12 Customer Service jobs

FUGA, a leading digital music distribution platform headquartered in Amsterdam, is currently looking for a part time Account Manager to support our growing client base in the Japan (based in Tokyo). You will be the first point of contact for record labels and online music services that use our software to distribute music.  What you do  In addition to being a front-facing liaison with partners and clients, your responsibilities will include investigating, solving, and escalating issues within our client services team. Main components of job are:  Be a point of contact for our clients and digital service providers in Japan.  Train those new Japanese clients in using the FUGA system.  Guide them in migrating their back catalogue to the FUGA system.  Investigate, troubleshoot, and (where possible) solve technical and content related issues.  Provide email and phone support.  Escalate issues appropriately and communicate effectively with internal teams.  Create support documentation, training guides and procedures in Japanese and English. Test software improvements and bug fixes. Requirements Who you are  You are tech savvy, communicative and have experience dealing directly with customers. Some of the core qualities and capabilities we feel are required for this role are:  Two or more years of experience in a client facing support role. Independent worker / thinker / planner.  Excellent Japanese and English skills – written and spoken.  Tech savvy.  Motivated to develop ones skill base. Analytical and investigative.  Excellent communication and analytical skills.  Organized and comfortable tracking and prioritizing multiple issues.  Able to work under (time) pressure. Comfortable working in an AGILE environment.  Even better   We would be thrilled to have someone that is passionate about music and has a firm understanding of digital supply chain operations. So please make sure to mention if any of this describes you:  Have music industry experience in digital operations  Know how FUGA or a similar music delivery platform works.  Understand music metadata issues.  Knowledge of the digital music consumer landscape.  Are passionate about music. Who we are Small, enthusiastic team and a growing company with strong ambitions. International business environment, colleagues and clients around the world with diverse backgrounds in music and tech. Egalitarian, transparent environment with career growth opportunities. Part of a dynamic industry: music & technology. About FUGA  Founded in 2006, FUGA build software and provide services for the digital music industry. We have an extensive and growing international network of clients and partners in more than 50 countries. Our HQ is based in Amsterdam, the Netherlands, with offices in New York, London and Milan and representatives in Paris, Los Angeles, Korea and Brazil. We operate at the heart of the music industry with clients such as Armada Music , Spinnin’s Records, Tommy Boy, Ultra Records, Curb Records, Epitaph, Domino Recording Company and many more. FUGA connects these record labels, artists and distributors with online stores such as Spotify, iTunes, and Apple Music. FUGA's products & services provide a complete ecosystem for the digital product cycle. Clients manage, distribute and promote their music and collect on their revenue. By doing so FUGA enables its clients to optimize their business processes and successfully execute their strategy.

Do you love music and technology? Do you work best in teams and love helping people? Join our startup’s journey into retail and sharing the world’s smartest headphones! Overview We’re nura - a young company that has created the world’s first headphones that automatically tune to your hearing. We’re based in Melbourne, Australia with a forward thinking and global focus. In 2018, we won the coveted Best of Innovation Award at CES and the 2018 Red Dot Design Award. You can read about us in Wired, Forbes, DJ Mag, Fact Magazine and many more. The Role We want to make sure that people love interacting with nura as much as they love the nuraphone! We are looking for passionate and talented people to help us understand and manage our customers’ experiences. We are currently recruiting for full-time, part-time, casual, seasonal roles rostered between 9am - 10pm. The role will be based in West and North London. We are creating an interactive pop up experience at location across London to bring the sound of the nuraphone directly to customers. We believe in addressing the customer's needs holistically. Candidates should enjoy helping people use technology and be able to think through both a sales and support lens. Most importantly Retail Experience Experts must demonstrate raw talent, diversity and a love of music – these are our DNA at nura! Prior experience in retail and customer service is beneficial, with preference to those with a good understanding of music and technology. Responsibilities ●  Communicating with nura customers and members of the public directly - being friendly, helpful and demonstrating a problem solving mentality ●  Experience in achieving sales targets in a fast-paced environment by demonstrating exceptional customer service, product knowledge and selling skills ●  Communicating with nura customers in person - being friendly, helpful and demonstrating the product through a sales lens ●  Resolving customer queries using nura’s systems communication and knowledge management systems ●  Understanding and applying nura’s policies, processes, procedures and knowledge base information ●  Providing recommendations for customer relations improvement, based on customer interactions Requirements ●  Well spoken communicator with high attention to detail ●  Background in technology and / or able to pick up technical concepts quickly ●  Ability to take complex concepts and simplify them to a target audience ●  Friendly and excellent at empathising with others ●  Good at working in a team to solve problems ●  Effective time management, preferably in a customer-facing environment ●  Sharp lateral thinking skills and tackles things with a can-do attitude ●  Fast at using Google Enterprise suite and good at picking up new software qui ●  Flexibility around hours and locations is essential A definite plus... ●  Experience in a retail, customer service or help desk role ●  Obsessed with music / seeking to enter the music technology field / music technology user ●  A relationship with music ●  Genuine interest in sound To apply Please send a brief email with your CV attached to sofiailyas@nuraphone.com with the reference “London - Retail Experience Expert” in the subject field. Make sure to also include a section on; your notice period, availability, prefered hours and what amazing in person customer experience means to you! We look forward to hearing from you. Please note that if you do not hear back from us within one month of applying that we have kept your CV on file and will consider you for other roles. While we appreciate your love and enthusiasm for sound - only successful candidates will be contacted​. Job applications close on April 30th

