5 Customer Service jobs

Our Product Support Agents are part of the Customer Service team who are responsible for making it an effortless experience to find information, share feedback, and resolve problems. There is an emphasis on basic technical support like installation troubleshooting and usage questions. The team and its individual agents take care of all technical issues regarding Native Instruments Komplete, Maschine and Traktor brands, both hardware and software.  You are passionate about helping others and a natural problem solver who is quick to dive into technical details to troubleshoot issues and find a resolution. You value the importance of excellent customer service and are interested in acting as a passionate internal advocate for our diverse, growing customer base. When people are receiving fast, and helpful responses that get their problems solved - you know you're doing a good job. What You'll Do Provide technical product support Checking installation Paths of Applications, Plug-Ins, Drivers, and Libraries for Mac and Windows Platforms Installation/Download Issues (Download errors, bad disks) Product Operation Questions (incl. How to use NI products inside different DAWs, software and hardware operation, Audio/MIDI setup etc.) Owning the feedback loop between Product and Customer Acting as a passionate internal advocate for the NI customer base, tracking and reporting bugs Growing and improving our customer service experience while always looking for gaps to fill and processes to improve What You'll Bring A deep understanding and familiarity with music production products - ideally Native Instruments products and DAWs Excellent verbal and written communication skills in English, ideally also fluent in Italian, French and/or Spanish Excellent troubleshooting skills The ability to follow established workflows and business practices Highly organized and detail-oriented PC and Mac experience with in-depth knowledge of macOS and Windows Solid understanding of digital audio and MIDI Customer Service experience Native Instruments embraces diversity.  As an equal opportunities employer, we believe the foundation of our dynamic and pioneering spirit starts with a fair and inclusive culture. Our company culture focuses on bringing unique ideas together to fuel innovation. All applicants will receive equal consideration for employment at Native Instruments and we encourage everyone to apply – regardless of gender identity, race, color, religion, sex, sexual orientation, national origin, genetics, disability, age, or any other characteristic protected by law. Help us reach our goal in making the future of music diverse, inclusive, and exciting. >>> Click on Apply Now to be taken to the application page. 

We are music and tech fans hailing from all over the globe, working to make Deezer the most personal music streaming service. From data scientists to tech experts, artists & labels specialists to marketers, and even in-house music editors, our team is spreading the love for music to over 180 countries. Supporting local and international artists and bringing them closer to their fans is our mission - we believe music is about diversity, multiculturalism and togetherness. Ready to join the team? We're all ears. How about you?  We are currently looking for a talented Associate Client Support Manager to lead, mentor and coach a small team in delivering excellent customer service. We’ve come a long way already and we need positive, enthusiastic individuals to help us keep raising the bar, are you up for the challenge? What you will do: From coaching & performance management to influencing policy & processes, ensuring excellent service is at the heart of everything you do. Chart your team development path, being accountable for their performance and growth. Developing Deezer’s customer support experience, coordinating new initiatives and acting as a point of contact for support with our partners and business departments. Qualifications What we are looking for: A Leader  - you believe in leading by example, but also recognise when to let others take the reins. A People Person  - invested in the individuals in your team and your measure of success is their growth and development. Support Veteran  - years of support experience has given you a keen eye for anticipating and meeting customer needs. Champion for Change  - open to new ideas, you focus on the positives and moving forward. Part of the Solution  - your actions will have an lasting and meaningful impact on Deezer and our users experience. Communicator  - you’re confident in front of a group or one-to-one. You understand the importance of clear and proactive communication in addressing issues before they occur. Not afraid to fail  - you accept mistakes occur but see them as an opportunity to learn and you don’t let them hold you or your team back. While not requirements for the role, the following will certainly help: - Linguist - Fluent English plus one or more of French, German, Spanish or Portuguese - Tech Savvy - knowledge of mobile and digital technology Additional Information Life @ Deezer HQ > Start-up environment with an at home vibe and outdoor space > Kitchen stocked with free drinks and snacks daily > Friday drinks & seasonal parties > Gym access, plus yoga, pilates and boxing classes > English and French language courses > Hackathons & meetups We are an equal opportunity employer . >>> Click on Apply Now to be taken to the application page. 

