RA is looking for a Country Manager who will be responsible for improving our event listings and profile in the US. You will gain an in-depth knowledge of all aspects of the RA platform, working closely with communities across the country, amplifying Artists and Promoters and prioritising local music and event discovery. The Country Manager will recruit and manage City Managers, as part of RA's Local Contributor Network program which aims to support local scenes across the world. This role will also be the direct point of contact for promoters, venues, festivals, artists and labels who wish to work with and be listed on RA in the US. The ideal candidate will already be deeply involved in the New York City dance music community.
The Country Manager will also be supporting our Customer Success Team. This will involve answering support requests from ticket buyers and promoters as well as daily approval of event, artist, label and venue pages. The position will support...
Jun 17, 2021
Full time
RA is looking for a Country Manager who will be responsible for improving our event listings and profile in the US. You will gain an in-depth knowledge of all aspects of the RA platform, working closely with communities across the country, amplifying Artists and Promoters and prioritising local music and event discovery. The Country Manager will recruit and manage City Managers, as part of RA's Local Contributor Network program which aims to support local scenes across the world. This role will also be the direct point of contact for promoters, venues, festivals, artists and labels who wish to work with and be listed on RA in the US. The ideal candidate will already be deeply involved in the New York City dance music community.
The Country Manager will also be supporting our Customer Success Team. This will involve answering support requests from ticket buyers and promoters as well as daily approval of event, artist, label and venue pages. The position will support...
RA is seeking an experienced people manager with good attention to detail to help us to continue to provide best in class support to the ticketing customers and clients of RA. This role will be responsible for managing our growing Customer Success team, ensuring RA continues to provide a service level to all customers that is efficient and knowledgeable. This role will involve actively assisting with the daily tasks carried out by the Customer Success team whilst overseeing team members training and progress.
Electronic music is ingrained in the culture of RA and a strong interest and understanding of the industry is hugely desirable.
RA welcomes applicants from all abilities, backgrounds, ethnicities, experiences, expressions, and orientations. We aim for the staffing at RA to be a reflection of the communities we cover, amplify and participate within. We actively promote equality, diversity, and inclusion in the workplace, this is reflected in our internal operations and...
Jun 15, 2021
Full time
RA is seeking an experienced people manager with good attention to detail to help us to continue to provide best in class support to the ticketing customers and clients of RA. This role will be responsible for managing our growing Customer Success team, ensuring RA continues to provide a service level to all customers that is efficient and knowledgeable. This role will involve actively assisting with the daily tasks carried out by the Customer Success team whilst overseeing team members training and progress.
Electronic music is ingrained in the culture of RA and a strong interest and understanding of the industry is hugely desirable.
RA welcomes applicants from all abilities, backgrounds, ethnicities, experiences, expressions, and orientations. We aim for the staffing at RA to be a reflection of the communities we cover, amplify and participate within. We actively promote equality, diversity, and inclusion in the workplace, this is reflected in our internal operations and...
RA is seeking an experienced people manager with good attention to detail to help us to continue to provide best in class support to the ticketing customers and clients of RA. This role will be responsible for managing our growing Customer Success team, ensuring RA continues to provide a service level to all customers that is efficient and knowledgeable. This role will involve actively assisting with the daily tasks carried out by the Customer Success team whilst overseeing team members training and progress.
Electronic music is ingrained in the culture of RA and a strong interest and understanding of the industry is hugely desirable.
RA welcomes applicants from all abilities, backgrounds, ethnicities, experiences, expressions, and orientations. We aim for the staffing at RA to be a reflection of the communities we cover, amplify and participate within. We actively promote equality, diversity, and inclusion in the workplace, this is reflected in our internal operations and...
Jun 15, 2021
Full time
RA is seeking an experienced people manager with good attention to detail to help us to continue to provide best in class support to the ticketing customers and clients of RA. This role will be responsible for managing our growing Customer Success team, ensuring RA continues to provide a service level to all customers that is efficient and knowledgeable. This role will involve actively assisting with the daily tasks carried out by the Customer Success team whilst overseeing team members training and progress.
Electronic music is ingrained in the culture of RA and a strong interest and understanding of the industry is hugely desirable.
RA welcomes applicants from all abilities, backgrounds, ethnicities, experiences, expressions, and orientations. We aim for the staffing at RA to be a reflection of the communities we cover, amplify and participate within. We actively promote equality, diversity, and inclusion in the workplace, this is reflected in our internal operations and...
In this role you will be responsible for providing Inside Sales support to the Sales Managers and Business Development Managers by actively identifying, approaching and acquiring new end users (and customers – resellers, system integrators) by promoting related Professional Audio products through effective telemarketing sales techniques to ensure end user satisfaction by performing the following duties.
Essential Skills and Requirements:
Must have experience with extensive outbound business-to-business calls
Demonstrated understanding and application of effective selling techniques
Demonstrated success meeting sales goals and growing sales
Superior customer service attitude; able to handle difficult customers with diplomacy and tact
Excellent oral and written communication skills - to minimum B2 level Dutch, French and English
Good active listening skills and phone skills
Technical knowledge of company products preferred
Good...
Nov 30, 2020
Full time
In this role you will be responsible for providing Inside Sales support to the Sales Managers and Business Development Managers by actively identifying, approaching and acquiring new end users (and customers – resellers, system integrators) by promoting related Professional Audio products through effective telemarketing sales techniques to ensure end user satisfaction by performing the following duties.
