17 Customer Service jobs

This is an event based role working at The O2 in the evenings and weekends. As a Guest Relations Assistant you will provide a safe, friendly environment for all our guests at our events whilst delivering a high level of customer service. You will welcome them with a smile, be their first point of contact with any access related problems or complaints and will deal with these with empathy and understanding.  It’s about treating everyday as a show day and working together with the Guest Relations Team to ensure our customers have an unforgettable experience at The O2. We are looking for proactive, positive and approachable people. You must have a genuine desire and ability to work with the public in a front line, customer focused setting; and thrive in a very busy environment, maintaining patience and empathy whilst working under pressure. You'll be an excellent communicator, confident in engaging and working with all kinds of people, both customers and colleagues. We’re looking for problem solvers who are able to deliver the same high level of customer service throughout the event to every single guest time and time again! If that sounds like you – apply now. If you have an SIA badge, please state this in your application. This is an Event Hours based contract and will include working both weekday evenings and weekend shifts. We need our staff to be flexible enough to commit to a certain number of shifts in advance every month. To be considered for this role you will need to be able to attend one of our assessment centres. We are holding these on 8 January 2020. You need to be able to start work with us on 23 January 2020. To find out more about our assessment centres visit our careers site https://careers.aegeurope.com/faqs So why apply? This is an excellent opportunity to develop your career within the events industry and to be part of one of the world's largest entertainment and sports organisations. AEG is an exciting and inclusive place to work. We value our people and inspire them to be the best they can be! Our employees benefit from a workplace pension, EAP and discounts at bars and restaurants at The O2. We are committed to equality of opportunity for all and our approach to recruitment and selection is fair, open and based purely on merit. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Music for everyone, no credit card needed. It’s a promise our platform was built on. And here in the Free team, we’re still building on it. We work on a massive scale, bringing people from all kinds of disciplines and all parts of the business together to deliver an amazing freemium experience to more than 129  million users worldwide. Want to help shape the future of free? Here’s how. We are looking for a Product Support Specialist to help provide world-class support to our internal sales team. Our ads support team currently supports a multi-hundred million dollar advertising business, and your team will ensure that it is stable and healthy. The right person for this role is enthusiastic at addressing our customers’ needs and ready to take on new challenges.  Your work will help Spotify deliver an excellent Free listener experience and promotional products for our advertisers. What You’ll Do Provide incident escalation support across support tool, slack, email, etc. to internal ad operations and technical account management teams. Conduct analysis, gathers information (i.e. click steps, logs, screenshots), troubleshoots and resolves or routes to appropriate engineering team for more complex problems. Ensures that any or all relevant incident information, and detail of incident, is recorded accurately and timely in the support tool Collaborate with engineering and product marketing teams as needed to resolve client issues, establishes priorities and communicate effectively with clients.  Actively contribute to a knowledge base that improves the effectiveness of the team, and information available to our clients. Communicate with product teams on customer feedback and help develop longer-term improvement options. You are welcome at Spotify for who you are, no matter where you come from, what you look like, or what’s playing in your headphones. Our platform is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be brilliant. So bring us your personal experience, your perspectives, and your background. It’s in our differences that we will find the power to keep revolutionizing the way the world listens. Spotify transformed music listening forever when we launched in 2008. Our mission is to unlock the potential of human creativity by giving a million creative artists the opportunity to live off their art and billions of fans the opportunity to enjoy and be inspired by these creators. Everything we do is driven by our love for music and podcasting. Today, we are the world’s most popular audio streaming subscription service with a community of more than 230 million users. >>> Click on Apply Now to be taken to the application page. 

The Box Office Attendant is responsible for assisting patrons with ticket distribution and providing general information pertaining to the venue or event. In addition to these general duties, the incumbent will provide direct support to the Box Office Manager and cover various tasks as needed.  Essential Functions: Assist customers with using ticketing software and ticket purchase through various methods; including cash, credit, and vouchers. Assist with will call and guest list management. Check identification, distribute tickets to the proper parties. Resolve issues as they arise and escalate concerns to management when necessary. Answer telephone inquiries related to show and ticket information. Provide guidance related to additional venue or event information, accessibility, ADA requests, etc. Accurately reconcile sales and will call receipts. Provide sales and ticketing information to the accounting and operations teams. Assist with show settlement as necessary. Required Qualifications: A minimum education level of: High School Diploma or its equivalency A minimum of 1-2 years of related work experience Must be available to work varied shifts which may include weekdays, weekends, evenings, and holidays Must have experience cash handling and other payment methods such as credit cards Must be proficient in Microsoft Office, specifically Excel and Word Excellent communication and customer service skills with a proven ability to work in a fast-paced environment Previous experience working in events and knowledge of the music industry preferred Previous experience working on a venue ticketing platform preferred AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description. >>> Click on Apply Now to be taken to the application page.