Reverb.com is looking for a genuine music-gear obsessive to help moderate our rapidly expanding community of musicians. We live for our customers and their success stories, which is why we empower our Customer Engagement Specialists to flex their creative muscles to come up with innovative solutions tailored to our users specific cases. Our customer engagement team supports all users as they buy and sell on the site, arbitrating disputes between different users, and working to prevent fraudulent and suspicious activity.  While we do provide Reverb specific training, customer service experience is a must as this position will largely involve communicating with our customers via email, chat, and phone. Please make sure to share with us what customer service means to you in your application!  Responsibilities: Assisting customers with day-to-day needs through email, chat, and phone. Brokering resolution in the event of disputes between buyers and sellers. Leveraging content, self-help articles, Reverb features, and your knowledge of our policies and procedures to recruit new buyers and sellers to the site. Keeping a constant, vigilant eye on all site activity. A myriad of other tasks that come with a startup environment and a rapidly growing business. Requirements: Previous experience in a solution-oriented customer service role. Experience providing support via a live chat service like Zendesk Chat Excellent written and verbal communication skills. Knowledge of music gear brands, models, and history. The ability to learn new programs, type quickly and generally multitask on a computer. Ability to work full-time hours as well as evenings and weekends. Nice to Haves: Experience with credit card fraud detection and prevention. Bilingual in English/Spanish is a plus! What you’ll get: Competitive salary and stock options in a high growth company. No-bureaucracy environment where ownership and initiative is valued. Health insurance and a healthy work environment. 401k with 4% match. Flexible vacation and sick days. A MacBook, monitor, keyboard, mouse of your choice. Even a stand up desk if you want! Discounts on music gear.

Reverb.com is looking for a genuine music-gear obsessive to help moderate our rapidly expanding community of musicians globally. We live for our customers and their success stories, which is why we empower our Customer Engagement Specialists to flex their creative muscles to come up with innovative solutions tailored to our users specific cases. Our customer engagement team supports all users as they buy and sell on the site, arbitrating disputes between different users, and working to prevent fraudulent and suspicious activity.  While we do provide Reverb specific training, customer service experience is a must as this position will largely involve communicating with our customers via email, chat, and phone. Please make sure to share with us what customer service means to you in your application!  Responsibilities: Assisting customers with day-to-day needs through email, chat, and phone. Added flexibility and availability to respond to live inquiries from Spanish speaking customers over chat. Handling queue of Spanish specific customer voicemails and emails. Brokering resolution in the event of disputes between buyers and sellers. Leveraging content, self-help articles, Reverb features, and your knowledge of our policies and procedures to recruit new buyers and sellers to the site. Keeping a constant, vigilant eye on all site activity. A myriad of other tasks that come with a startup environment and a rapidly growing business. Requirements: Previous experience in a solution-oriented customer service role. Bilingual in English/Spanish. Experience providing support via a live chat service like Zendesk Chat. Excellent written and verbal communication skills. Knowledge of music gear brands, models, and history. The ability to learn new programs, type quickly and generally multitask on a computer. Ability to work full-time hours as well as evenings and weekends. Nice to Haves: Experience with credit card fraud detection and prevention. What you’ll get: Competitive salary and stock options in a high growth company. No-bureaucracy environment where ownership and initiative is valued. Health insurance and a healthy work environment. 401k with 4% match. Flexible vacation and sick days. A MacBook, monitor, keyboard, mouse of your choice. Even a stand up desk if you want! Discounts on music gear. This position is based in our Chicago, IL HQ.

