Social Media Account Manager

As an Account Manager at Circulate, you play a vital role in delivering client success. You’re digitally fluent, socially savvy, and comfortable owning day-to-day client interactions. With a strong understanding of content, media, and data, you help bring campaigns to life while deepening your platform expertise and strategic capabilities. You’re a bridge between the client and internal teams — proactive, reliable, and constantly evolving.

Key Responsibilities 

Client Relationship Management

• Act as the daily contact for a portfolio of client accounts, ensuring expectations are set and met.

• Identify opportunities to add value by anticipating client needs and flagging strategic opportunities to senior team members.

• Build trust through responsiveness, clarity, and follow-through.

• Present project updates and reports confidently to clients and internal stakeholders.
  
  

Social Media and Content Coordination

• Creating, sourcing and developing digital content.

• Support the development of bi-weekly content plans with a strong understanding of platform best practices (META, SnapChat, TikTok, YouTube).

• Monitor social trends and contribute ideas for timely, relevant content.

• Collaborate closely with creative teams to bring campaigns to life on time and on brand.
  
  

Paid Media and Platform Support

• Assist in the setup, monitoring, and reporting of paid campaigns across all social platforms META, SnapChat, Google, YouTube and TikTok.

• Interpret performance data with the support of senior team members to identify areas for optimisation.

Project and Workflow Management

• Manage timelines and deliverables across multiple projects.

• Contribute to internal documentation and ensure key tasks are tracked and followed up.

• Escalate issues early and offer solutions to keep work moving smoothly.

• Clear briefing for the creative team.
  
  

Team Collaboration

• Work closely with Senior Account Managers, media buyers, and creatives to deliver cohesive, integrated work.

• Be a supportive team player — helping others, contributing ideas, and actively seeking feedback.

• Participate in brainstorms, reporting sessions, and planning meetings.

Candidate Profile

We are looking for a dynamic team member with a track record of success in digital marketing.  The candidate must be comfortable working in an integrated marketing environment (paid, owned and earned media) and be passionate about emerging trends, technology and the future of brand experiences. 

The right candidate for Circulate will showcase:

• A demonstrable ability to identify attributes that make content shareable and the traits that make it better suited to a certain platform.

• Creative copywriting skills with the ability to adapt to various clients and their tone of voice.

• A comprehensive knowledge of social media advertising platforms.

• Ability to plan, create and implement digital media content with strong attention to detail.

• Ability to think creatively and act swiftly.

• Ability to measure the impact of content and drive improvements based on results.

• Hunger to grow — curious, adaptable, and ready to deepen your skill set.

• Confident communicator with a detail-oriented mindset.

• Brings energy, focus, and accountability to every project.

• Has experience and or is in interested in electronic music and dance culture 

Key Qualifications and Experience

• 3-4 years experience in a digital agency in a client-facing role

• Electronic Dance music knowledge and experience essential 

• Familiarity with tools like Whatagraph and Monday.com is advantageous

• Experience with native and 3rd party analytics tools such as Meta Business Suite and Google Analytics

Salary and Benefits

We offer a highly competitive salary and a dynamic, collaborative culture where you’ll have the opportunity to shape high-impact brand experiences.  Senior management supports professional development through ongoing learning, industry even access, and career progression pathways. 

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