Reverb is a leading online marketplace for buying and selling new, used, and vintage musical instruments. Since launching in 2013, Reverb has grown into a vibrant community of buyers and sellers all over the world. By focusing on inspiring content, price transparency, musician-focused e-commerce tools, and a music-savvy customer service team, Reverb has created an online destination where the global music community can connect over the perfect piece of music gear.  At its core, Reverb is a product-driven company. Customer experience, both for buyers and sellers, is our top priority. The Account Support Manager JP & EU position will act as a key account manager, overseeing Reverb’s relationships with our sellers. As we continue to grow our international business, we’re looking for team members with the ability to ideate and evaluate solutions and weigh the tradeoffs in an effort to quickly make informed decisions. If you’re comfortable with the ambiguity, excitement, and rewards that come with building a newer business, you’ll feel right at home.  Responsibilities: Reporting to the EMEA Territory Manager, this role supports retailers and other sellers based in Japan and Europe primarily through emails and phone calls  Assist new and existing customers in managing and expanding inventory on Reverb Resolve customer complaints and site issues Attend trade shows and fulfill appropriate marketing initiatives Ad hoc projects and tasks  that come with a small and rapidly growing business Requirements: Native Japanese speaker with fluency in English. Knowledge of music gear brands, distributors, dealers, and other key players. Prior experience in a Sales or Customer Service role. Excellent written and verbal communication skills with strong attention to detail Musical instrument retail experience a plus. Location/Hours: The position is based in our European HQ in Amsterdam and requires occasional travel to some European countries Due to the international nature of the role, there may be select instances when you will need to be available outside of normal working hours >>> Click on Apply Now to be taken to the application page. 

BASE NEW MENT is a Party Management Agency. We are looking for new PR agents for the City of Berlin. The main role of the PR will be the spreading of our events in Berlin Collects customers and contacts for promotions. Attend to the events and make sure that the customers feel satisfied and have fun during the party  We are starting our recruitment for the events We are looking for passionate people that loves music and clubbing culture The role don't need specific background but experience is preferred >>> Send your CV and Cover Letter via Doors Open. 

We are music and tech fans hailing from all over the globe, working to make Deezer the most personal music streaming service. From data scientists to tech experts, artists & labels specialists to marketers, and even in-house music editors, our team is spreading the love for music to over 180 countries. Supporting local and international artists and bringing them closer to their fans is our mission - we believe music is about diversity, multiculturalism and togetherness. Ready to join the team? We're all ears.  Job Description The social global team in London is looking for a new member to join its ranks; we’re a team of storytellers and producers in love with music, culture and technology. Our mission is to tell the stories behind tracks, artists and creators who use music and podcasts to tell their vision of the world. We’re keen to find someone who is passionate about discovering these stories and bring them in front of our audience. We have a unique perspective on content and we want to bring that to life through the stories and conversations we have with our community.   What you will do? Collaborate with the social team to develop our editorial strategy and tone of voice for audiences across our social media channels and community platform. Ideate and create content with a strong point of view and energy. You’re an individual with ideas, stories and a strong sense of what’s happening now in culture we can elevate in our online community.   Be bold, be courageous, be ‘on’ with what is happening in the world and experiment with formats, stories and topics. We love someone with a ‘hacker’ mentality.  Take our brand-new Community advocacy program to the next level by growing our user communities. Manage the engagement in our Community on a daily basis; we’re looking for someone who can know their memes and emojis.  Create and execute on a Community activation plan (short and long-term)  Drive and evolve a unique and engaging Community strategy that makes Deezer stand out in the online world. Grow the Deezer Community by keeping our users engaged and entertained and encourage them to join the conversation, all in line with what our Company stands for.  Identify and manage Community super-users.  Work closely with our in-house Social Media and Customer Service team to ensure alignment between platforms. Track, analyse and report on the performance of our online community, identify and drive improvement opportunities. Create and execute online and offline events and experiences to drive our community of super fans.. Qualifications What we are looking for: A deep understanding of social platforms, their users’ behaviours and expectations, how those can be leveraged and turned into attention-grabbing social stories/content. A storyteller. A creator. With great knowledge of how social and communities work, how to make great content to get their attention and start conversations.  A proven record of great social content writing and community manager; 3-5 years of experience in a similar role (background on content creation in the social space; experience in journalism is a plus but not a must). You need to know the difference between ‘were’ and ‘we’re’ ;)  Great storytelling skills on any social platforms or medium. A really nice person who is not afraid to speak up for what is right in the world. We are a team and a company respectful of the diverse cultures and communities our employees and consumers belong to.  Adaptable to a fast-paced environment open to collaborating with teams across the world (you’ll be based in London with a part of the social team, the rest of the team is in Paris, Miami and Berlin - we’re all over but we do chat a lot together).  Deep understanding of different cultures and the internet, with a 6th sense for what could be the next talked about things and how to make those relevant for the Deezer community.  An individual with an understanding of social marketing and analytics, someone who applies an insight-led approach to content testing and optimisation.  Native English speaker would be a plus. Additional Information Life @ Deezer HQ > Start-up environment with an at home vibe and outdoor space > Kitchen stocked with free drinks and snacks daily > Friday drinks & seasonal parties > Gym access, plus yoga, pilates and boxing classes > English and French language courses > Hackathons & meetups We are an equal opportunity employer >>> Click on  Apply Now  to be taken to the application page.

