9 Customer Service jobs

The Company: Roland (UK) Ltd Roland is a world leader in design, manufacture and distribution of electronic musical instruments including keyboards & synthesisers, guitar products, electronic percussion kits, digital recording equipment, amplifiers and audio processing devices. Roland Stores are a retail arm of Roland UK. A Roland Store is an area manned by a Roland Product specialist, located in leading musical instrument retailers to promote, demonstrate, sell and provide customer support for Roland and Boss products. Please refer to our website for more information of Roland and Boss products. The Position: The person we are seeking has sales experience and a passion for music technology. You will have the ability to drive musical instrument sales as an outstanding product demonstrator, offer excellent customer service, work with store team members and have an appetite to proactively sell. The individual we are looking for will have the ability to become an accomplished sales person managing a broad range of the Roland and Boss business within the Roland Store, offering excellent product knowledge and promote both Roland and the store via traditional and digital marketing methods. The person will be the sole Roland representative in the store and will therefore be involved in every aspect of running a successful retail business. Key Duties: Dealing with a large cross section of customer enquiries Demonstrating and selling Roland, Boss & V-Moda products Following up sales leads & conducting outbound sales calls Offering post sales & technical support for customers of the Roland Store Managing and maintaining the Roland & Boss areas Creating marketing campaigns for local and online audiences via traditional and digital methods including social media Completing reports Train and work closely with other store staff to maximise Roland & Boss sales Run promotional events throughout the year  Key Attributes Experience in a sales role Punctual & reliable Excellent communicator both on the telephone and face to face To have a strong interest and understanding of Hi-tech products Must be proficient in two of the following; Piano/Keyboard Drums Guitar Recording/Production equipment (computer-based recording) Experience in a customer service role Highly organised and able to prioritise multiple tasks Naturally an independent worker who uses initiative to find solutions Creatively minded to continuously improve and overcome challenges Polite, helpful and an active listener Someone who has the ability to put customers at ease A persuasive nature & the ability to think on your feet Competent computer skills with experience of email, calendars, internet & reporting Has the ability to work with management of the store and key stakeholders to grow business for the future A clean and well organised person who would successfully plan their time to maintain and manage the Roland displays Good understanding of social media Enthusiastic manner & passionate about music The Package Basic Salary Commission % Private Healthcare Contributory pension >>> Click on Apply Now to be taken to the application page. 

Reverb is a leading online marketplace for buying and selling new, used, and vintage musical instruments. Since launching in 2013, Reverb has grown into a vibrant community of buyers and sellers all over the world. By focusing on inspiring content, price transparency, musician-focused e-commerce tools, and a music-savvy customer service team, Reverb has created an online destination where the global music community can connect over the perfect piece of music gear.  We are looking to hire a Customer Engagement Specialist to help support our rapidly expanding community of European and Japanese musicians. This role involves supporting buyers, sellers, and browsers on the site, arbitrating disputes between different users, and partnering with our Risk team to prevent fraudulent and suspicious activity. As we continue to grow our international business, we’re looking for team members with the ability to ideate and evaluate solutions and weigh the tradeoffs in an effort to quickly make informed decisions. If you’re comfortable with the ambiguity, excitement, and rewards that come with building a newer business, you’ll feel right at home.  Requirements: Native Japanese speaker with fluency in English. Excellent written and verbal communication skills. Prior experience in a Sales and/or Customer Service role. The ability to learn new programs, type quickly and generally multitask on a computer. A strong sense of empathy and superb conflict resolutions skills Experience working with a support ticketing platform, like Zendesk, a plus. Knowledge of music gear brands, distributors, dealers, and other key players. Responsibilities: Reporting to the EMEA Customer Service Manager this role supports buyers, retailers and other sellers based in Japan, Australia and Europe primarily through emails and phone calls  Assist new and existing customers in managing and expanding inventory on Reverb Resolve customer complaints and site issues Ad hoc projects and tasks, including translations, as assigned by your manager and/or leadership Location/Hours: The position is based in our European HQ in Amsterdam and requires occasional travel to some European countries Due to the international nature of the role, there may be select instances when you will need to be available outside of normal working hours >>> Click on Apply Now to be taken to the application page. 

