Music Technology Sales and Customer Service Advisor

  • Juno Media Ltd
  • Camden Town, London, UK
  • Sep 22, 2022
Full time Customer Service

Job Description

We are a leading online Music and DJ/Studio equipment retailer based in Camden, London. We are looking for a new Music Technology Sales and Customer Service Advisor to help us expand our fast-growing Vinyl, DJ & studio equipment department within the Customer Service Team. Must have high levels of knowledge and experience in Synths, Modulars and DJ Equipment along with excellent sales and customer service skills.

 Duties include:

•             Customer Sales – Selling face to face and via our web chat facility. Providing product information, advice, and equipment demonstrations. Creating manual collection orders. Processing online ecommerce order documentation.

•             Customer presale and aftercare support - Handling inbound email and phone call enquiries about products, orders, tracking enquiries, return and refund requests, and complaints. Responding to social media feedback via a variety of portals.

•             Administration - Keeping all databases and documentation up to date, following all audit processes. Processing payments for collection orders via PDQ. Monitoring and resolving cases in sales portals to stay within service level agreements.

•             Product knowledge and research – Keeping yourself up to date with the latest product launches on our website and the wider market to upsell. Actively sharing information and looking for ways to improve service and process.

 The successful candidate must have a background or qualification in music technology, along with previous customer service or administrative experience. They will be knowledgeable and enthusiastic about music technology, especially Synths, Modulars and DJ Equipment, will be sales focused, have excellent communication skills both written and verbal, and be ready to work across all areas of the Customer Service function. Also required (as part of a standard 35-hour week) is the ability to work Saturday and Bank Holiday shifts, including Christmas and Easter Periods.

Competitive salary

Benefits include: 30 days holiday (including 8 Bank Holidays), staff discount on all Vinyl Records, DJ & studio equipment.

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