2 jobs found

We are a leading online Vinyl Music, DJ & Studio Equipment retailer based in Camden, London looking for a Full-Time Sales and Customer Support advisor to join our team. The successful candidate will have a strong knowledge of the Vinyl record industry and familiar with websites such as Discogs and eBay, along with a good understanding of music equipment such as DJ Decks, Controllers and Mixers. Knowledge and experience in Synths, Modulars, and similar gear is also preferred. The role will include high volumes of Customer Contact through a variety of channels including face to face sales, inbound phone call enquires, responding to high volumes of emails and processing orders via ecommerce and marketplace platforms. You will need to have excellent communication skills, both written and verbal in the English language, previous complaint handling experience, and be a good multitasker. This role is based at our main site in Camden London and as part of a standard 35-hour...

The IT Support Engineer plays a critical role in supporting all team members across the organization, providing timely and quality desktop hardware, software, and mobile device troubleshooting, employing a high degree of customer service, technical expertise, and responsiveness. This position requires a strong work ethic and the ability to work well under pressure while prioritizing multiple requests. This role supports a non-scripted production business unit (Pantheon). The position is transitional — expected to leave with the Pantheon divestiture. The IT Support Engineer is part of a global support team with a vested interest in providing excellent support with an ever-present customer service mentality. The role partners with engineering teams on incident escalations, with the regional team lead on prioritization, and with senior business users on white-glove service when warranted. WME Enterprise IT operates as an AI-augmented function — every role, including this...