Looking to use your passion in the music industry to get an opportunity at a fast growing software company working with the biggest music festivals in Europe? Are you the creative type that loves social media, marketing & always up to date with current social trends? We are in search of a Community Manager to ensure our ambassadors are kept up to date and happy. We're building the global platform for 16-28 year olds to discover and buy through aspirational brands from their network. We have established a beachhead in live entertainment working with some of the biggest music events in the world. We want to continue to dominate this market, while beginning to explore others. As a Community Manager you will drive engagement with our ambassadors helping curate unique social content & experiences, identifying the most effective communication channels in an ever congested social world. Your written prowess will ensure our ambassadors are armed with the best information & content possible to succeed. What you’ll do in 8 months  You will work within the marketing automation tool to draft, edit and send ad hoc communications in your territory to ambassadors. These include time sensitive campaign related news and programme specific updates (offers, price changes). You will maintain high quality standards for these communications by ensuring correct segmentation, template design compatibility, personable tone of voice and impeccable attention to detail! Make ambassadors for our high GMV earning festivals more successful by giving them a high touch experience through onboarding calls, 1-1 SMS outreach, Facebook and Instagram messaging. Your core metric will be average sales per ambassador and year on year retention Master our communication tool Front within 1 month, responding to 200-400 queries/week via email, SMS, social media and phone, giving clear and accurate information in a timely and personable manner while escalating when necessary. Your KPI will be ambassador CSAT Oversee ambassador feedback for the campaigns that you’re managing, sharing any insights or feedback that you capture from ambassadors with the Client Success + Community team so that they can optimise for greater campaign success Come up with and execute upon creative campaign ideas such as offers, competitions etc… aimed at increasing ambassador engagement and sales across the campaigns that you’re managing  Create content calendars for your campaigns, managing and social groups & pages (WhatsApp, Insta, FB) ensuring our ambassadors are kept up to date with all key campaign information  Ensure successful reward fulfillment and work on site where needed with Client Success  Requirements Excellent copywriting skills Strong inter-personal skills An interest in the music industry Must be fluent in Dutch & English (Written & verbal) Benefits Pollen care deeply about helping the tech industry become a more inclusive and diverse place and we work hard to lead by example. We are committed to Equal Employment Opportunity through attracting and retaining a complimentary team of employees and building an inclusive environment for all. We offer: Flexi-hours! In a world of 9-5s, you can set your own timetable at work and start and finish your day when you want to Working remotely - Our London office is a fun working environment, but when you feel like you need a bit of headspace, you can work from home, or from wherever you like, whenever you like Unlimited paid holiday - when it comes to taking annual leave, we ask you to use your own judgement to determine how much leave you need Only attend the meetings you want to - you're in charge of your own schedule, and you determine if and when you need to attend meetings >>> Click on Apply Now to be taken to the application page.

