5 Customer Service jobs

Customer Service Assistant Based : LA / Hybrid Term : Permanent, Full time Salary : $41,000 pa + excellent benefits The Role: Working as part of a Global cross-functional team, answering enquiries relating to e-store purchases, product registration and software activation by phone, email, and live-chat, and working pro-actively to reduce the number of incoming inquiries. Coordinating sales emails coming into the Support dept. and beta feedback. Assist with responding to customers via Social Media Channels. Relationships: a) Responsible to: Customer Service Supervisor b) Liaison with: E-Store customers, website account users, global support team, E-commerce team, QA department, Sales, Logistics and Logistics partners. Main tasks of the job: Act as focal point for all inquiries relating to the Focusrite/Novation E-Store in a timely, friendly, problem-solving manner. Assist customers with purchasing, order tracking, pre-sales queries and returns via email, phone...

Resident Advisor (RA) exists to support local scenes and connect the global electronic music community. Founded in 2001, we are located across 6 offices around the world, and read by more than 4 million people a month. This is an entry-level position, based in LA or NYC, will support our ticketing team across the globe to ensure we maintain our industry-leading service levels.  Playing a vital part in the daily operations of one of RA’s most dynamic teams, the Customer Support Assistant will be responsible for day-to-day promoter and customer support and administration.  RA welcomes applicants from all abilities, backgrounds, ethnicities, experiences, gender expressions, and sexual orientations. We aim for the staffing at RA to be a reflection of the communities we cover, amplify and participate within. We actively promote equality, diversity, and inclusion in the workplace, this is reflected in our internal operations and the treatment of our staff.   Key...

Service Assistant Placement Based: High Wycombe Type: Full-time, 12 month placement Salary: £21255 pa Role Description: We are looking for an enthusiastic individual to join the in-house Service Department at our head office. This is a varied role comprising product repairs, communicating with customers, and helping our world-wide service network serve our global customer base, all while looking for opportunities to improve product reliability. Key Responsibilities: Service and repair of Focusrite and Novation products by evaluating units, diagnosing faults and carrying out repairs to a component level. Responding to customer enquiries via email and telephone. Ensure effective turnaround of products through the department. Ensure that customer spares orders from our office are picked, packaged and shipped efficiently. Creating service documentation to support our Global Service Network. Continually working to improve our systems and processes to...

Technical Support Engineer Placement Based: High Wycombe Type: Full-time, 12 month placement Salary: £21255 pa The role: As a Technical Support Engineer, the applicant will be responsible for helping to maintain the high level of customer service we provide. They will work as part of a global cross-functional team answering pre and post sales customer enquiries by phone, email and live chat, and working proactively to reduce the number of customer enquiries. Core responsibilities: Act as focal point for pre/post sales and technical enquiries via phone, email and live chat relating to the Focusrite and Novation product lines. Recreate end-user setups to replicate issues reported in the field and submit bug reports to the development team. Coordinate warranty and non-warranty repair bookings for dealers and customers. Represent the Technical Support team and our customer base during the development phase of exciting new products. Abilities, skills and...