Essential Skills and Requirements:
Must have experience with extensive outbound business-to-business calls
Demonstrated understanding and application of effective selling techniques
Demonstrated success meeting sales goals and growing sales
Superior customer service attitude; able to handle difficult customers with diplomacy and tact
Excellent oral and written communication skills - to minimum B2 level Dutch, French and English
Good active listening skills and phone skills
Technical knowledge of company products preferred
Good...
Company Description
Tunecore, Artist Support
As an Artist Support Specialist, you will work directly with TuneCore artists via email and phone to help them distribute their music online, answer their questions, and resolve any issues they have about their service.
Job Description
o Answer customer emails and phone calls to help clients distribute their music, and to use other TuneCore services
o Resolve issues and questions customers have about TuneCore products and services
o Work within TuneCore’s administrative system to update and correct account issues; cancel account content as needed
o Product account management
o Provide reporting on customer and product issues
o Work with a team on special projects as needed
o Report technical and communication issues to better service TuneCore artists
o Perform other...
May 26, 2021
Full time
Company Description
Tunecore, Artist Support
As an Artist Support Specialist, you will work directly with TuneCore artists via email and phone to help them distribute their music online, answer their questions, and resolve any issues they have about their service.
Job Description
o Answer customer emails and phone calls to help clients distribute their music, and to use other TuneCore services
o Resolve issues and questions customers have about TuneCore products and services
o Work within TuneCore’s administrative system to update and correct account issues; cancel account content as needed
o Product account management
o Provide reporting on customer and product issues
o Work with a team on special projects as needed
o Report technical and communication issues to better service TuneCore artists
o Perform other...
Job description
Wavo.me is a rapidly-expanding global media and analytics technology company with a modern approach to digital marketing. With roots in the music industry, Wavo navigates the continually evolving digital landscape to help artists, entertainers, and brands manage their digital presence, reach new audiences, and connect with fans through unique campaigns.
Voted among Canada’s fastest growing technology companies; Wavo uses advanced in-house technology to offer best in class music business intelligence & managed marketing services to leading record labels & artists across the globe.
We’re looking for a Customer Success Specialist to join our Analytics Team!
Digital advertising, technology, & data are changing the way artists & brands approach advertising. With Wavo you will get the unique opportunity to work closely with today’s top labels, brands and their digital marketing teams to guide them...
Apr 20, 2021
Full time
Job description
Wavo.me is a rapidly-expanding global media and analytics technology company with a modern approach to digital marketing. With roots in the music industry, Wavo navigates the continually evolving digital landscape to help artists, entertainers, and brands manage their digital presence, reach new audiences, and connect with fans through unique campaigns.
Voted among Canada’s fastest growing technology companies; Wavo uses advanced in-house technology to offer best in class music business intelligence & managed marketing services to leading record labels & artists across the globe.
We’re looking for a Customer Success Specialist to join our Analytics Team!
Digital advertising, technology, & data are changing the way artists & brands approach advertising. With Wavo you will get the unique opportunity to work closely with today’s top labels, brands and their digital marketing teams to guide them...
Artist Services Representative
CD Baby
Location: Portland, OR
Responsibilities / Tasks:
Answer and direct incoming calls and emails to the appropriate people within the organization
Answer artists and customer questions regarding their accounts, album sign-ups and orders
Accurately complete data entry and enter new prospects/clients into the computer system
Enter transactions into computer which will generate mailings to prospects/clients
Follow proper security guidelines to ensure safety procedures are followed according to company policies
Reliability – must be on time, and have good attendance
Other duties and special projects as assigned
Preferred Skills:
Must have good communication, language and verbal skills
Must be professional and friendly on the phones
Must have good computer skills and accurate typing skills of 30-40 wpm minimum...
Apr 14, 2021
Full time
Artist Services Representative
CD Baby
Location: Portland, OR
Responsibilities / Tasks:
Answer and direct incoming calls and emails to the appropriate people within the organization
Answer artists and customer questions regarding their accounts, album sign-ups and orders
Accurately complete data entry and enter new prospects/clients into the computer system
Enter transactions into computer which will generate mailings to prospects/clients
Follow proper security guidelines to ensure safety procedures are followed according to company policies
Reliability – must be on time, and have good attendance
Other duties and special projects as assigned
Preferred Skills:
Must have good communication, language and verbal skills
Must be professional and friendly on the phones
Must have good computer skills and accurate typing skills of 30-40 wpm minimum...
We offer a unique opportunity within a global market leader within audio industry. We are looking for a Service Administrator to join our Service Team on a fixed term 12-month contract.
As our new Service Administrator, you will b e responsible for all business administration processes supporting the service engineers. As our new colleague your culture and language skills will be the ambassadors of our corporate culture principles.
You will manage enquiries, incoming returns and exchanges for our customers in our ERP system using the Sennheiser guidelines and specifications. You will encompass the customers’ needs by providing and delivering a professional, high quality service, and offering assistance while handling customer service queries and returns.
You will also be responsible for covering goods in/ out function as a backup when required. The role requires maintaining an excellent level of customer focus, quick thinking solutions...
Mar 08, 2021
Temporary
We offer a unique opportunity within a global market leader within audio industry. We are looking for a Service Administrator to join our Service Team on a fixed term 12-month contract.
As our new Service Administrator, you will b e responsible for all business administration processes supporting the service engineers. As our new colleague your culture and language skills will be the ambassadors of our corporate culture principles.
You will manage enquiries, incoming returns and exchanges for our customers in our ERP system using the Sennheiser guidelines and specifications. You will encompass the customers’ needs by providing and delivering a professional, high quality service, and offering assistance while handling customer service queries and returns.
You will also be responsible for covering goods in/ out function as a backup when required. The role requires maintaining an excellent level of customer focus, quick thinking solutions...
