Product Specialist

Music is Universal
 
It’s the passionate and dedicated team at Universal Music who help make us the world’s leading music company. From A&R to finance, legal to digital, sales to marketing, Universal Music is the place to grow and develop your career within a truly commercial and innovative business that leads in everything it does.

Everyone is welcome to apply for our roles, and we are determined to ensure that no applicant or employee receives less favourable treatment because of gender, race, disability, sexual orientation, religion, belief, age, marital status, background, pregnancy, or caring responsibilities. We also recognise the importance of diversity of thought within our teams and are fully committed to embracing the talents of people with autism, dyslexia, ADHD, and other forms of neurocognitive variation.

We will always seek to make appropriate adjustments to recruitment, workplaces, and work processes to be fully inclusive to people with different needs and working styles. If you need us to make any reasonable adjustments for you from application onwards, including alternatives to the online form or to disclose a neurocognitive condition, please email UniversalMusicCareers@umusic.com.

Department Description

Audiomovers is a small, fast-moving team within a global music organisation, building tools used daily by artists, engineers and studios around the world. We work on a rapid development cycle, bringing products, features and campaigns to market quickly, and iterating based on real-world use.

The team sits at the intersection of music, technology and culture, collaborating closely with product, engineering, artist relations and the wider Universal Music Group to deliver work that is both creatively strong and commercially effective.

The Role

The Product Specialist role will act as a key technical and product resource for Audiomovers, bridging the gap between product marketing, development, customer success, and sales.

The ideal candidate will have a good technical understanding of audio software and workflows, combined with a strong ability to troubleshoot and report any issues our customers encouter with our products. This includes answering technical tickets, updating user manuals and communicating product features to both technical and non-technical audiences. You will be comfortable leading live product demonstrations and onboarding high-value B2B clients.

You will be proactive and solutions-oriented, taking ownership of user feedback loops and ensuring customer insight directly influences future product roadmaps.

While a technical background is the primary requirement, the ideal candidate will understand that product expertise must drive commercial success. They will focus on reducing customer churn, and increasing product adoption by delivering exceptional support, onboarding, and training experiences.

Audiomovers is a hands-on, fast-paced environment, and this role suits someone who thrives on solving technical challenges, engaging directly with users, and staying ahead of audio industry trends.

Ideally, the candidate will be able to demonstrate experience in audio engineering, audio software and an interest in technical product management.

Key Responsibilities

• Act as a primary technical expert for Audiomovers products across all customer touchpoints

• Deliver compelling live product demonstrations and technical walkthroughs for prospective and existing clients

• Create and maintain technical documentation, setup guides, and knowledge base articles

• Collaborate with engineering and product teams to translate customer feedback into actionable feature requests

• Support sales and success teams by answering technical queries during the buyer journey

• Support technical onboarding sessions for enterprise and high-value accounts to ensure seamless workflow integration

• Represent Audiomovers at industry tradeshows, events, and community workshops as a technical product ambassador

Skills and Experience Required

Must have

• Proven experience and a strong foundation knowledge of all Audiomovers products (i.e. where our products are implemented and how they support the music production workflow)

• Deep practical knowledge of Digital Audio Workstations (DAWs), audio routing, networking protocols, and pro audio hardware

• Excellent written and verbal communication skills, with an ability to translate technical concepts for diverse audiences

• Strong troubleshooting abilities with a methodical, customer-first approach to problem-solving

Nice to have

• Professional experience in audio production, sound engineering, or music technology

• Experience and a keen intrest in video prodution software

• Familiarity with the wider audio market including other remote collaboration tools and web-based audio streaming technologies

Just So You Know…

The company presents this job description as a guide to the major areas and duties for which the jobholder is accountable. However, the business operates in an environment that demands change and the jobholder's specific responsibilities and activities will vary and develop. Therefore, the job description should be seen as indicative and not as a permanent, definitive, and exhaustive statement.

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