iMusician has an exciting job opportunity for a customer support and marketing professional. You will be part of our team of Country Managers and will be responsible for all customer support and marketing activities in Korea. Based in our Berlin office, we are looking for a Korean-speaking Country Manager (60 – 100%, Monday – Friday). The position includes, amongst other things: Daily support of our customers Online marketing (Social Paid Advertising, SEA, SEO, content marketing, etc) Business development and partnerships Translations Experience Fluent in Korean with excellent written and verbal skills Fluent in English with excellent written and verbal skills Any additional language is a plus Patient problem solver with a desire to understand and help customers, even the toughest ones! Organised, easy going, team-player and eager to learn A flair for marketing and promotion Experience in Customer Support and/or Marketing and/or sales is a plus Web skills including HTML and/or WordPress is a plus Knowledge and network in music business is a plus If you have got a strong acumen for customer support and marketing and are looking to build your career in an exciting music and technology company, we’d love to hear from you!

iMusician has an exciting job opportunity for a customer support and marketing professional. You will be part of our team of Country Managers and will be responsible for all customer support and marketing activities in Japan. Based in our Berlin office, we are looking for a Japanese-speaking Country Manager (60 – 100%, Monday – Friday). The position includes, amongst other things: Daily support of our customers Online marketing (Social Paid Advertising, SEA, SEO, content marketing, etc) Business development and partnerships Translations Experience Fluent in Japanese with excellent written and verbal skills Fluent in English with excellent written and verbal skills Any additional language is a plus Patient problem solver with a desire to understand and help customers, even the toughest ones! Organised, easy going, team-player and eager to learn A flair for marketing and promotion Experience in Customer Support and/or Marketing and/or sales is a plus Web skills including HTML and/or WordPress is a plus Knowledge and network in music business is a plus If you have got a strong acumen for customer support and marketing and are looking to build your career in an exciting music and technology company, we’d love to hear from you!

Your mission iMusician has an exciting job opportunity for a customer support and marketing professional. You will be part of our team of Country Managers and will be responsible for all marketing and customer support activities in Netherlands, BeNeLux, Northern Europe and English-speaking countries. Based in our Berlin office, we are looking for a Dutch-speaking Country Manager (80 – 100%, Monday – Friday). The position includes, amongst other things: Online marketing (Social Paid Advertising, SEA, SEO, content marketing, etc) in BeNeLux, Northern Europe and English-speaking countries; Daily support of our customers; Business development and partnerships; Translations. Requirements Fluent in Dutch with excellent written and verbal skills; Fluent in English with excellent written and verbal skills, any additional language is a plus; 2-5 years Experience in Digital Marketing or in a Country Manager or similar position; Patient problem solver with a desire to understand and help customers, even the toughest ones!; Organised, easy going, team-player and eager to learn; Customer Support experience is a plus; Web skills including HTML and/or WordPress is a plus; Knowledge and network in music business is a plus. If you have got a strong acumen for marketing and customer support and are looking to build your career in an exciting music and technology company, we’d love to hear from you!

For our Berlin office, we are looking for an Italian-speaking Customer Support. You will work with our small international team (15 people) in Kreuzberg and your main responsibility will be “customer support” in Italian. This is a part-time freelancer position (12h – 24h per week). The responsibilities include, amongst other things: Act as the first point of contact for new and existing customers; Answer inquiries by using our CRM tool; Create and update our email templates; Resolve product & service problems by clarifying the customer complaints and by communicating with our internal team; Requirements Native Italian speaking skills with excellent written skills; Fluent in English; Fluent in any additional language is a strong plus; Patient problem solver with a desire to understand and help customers, even the toughest ones!; Organised, easy going, team-player and eager to learn; Experience in sales and/or marketing is a plus; Knowledge and network in the music business is a plus; As the company is growing quickly, there will be opportunities to evolve with and within the company so if you are smart, have got a strong acumen for customer support and are looking to build your career in an exciting music and technology company, we’d love to talk to you!