WHO ARE WE? Insomniac produces some of the most innovative, immersive music festivals and events in the world. Enhanced by state-of-the-art lighting, pyrotechnics and sound design, large-scale art installations, theatrical performers and next generation special effects, our events captivate the senses and inspire a unique level of fan interaction.  The quality of the Headliner experience is our top priority. Throughout our 20-year history, Insomniac has produced almost 400 festivals, concerts and club nights for over 4 million attendees in California, Colorado, Florida, Nevada, New York, Texas, Puerto Rico, and the United Kingdom, with expansions into Brazil, Japan and India.  Insomniac’s premier annual event, Electric Daisy Carnival Las Vegas, is the largest multi-day music festival in North America, and attracted more than 400,000 fans over three days in May 2019.  The company was founded by Pasquale Rotella, and has been based in Los Angeles since it was formed in 1993.  WHO ARE YOU? Passionate and motivated.  Driven, with an entrepreneurial spirit.  Resourceful, innovative, forward thinking and committed.  At Insomniac, our people embrace these qualities, so if this sounds like you then please read on!  THE ROLE Insomniac’s Headliner Experience team is an evolution of Insomniac's online customer service initiatives. We are bridging the gap between online communication and on-site Headliner needs before, during and after an event. Our team will be streamlining festival and concert informational operations that will result in improved experiences for our Headliners. The success of our team relies on passionate and knowledgeable team members who have a vision to help us improve our events show after show. Insomniac is seeking a highly motivated and proactive info booth, ticket scanners, staff educator and ingress/egress team members. This position reports to the Operations Manager and Supervisors. RESPONSIBILITIES Study event website or stay up-to-date with available information regarding Insomniac's event Report to Info Support leads and assist with incoming inquiries from headliners Contact supervisor for assistance with difficult questions or requests Communicate sensitive subject matter in-person and while using a radio May need to use personal vehicle to travel to business engagements, both local and out of town. Must have clean criminal and driving record, valid driver’s license, passport, and car insurance. Work evenings and weekends as needed to meet deadlines and work effectively under high level of pressure and demanding time lines. Resolve any scanning issues that may occur with a patron’s ticket at the gate in a timely and courteous manner. Act as a liaison for our box office, Headliner Experience and Guest Experience departments Report and major ticket trends or issues to direct supervisors and Front Gate Tickets representatives Assist with other duties as assigned on a regular or occasional basis QUALIFICATIONS Music festival production and customer service-related work experience is preferred Energetic and focused personality with a demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines. Must be motivated with an “Everything is possible” attitude. Must be an active problem solver, instilled with a sense of urgency for projects large and small. Must be able to professionally interact with all levels of individuals in a courteous manner and de-escalate situations before they become unpleasant.  PHYSICAL DEMANDS & WORK ENVIRONMENT Must be able to continuously stand or walk. Must be able to bend, squat, climb stairs and lift frequently. May occasionally walk on slippery or uneven surfaces. May frequently work in temperatures above 100 degrees and below 32 degrees. Must be able to tolerate loud noise levels in the work environment. Applicants for employment in the U.S. must possess work authorization, which does not require sponsorship by Insomniac for a visa. >>> Click on Apply Now to be taken to the application page.

Bandcamp is looking for a clever, convivial individual to join our interdisciplinary, ultradedicated, unusually well-loved support team. You are a superb and compassionate communicator, obsessively detail oriented, and possess a strong desire to get to the bottom of how things work (or why they don’t). You are willing to spend the majority of your day crafting helpful messages because you, like us, believe that customer support is not a necessary evil, but rather a critical business function as powerful as any product feature. Indeed, you’re not looking for a traditional customer support role, you’re looking to learn, grow, and contribute in meaningful ways to a company whose mission you believe in. You will: Use your expert knowledge of the site to field email inquiries from an amazing (but not always 100% sober) customer base of artists, labels, and fans. Follow, review, and test new project developments to stay several steps ahead of potential support issues. Perform analyses on common problems to identify, report, and correct usability snags (and other surprises). Hone our help docs and internal processes with the objective of putting yourself out of a job reducing the support team’s load. About you: Your writing is clear, concise, empathetic and 99.9999% of the time typo-free. Your grammar is impeccable. Full stop. You are able to retain an enormous, ever-changing set of specific details, and live for the little blast of dopamine that comes from connecting the pieces. You are familiar enough with HTML/CSS/JavaScript to know when opening your browser’s page inspector will be especially illuminating. You live anywhere, but your workday overlaps with 9am-5pm PST for at least four hours. Extra credit: you are already a Bandcamp user (applicants with both Fan and Artist accounts are entitled to bonus points). How we work Our team is sprinkled throughout the world, with arms, cells, pods, what-have-yous in Oakland, Brooklyn, Montreal, British Columbia, the British Isles, Pittsburgh, Vermont, Paris, Melbourne, and Tokyo. We use a bunch of online collaboration tools to work together across time zones, and once a year we all get together in person for a week of trust falls and youthful misunderstandings (all ages welcome, no actual trust falls). We welcome/celebrate all manner of variance in ethnicity, race, culture, gender, and sexuality, and hope you’ll consider joining us! What we offer Work from anywhere. You can work for Bandcamp from wherever you want to be, so long as the wifi is strong and your schedule overlaps GMT-7 at least four hours each day. If you prefer a co-working space to your kitchen table we cover the cost, and you’re always welcome to work from one of our as-close-as-we-get-to-an-office offices in Oakland, Victoria, Brooklyn, and Raleigh. Generous vacation (as in, no set number of days). We’ll remind you to take some, if necessary. Family leave. We have common sense leave, so take what you need. If you’ve been at Bandcamp for a year, your leave is fully paid. Matched charitable donations. Health, vision, dental, 401k matching, and travel insurance, but these are country-specific, so let’s talk. >>> Click on Apply Now to be taken to the application page. 

