5 Customer Service jobs

Backed by Rights’Up, a music rights company started in 2012 that manages neighboring rights collection for over 2.2M recordings, eddy.app is the newest venture on a mission to undo the chaos of music royalty accounting. eddy.app is a music royalty accounting software for Independent Record Labels. We’re building the next generation royalty accounting tool for labels while providing superior experience for their artists. We’re looking for a dynamic Customer Success Specialist to be an essential part of the sales & support team. You will be in charge of our users' onboarding journey and providing a great user experience for both record labels & artists. If you’re motivated and have experience in music royalty accounting, eddy.app is a great place to grow.   Responsibilities as Customer Success Specialist :   Help record labels set up their eddy.app account Optimize internal processes and actively enhance all Customer...

THE ROLE Insomniac Events is looking for a Customer Experience & Engagement Coordinator who will assist with customer service inquiries over email and social media.  The ideal candidate will be able to handle a high volume of customer service-related questions, comments, and requests across festivals and brands and related channels. This position will post on public-facing social media channels, respond to inquiries over email,  interact with fans or customers while utilizing brand voice, and have knowledge of Insomniac brands, festivals, themes, policies and values. This role will consist of off-hours, remote, and overnight work; schedule varies and will be determined by the needs of the social team. This is not a remote position.   RESPONSIBILITIES               Monitor the Insomniac email inboxes, direct messages, and help address all direct customer inquiries Act as...

We’re Sofar Sounds, your global music community. We bring people together in unexpected spaces in over 400 cities around the world. We’re artists, music lovers and organisers. We’re a company of musicians for musicians.  We create, perform, listen and work to make intimate live music experiences that connect us all. Every show is focused on the artist. OUR MISSION We  create space where music matters. There is no other feeling in the world like discovering and experiencing new music and artists. In any Sofar room, when the audience has hushed and that first note is played - it’s magical. THE ROLE As the  Show Experience Manager , you will support the execution and production of every event organized in Bristol. Working closely with the Sofar regional team, you’ll be the local contact for the market’s crew, artists, and hosts, ensure our events run smoothly and safely, represent Sofar for local media opportunities, and...

Job description Wavo.me is a rapidly-expanding global media and analytics technology company with a modern approach to digital marketing. With roots in the music industry, Wavo navigates the continually evolving digital landscape to help artists, entertainers, and brands manage their digital presence, reach new audiences, and connect with fans through unique campaigns. Voted among Canada’s fastest growing technology companies; Wavo uses advanced in-house technology to offer best in class music business intelligence & managed marketing services to leading record labels & artists across the globe. We’re looking for a  Customer Success Specialist  to join our Analytics Team!  Digital advertising, technology, & data are changing the way artists & brands approach advertising. With Wavo you will get the unique opportunity to work closely with today’s top labels, brands and their digital marketing teams to guide them...

Artist Services Representative  CD Baby          Location: Portland, OR   Responsibilities / Tasks: Answer and direct incoming calls and emails to the appropriate people within the organization Answer artists and customer questions regarding their accounts, album sign-ups and orders Accurately complete data entry and enter new prospects/clients into the computer system Enter transactions into computer which will generate mailings to prospects/clients Follow proper security guidelines to ensure safety procedures are followed according to company policies Reliability – must be on time, and have good attendance Other duties and special projects as assigned Preferred Skills: Must have good communication, language and verbal skills Must be professional and friendly on the phones Must have good computer skills and accurate typing skills of 30-40 wpm minimum...