6 Customer Service jobs

About Mainstage   Mainstage Festivals is the market leader in overseas festivals. From Snowboxx, our 5000 person festival in the French Alps to Kala, a much acclaimed new dance music festival on the Albanian Riviera, and Anjunadeep presents: Explorations, a festival with our partners Anjunadeep.   Mainstage Festivals operates both the travel and the festival, delivering every aspect of the holiday and festival for our guests. The company operation spans across festival marketing, travel operations, festival delivery and creative production.  About Anjunadeep   Anjunadeep is an independent record label based in London, founded in 2005 by Above & Beyond and James Grant. Having begun life as an outlet for the deeper and more progressive end of the trio’s DJ sets, the label has grown into one of the dance music world’s most respected imprints. Artists to have come through the Anjunadeep ranks include Dusky, Yotto, Cubicolor, Lane 8 and Croquet Club and the label has built a reputation as an A&R hotbed. As well as the iTunes chart topping compilation series mixed by James Grant and Jody Wisternoff, Anjunadeep has released acclaimed artist albums from the likes of Moon Boots, Way Out West, Dusky and Lane 8.  Over its nearly 15 years and 350+ releases, the sound of the label has evolved, but while the BPMs may have slowed, the mission statement of Anjunadeep has remained the same - to release timeless, soulful and melodic electronic music. About the role To deliver exceptional events, we need to provide customers with high quality customer service. We like to look after our customers and provide them answers to queries as early as possible, along with on demand requests such as live chats and phone calls. This all requires someone who can be the voice of the company, able to understand both the festivals themselves and the needs of the customer.  This role will specialise in Anjunadeep presents: Explorations, our newest event, which launched in 2019 and is set for a huge 2020. The fans are hugely important and are also huge advocates of the events: we are looking for an individual who knows or who can get to know the brand and represent it within our team. The fans will come from all corners of the earth to get to the event and so require a number of additional services from us, requiring dedicated attention.  Who we need We are looking for a bright, driven and hard working Customer Service Executive who is able to operate the customer service and run the area to its greatest potential.  You will be working underneath the Customer Service Manager, who will train you and assist on all of the more specialised aspects of customer service.  Responsibilities Customer Service Operation Provision of high quality customer service and key customer liaison - for most of the year you will be the primary individual on the phone and on emails and as such we are looking for high quality in these areas Lead conversion and sales focus Monitoring all channels and platforms Brand specialisation Getting to know the brand and representing it within the team Research of additional requirements for non-EU guests Creating links with embassies Visa assistance Key liaison between Anjunadeep’s social media team and Mainstage At Event Customer Service Key role of brand representation and specialised service at the info point  Who we are looking for   Excellent organisational skills  Passion and positive attitude  Exceptional communication skills  Fast learner and able to work at pace and under pressure  Patience and empathy  Numerical skills and familiarity with spreadsheets  Other information   £17k-20k p.a. dependent on experience

The Customer Care mission: To reinforce the iZotope brand by providing a best-in-class support experience, to educate our customers through our interactions and content creation, and to advocate for improvements within the company using customer data and insights. The role: Under the direction of the Customer Care Team Lead your responsibilities will include providing friendly engaging support to customers using our Music Production and Audio Post-Production line of products. What you will be doing: Troubleshooting and resolving complex technical issues using digital audio workstations such as Ableton, Logic, Pro Tools, Nuendo, and Cubase. Escalating customer-reported bugs and communicating as a liaison between our customers and the development team Coordinating with other teams to prepare for product launches, campaigns, and new business requirements Researching and writing new articles for our online knowledge bases Setting up and working the iZotope booth at trade shows (less than 5% travel) Requirements of this role: Extensive Practical experience with desktop troubleshooting in both the Mac and Windows operating systems.  Real-world experience with audio processing in recording, production, sound design, and post-production  Minimum 2 years of experience working in a technical support environment Excellent written and verbal communication skills Ability to handle difficult customer situations with empathy and professionalism Ability to manage multiple projects simultaneously within deadlines Flexibility with schedule and occasional overtime when needed To be successful as a Customer Care Team Member at iZotope: Members of the Customer Care team at iZotope come from a diverse array of backgrounds and areas of expertise that combine to create a unique and highly effective team. The following qualities are shared by all team members. Positive attitude Strong discipline and work ethic Team mentality Unfailing integrity Intensely curious about technology Passionate about helping others Relentless problem solvers Careful attention to detail   This position is full-time and located in our Cambridge, MA office. Candidates must be authorized to work in the United States. About iZotope iZotope makes audio products and technologies that are used around the world. We have a wide range of customers, from the millions of consumers who enjoy our audio enhancement to GRAMMY-winning producers using our pro products to the corporations who license our technology for use in their own products. We are a growing team of highly motivated people who are constantly looking to innovate and improve the way we create and listen to audio.

