We're recruiting a full-time Customer Success Manager for our new e-commerce fulfilment warehouse in Bristol.
The ideal candidate will thrive in a fast-paced, customer orientated environment, as our E-Commerce business is growing rapidly, so we're looking for people that can grow with the business and help establish Rough Trade as the Number 1 place to buy records, online.
Role Responsibilities:
Managing the pick & pack process to ensure 99.99% accuracy and a high level of customer satisfaction.
Manage the output of orders to hit agreed fulfilment rates.
Manage the customer service function to ensure that we meet agreed customer satisfaction and feedback times.
Managing the shipping process to ensure the right carriers and services are used to maximise customer satisfaction and margin.
Maximise the use of online tools & services to make the workload easier to manage & evangelise the use of technology to colleagues....
Jul 24, 2020
Full time
We're recruiting a full-time Customer Success Manager for our new e-commerce fulfilment warehouse in Bristol.
The ideal candidate will thrive in a fast-paced, customer orientated environment, as our E-Commerce business is growing rapidly, so we're looking for people that can grow with the business and help establish Rough Trade as the Number 1 place to buy records, online.
Role Responsibilities:
Managing the pick & pack process to ensure 99.99% accuracy and a high level of customer satisfaction.
Manage the output of orders to hit agreed fulfilment rates.
Manage the customer service function to ensure that we meet agreed customer satisfaction and feedback times.
Managing the shipping process to ensure the right carriers and services are used to maximise customer satisfaction and margin.
Maximise the use of online tools & services to make the workload easier to manage & evangelise the use of technology to colleagues....
SUMMARY: Provide courteous and respectful customer service to our Korg USA Dealers, Service Centers, consumers and the Korg USA Sales Team. Representatives will use their product knowledge to assist customers via e-mail and occasional phone calls with questions regarding products. Product assistance includes troubleshooting issues that users may have and help them use their product to its full capabilities, providing links to other information portals such as videos, manuals, etc. The position requires excellent customer service skills and knowledge of musical instruments as well as the ability to learn and understand the products that Korg USA distributes.
ACCOUNTABILITY AND RESPONSIBILITY:
Field incoming calls to the Customer Service call center from Korg USA Dealers, Service Centers, Consumers and the KUSA Sales Team with questions regarding order tracking, pricing, availability, product information, etc.
Order processing for...
Aug 04, 2020
Full time
SUMMARY: Provide courteous and respectful customer service to our Korg USA Dealers, Service Centers, consumers and the Korg USA Sales Team. Representatives will use their product knowledge to assist customers via e-mail and occasional phone calls with questions regarding products. Product assistance includes troubleshooting issues that users may have and help them use their product to its full capabilities, providing links to other information portals such as videos, manuals, etc. The position requires excellent customer service skills and knowledge of musical instruments as well as the ability to learn and understand the products that Korg USA distributes.
ACCOUNTABILITY AND RESPONSIBILITY:
Field incoming calls to the Customer Service call center from Korg USA Dealers, Service Centers, Consumers and the KUSA Sales Team with questions regarding order tracking, pricing, availability, product information, etc.
Order processing for...
Interested in music and believe in creating a level playing field for artists? Read further! BCGDV is launching a new venture which advances commercial opportunities for independent musicians, by simplifying distribution, file storage, and royalty access. Partnering with one of Berlin’s most reputable distribution companies for indie-labels, our product-focused venture team is democratizing digital distribution for musicians .
The venture rethinks how artists release their music, which is currently fragmented and intransparent for creatives. The platform smoothens these processes, leveraging cloud computing, advanced analytics & collaborative tooling , all with a razor-sharp focus on the end-user - the musicians. Backed by an established player within the industry, BCGDV is building a team of fellow music-lovers to take over from MVP-stage and strengthen the proposition further. We are currently looking for a Customer Support...
Jul 31, 2020
Full time
Interested in music and believe in creating a level playing field for artists? Read further! BCGDV is launching a new venture which advances commercial opportunities for independent musicians, by simplifying distribution, file storage, and royalty access. Partnering with one of Berlin’s most reputable distribution companies for indie-labels, our product-focused venture team is democratizing digital distribution for musicians .
The venture rethinks how artists release their music, which is currently fragmented and intransparent for creatives. The platform smoothens these processes, leveraging cloud computing, advanced analytics & collaborative tooling , all with a razor-sharp focus on the end-user - the musicians. Backed by an established player within the industry, BCGDV is building a team of fellow music-lovers to take over from MVP-stage and strengthen the proposition further. We are currently looking for a Customer Support...
FUGA, a leading digital music distribution platform headquartered in Amsterdam, is currently looking for a Client Services Support Manager to support our growing client base. You will join the established Amsterdam Support team at FUGA HQ and will be the first point of contact for record labels and online music services that use our software to distribute music.
What you do
In addition to being a front-facing liaison with partners and clients, your responsibilities will include investigating, solving, and escalating issues within our client services team. Main components of the day to day are:
Be a point of contact for our clients and digital service providers
Provide email and phone support
Escalate issues where appropriate and communicate effectively with the client services team
Investigate, troubleshoot, and (where possible) solve technical and content related issues
Create support documentation, training guides and...
Jul 22, 2020
Full time
FUGA, a leading digital music distribution platform headquartered in Amsterdam, is currently looking for a Client Services Support Manager to support our growing client base. You will join the established Amsterdam Support team at FUGA HQ and will be the first point of contact for record labels and online music services that use our software to distribute music.
What you do
In addition to being a front-facing liaison with partners and clients, your responsibilities will include investigating, solving, and escalating issues within our client services team. Main components of the day to day are:
Be a point of contact for our clients and digital service providers
Provide email and phone support
Escalate issues where appropriate and communicate effectively with the client services team
Investigate, troubleshoot, and (where possible) solve technical and content related issues
Create support documentation, training guides and...
Who are we?
iMusician was founded with a rebellious spirit and a lofty goal: Tear down the walls erected by the music industry that keep independent artists and labels locked out.
We believe that music shouldn’t just be a hobby; musicians deserve to be paid. We truly believe that everyone should have equal access to the marketplace — and we’ve already fought for this to happen. That’s why we strive to make it easy for you to sell, manage, protect, and monetize your music. When you become more financially sustainable, you make more music. It’s as simple as that.
What do we do?
We distribute music from independent artists and labels to hundreds of music platforms like iTunes, Spotify, Amazon, Deezer or Beatport, we then collect royalties and neighboring rights from collecting societies.
Our Berlin office is the hub for our Global Marketing and Customer Support teams, working with our international team in Zurich, we are growing...
Jul 19, 2020
Full time
Who are we?
iMusician was founded with a rebellious spirit and a lofty goal: Tear down the walls erected by the music industry that keep independent artists and labels locked out.
We believe that music shouldn’t just be a hobby; musicians deserve to be paid. We truly believe that everyone should have equal access to the marketplace — and we’ve already fought for this to happen. That’s why we strive to make it easy for you to sell, manage, protect, and monetize your music. When you become more financially sustainable, you make more music. It’s as simple as that.
What do we do?
We distribute music from independent artists and labels to hundreds of music platforms like iTunes, Spotify, Amazon, Deezer or Beatport, we then collect royalties and neighboring rights from collecting societies.
Our Berlin office is the hub for our Global Marketing and Customer Support teams, working with our international team in Zurich, we are growing...