The Company: Roland (UK) Ltd Roland is a world leader in design, manufacture and distribution of electronic musical instruments including keyboards & synthesisers, guitar products, electronic percussion kits, digital recording equipment, amplifiers and audio processing devices. Roland Stores are a retail arm of Roland UK. A Roland Store is an area manned by a Roland Product specialist, located in leading musical instrument retailers to promote, demonstrate, sell and provide customer support for Roland and Boss products. Please refer to our website for more information of Roland and Boss products. The Position: The person we are seeking has sales experience and a passion for music technology. You will have the ability to drive musical instrument sales as an outstanding product demonstrator, offer excellent customer service, work with store team members and have an appetite to proactively sell. The individual we are looking for will have the ability to become an accomplished sales person managing a broad range of the Roland and Boss business within the Roland Store, offering excellent product knowledge and promote both Roland and the store via traditional and digital marketing methods. The person will be the sole Roland representative in the store and will therefore be involved in every aspect of running a successful retail business. Key Duties: Dealing with a large cross section of customer enquiries Demonstrating and selling Roland, Boss & V-Moda products Following up sales leads & conducting outbound sales calls Offering post sales & technical support for customers of the Roland Store Managing and maintaining the Roland & Boss areas Creating marketing campaigns for local and online audiences via traditional and digital methods including social media Completing reports Train and work closely with other store staff to maximise Roland & Boss sales Run promotional events throughout the year  Key Attributes Experience in a sales role Punctual & reliable Excellent communicator both on the telephone and face to face To have a strong interest and understanding of Hi-tech products Must be proficient in two of the following; Piano/Keyboard Drums Guitar Recording/Production equipment (computer-based recording) Experience in a customer service role Highly organised and able to prioritise multiple tasks Naturally an independent worker who uses initiative to find solutions Creatively minded to continuously improve and overcome challenges Polite, helpful and an active listener Someone who has the ability to put customers at ease A persuasive nature & the ability to think on your feet Competent computer skills with experience of email, calendars, internet & reporting Has the ability to work with management of the store and key stakeholders to grow business for the future A clean and well organised person who would successfully plan their time to maintain and manage the Roland displays Good understanding of social media Enthusiastic manner & passionate about music The Package Basic Salary Commission % Private Healthcare Contributory pension >>> Click on Apply Now to be taken to the application page. 

Job Title:  Customer Support Administrator Job Type:  Permanent Based:  Swansea Reports to:  Area Manager The Company: Roland (UK) Ltd. Roland is a world leader in the design, manufacture and distribution of electronic musical instruments including; keyboards & synthesisers, guitar products, electronic percussion kits, digital recording equipment, amplifiers and audio processing devices. The Position: The person we are looking for will; provide first class customer service and administration support, to internal and external customers, always putting the customer first. To display a positive attitude at all times and strive to use all feedback, as a benefit, to better and develop the department and organisation. KEY DUTIES: Answering telephone calls and responding to written requests from customers wishing to have products repaired/returned. All e-mails should be responded to within 24 working hours. Working with customer to identify actual fault(s) on the product. Logging the details accurately into CRM. Utilising SAGE with respect to stock and order processing of replacement products/parts. Arranging collection of the faulty products and ensuring closure of the customer issue. Follow up any outstanding returns on a regular basis to ensure that outstanding balances remain low and customer satisfaction is maintained and exceeded wherever possible. Constantly ensure that our returns/repairs policy is in line with our J-Sox Procedure. In the event of holidays etc, work as a team to ensure a smooth handover of processes as and when required. Accurate and timely completion of data entry. Undertakes general office duties KEY ATTRIBUTES: Communicates with clarity and accuracy, both internally and externally - an excellent verbal and written communicator. Proactive and efficient, able to handle scheduling and logistical tasks daily. Exceptional organisation skills – ability to plan and priorities daily responsibilities and projects, completing them within the required timescale. The ability to work effectively, individually and as part of a team, with minimal supervision - supporting an internal multi functioning/multi-tasking Customer team. Can develop positive relationships with all customers and internal/external Roland Staff. Can convey correct and prompt information, with accurate and speedy data entry skills. Competent using Microsoft Office (Excel, Word etc.) and Outlook Personality: Enthusiastic, confident, ambitious, professional, friendly, polite. Competent in producing solutions, to customer problems and to develop the team/organisation. Significant and progressive experience of working in a demanding environment. Has a drive and passion to achieve excellent results. Competent Musician / interest in Music and Roland Products (advantage only)  The Package Competitive Salary Private Healthcare Contributory pension Free onsite parking >>> Click on Apply Now to be taken to the application page. 