FUGA, a leading digital music distribution platform headquartered in Amsterdam, is currently looking for a Client Services Support Manager for our New York office to support our growing client base in the Americas. You will join our existing New York team and will be the first point of contact for the record labels and DSP partners that use our software to distribute music. This is a junior level position with an immense opportunity for growth. What you do In addition to being a front-facing liaison with partners and clients, your responsibilities will include investigating, solving, and escalating issues within our client services team. Main components of the day to day are:  Be a point of contact for our clients and digital service providers Provide email and phone support where necessary Escalate issues where appropriate and communicate effectively with the client services team back in our Amsterdam HQ Investigate, troubleshoot, and (where possible) solve technical and content related issues Create support documentation, training guides and procedures Test software improvements and bug fixes Be able to run quality control (QC) over new incoming content from our clients ensuring the standard of metadata meets the required DPS style guides Provide support to our existing NYC Account Manager as well as our global Onboarding team Work with our trends team + wider development teams to feedback internal updates and bugs to wider client base Provide YouTube content management support where necessary Requirements Who you are You are tech savvy, communicative and have experience dealing directly with clients. Some of the basic qualities and capabilities we feel are required for this role are: 2 or more years of experience in a client facing support role Independent worker / thinker / planner Excellent communication and analytical skills Client focused mindset Tech savvy Motivated to develop ones skill base Analytical and investigative Organised and comfortable tracking and prioritising multiple issues Able to work under pressure Comfortable working with AGILE or other backlog management processes/methodologies Fluent in English - written and speaking (additional languages a big +) Even better We would be thrilled to have someone on board that is passionate about music and has a firm understanding of digital supply chain operations. So please make sure to mention if any of this describes you: Have music industry experience in digital operations Know how FUGA or a similar music delivery platform works Understand music metadata issues Knowledge of YouTube CMS / Content ID workflow Knowledge of the digital music consumer landscape Are passionate about music overall >>> Click on Apply Now to be taken to the application page. 

We're seeking to recruit a  Part Time   Sales Assistant  to join our team. The ideal candidate should possess the following skills / experience: Hard Working Excellent attention to detail Passionate about discovering and recommending exciting music Experience working within entertainment retail Positive team player Fast Learner Great customer service skills You must be available to work regular weekends, bank holidays & evenings. Preferably available to work more hours during busy periods.  Minimum contracted hours are 15 pw / over two days. Application deadline = January 31st >>> Click on Apply Now to be taken to the application page. 

About BMAT  BMAT started in 2005 when a group of engineers with a passion for music decided to spin-off from an audio research lab in Barcelona. The company started with an idea – to index all the music in the world – and a mission – to better the music eco-system – and a team of nerds eager to learn how to build a successful business. Today the company has grown to more than a hundred people - spread across Barcelona, Buenos Aires, Lima, São Paulo, London, Paris, Oslo, Tel-Aviv, Johannesburg, Singapore, Tokyo and Seoul - that team up to deliver daily 1 million identifications and 3 billion matches to our partners from all over the music industry. Our Culture  We love music. It makes our lives a zillion times better. And we want to give something back to her (yes, to us music is a lady). Make her life easier and her future brighter. We apply our scientific, data-infused brains to tell everyone what music has been played – so that creators get the recognition they deserve. We hear everything everywhere and tell everyone who wants to know. ‘What plays around will come back around’ we say. We believe by helping this happen we can make a positive change in the music ecosystem and enjoy talent for another million years. We are a team of pretty decent people who enjoy working with each other. We’re open-minded and well-traveled, coming from all parts of the world. We like coffee, tea, chai, and mate all the same. We’ve got rappers, producers, cello players, DJs, and songwriters. The passion for music, the excitement for technology and Barcelona as a backdrop has proven to make a good combination. We say there is a BMAT touch. We believe it has to do with being passionate, obsessive, nice, generous, honest, self-motivated, entrepreneurial, intrepid, crazy, extraordinary, creative, agile, human, friendly, smart, witty, talented, naive, optimistic, surprising, sensual, and nerdy, but not very hipster (unfortunately). Job Summary You will be part of the TV&AV Operations team, working to ensure high-quality services to our Clients.  You will be particularly involved in a major project with a German client. We are looking for an enthusiastic, problem-solving person, who's rapidly able to understand technical processes and inconsistencies and find solutions together with the rest of the team.  Main tasks involve providing support to our products/services, learning to understand customer’s needs and helping guarantee the quality of the services provided. What You Will Be Doing   Maintaining high customer satisfaction by managing incoming calls and customer service inquiries. Filtering tickets and assigning them to the right team. Securing quality over the services and data offered to our customers (data report generation,   quality assurance and deliveries accomplishment). Rapidly identifying operational incidences or technical bugs arising and reporting them to the team to look for solutions. All About You   Genuinely excited to help customers.  Good communication skills with ability to follow agreed priorities. Problem-solving mentality. Team player who can also work independently  Languages   Native German and fluent English.  Spanish is a plus. You Can Enjoy    Full-time job. Flexibility on working hours and home office. Flat hierarchy. Free coffee, tea and fresh fruits. Wide range of online and onsite courses. Possibility to choose your hardware and tools. Free beers and snacks on Friday afternoon’s Jam sessions. Becoming part of a diverse and multicultural team based in Barcelona obsessed with bettering the music industry  Diverse perspectives bring about challenges and drive innovation, and innovation is kind of our thing. Our open-minded and flexible culture organically fosters this diversity. We've learnt that we thrive on learning from each other, so we don't just welcome but actively hire a range of open-minded people from all walks of life. Our team is made up of people with different backgrounds, perspectives, orientations, abilities, musical tastes, dress sense and time-zones - but we all have one common goal: Making the music world a better place. With equal opportunities for everyone, BMAT is a pretty nice place to work.     >>> Click on  Apply Now  to be taken to the application page. 

