga, external speakers, and other activities in the building
Relax areas, table football & a rooftop terrace
Free tickets for every party in town
Team Getaways & other team activities
Autonomy, vast opportunities to learn and grow
Space to give your ideas and experiment
At Xceed we offer equal opportunities - all qualifying applications will receive consideration for employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age.
Sep 05, 2019
Full time
Who we are
Xceed is a venture-backed startup headquartered in Barcelona, on a mission to facilitate the interaction of people and businesses around entertainment experiences and transforming the way millions of people access nightlife events worldwide.
Who you are
We are seeking an ambitious and goal-oriented profile with a strong interest in music, events and clubbing culture to manage, retain and develop relationships with our portfolio of clients (clubs, festival, organisers, etc..).
As part of an exciting and growing team, you will be responsible for servicing a portfolio of key customers and promoters as well as identifying new business opportunities globally.
Ideally, you will have experience within the events and ticketing industry, whether it be on the promoter side or at a ticketing company.
It’s extremely important for you to have gained vast experience in managing client relationships and accounts, as well as your ability to speak multiple languages!
What you will do
Manage the existing portfolio of customers, focusing on their retention and satisfaction
Work closely with the sales team to onboard and train new customers
Create tutorials and how-to guides to help customers to use The Nightgraph in the best way possible for their business
Identify new business opportunities within the existing portfolio of customers
Be the point of contact and liaison between organisers, clubs, festivals and Xceed - Support our B2C customer care, especially when our main B2C account manager is not at work
Provide specific reports on data that customers require (due to this, analytical and numerical skills are important)
Work closely with the marketing team to coordinate marketing activities for our customers
What we are looking for
A nightlife expert (especially as relates to the underground scene)
In-depth knowledge of the ticketing and clubbing industries
Proactive attitude and ability to multi-task
Flexibility with regards to your availability (often you may be contacted by organisers at time of events during evenings and weekends)
Great problem-solving ability and an eye for detail
Excellent communication skills with the ability to sell and convince
Fluent in English and Spanish, additional languages will be a bonus
Ability to master the use of the software
Good skills in G Suite and Microsoft Office (especially Excel)
Bonus points for
Fluency in Italian/French/Portuguese/German
Notions of Digital and Social Media Marketing
Knowledge of the Adobe Suite
Our principles
Moderation is fatal
Taste everything
Have no plan B
Inspire
Don’t ask if the party is going to be fun
Why Xceed will be your favorite team
Transparent, dynamic and fun company culture with linear management and short decision-making lines
A hardworking, curious and passionate team that is also friends outside the working hours
Casual, young and multicultural mindset
Ticket Restaurant (a restaurant card)
Flexible working hours with the possibility of remote office several times per month
A completely new, trendy and luminous office located at 22@ - The Innovation District of Barcelona
A premium WeWork membership – access any WeWork office around the world
Free breakfast every Monday, free coffee, tea, and beer all week
Happy Hour every Thursday
Yoga, external speakers, and other activities in the building
Relax areas, table football & a rooftop terrace
Free tickets for every party in town
Team Getaways & other team activities
Autonomy, vast opportunities to learn and grow
Space to give your ideas and experiment
At Xceed we offer equal opportunities - all qualifying applications will receive consideration for employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age.