We’re seeking a passionate, empathetic, adaptable, and motivated Creator Support Associate to join our growing Creator Support team. This position is based in Cambridge, UK and will report to the Operations Manager, Creator Support. Your mission will be to deliver amazing support experiences that drive positive sentiment and build loyalty to our creator platforms. You’ll anticipate and support the needs of our Global Creator Support team, responding to questions and escalations and recommending process improvements as needed, whilst also providing a white glove service to key partners. You’ll work both collaboratively and independently to drive innovation and enhance the creator experience. What you’ll do Provide white glove support via email to creators, managers, and label representatives using Spotify for Artists, Spotify Analytics, and Spotify for Podcasters Help to keep Spotify safe for all users by understanding our policies and handling prohibited content escalations Work with Spotify product teams to resolve escalated issues Proactively identify and communicate emerging creator-facing issues and concerns to the Global Creator Support team Analyse Artist and Podcaster Satisfaction data Collaborate with leadership and your peers to improve the support experience for creators Collaborate with your manager to develop skills and take on new responsibilities Suggest and implement initiatives to improve quality and key metrics Help to maintain a positive and professional team environment Perform additional duties as required Who you are An empathetic innovator who sees through the eyes of a creator Excellent writing and grammar with written English; additional language competencies a plus Experience working in a customer-centric environment that offers world-class service Passion for music; interest in or knowledge of the music industry Inquisitive and always looking to iterate on and improve existing processes Adaptable and comfortable with a fast changing environment Can collaborate positively in a small team and when communicating at a global scale High personal productivity with demonstrated follow-up Keen multitasker with excellent organizational skills Possess a growth mindset; always looking to develop and improve skills Knowledge of working in the technology sector and/or for a music or podcast service a plus You are welcome at Spotify for who you are, no matter where you come from, what you look like, or what’s playing in your headphones. Our platform is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be brilliant. So bring us your personal experience, your perspectives, and your background. It’s in our differences that we will find the power to keep revolutionizing the way the world listens. Spotify transformed music listening forever when we launched in 2008. Our mission is to unlock the potential of human creativity by giving a million creative artists the opportunity to live off their art and billions of fans the opportunity to enjoy and be inspired by these creators. Everything we do is driven by our love for music and podcasting.Today, we are the world’s most popular audio streaming subscription service with a community of more than 230 million users. >>> Click on Apply Now to be taken to the application page. 

Provide courteous and respectful customer service to our Korg USA Dealers, Service Centers, consumers and the Korg USA Sales Team. Representatives will use their product knowledge to assist customers via e-mail and occasional phone calls with questions regarding products. Product assistance includes troubleshooting issues that users may have and help them use their product to its full capabilities, providing links to other information portals such as videos, manuals, etc. The position requires excellent customer service skills and knowledge of musical instruments as well as the ability to learn and understand the products that Korg USA distributes.  ACCOUNTABILITY AND RESPONSIBILITY: Field incoming calls to the Customer Service call center from Korg USA Dealers, Service Centers, Consumers and the KUSA Sales Team with questions regarding order tracking, pricing, availability, product information, etc.  Order processing for various types of orders  Issue various types of credits and returns  Assist with the setup of new accounts  Provide basic product support   Attend product training sessions on new products as they are introduced Assist in providing information to keep support portal and FAQ’s up to date           REQUIREMENTS / QUALIFICATIONS:   Hard working, responsible, team player who brings a positive and helpful mental attitude to work every day  Superior telephone skills  1-2 years Customer Service experience in a call center and/or retail environment preferred  Genuine interest in helping people  Flexibility and ability to handle change  Ability to follow detailed instructions and procedures accurately and quickly  Excellent Data entry skills with attention to detail  Proficiency in Microsoft Office  Ability to multitask  Must possess the ability to communicate with confidence and have strong problem solving skills  Excellent written and verbal skills   Respectful and courteous to customers and co-workers   Experience with musical instruments  Knowledge and understanding of the products distributed by Korg USA preferred  Must be personable and outgoing  High School or equivalent degree required, Associate’s degree preferred   This job description is not intended to be all inclusive. Employee may perform other related duties to meet the ongoing needs of the organization   >>> Click on Apply Now to be taken to the application page. 