Wen Wir suchen Bei Goodlive ist das  Competence Center Guest Relations  ein wichtiger Bestandteil unserer erfolgreichen Festivals/Events. Als  Manager für Guest Relations (f/m/d) in Vollzeit  bist Du Teil eines kleinen Teams, in dem Du eigenständig und eigenverantwortlich die Angebote für unsere BesucherInnen weiterentwickelst. Du bestichst durch ein Gespür für die Bedürfnisse unserer FestivalbesucherInnen und stellst diese bei Deiner Arbeit in den Mittelpunkt. Wenn Du mit uns gemeinsam einzigartige Momente kreieren möchtest, dann bewerbe Dich. Deine Aufgaben Du gestaltest den ganzheitlichen BesucherInnen-Service auf unseren Festivals mit Du managest eigenständig den Bereich Guest Relation für Festivals in Größenordnung von bis zu 80.000 BesucherInnen Du erstellst Kalkulationen, Reportings und verwaltest Dein Budget Du konzipierst BesucherInnen-Pakete mit Kreativität und Fachwissen (von der Idee bis zur Umsetzung) Du entwickelst die Serviceangebote auf unseren Festivals weiter Dank Deines ausgeklügelten Ausschilderungssystems finden sich unsere BesucherInnen auf unseren Festivals gut zurecht Du sorgst dafür, dass unseren BesucherInnen alle notwendigen Informationen zur Verfügung stehen und erstellst Infos & FAQ für unsere Website Dein Profil Du begegnest Deinen KollegInnen als absoluter Teamplayer Du kannst Erfahrung in der Führung eines Teams vorweisen und verstehst es durch Deine offene und kommunikative Art Teammitglieder zu guten Leistungen zu motivieren Du bist lösungsorientiert, gehst Probleme an und erkennst Verbesserungspotenziale Du bist kommunikationsstark, engagiert und zuverlässig Du arbeitetest selbstständig, strukturiert und sehr sorgfältig Du scheust Dich nicht Verantwortung zu tragen und Entscheidungen zu treffen Du bist belastbar und bereit während der Festivalsaison an den Wochenenden zu arbeiten Du sprichst fließend Deutsch und Englisch und kannst Dich schriftlich sehr gut ausdrücken Die Vorteile Arbeiten in einem hoch motivierten, großartigen Team Ein angenehmes und modernes Arbeitsumfeld Herausfordernde Tätigkeiten in einem dynamischen Umfeld Tiefe Einblicke in die Musik und Festivalbranche Kaffee, Tee und Bioobst zur freien Verfügung Betriebliche Altersvorsorge >>> Click on Apply Now to be taken to the application page. 