SoundCloud is the world's leading audio platform, allowing everyone to share and discover unique content anywhere, anytime, on the web and on mobile. Our Global IT Team is responsible for the productivity and success of all our organizational functions and teams. We empower others to be productive, collaborate and do the best work they can, while keeping a close eye on compliance and the safety of our organization. We are looking for an IT Working Student based in our Berlin office, that offers hands-on and remote support to all employees. You will handle incoming tech support issues, analyze the tasks at hand, and resolve them in collaboration with your team. To you, a perfect solution is not complete until all questions are answered, and every party involved is happy with the end result. The ideal candidate studies in a computer science related field, enjoys working with people and has a high technical interest. Learning is your daily routine and you are not scared of new challenges. You should have worked with Mac OSX and Windows before, debugging the issues at hand around you is just normal for you - you are a self-starter who enjoys taking over responsibility. Bonus points if you have experience in programming or have worked in a technical service desk before. Candidates must be currently enrolled at a German university and be eligible to work in the EU. Diversity at SoundCloud: SoundCloud is for everyone. Diversity and open expression are fundamental to our organization; they help us build a social platform and global community where anyone can create, discover, and share sounds. We acknowledge the challenges in our industry, and strive to develop an inclusive culture where everyone can contribute.

“It’s incredibly rewarding to work on the leading edge of music technology with a dynamic, talented and interesting team. At the end of the day we can say that we helped people and made a positive difference in their lives. “   - Dan Weingartner, Head of Creator Support ROLI is looking for a Creator Support Agent (Contract) to provide exceptional technical support for our growing base of customers.   This role is available as either a full-time or part-time 3 month contract position with potential for extension. As a Creator Support Agent, you will play a key role in building upon our existing customer relationships, whilst also fostering new ones by providing helpful and engaging responses to more general enquiries. Our global Support Team is a tight-knit group that work together in providing advice and solutions to help our creators get the most out of their ROLI products. Based in London with a satellite office in New York, each member of our team brings a unique talent that contributes to the overall strength of our work. This is a unique opportunity for an enthusiastic, determined and attentive individual who is eager to grow in a dynamic start-up environment. What you’ll do: Provide a high standard of warm and friendly technical and sales support to our customer base Engage and offer troubleshooting and assistance to existing and potential ROLI and FXpansion customers via email, live chat, user forums and phone Answer varied support requests as evenly and quickly as possible Answer general enquiries about ROLI and FXpansion products Foster ROLI evangelists by providing a customer support experience that strives to both address problems and build relationships What you’ll need: A strong understanding of MIDI Proficiency with Mac OS and Windows A basic understanding of some popular digital audio workstations and plug-ins (eg. Ableton Live, Logic Pro X, Cubase) A pleasant manner with the ability to communicate effectively and efficiently Experience working with customers The ability to communicate technical information in a way that is easy for non-technical people to understand Excellent communication skills, both written and oral Superb attention to detail and strong organisational skills Experience working within a small team An unflappable disposition, with the ability to remain patient and calm in all situations Flexibility to work some Saturdays and some holidays (you do get the following Monday or bonus day off for working holidays!) A passion for music and technology Bonus Points: Basic understanding of ROLI products and MPE Fluency in additional languages Familiarity with Google Mail, Docs, Sheets and Google Drive Availability for an immediate start Every member of the ROLI team benefits from: The opportunity to work with the leading minds within technology, hardware, and music creation to directly impact the way we create and interact with music A great working environment, featuring daily complimentary homemade vegetarian lunches as well as fresh baked bread, limitless home­made GOLDnola A dedicated company-wide Hack Day every four weeks to expand your skill­s Frequent friends and family events Our permanent team members also get to enjoy: A competitive health care cash plan A company pension scheme 23 days holiday with 2 additional social impact days and the standard 8 statutory holiday days 20 hours per year dedicated to volunteering within the local community ‘Lending Library’ of all ROLI products Team member discounts on ROLI products Wellness programme including fortnightly massages, weekly guided meditation and yoga Apple laptop and relevant software licenses for your role and beyond Generous Parental Leave policy A generous bike-to-work scheme plus in-house bike storage To learn more about us and our culture, check out: Learn more about the technology behind ROLI products on our Support website Life at ROLI See the Seaboard in action BLOCKS the modular music studio Introducing the Seaboard BLOCK Profile on ROLI Culture in The Guardian Balderton Podcast - ROLI's company culture & building a unique team Pharrell joins the team! @ROLICareers @vegetarianatwork