Fondée en 2005, believe est le leader mondial de la distribution audio et vidéo digitale pour les artistes indépendants. C’est en associant des compétences technologiques et artistiques au service de la distribution numérique que le Groupe a fondé son expertise et s’est positionné rapidement comme un nouvel acteur dans le paysage de l’industrie musicale. Avec plus de 1000 collaborateurs répartis dans 45 pays, le groupe distribue plus d’un tiers de la musique digitale au monde en volume et a réalisé une croissance moyenne annuelle de 30% sur les dix dernières années. La mission de Believe se résume ainsi: « Best serve and develop all artists with care, transparency, fairness, expertise and innovation, in all local markets around the world”. Envie de collaborer dans une entreprise dynamique, à l’esprit entrepreneurial et qui place l’humain au centre de sa stratégie ? believe est fait pour vous! Job Description Data Analysis: perform data analysis to identify artist’s target audience & position him/her in the market.  Strategy : elaborate artist development strategy & planning Content production : define content, schedule, budget & coordinate execution.  Audience Development: leverage artist’s channels to grow audience and increase engagement, by implementing both organic activations and paid media campaigns (VK, Instagram, Youtube, online stores, online media and influencers etc) ; build creative and innovative digital experiences for fans ; provide strategic guidance to artists to manage their socials. Budgeting & Finance : manage & monitor digital marketing budgets.  Performance Management : monitor KPI & deliver weekly reports on digital marketing performance for internal and external stakeholders ; share best practices with other markets.  Qualifications Strong knowledge of social media and online promotion strategies Ability to build creative and innovative artist development campaigns  Data driven & results oriented : ability to analyze and use data to optimize development    Structured, organized, ability to follow process and monitor budgets.  Knowledgeable about market trends, music industry developments and digital innovations  Extensive knowledge of (genre) market Excellent written and verbal communication skills  Highly motivated and organized with excellent time management skills  A team player with creative ideas and a positive attitude  Passion for music    Local language + English   Experience   1/2  years in marketing in music field only Additional Information Believe is committed to ensuring equal opportunities in employment, regardless of origin, sex, morals, sexual orientation, gender, age, family status pregnancy, origine, political opinions, trade union activities, religious beliefs, physical appearance, family name, place of residence, state of health, or disability.  >>> Click on Apply Now to be taken to the application page. 

We are music and tech fans hailing from all over the globe, working to make Deezer the most personal music streaming service. From data scientists to tech experts, artists & labels specialists to marketers, and even in-house music editors, our team is spreading the love for music to over 180 countries. Supporting local and international artists and bringing them closer to their fans is our mission - we believe music is about diversity, multiculturalism and togetherness. Ready to join the team? We're all ears. How about you? Deezer seeks a Client Support Community Manager who will play a key role in the continued growth of our community. What you will do : Ensure that Deezer customers receive the necessary support via the Deezer Community. Escalate critical issues to the appropriate departments. Work with other community managers to develop and execute our community strategy. Analyse and report on the performance and activity of the Deezer community. Qualifications What we are looking for: Communicative   - you have experience communicating one to many and can effectively communicate in any medium. Collaborative  - we reach our full potential only when we work together. Quick to learn  - open to new ideas, you focus on the positives and moving forward. Part of the Solution  - your actions will have a lasting and meaningful impact on Deezer and our users experience. Support Veteran  - Previous experience working in a customer support environment Linguist  - you have immaculate written and spoken French as well as English.  Life @ Deezer HQ Start-up environment with an at home vibe and outdoor space. Kitchen stocked with free drinks and snacks daily. Friday drinks & seasonal parties. Gym access, plus yoga, pilates and boxing classes. English and French language courses. Hackathons & meetups. We are an equal opportunity employer. >>> Click on Apply Now to be taken to the application page. 

