Job Description
Member Development Manager
Department: Member Services
Location: London (Hybrid – minimum 3 days in office)
Contract: Permanent
About the Team
PPL’s Member Services team manages the enquiries of our membership across both performer and recording rightsholder categories. Our Member Services team is passionate about music and works to help ensure all our members’ accounts are up to date so they are able to collect the royalties they are owed when their recorded music is played on radio, TV, online and in public.
What you’ll be doing:
We are now looking for a passionate, well connected and proactive Member Development Manager to lead our recruitment strategy across both performer and record company members.
As Member Development Manager, you will shape and deliver PPL’s plan to recruit high‑value and emerging performers and recording rightsholders, both in the UK and internationally. You’ll develop and manage strategies that strengthen our member base, secure new mandates, and enhance our presence across the global music industry.
Working closely with the Business Development Operations Manager and wider Member Services leadership team, you will leverage your industry knowledge, networks and commercial insight to drive revenue growth and deliver an exceptional onboarding experience for new members.
Key Responsibilities:
Develop and implement PPL’s recruitment strategy for new performers and rightsholders.
Identify, contact and onboard high‑profile and up‑and‑coming Artists and Recording Rights Holders.
Deliver against targets for acquiring international mandates and new members.
Build and maintain strong networks across artist management, labels, accountants, lawyers and other industry stakeholders.
Attend gigs, showcases, panels and events (including evenings/weekends, UK and international travel).
Represent PPL professionally through presentations, talks and panel discussions.
Research and plan event attendance to maximise recruitment opportunities.
Line‑management of a Member Development Executive.
About You
We’re looking for someone who is passionate about music, commercially minded, and confident engaging with high‑profile industry figures. You’ll bring energy, initiative and a strategic approach to developing PPL’s member base globally.
Key Requirements:
At least five years’ successful management experience of working within a service delivery, target driven environment, managing people, workflow and service levels.
A strong music industry background is essential with excellent understanding of rights, royalties and the wider industry landscape.
Existing relationships with managers, artists, record labels or industry bodies.
High computer literacy (MS Office, data input, CRM/database management).
Confident communicator with strong presentation, influencing and networking skills.
Ability to work independently, manage multiple priorities and thrive under pressure.
What we can offer you:
When you come on board at PPL you can expect to be rewarded for your hard work. Employees are entitled to a wide range of benefits which support their needs and lifestyles including private medical care, cycle to work scheme, £120 annually to be spent on music and many more!
PPL is currently offering hybrid flexible working which will be a mixture of office based and home working along with our flexible start and finish times, should employees wish to utilise this. This could be subject to change.
Next Steps:
If this sounds like you, then we’d love to hear from you!
Equity, Diversity and inclusivity at PPL:
PPL are committed to equity of opportunity, diversity and inclusivity; therefore, we welcome and encourage applicants from all sections of the community.
Here at PPL we are proud to operate in a genuine, open and straightforward way while continuing to maximise all opportunities as they arise striving to represent PPL’s members. Our job is to protect our members’ rights, and make sure their talent and investment is rewarded fairly. We take an entrepreneurial approach, working together to create new ways to deliver better service and solve business challenges. Collaboration creates great things; everyone’s talent deserves recognition and each of our members is important to us. We are the professional face for our clients. We serve with a smile and go the extra mile when representing them. We share a passion for music – that’s why we do what we do.