Technical Support Engineer (US) The role: As a Technical Support Engineer, the applicant will be responsible for helping to maintain the high level of customer service we provide. They will work as part of a global cross-functional team answering pre and post sales customer enquiries by phone, email and live chat, and working proactively to reduce the number of customer enquiries. Core responsibilities: Act as focal point for pre/post sales and technical enquiries via phone, email and live chat relating to the Focusrite and Novation product lines. Recreate end-user setups to replicate issues reported in the field and submit bug reports to the development team. Coordinate warranty and non-warranty repair bookings. Represent the Technical Support team and our customer base during the development phase of exciting new products. Abilities, skills and experience required: The ability and readiness to work well as part of a team Knowledge of audio interfaces, MIDI control, home/studio recording setups and music production Experience with Mac OS and Windows systems DAW knowledge (e.g. Pro-Tools, Ableton, Logic, Cubase) A polite, patient and helpful phone manner Experience dealing with customer About us We’ll be honest – Focusrite is a pretty great place to work. Incorporating both the Focusrite and Novation brands, we make music easy to make, from bedroom DJs to the greatest show on earth. Everyone who works here has an enormous passion for music: as it says on our website, sound is everything. We take that very seriously – though we have a lot of fun doing it. As the number one selling audio interface brand worldwide, Focusrite has an illustrious, prestigious, and, let’s face it, cool history. Alongside Novation, the hardware and software that we develop plays an instrumental (see what we did there) role in shaping the sound of modern music. From amateur to pro, our goal is to help musicians to make their music the very best it can be. Music has always been an exciting thing to be involved with, and that’s not about to change. We embrace its evolution, and that means being open to new ideas. Our whole business is structured to let everyone contribute and be heard at all levels, and we make sure it’s a fun place to work. Benefits include: company 401(k) plan, life insurance, healthcare, employee purchase scheme and share options, company making things easy days, lunch and learns – we’re all about innovation, fresh thinking and great, great products. We work hard, we’re professional and we select really, really talented people. We absolutely love our work. So if you think you can bring something new to the mix, we’ll be looking forward to hearing from you.

We are hiring a Client Manager with strong interpersonal skills to join our market-leading administrative team in New York. You are a confident team-player with strong interpersonal skills and ideally a background in music copyright, publishing and/or collection societies. You are confident in client-facing, account management role, and have a track-record of providing excellent customer service and building long-term relationships. The Client Manager will communicate with Kobalt publishing clients as well as senior colleagues across the business on a regular basis BACKGROUND Kobalt is a music and technology company built for artists, songwriters, publishers and labels as an alternative to the traditional music business model. Kobalt’s commitment to technology, transparency, and creators’ rights has driven tremendous growth year-over-year for the company and its clients. Today, Kobalt’s Music Publishing, Neighbouring Rights, and Recordings/AWAL divisions serve over 25,000 songwriters, 600 publishers, and 20,000 independent artists, including The Chainsmokers, Kelly Clarkson, Miles Davis, Dave Grohl, Lauv, Zayn Malik, Max Martin, Nick Cave & The Bad Seeds, Paul McCartney, Stevie Nicks, Pitbull, Elvis Presley, Skrillex, Sam Smith, and many more. Kobalt represents on average over 40% of the top 100 songs and albums in both the US and UK. We’re currently over 500 people based across 10 offices and we’re expecting to grow. That’s where you come in. If you feel like the fast-paced, rewarding environment of our rapidly growing company is for you - share your story! Apply today and tell us why you believe in a better music industry and would be the next best addition to our successful team! WHAT DOES A CLIENT MANAGER AT KOBALT DO? Act as the primary, administrative point of contact for questions from Kobalt clients and any internal queries relating to those clients Develop and maintain relationships between Kobalt and its publishing clients Process new client agreements and coordinate the ingestion of new compositions and catalogues with Kobalt’s Copyright Department Develop and maintain a thorough understanding of all areas of Kobalt’s internal system and processes, and all areas of Kobalt’s business in order to effectively respond to client queries (including royalties, royalty and product tracking, work registrations, duplicate claims, and legal disputes) Coordinate investigations into the above issues with the relevant members of Kobalt’s global staff Coordinate with Kobalt’s Copyright and IT Departments to manage the quarterly royalty distribution for client accounts WHAT SKILLS AND EXPERIENCE ARE WE LOOKING FOR?  Bachelor’s Degree in a relevant field Prior experience working in music publishing and/or with a performing rights society is required Experience in a client-facing, account management role Strong verbal, written and interpersonal communication skills Ability to work independently, multi-task, adapt to changing priorities, and manage high intensity situations while maintaining professionalism and poise Adaptable and comfortable working in a fast-paced & evolving environment Sensitivity to confidential information and material Strong proficiency in Microsoft Office Kobalt is an equal opportunity employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, gender, age, religion, disability, sexual orientation, or veteran status, or any other status or characteristic protected by law.