Systems Operations Engineer

Music is Universal
 
It’s the passionate and dedicated team at Universal Music who help make us the world’s leading music company. From A&R to finance, legal to digital, sales to marketing, Universal Music is the place to grow and develop your career within a truly commercial and innovative business that leads in everything it does.

Everyone is welcome to apply for our roles, and we are determined to ensure that no applicant or employee receives less favourable treatment because of gender, race, disability, sexual orientation, religion, belief, age, marital status, background, pregnancy, or caring responsibilities. We also recognise the importance of diversity of thought within our teams and are fully committed to embracing the talents of people with autism, dyslexia, ADHD, and other forms of neurocognitive variation.

We will always seek to make appropriate adjustments to recruitment, workplaces, and work processes to be fully inclusive to people with different needs and working styles. If you need us to make any reasonable adjustments for you from application onwards, including alternatives to the online form or to disclose a neurocognitive condition, please email UniversalMusicCareers@umusic.com.

Job Summary:

We are UMG, the Universal Music Group. We are the world’s leading music company. In everything we do, we are committed to artistry, innovation and entrepreneurship. We own and operate a broad array of businesses engaged in recorded music, music publishing, merchandising, and audiovisual content in more than 60 countries. We identify and develop recording artists and songwriters, and we produce, distribute and promote the most critically acclaimed and commercially successful music to delight and entertain fans around the world.

We are currently seeking a Systems Engineer to be a key member of our Operations Center. They will apply their server and cloud management skills in a global enterprise to ensure the smooth and efficient ongoing operation of the UMG Global infrastructure. A strong ability for troubleshooting and problem analysis is required, along with the ability to clearly communicate the results of problem analysis to business stakeholders, IT support teams, and network providers to quickly and effectively resolve operational issues. In addition to having good technical skills, you must be comfortable in effectively communicating with business end users, technical IT teams, business partners, network providers, and business process outsourced vendors, all while being sensitive to a wide diversity of cultural and technical backgrounds in a global business environment.

Job Functions:

• Diagnose and solve problems, frequently under time constraints and business pressure

• Contribute to detailed capacity and performance analysis

• Work with vendors and global/regional IT groups to resolve problems in a timely manner

• Serves as primary escalation point for the UMG application communities and sourcing provider(s) for operational issues, ensuring timely resolution & communication

• Monitor infrastructure operational alerts e.g., environmental, server performance and devices and escalate as necessary

• Maintain high quality process and procedure documentation

• Maintain and implement high quality operational standards, processes and procedures

• Maintain redundancy, backup and recovery processes, and disaster recovery procedures

• Maintain & enhance knowledge of key technologies

• Monitor and tune systems to identify and eliminate issues and potential bottlenecks

• Participate in on-call rotation, and as such, work out of standard business hours will occasionally be required

• Participate in developing automation to reduce the time spent on routine tasks

• This position will be shift-based

Job Requirements:

Essential:

• Minimum of three years' experience in technical server management and/or enterprise Cloud systems (AWS, Azure, Google)

• Strong knowledge of virtualization technology (VMware, Hyper-V)

• Must possess strong people skills and the ability to be both diplomatic and firm

• Familiarity with operating system administration and tools including Microsoft, Mac OS X,  andLinux

• Experience with scripting to develop automation and reporting

• Exposure to managing large cloud server infrastructure on AWS and/or Azure

• Communicate clearly in both the written and verbal mode to technical and non-technical audiences

• Manage time well in a high-interruption operational environment. Handle the details of several technical tasks simultaneously

• Customer and service delivery oriented

• Be an excellent and creative problem solver

• Knowledge of Infrastructure as Code

Desirable:

• MCSE and/or Linux certifications preferred

• Exposure to version control and release management concepts and tools, particularly Git (GitHub / Bitbucket) for code branching and merging

• Familiarity with Systems Reliability Engineering principles, automation, and AI

• Experience in service management

• International experience is beneficial. Additional languages a plus

Education:

• Bachelor’s Degree in Computer Science or Engineering or closely related field or comparable education and experience

• AWS, MCSE, other professional certifications

• ITIL Foundation Certification strongly desired

Just So You Know…

The company presents this job description as a guide to the major areas and duties for which the jobholder is accountable. However, the business operates in an environment that demands change and the jobholder's specific responsibilities and activities will vary and develop. Therefore, the job description should be seen as indicative and not as a permanent, definitive, and exhaustive statement.

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