why we're here Our  vision  is to be at the heart of every inspiring live experience in the world, by creating a powerful, collaborative environment where artists and technologists can bring their shared vision to life. With an established range of products, we are leading the market in building a software and hardware solution that designs, sequences and controls the most progressive live entertainment and experiences. Over the last year our products have been placed at the heart of the Grammys; the Brit Awards; touring the world with U2, Beyoncé and Lady Gaga; live events including Coachella and Glastonbury; theatre productions such as Frozen and Harry Potter; product launches for the likes of Nike and Apple; and a growing number of films and live TV broadcasts. We are a fast growing company who hire bright, creative, talented individuals across the world to push the boundaries of visual experiences and build lasting relationships with our community. We are delighted to have featured in the  Sunday Times Tech Tracker 2018 , listing Britain’s fastest growing tech companies See our showreel  demonstrating just some of the incredible work from disguise. why you're here This role is based out of our offices in Hong Kong. The Junior Support and Training Specialist is a crucial role in the support team. You will be at the forefront of first line support, helping a wide range of users to overcome software and hardware issues. You will be delivering training on a regular basis to clients of all abilities. We want you to be excited about technology and the live entertainment industry. We will invest in you and your ability to learn, pushing you to grow and expand in the role and the company. You will be surrounded by an experienced team that can help you develop and improve. Disguise is passionate about proving industry-leading support and training services across the world. what you are here to do Assist the Support team by monitoring and responding to incoming email and phone inquiries Interact with members of the team and clients via Slack, Service Cloud, email and phone to aid in support for all disguise product range. Deliver the Training program in conjunction with the Senior Support and Training Specialist. Contribute to updating the course syllabi in conjunction with the Global Training Manager Update and maintain internal documents. Prioritise incoming support cases, escalating critical cases. Aid other Support technicians with on-site support visits. Work with the Development & Q&A teams, feedback and logging of software issues. Assist the Sales/Support team with Demo setups and events/trade shows. what you need to know Qualifications, Skills & Experience required: Essential A working knowledge of current technical entertainment systems. A passport is essential and a drivers licence would be desirable. Experience in a client facing role. Mature, Collaborative, Responsible Self-motivated Passionate about technology Ability to remain calm under pressure Ability to shift gears quickly and easily Desirable Knowledge of disguise or experience of other media servers. Entertainment or music industry background. An ability to work and communicate clearly within a small, nimble team. A strong interest in 3D visualisation, projection systems. Experience with public speaking and conducting/delivering training. Experience with CRM tools such as SalesForce. An interest in the wider live events and entertainment industry. Attention to detail with emphasis on logging processes and capturing data. Additional language skills >>> Click on Apply Now to be taken to the application page.

About BMAT  BMAT started in 2005 when a group of engineers with a passion for music decided to spin-off from an audio research lab in Barcelona. The company started with an idea – to index all the music in the world – and a mission – to better the music eco-system – and a team of nerds eager to learn how to build a successful business. Today the company has grown to more than a hundred people - spread across Barcelona, Buenos Aires, Lima, São Paulo, London, Paris, Oslo, Tel-Aviv, Johannesburg, Singapore, Tokyo and Seoul - that team up to deliver daily 1 million identifications and 3 billion matches to our partners from all over the music industry. Our Culture  We love music. It makes our lives a zillion times better. And we want to give something back to her (yes, to us music is a lady). Make her life easier and her future brighter. We apply our scientific, data-infused brains to tell everyone what music has been played – so that creators get the recognition they deserve. We hear everything everywhere and tell everyone who wants to know. ‘What plays around will come back around’ we say. We believe by helping this happen we can make a positive change in the music ecosystem and enjoy talent for another million years. We are a team of pretty decent people who enjoy working with each other. We’re open-minded and well-traveled, coming from all parts of the world. We like coffee, tea, chai, and mate all the same. We’ve got rappers, producers, cello players, DJs, and songwriters. The passion for music, the excitement for technology and Barcelona as a backdrop has proven to make a good combination. We say there is a BMAT touch. We believe it has to do with being passionate, obsessive, nice, generous, honest, self-motivated, entrepreneurial, intrepid, crazy, extraordinary, creative, agile, human, friendly, smart, witty, talented, naive, optimistic, surprising, sensual, and nerdy, but not very hipster (unfortunately). Job Summary You will be part of the TV&AV Operations team, working to ensure high-quality services to our Clients.  You will be particularly involved in a major project with a German client. We are looking for an enthusiastic, problem-solving person, who's rapidly able to understand technical processes and inconsistencies and find solutions together with the rest of the team.  Main tasks involve providing support to our products/services, learning to understand customer’s needs and helping guarantee the quality of the services provided. What You Will Be Doing   Maintaining high customer satisfaction by managing incoming calls and customer service inquiries. Filtering tickets and assigning them to the right team. Securing quality over the services and data offered to our customers (data report generation,   quality assurance and deliveries accomplishment).  Rapidly identifying operational incidences or technical bugs arising and reporting them to the team to look for solutions. All About You   Genuinely excited to help customers.  Good communication skills with ability to follow agreed priorities. Problem-solving mentality. Team player who can also work independently. Languages   Native German and fluent English.  Spanish is a plus. You Can Enjoy    Full-time job. Flexibility on working hours and home office. Flat hierarchy. Free coffee, tea and fresh fruits. English and Spanish classes. Wide range of online and onsite courses. Possibility to choose your hardware and tools. Free beers and snacks on Friday afternoon’s Jam sessions. Becoming part of a diverse and multicultural team based in Barcelona obsessed with bettering the music industry Diverse perspectives bring about challenges and drive innovation, and innovation is kind of our thing. Our open-minded and flexible culture organically fosters this diversity. We've learnt that we thrive on learning from each other, so we don't just welcome but actively hire a range of open-minded people from all walks of life. Our team is made up of people with different backgrounds, perspectives, orientations, abilities, musical tastes, dress sense and time-zones - but we all have one common goal: Making the music world a better place. With equal opportunities for everyone, BMAT is a pretty nice place to work.   

