6 Customer Service jobs

Songtrust is looking for a Client Services Associate to help with the prioritization and advocacy of new and existing clients (songwriters, artists, managers, producers, attorneys, etc). This role is instrumental to keeping our clients happy, informed, and heard throughout the business. Outside of working with a mission-driven team, you'll have the opportunity to impact creatives everyday and be part of Songtrusts' overall goal to help musicians collect their global royalties. What you'll be doing:  Act as the primary, administrative point of contact for questions from Songtrust clients and any internal queries relating to those clients Provide exceptional customer service to Songtrust’s roster of global songwriters and business partners Work within a close-knit team to continue building our growing Client Services team at Songtrust Help solicit client feedback to improve service, user experience, and software features Develop and maintain a thorough...

Job description: We are strengthening our global Customer Success team with a Senior Customer Success Manager to manage a portfolio of direct clients, focusing on nurturing and growing Epidemic Sound’s existing B2B business in Europe, Middle East and Australia. Our Enterprise customers range from production companies, advertising agencies, digital publishers, and brands with audiovisual media at their core.  As a Senior Customer Success Manager, your responsibilities will include: Manage all post-sales activity for Epidemic Sounds top enterprise customers through strong relationship-building, product knowledge, planning and execution Act as the main point of contact throughout the customer’s lifecycle, define success plan with clear deliverables, and ensure clear communication across all operational areas Onboard, develop and nurture new customers with a focus on actively increasing product adoption and engagement Increase customer retention by...

The role of Product Support Specialist at Simplecast is the crucial front line of support for our customers. Our mission is to provide a seamless, low effort experience for our members and to resolve any issues they’re having in a timely and empathetic way. The Product Support Specialist is an expert in all things Simplecast and in addition to supporting our customers, surfaces important feedback to the rest of the company about customer requests and pain points. About the Role: Answering incoming customer tickets in a comprehensive and timely manner. Surfacing customer feedback to the rest of the organization. Staying up to date with new features and launches. Creating support documentation such as knowledge base articles and standard responses as needed. Advocating for our customers and deeply understanding customer pain points. Providing support assistance on social media when necessary. About you: The...

We’re an international marketplace scale-up, changing the game in live music, youth culture and travel. Having closed out $100M in funding to date, we are seeking a Global Technical Support Lead. Our marketplace continues to grow rapidly on both sides of the Atlantic with a unique membership model. Our travel business is already the market leader across North America and has allowed us to tap into an increasingly larger share of an $800m market. With 35,000 active ambassadors globally, we have already mastered our craft as the world leader in word-of-mouth sales & marketing. Our white label solution enables festival and concert giants such as Live Nation and Universal Music group, to revolutionise fan interaction and convert their fans into their strongest sales channel. We’re scaling quickly and boast very high talent satisfaction scores (average survey responses are 9/10) which we put down to our innovative culture focused entirely on self...

The Challenge We are building a world-class support organization comprised of motivated and talented problem solvers who love helping others. As the Eventbrite platform continues to develop, our team of dedicated customer experience representatives is responsible for providing assistance and resources to a growing market of organizers and consumers.  We’re looking for self-motivated candidates to bring their excellent communication and creative issue resolution skills to the team. With music festivals, mud runs, conferences, and many more live events being ticketed through Eventbrite, our platform means you’ll be having a variety of conversations. There is no script, no one-size-fits-all solution. We’re consultative customer experience experts, and we train and invest in our smart and savvy team to help them build successful careers here at Eventbrite. The Team Customer Experience is critical to the success of Eventbrite. Our global support team...