Manager, Supply Chain (UK/EU)

Music is Universal
 
It’s the passionate and dedicated team at Universal Music who help make us the world’s leading music company. From A&R to finance, legal to digital, sales to marketing, Universal Music is the place to grow and develop your career within a truly commercial and innovative business that leads in everything it does.

Everyone is welcome to apply for our roles, and we are determined to ensure that no applicant or employee receives less favourable treatment because of gender, race, disability, sexual orientation, religion, belief, age, marital status, background, pregnancy, or caring responsibilities. We also recognise the importance of diversity of thought within our teams and are fully committed to embracing the talents of people with autism, dyslexia, ADHD, and other forms of neurocognitive variation.

We will always seek to make appropriate adjustments to recruitment, workplaces, and work processes to be fully inclusive to people with different needs and working styles. If you need us to make any reasonable adjustments for you from application onwards, including alternatives to the online form or to disclose a neurocognitive condition, please email UniversalMusicCareers@umusic.com.

Department

Virgin Music Group is the Independent Services division of Universal Music Group, providing a full range of label services and revenue streams for Virgin Music’s artists, releases, and label associations on a worldwide basis, including Distribution, Marketing, Promotion, Commercial Development, Branding, Sync & Licensing, Lifestyle Marketing, Business Affairs and Finance.

The Role

As a Supply Chain Manager, you are a member of the team primarily responsible for supply chain system configuration and optimisation as well as advanced operations and technical support. You help ensure VMG’s automated delivery systems run smoothly, reliably, and efficiently, while continuously improving processes, standards, and system behaviour.

You work closely with operations, engineering, product management and support teams with a strong focus on set up and upgrades of music service delivery feeds. You monitor the supply chain software for issues and performance and ensure smooth operations and delivery of all content efficiently and effectively. The Supply Chain team acts as a critical link between engineering and operations, and you will be an important part of connecting business needs to technical solutions.

Key Responsibilities

• Set up, optimise and maintain music service delivery feeds

• Monitor automated supply chain system activity and troubleshoot systemic distribution issues

• Work with engineering to optimise automated delivery jobs

• Act as an escalation point for technical problems across the supply chain, from content intake through ingestion at music services

• Interface with operational contacts at music services to ensure delivery feed optimisation

• Adapt supply chain systems to routine technical changes at music services

• Execute complex operational tasks such as major music service expansions, content delivery reconciliations, catalogue data cleanup and data migrations

• Contribute to knowledge capture and knowledge base management in coordination with Label Support team

• Provide custom reporting through direct database queries

Skills and Experience Required

Must have:

• Hands-on experience in technical support, engineering or technical operational roles

• Operational experience in a digital supply chain environment

• Experience operating and supporting distributed software systems and integrated services required

• Experience with XML data exchange and DDEX/ERN delivery specifications

• Intermediate-advanced SQL experience (MSSQL)

• Working understanding of file transfer (AWS, SFTP, GCS) and web APIs (http, json, oauth)

Nice to have:

• Familiarity with software development processes and lifecycle

• Experience with Mongo, Splunk, dotnet, C#, Python, Bash

• Extensive knowledge of music services, their systems, processes and requirements

• A passion for music and a deep interest in and knowledge of music metadata

Key Behaviours

• Strong ethical conduct (honesty, integrity, respect)

• Expected to be a creative problem-solver

• Adaptable to fast-paced environments

• Results-focused, and team-oriented

About UMG UK

We are Universal Music Group UK – the UK’s leading music-based entertainment company. We exist to shape culture through the power of artistry. We help UK artists produce, distribute and promote the most critically acclaimed and commercially successful music to inspire and entertain fans at home and around the world.​

Bonus Tracks: Your Benefits

• Group Personal Pension Scheme (between 3% and 9%)

• Private Medical Insurance

• 25 paid days of annual leave

• Interest Free Season Ticket Loan

• Holiday Purchase scheme

• Dental and Travel Insurance options

• Cycle to Work Scheme

• Salary Sacrifice Cars

• Subsidised Gym Membership

• Employee Discounts (Reward Gateway)

Just So You Know…

The company presents this job description as a guide to the major areas and duties for which the jobholder is accountable. However, the business operates in an environment that demands change and the jobholder's specific responsibilities and activities will vary and develop. Therefore, the job description should be seen as indicative and not as a permanent, definitive, and exhaustive statement.

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