Job Summary

We are UMG, the Universal Music Group. We are the world’s leading music company. In everything we do, we are committed to artistry, innovation and entrepreneurship. We own and operate a broad array of businesses engaged in recorded music, music publishing, merchandising, and audiovisual content in more than 60 countries. We identify and develop recording artists and songwriters, and we produce, distribute and promote the most critically acclaimed and commercially successful music to delight and entertain fans around the world.  

We are currently seeking a network engineer that will be a key member of our IT Operations Team by applying their networking skills and understanding of how networks really work in a global enterprise to ensure the smooth and efficient operation of the UMG Global Network. Strong technical skills for troubleshooting and problem analysis is required, along with the ability to clearly communicate the results of problem analysis to business stakeholders, IT support teams, and network providers to quickly and effectively resolve operational issues. This position requires proven network support experience in a global network environment. In addition to having strong technical skills, you must be comfortable in effectively communicating with business end users, technical IT teams, business partners, network providers, and business process outsourced vendors, all while being sensitive to a wide diversity of cultural and technical backgrounds in a global business environment. 

Job Functions

• Diagnose and solve problems by providing technical knowledge, frequently under time constraints and business pressure 

• Support firewalls and the remote access environment, including client VPN 

• Conduct maintenance and patching of the operational environment with appropriate testing 

• Support of the Design and Build teams within UMG for large projects 

• Assist in the implementation of new networks and upgrades while ensuring they are compliant to UMG standards 

• Report on reliability, availability, and performance of both local and wide area networks 

• Maintain and implement high quality operational procedures and network documentation 

• Maintain network redundancy, backup and recovery processes, and disaster recovery procedures 

• Build partnerships and trust with other information technology areas, vendor technical staff, and customers in business units. 

• Identify opportunities and implement solutions to improve availability, reliability, efficiency, performance and overall service 

• Mentor and train team members 

• Participate in on-call rotation, and as such, work out of standard business hours will occasionally be required 

• Participate in developing automation to reduce the time spent on routine tasks  

• This position will be shift-based. 

Job Requirements

Essential: 

• Proven experience providing WAN & LAN support in diverse environments for a minimum of five years 

• Cisco Certification (CCNP or higher) 

• Working knowledge, understanding, and experience of network infrastructure, network protocols, remote Access solutions, network security, network performance analysis and reporting, public & private DNS and network hardware  

• Deep understanding and experience with network configuration related to cloud providers 

• Basic understanding of Network Automation tools and methodologies 

• Familiarity with network monitoring & troubleshooting, identity management, collaboration systems, Operating systems, Microsoft Office 365 and Visio Professional 

• Excellent oral and written communication skills, with an ability to communicate effectively at all levels of the organization 

• Proven ability to work effectively within and across teams, developing and maintaining collaborative relationships with people from different cultures and diverse backgrounds 

• Knowledge of Systems Reliability Engineering principles, automation, and AI 

• Knowledge of Infrastructure as Code 

Desirable: 

• Bachelor’s Degree in Computer Science or Engineering or closely related field or comparable education and experience 

• International experience is beneficial. Additional languages a plus 

• ITIL Foundation Certification strongly desired  

Universal Music Group is an Equal Opportunity Employer. 

Diversity & Inclusion

At Universal Music we are committed to fostering diversity and inclusivity as an equal opportunity employer. We encourage applicants from all backgrounds to apply for our roles regardless of their gender, race, ethnicity, nationality, age, sexual orientation, gender identity, intersex status, marital or family status, neurodiversity, religion or belief, disabilities, or socio-economic background. We also encourage people from all cultural backgrounds to apply, including First Nations people. It is through our diversity and inclusivity that we bring together different perspectives, enhancing our creative and evolving workplace. Music is Universal.

Disclaimer

The company presents this job description as a guide to the major areas and duties for which the jobholder is accountable.  However, the business operates in an environment that demands change and the jobholder's specific responsibilities and activities will vary and develop.  Therefore, the job description should be seen as indicative and not as a permanent, definitive and exhaustive statement.

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