Programme Manager (9m FTC)

Music is Universal
 
It’s the passionate and dedicated team at Universal Music who help make us the world’s leading music company. From A&R to finance, legal to digital, sales to marketing, Universal Music is the place to grow and develop your career within a truly commercial and innovative business that leads in everything it does.

Everyone is welcome to apply for our roles, and we are determined to ensure that no applicant or employee receives less favourable treatment because of gender, race, disability, sexual orientation, religion, belief, age, marital status, background, pregnancy, or caring responsibilities. We also recognise the importance of diversity of thought within our teams and are fully committed to embracing the talents of people with autism, dyslexia, ADHD, and other forms of neurocognitive variation.

We will always seek to make appropriate adjustments to recruitment, workplaces, and work processes to be fully inclusive to people with different needs and working styles. If you need us to make any reasonable adjustments for you from application onwards, including alternatives to the online form or to disclose a neurocognitive condition, please email UniversalMusicCareers@umusic.com.

The Role

We are seeking an experienced L&OD Programme Manager to lead the end-to-end delivery of a single, high impact, company wide engagement programme. This role is solely focused on designing and embedding an employee engagement plan to support the successful adoption of an organisational tool.

This is a hands on delivery role requiring strong change management expertise, exceptional stakeholder management, and the ability to work autonomously in a fast-paced creative and technology-driven environment.

Key Responsibilities

Programme Leadership

• Own and deliver the full lifecycle of the engagement programme: analysis, design, development, implementation and evaluation
• Act as the single point of accountability for the employee’s learning and change programme, ensuring delivery against agreed objectives, timelines and outcomes
• Translate strategic objectives into a clear, practical and engaging programme of work

Engagement & Change Management

• Design and implement a company-wide engagement strategy to drive understanding, adoption and advocacy of the new tool among employees
• Apply structured change management methodologies to support behavioural change and sustainable adoption
• Develop tailored engagement approaches for different stakeholder groups, balancing commercial, creative and operational needs

Stakeholder Management

• Build strong relationships with senior leaders, business stakeholders and project sponsors
• Confidently manage multiple stakeholders
• Influence without authority, navigating complex governance and decision-making environments

Collaboration & Governance

• Work closely with People team, E-Commerce, Technology, Product, and Creative teams to ensure alignment
• Provide regular progress updates, insights and recommendations to line managers and the Director of L&OD and Senior Director of E-Commerce
• Identify risks and dependencies early, proposing pragmatic solutions

Evaluation & Impact

• Define success measures and KPIs for engagement and adoption
• Gather qualitative and quantitative feedback to assess effectiveness
• Produce clear evaluation reports, future embedded learning plans and content and recommendations

Skills and Experience Required

Essential

• Extensive experience in Learning & Organisational Development, Change Management or Programme Management
• Experience in working on tech implementation project / managing product programmes is essential.
• Proven track record of delivering organisation wide change or engagement programmes for complex, global organisations
• Strong analytical skills with the ability to diagnose needs and design targeted solutions
• Highly people-focused with excellent communication and influencing skills
• Comfortable working independently and autonomously, with minimal supervision
• Demonstrated experience managing complex stakeholder landscapes

Desirable

• Experience working in or alongside creative and/or technology-led organisations

• Experience supporting the launch or adoption of digital tools or platforms
• Familiarity with creative industries, artists, or e-commerce environments
• Formal change management qualification (e.g. Prosci, APMG, or equivalent)

Key Attributes

• Self-starter with a strong sense of ownership and accountability
• Pragmatic, adaptable and delivery-focused
• Calm and credible under pressure
• Curious, empathetic and commercially aware
• Confident operating at both strategic and detail level

Just So You Know…

The company presents this job description as a guide to the major areas and duties for which the jobholder is accountable. However, the business operates in an environment that demands change and the jobholder's specific responsibilities and activities will vary and develop. Therefore, the job description should be seen as indicative and not as a permanent, definitive, and exhaustive statement.

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