7 Customer Service jobs

Role Title : Artist & Label Relations Executive (Customer Support) // Italian Role Type : full time (80%,minimum 32 hours per week) Location : Berlin (office based) Reporting to : Head of Artist & Label Relations We’re looking for an enthusiastic, solution-oriented person to join our growing team in Berlin. In this role you will support artists & labels on the iMusician Platform, working through support cases logged in our system. You should be organised and self-motivated, and have past experience of successfully handling customers. Language Requirements Italian [Native] English [Fluent] German [Fluent] Any other languages are a plus! Please note that the interview will be conducted in Italian, English and German. The Role This is full time (80%) role, 32 hours per week, with an opportunity to work up to 40hours per week depending on the workload. Act as the first point of contact for new and existing artists & labels, you will answer questions and comments through our Support tool. Consistently respond to our artists & labels’ issues within 24 working hours. Resolve product and service challenges by clarifying the artists & labels’ complaints and communicating with our internal teams. Create and update your own and shared email templates/replies, increasing team efficiency. Ensure that quality metrics are met and maintain a high level of customer satisfaction. Maintain a positive, empathetic and professional attitude toward our artists & labels at all times. Identify and report new issues that impact our customers. Requirements Native language communication skills, written and verbal, in the stated language(s) Fluent in English and German (to a business level), additional languages are a plus. Patient problem solver with a desire to understand and help artists & labels. Excellent communicator, able to empathize with, and retain artists & labels through a variety of challenges and work with internal teams to explain the challenge faced by our artists & labels. Friendly, personable and professional in manner. Effective time management and able to prioritize work in an efficient manner. Organised, diligent and with a high attention to detail. Aptitude for acquiring skills in technical troubleshooting and an eagerness to learn and take on new challenges Team player, eager and willing to help out a small but growing team. Prior experience with customer service is desired Knowledge of the music business is a plus. An immediate start would be a plus. As the company is growing quickly, there will be opportunities to evolve with and within the company so if you are smart, have got a strong acumen for customer support and are looking to build your career in an exciting music and technology company, we’d love to talk to you! Send us your application in English with your earliest starting date and expected salary range to jobs@iMusician.pro with the subject “Artist & Label Relations Executive // Italian”.  We look forward to receiving your application.

iMusician has an exciting job opportunity for a customer support and marketing professional. You will be part of our team of Country Managers and will be responsible for all customer support and marketing activities in Korea. Based in our Berlin office, we are looking for a Korean-speaking Country Manager (60 – 100%, Monday – Friday). The position includes, amongst other things: Daily support of our customers Online marketing (Social Paid Advertising, SEA, SEO, content marketing, etc) Business development and partnerships Translations Experience Fluent in Korean with excellent written and verbal skills Fluent in English with excellent written and verbal skills Any additional language is a plus Patient problem solver with a desire to understand and help customers, even the toughest ones! Organised, easy going, team-player and eager to learn A flair for marketing and promotion Experience in Customer Support and/or Marketing and/or sales is a plus Web skills including HTML and/or WordPress is a plus Knowledge and network in music business is a plus If you have got a strong acumen for customer support and marketing and are looking to build your career in an exciting music and technology company, we’d love to hear from you!

iMusician has an exciting job opportunity for a customer support and marketing professional. You will be part of our team of Country Managers and will be responsible for all customer support and marketing activities in Japan. Based in our Berlin office, we are looking for a Japanese-speaking Country Manager (60 – 100%, Monday – Friday). The position includes, amongst other things: Daily support of our customers Online marketing (Social Paid Advertising, SEA, SEO, content marketing, etc) Business development and partnerships Translations Experience Fluent in Japanese with excellent written and verbal skills Fluent in English with excellent written and verbal skills Any additional language is a plus Patient problem solver with a desire to understand and help customers, even the toughest ones! Organised, easy going, team-player and eager to learn A flair for marketing and promotion Experience in Customer Support and/or Marketing and/or sales is a plus Web skills including HTML and/or WordPress is a plus Knowledge and network in music business is a plus If you have got a strong acumen for customer support and marketing and are looking to build your career in an exciting music and technology company, we’d love to hear from you!

