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Endpoint Engineer – (Enterprise / Global)

Full time Information Technology

Job Description

We are UMG, the Universal Music Group. We are the world’s leading music company. In everything we do, we are committed to artistry, innovation and entrepreneurship. We own and operate a broad array of businesses engaged in recorded music, music publishing, merchandising, and audiovisual content in more than 60 countries. We identify and develop recording artists and songwriters, and we produce, distribute and promote the most critically acclaimed and commercially successful music to delight and entertain fans around the world.
 

Job Summary 

The Endpoint Engineer will drive strategic initiatives that enhance endpoint infrastructure across all Universal Music Group (UMG) territories. This role focuses on leading cross-functional projects that improve system performance, security, and user experience. The engineer will be responsible for designing, implementing, and optimizing endpoint solutions, managing deployments, and ensuring alignment with enterprise standards. A key aspect of the role includes developing scalable solutions, contributing to enterprise architecture, and mentoring Tier 1 and Tier 2 teams through structured training programs and documentation as well as providing an escalation point for local territories and leads.  

 

Job Functions 

Key Responsibilities 

 

  • Lead and manage endpoint engineering projects from initiation through delivery, including planning, execution, and post-implementation review.  

  • Collaborate with global IT teams to define project scopes, timelines, and deliverables for endpoint infrastructure upgrades and deployments.  

  • Develop and maintain technical documentation and training materials to support project rollouts and knowledge transfer.  

  • Oversee the deployment and lifecycle management of Windows 11, Office 365, Adobe, and macOS environments.  

  • Design and implement policies using JAMF, Intune, and SCCM/MECM to support enterprise-wide configuration and compliance.  

  • Analyse telemetry data and system performance to inform project decisions and continuous improvement efforts.  

  • Coordinate with vendors and third-party suppliers to ensure timely delivery of project components and services.  

  • Manage critical incident response as part of project risk mitigation, including communication and resolution strategies.  

  • Contribute to enterprise knowledge management systems by documenting project learnings and technical solutions.  

 

Job Requirements 

 

Essential 

 

  • 5+ years of experience leading or contributing to endpoint engineering projects in enterprise environments.  

  • Proven ability to manage project timelines, milestones, and deliverables.  

  • Strong communication and stakeholder engagement skills across technical and non-technical audiences.  

  • Experience with SCCM/MECM, JAMF, Intune, Azure AD (Entra ID), and Windows Autopilot in project contexts.  

  • Demonstrated success in deploying and supporting enterprise-grade endpoint solutions.  

  • Experience in training and mentoring technical teams as part of project enablement.  

 

Desirable 

 

  • Formal training or certification in Project Management (e.g., PMP, Agile).  

  • Experience supporting executive-level stakeholders during strategic rollouts.  

  • Familiarity with benchmarking tools for performance evaluation.  

  • Certifications in Microsoft, Apple, JAMF, and SCCM technologies.  

  • Experience in media or entertainment industry projects.  

 

Perks Playlist:

  • Be part of an entrepreneurial, global organization that values authenticity, drive, creativity, relationships, and a competitive spirit

  • Comprehensive medical, dental, vision, and FSA options, as well as:

    • 100% coverage for out-patient mental health services

    • Wellbeing reimbursements for fitness classes, spa treatments, meal services, travel, and so much more (up to $720/year)

    • A lifetime fertility support allowance of $30,000 to plan participants

    • Student Loan Repayment Assistance and Tuition Reimbursement

    • 100% immediately vested 401(k) match on the first 5% of your contribution on eligible compensation

  • Variety of ways to prioritize much-needed time away from work including:

    • Flexible Paid Time Off (PTO) for exempt employees

    • 3-weeks PTO for non-exempt employees

    • 2-weeks paid Winter Break

    • 10 Company Holidays (including Juneteenth and Wellbeing Day)

    • Summer Fridays (between Memorial Day and Labor Day)

    • Generous paid parental leave for every type of parent

Check out our full overview of benefits on the Perks Playlist page of the career site.

Disclaimer: This job description only provides an overview of job responsibilities that are subject to change.

Universal Music Group is an Equal Opportunity Employer

We are an E-Verify employer in Alabama, Arizona, Georgia, Mississippi, North Carolina, South Carolina, Tennessee, and Utah.

For more information, please click on the following links.

E-Verify Participation Poster: English / Spanish

E-Verify Right to Work Poster: English | Spanish


Job Category:

Technology

Salary Range:

$102,430 - $119,985

The actual base salary offered depends on a variety of factors, which may include, as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.  All candidates are encouraged to apply.

Universal Music Group
About Universal Music Group

We are UMG, the Universal Music Group.

We are the world’s leading music company.

In everything we do, we are committed to artistry, innovation and entrepreneurship.

We own and operate a broad array of businesses engaged in recorded music, music publishing, merchandising, and audiovisual content in more than 60 countries.

We identify and develop recording artists and songwriters, and we produce, distribute and promote the most critically acclaimed and commercially successful music to delight and entertain fans around the world.

Our vast catalog of recordings and songs stretches back over a century and comprises the largest, most diverse and culturally rich collection of music ever assembled.

As digital technology refashions the world, our unmatched commitment to lead in developing new services, platforms and business models for the delivery of music and related content empowers innovators and allows new commercial and artistic opportunities to flourish.

Knowing that music, a powerful force for good in the world, is unique in its ability to inspire people and bring them together, we work with our artists and employees to serve our communities.

We are the home for music’s greatest artists, innovators and entrepreneurs.

Together, we are UMG, the Universal Music Group.

Apply Now