About BMAT  BMAT started in 2005 when a group of engineers with a passion for music decided to spin-off from an audio research lab in Barcelona. The company started with an idea – to index all the music in the world – and a mission – to better the music eco-system – and a team of nerds eager to learn how to build a successful business. Today the company has grown to more than a hundred people - spread across Barcelona, Buenos Aires, Lima, São Paulo, London, Paris, Oslo, Tel-Aviv, Johannesburg, Singapore, Tokyo and Seoul - that team up to deliver daily 1 million identifications and 3 billion matches to our partners from all over the music industry. Our Culture  We love music. It makes our lives a zillion times better. And we want to give something back to her (yes, to us music is a lady). Make her life easier and her future brighter. We apply our scientific, data-infused brains to tell everyone what music has been played – so that creators get the recognition they deserve. We hear everything everywhere and tell everyone who wants to know. ‘What plays around will come back around’ we say. We believe by helping this happen we can make a positive change in the music ecosystem and enjoy talent for another million years. We are a team of pretty decent people who enjoy working with each other. We’re open-minded and well-traveled, coming from all parts of the world. We like coffee, tea, chai, and mate all the same. We’ve got rappers, producers, cello players, DJs, and songwriters. The passion for music, the excitement for technology and Barcelona as a backdrop has proven to make a good combination. We say there is a BMAT touch. We believe it has to do with being passionate, obsessive, nice, generous, honest, self-motivated, entrepreneurial, intrepid, crazy, extraordinary, creative, agile, human, friendly, smart, witty, talented, naive, optimistic, surprising, sensual, and nerdy, but not very hipster (unfortunately). Job Summary You will be part of the TV&AV Operations team, working to ensure high-quality services to our Clients.  You will be particularly involved in a major project with a German client. We are looking for an enthusiastic, problem-solving person, who's rapidly able to understand technical processes and inconsistencies and find solutions together with the rest of the team.  Main tasks involve providing support to our products/services, learning to understand customer’s needs and helping guarantee the quality of the services provided. What You Will Be Doing   Maintaining high customer satisfaction by managing incoming calls and customer service inquiries. Filtering tickets and assigning them to the right team. Securing quality over the services and data offered to our customers (data report generation,   quality assurance and deliveries accomplishment). Rapidly identifying operational incidences or technical bugs arising and reporting them to the team to look for solutions. All About You   Genuinely excited to help customers.  Good communication skills with ability to follow agreed priorities. Problem-solving mentality. Team player who can also work independently  Languages   Native German and fluent English.  Spanish is a plus. You Can Enjoy    Full-time job. Flexibility on working hours and home office. Flat hierarchy. Free coffee, tea and fresh fruits. Wide range of online and onsite courses. Possibility to choose your hardware and tools. Free beers and snacks on Friday afternoon’s Jam sessions. Becoming part of a diverse and multicultural team based in Barcelona obsessed with bettering the music industry  Diverse perspectives bring about challenges and drive innovation, and innovation is kind of our thing. Our open-minded and flexible culture organically fosters this diversity. We've learnt that we thrive on learning from each other, so we don't just welcome but actively hire a range of open-minded people from all walks of life. Our team is made up of people with different backgrounds, perspectives, orientations, abilities, musical tastes, dress sense and time-zones - but we all have one common goal: Making the music world a better place. With equal opportunities for everyone, BMAT is a pretty nice place to work.     >>> Click on  Apply Now  to be taken to the application page.