iMusician has an exciting job opportunity for a customer support and marketing professional. You will be part of our team of Country Managers and will be responsible for all customer support and marketing activities in China. Based in our Berlin office, we are looking for a Chinese-speaking Country Manager (60 – 100%, Monday – Friday). The position includes, amongst other things: Daily support of our customers Online marketing (Social Paid Advertising, SEA, SEO, content marketing, etc) Business development and partnerships Translations Experience Fluent in Chinese with excellent written and verbal skills Fluent in English with excellent written and verbal skills Any additional language is a plus Patient problem solver with a desire to understand and help customers, even the toughest ones! Organised, easy going, team-player and eager to learn A flair for marketing and promotion Experience in Customer Support and/or Marketing and/or sales is a plus Web skills including HTML and/or WordPress is a plus Knowledge and network in music business is a plus If you have got a strong acumen for customer support and marketing and are looking to build your career in an exciting music and technology company, we’d love to hear from you!

We are hiring a Client Manager with strong interpersonal skills to join our market-leading administrative team in New York. You are a confident team-player with strong interpersonal skills and ideally a background in music copyright, publishing and/or collection societies. You are confident in client-facing, account management role, and have a track-record of providing excellent customer service and building long-term relationships. The Client Manager will communicate with Kobalt publishing clients as well as senior colleagues across the business on a regular basis BACKGROUND Kobalt is a music and technology company built for artists, songwriters, publishers and labels as an alternative to the traditional music business model. Kobalt’s commitment to technology, transparency, and creators’ rights has driven tremendous growth year-over-year for the company and its clients. Today, Kobalt’s Music Publishing, Neighbouring Rights, and Recordings/AWAL divisions serve over 25,000 songwriters, 600 publishers, and 20,000 independent artists, including The Chainsmokers, Kelly Clarkson, Miles Davis, Dave Grohl, Lauv, Zayn Malik, Max Martin, Nick Cave & The Bad Seeds, Paul McCartney, Stevie Nicks, Pitbull, Elvis Presley, Skrillex, Sam Smith, and many more. Kobalt represents on average over 40% of the top 100 songs and albums in both the US and UK. We’re currently over 500 people based across 10 offices and we’re expecting to grow. That’s where you come in. If you feel like the fast-paced, rewarding environment of our rapidly growing company is for you - share your story! Apply today and tell us why you believe in a better music industry and would be the next best addition to our successful team! WHAT DOES A CLIENT MANAGER AT KOBALT DO? Act as the primary, administrative point of contact for questions from Kobalt clients and any internal queries relating to those clients Develop and maintain relationships between Kobalt and its publishing clients Process new client agreements and coordinate the ingestion of new compositions and catalogues with Kobalt’s Copyright Department Develop and maintain a thorough understanding of all areas of Kobalt’s internal system and processes, and all areas of Kobalt’s business in order to effectively respond to client queries (including royalties, royalty and product tracking, work registrations, duplicate claims, and legal disputes) Coordinate investigations into the above issues with the relevant members of Kobalt’s global staff Coordinate with Kobalt’s Copyright and IT Departments to manage the quarterly royalty distribution for client accounts WHAT SKILLS AND EXPERIENCE ARE WE LOOKING FOR?  Bachelor’s Degree in a relevant field Prior experience working in music publishing and/or with a performing rights society is required Experience in a client-facing, account management role Strong verbal, written and interpersonal communication skills Ability to work independently, multi-task, adapt to changing priorities, and manage high intensity situations while maintaining professionalism and poise Adaptable and comfortable working in a fast-paced & evolving environment Sensitivity to confidential information and material Strong proficiency in Microsoft Office Kobalt is an equal opportunity employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, gender, age, religion, disability, sexual orientation, or veteran status, or any other status or characteristic protected by law.