About BMAT BMAT started in 2005 when a group of engineers with a passion for music decided to spin-off from an audio research lab in Barcelona. The company started with an idea – to index all the music in the world – and a mission – to better the music eco-system – and a team of nerds eager to learn how to build a successful business. Today the company has grown to more than a hundred people - spread across Barcelona, Buenos Aires, Lima, São Paulo, London, Paris, Oslo, Tel-Aviv, Johannesburg, Singapore, Tokyo and Seoul - that team up to deliver daily 1 million identifications and 3 billion matches to our partners from all over the music industry. Our Culture  We love music. It makes our lives a zillion times better. And we want to give something back to her (yes, to us music is a lady). Make her life easier and her future brighter. We apply our scientific, data-infused brains to tell everyone what music has been played – so that creators get the recognition they deserve. We hear everything everywhere and tell everyone who wants to know. ‘What plays around will come back around’ we say. We believe by helping this happen we can make a positive change in the music ecosystem and enjoy talent for another million years. We are a team of pretty decent people who enjoy working with each other. We’re open minded and well-travelled, coming from all parts of the world. We like coffee, tea, chai, and mate all the same. We’ve got rappers, producers, cello players, DJs, and songwriters. The passion for music, the excitement for technology and Barcelona as a backdrop has proven to make a good combination. We say there is a BMAT touch. We believe it has to do with being passionate, obsessive, nice, generous, honest, self-motivated, entrepreneurial, intrepid, crazy, extraordinary, creative, agile, human, friendly, smart, witty, talented, naive, optimistic, surprising, sensual, and nerdy, but not very hipster (unfortunately). Job Summary You will be part of the Italian Regional Team, working to ensure high-quality services to our Clients.  You will be particularly involved in a major project with an Italian client.  We are looking for an enthusiastic, problem-solving person, who's rapidly able to understand technical processes and inconsistencies and find solutions together with the rest of the team.  Main tasks involve providing support to our products/services, learning to understand customer’s needs and helping guarantee the quality of the services provided. What You Will Be Doing   Maintaining high customer satisfaction by managing incoming calls and customer service inquiries. Filtering tickets and assigning them to the right team. Securing quality over the services and data offered to our customers (data report generation, quality assurance and deliveries accomplishment).  Applying solutions, whenever it’s possible, directly on music data with the employment of any of the available BMAT web applications/tools. Rapidly identifying operational incidences or technical bugs arising and reporting them to the team to look for solutions. All About You  Genuinely excited to help customers.  Availability to visit customers to their Italian offices. Good communication skills with ability to follow agreed priorities. Problem-solving mentality. Team player who can also work independently.  Languages Native Italian and fluent English. Spanish is a plus. You Can Enjoy   Full-time job based in Milano, home office. Flexibility on working hours Initial contract of 6 months with the possibility to convert it to permanent Flat hierarchy Wide range of online courses Becoming part of a diverse and multicultural team based in Barcelona obsessed with bettering the music industry Diverse perspectives bring about challenges and drive innovation, and innovation is kind of our thing. Our open-minded and flexible culture organically fosters this diversity. We've learnt that we thrive on learning from each other, so we don't just welcome but actively hire a range of open-minded people from all walks of life. Our team is made up of people with different backgrounds, perspectives, orientations, abilities, musical tastes, dress sense and time-zones - but we all have one common goal: Making the music world a better place. With equal opportunities for everyone, BMAT is a pretty nice place to work. >>> Click on Apply Now to be taken to the application page. 

Based: Berlin or New York What's next in music happens on SoundCloud first. As the world’s largest open audio platform, SoundCloud is powered by a connected community of creators, listeners, and curators who share, discover and influence what’s new, now and next in music and audio. We are looking for a Senior Manager to help drive our retention and subscription initiatives. This critical role sits on our CRM team and is responsible for creating engaging communications and converting new, active, and churned subscribers. You will strategize, develop and execute campaigns strategies for assigned programs, while working with key partners across the organization to develop and implement owned media communications(email, push and in-app). This is an exciting opportunity to use strategic thinking and technical aptitude to drive customer engagement and create positive user experiences. Roles/Responsibilities You will work with internal partners to co-develop comprehensive contact management strategies across email, push, and App Collaborate with the Growth, Data, Product, Business and Engineering teams on integrations and optimizations of existing tools Monitor, QA and troubleshoot issues to ensure optimal delivery and tracking of marketing programs Optimize campaign execution to measure campaign effectiveness on new and existing marketing programs Keep stakeholders updated on campaigns, and maintain a feedback loop to avoid communication issues Create and design tests to optimize campaign performance Amplify and expand our central strategy to regions across the globe Create and implement test and learn plan that can scale over time-based on evidence of success Desired Skills & Qualifications 7+ years of hands-on experience in CRM communications You have a strong execution background and familiarity with ESP, CRM, or CEP platforms (Braze, Airship, Oracle, Salesforce etc.) Past hands-on experience scaling lifecycle and subscriptions based programs Experience operating in an integrated campaign environment and working with multiple internal teams to bring campaigns to marke Experience using analytics and measurement to inform data-driven decisions for organization Solid CRM campaign experience balanced with technical aptitud Ability to prioritize and manage multiple projects at various levels of importance Diversity at SoundCloud: SoundCloud is for everyone. Diversity and open expression are fundamental to our organization; they help us build a social platform and global community where anyone can create, discover, and share sounds. We acknowledge the challenges in our industry, and strive to develop an inclusive culture where everyone can contribute. >>> Click on Apply Now to be taken to the application page. 