We are hiring a Client Manager with strong interpersonal skills to join our market-leading administrative team in Los Angeles.  This position will heavily support our Latin American client roster.  You are a confident team-player with strong interpersonal skills and ideally a background in music copyright, publishing and/or collection societies. You are confident in client-facing, account management role, and have a track-record of providing excellent customer service and building long-term relationships. The Client Manager will communicate with Kobalt publishing clients as well as senior colleagues across the business on a regular basis. BACKGROUND: Kobalt is a music and technology company built for artists, songwriters, publishers and labels as an alternative to the traditional music business model. Kobalt’s commitment to technology, transparency, and creators’ rights has driven tremendous growth year-over-year for the company and its clients. Today, Kobalt’s Music Publishing, Neighbouring Rights, and Recordings/AWAL divisions serve over 25,000 songwriters, 600 publishers, and 20,000 independent artists, including The Chainsmokers, Kelly Clarkson, Miles Davis, Dave Grohl, Lauv, Zayn Malik, Max Martin, Nick Cave & The Bad Seeds, Paul McCartney, Stevie Nicks, Pitbull, Elvis Presley, Skrillex, Sam Smith, and many more. Kobalt represents on average over 40% of the top 100 songs and albums in both the US and UK. We’re currently over 500 people based across 10 offices and we’re expecting to grow. That’s where you come in. If you feel like the fast-paced, rewarding environment of our rapidly growing company is for you - share your story! Apply today and tell us why you believe in a better music industry and would be the next best addition to our successful team!   WHAT DOES A CLIENT MANAGER AT KOBALT DO? Act as the primary, administrative point of contact for questions from Kobalt clients and any internal queries relating to those clients Develop and maintain relationships between Kobalt and its publishing clients Process new client agreements and coordinate the ingestion of new compositions and catalogues with Kobalt’s Copyright Department Develop and maintain a thorough understanding of all areas of Kobalt’s internal system and processes, and all areas of Kobalt’s business in order to effectively respond to client queries (including royalties, royalty and product tracking, work registrations, duplicate claims, and legal disputes) Coordinate investigations into the above issues with the relevant members of Kobalt’s global staff Coordinate with Kobalt’s Copyright and IT Departments to manage the quarterly royalty distribution for client accounts WHAT SKILLS AND EXPERIENCE ARE WE LOOKING FOR? Bachelor’s Degree in a relevant field Prior experience working in music publishing and/or with a performing rights society is required Experience in a client-facing, account management role Strong verbal, written and interpersonal communication skills Ability to work independently, multi-task, adapt to changing priorities, and manage high intensity situations while maintaining professionalism and poise Adaptable and comfortable working in a fast-paced & evolving environment Sensitivity to confidential information and material Strong proficiency in Microsoft Office

For our Berlin office, we are looking for a French-speaking Customer Support. You will work with our small international team (15 people) in Kreuzberg and your main responsibility will be “customer support” in French. This is a part-time employee position (12h – 24h per week) but we are open to freelancers too! The responsibilities include, amongst other things: Act as the first point of contact for new and existing customers; Answer inquiries by using our CRM tool; Create and update our email templates; Resolve product & service problems by clarifying the customer complaints and by communicating with our internal team; Requirements Native French speaking skills with excellent written skills; Fluent in English; Fluent in any additional language is a strong plus; Patient problem solver with a desire to understand and help customers, even the toughest ones!; Organised, easy going, team-player and eager to learn; Experience in sales and/or marketing is a plus; Knowledge and network in the music business is a plus; As the company is growing quickly, there will be opportunities to evolve with and within the company so if you are smart, have got a strong acumen for customer support and are looking to build your career in an exciting music and technology company, we’d love to talk to you!