FUGA, a leading digital music distribution platform headquartered in Amsterdam, is currently looking for an Account Manager to support our growing client base in the Japan (based in Tokyo). You will be the first point of contact for record labels and online music services that use our software to distribute music.  What you do  In addition to being a front-facing liaison with partners and clients, your responsibilities will include investigating, solving, and escalating issues within our client services team. Main components of job are:  Be a point of contact for our clients and digital service providers in Japan.  Train those new Japanese clients in using the FUGA system.  Guide them in migrating their back catalogue to the FUGA system.  Investigate, troubleshoot, and (where possible) solve technical and content related issues.  Provide email and phone support.  Escalate issues appropriately and communicate effectively with internal teams.  Create support documentation, training guides and procedures in Japanese and English. Test software improvements and bug fixes. Requirements Who you are  You are tech savvy, communicative and have experience dealing directly with customers. Some of the core qualities and capabilities we feel are required for this role are:  Two or more years of experience in a client facing support role. Independent worker / thinker / planner.  Fluent in Japanese and English - both spoken and written. Tech savvy.  Motivated to develop ones skill base. Analytical and investigative.  Excellent communication and analytical skills.  Organized and comfortable tracking and prioritizing multiple issues.  Able to work under (time) pressure. Comfortable working in an AGILE environment.  Even better   We would be thrilled to have someone that is passionate about music and has a firm understanding of digital supply chain operations. So please make sure to mention if any of this describes you:  Have music industry experience in digital operations  Know how FUGA or a similar music delivery platform works.  Understand music metadata issues.  Knowledge of the digital music consumer landscape.  Are passionate about music. Who we are Small, enthusiastic team and a growing company with strong ambitions. International business environment, colleagues and clients around the world with diverse backgrounds in music and tech. Egalitarian, transparent environment with career growth opportunities. Part of a dynamic industry: music & technology. About FUGA  Founded in 2006, FUGA build software and provide services for the digital music industry. We have an extensive and growing international network of clients and partners in more than 50 countries. Our HQ is based in Amsterdam, the Netherlands, with offices in New York, London and Milan and representatives in Paris, Los Angeles, Korea and Brazil. We operate at the heart of the music industry with clients such as Armada Music , Spinnin’s Records, Tommy Boy, Ultra Records, Curb Records, Epitaph, Domino Recording Company and many more. FUGA connects these record labels, artists and distributors with online stores such as Spotify, iTunes, and Apple Music. FUGA's products & services provide a complete ecosystem for the digital product cycle. Clients manage, distribute and promote their music and collect on their revenue. By doing so FUGA enables its clients to optimize their business processes and successfully execute their strategy.

Reverb.com is looking for a genuine music-gear obsessive to help moderate our rapidly expanding community of musicians globally. We live for our customers and their success stories, which is why we empower our Customer Engagement Specialists to flex their creative muscles to come up with innovative solutions tailored to our users specific cases. Our customer engagement team supports all users as they buy and sell on the site, arbitrating disputes between different users, and working to prevent fraudulent and suspicious activity.  While we do provide Reverb specific training, customer service experience is a must as this position will largely involve communicating with our customers via email, chat, and phone. Please make sure to share with us what customer service means to you in your application!  Responsibilities: Assisting customers with day-to-day needs through email, chat, and phone. Added flexibility and availability to respond to live inquiries from Spanish speaking customers over chat. Handling queue of Spanish specific customer voicemails and emails. Brokering resolution in the event of disputes between buyers and sellers. Leveraging content, self-help articles, Reverb features, and your knowledge of our policies and procedures to recruit new buyers and sellers to the site. Keeping a constant, vigilant eye on all site activity. A myriad of other tasks that come with a startup environment and a rapidly growing business. Requirements: Previous experience in a solution-oriented customer service role. Bilingual in English/Spanish. Experience providing support via a live chat service like Zendesk Chat. Excellent written and verbal communication skills. Knowledge of music gear brands, models, and history. The ability to learn new programs, type quickly and generally multitask on a computer. Ability to work full-time hours as well as evenings and weekends. Nice to Haves: Experience with credit card fraud detection and prevention. What you’ll get: Competitive salary and stock options in a high growth company. No-bureaucracy environment where ownership and initiative is valued. Health insurance and a healthy work environment. 401k with 4% match. Flexible vacation and sick days. A MacBook, monitor, keyboard, mouse of your choice. Even a stand up desk if you want! Discounts on music gear. This position is based in our Chicago, IL HQ.