We are music and tech fans hailing from all over the globe, working to make Deezer the most personal music streaming service. From data scientists to tech experts, artists & labels specialists to marketers, and even in-house music editors, our team is spreading the love for music to over 180 countries. Supporting local and international artists and bringing them closer to their fans is our mission - we believe music is about diversity, multiculturalism and togetherness. Ready to join the team? We're all ears.  Job Description The social global team in London is looking for a new member to join its ranks; we’re a team of storytellers and producers in love with music, culture and technology. Our mission is to tell the stories behind tracks, artists and creators who use music and podcasts to tell their vision of the world. We’re keen to find someone who is passionate about discovering these stories and bring them in front of our audience. We have a unique perspective on content and we want to bring that to life through the stories and conversations we have with our community.   What you will do? Collaborate with the social team to develop our editorial strategy and tone of voice for audiences across our social media channels and community platform. Ideate and create content with a strong point of view and energy. You’re an individual with ideas, stories and a strong sense of what’s happening now in culture we can elevate in our online community.   Be bold, be courageous, be ‘on’ with what is happening in the world and experiment with formats, stories and topics. We love someone with a ‘hacker’ mentality.  Take our brand-new Community advocacy program to the next level by growing our user communities. Manage the engagement in our Community on a daily basis; we’re looking for someone who can know their memes and emojis.  Create and execute on a Community activation plan (short and long-term)  Drive and evolve a unique and engaging Community strategy that makes Deezer stand out in the online world. Grow the Deezer Community by keeping our users engaged and entertained and encourage them to join the conversation, all in line with what our Company stands for.  Identify and manage Community super-users.  Work closely with our in-house Social Media and Customer Service team to ensure alignment between platforms. Track, analyse and report on the performance of our online community, identify and drive improvement opportunities. Create and execute online and offline events and experiences to drive our community of super fans.. Qualifications What we are looking for: A deep understanding of social platforms, their users’ behaviours and expectations, how those can be leveraged and turned into attention-grabbing social stories/content. A storyteller. A creator. With great knowledge of how social and communities work, how to make great content to get their attention and start conversations.  A proven record of great social content writing and community manager; 3-5 years of experience in a similar role (background on content creation in the social space; experience in journalism is a plus but not a must). You need to know the difference between ‘were’ and ‘we’re’ ;)  Great storytelling skills on any social platforms or medium. A really nice person who is not afraid to speak up for what is right in the world. We are a team and a company respectful of the diverse cultures and communities our employees and consumers belong to.  Adaptable to a fast-paced environment open to collaborating with teams across the world (you’ll be based in London with a part of the social team, the rest of the team is in Paris, Miami and Berlin - we’re all over but we do chat a lot together).  Deep understanding of different cultures and the internet, with a 6th sense for what could be the next talked about things and how to make those relevant for the Deezer community.  An individual with an understanding of social marketing and analytics, someone who applies an insight-led approach to content testing and optimisation.  Native English speaker would be a plus. Additional Information Life @ Deezer HQ > Start-up environment with an at home vibe and outdoor space > Kitchen stocked with free drinks and snacks daily > Friday drinks & seasonal parties > Gym access, plus yoga, pilates and boxing classes > English and French language courses > Hackathons & meetups We are an equal opportunity employer >>> Click on  Apply Now  to be taken to the application page.