About BMAT  BMAT started in 2005 when a group of engineers with a passion for music decided to spin-off from an audio research lab in Barcelona. The company started with an idea – to index all the music in the world – and a mission – to better the music eco-system – and a team of nerds eager to learn how to build a successful business. Today the company has grown to more than a hundred people - spread across Barcelona, Buenos Aires, Lima, São Paulo, London, Paris, Oslo, Tel-Aviv, Johannesburg, Singapore, Tokyo and Seoul - that team up to deliver daily 1 million identifications and 3 billion matches to our partners from all over the music industry. Our Culture  We love music. It makes our lives a zillion times better. And we want to give something back to her (yes, to us music is a lady). Make her life easier and her future brighter. We apply our scientific, data-infused brains to tell everyone what music has been played – so that creators get the recognition they deserve. We hear everything everywhere and tell everyone who wants to know. ‘What plays around will come back around’ we say. We believe by helping this happen we can make a positive change in the music ecosystem and enjoy talent for another million years. We are a team of pretty decent people who enjoy working with each other. We’re open-minded and well-traveled, coming from all parts of the world. We like coffee, tea, chai, and mate all the same. We’ve got rappers, producers, cello players, DJs, and songwriters. The passion for music, the excitement for technology and Barcelona as a backdrop has proven to make a good combination. We say there is a BMAT touch. We believe it has to do with being passionate, obsessive, nice, generous, honest, self-motivated, entrepreneurial, intrepid, crazy, extraordinary, creative, agile, human, friendly, smart, witty, talented, naive, optimistic, surprising, sensual, and nerdy, but not very hipster (unfortunately). Job Summary As a Client Manager, you will lead and maintain the relationship with our Filipino Clients, understanding their needs and giving them responsive support on a daily basis. You will need excellent account management skills, engaging with clients and ensuring excellent customer services provided through your technical skills. What You Will Be Doing Perform a transversal role, working in tasks related to Client, Product and Project management. Establish daily communications with the customers (mainly Collective Management Organizations (CMOs), broadcasters, labels and publishers) to coordinate and solve incidences. Collect Clients’ requirements and translate them to the Engineering teams, as well as to coordinate with the other supporting teams - Legal, Accounting, etc. Understand the technical capabilities of our tools and translate them to our customers. Preserve the trust gained with Clients and be responsible for bridging the gap between them and the engineering teams. All About You Previous experience as technical account manager or technical customer support. Passion about listening, asking, understanding and communication. Love for teamwork and learning, detail-oriented, multi-tasking skills. Initiative, drive and enthusiasm. Knowledge or experience in the music industry is a plus. You are based in Manila and you speak and write Tagalog - Filipino at native level.  Bonus Track Bachelor’s degree in Telecom Engineering, Computer Science, Audio Visual Engineering or similar. Bachelor or Master’s degree in International Business, Music Business or similar. Availability to travel to Singapore and/or Barcelona for training purposes.  You Can Enjoy Full-time job. Flexibility on working hours and home office. Flat hierarchy. Wide range of online courses. Becoming part of a diverse and multicultural team based in Barcelona obsessed with bettering the music industry Diverse perspectives bring about challenges and drive innovation, and innovation is kind of our thing. Our open-minded and flexible culture organically fosters this diversity. We've learnt that we thrive on learning from each other, so we don't just welcome but actively hire a range of open-minded people from all walks of life. Our team is made up of people with different backgrounds, perspectives, orientations, abilities, musical tastes, dress sense and time-zones - but we all have one common goal: Making the music world a better place. With equal opportunities for everyone, BMAT is a pretty nice place to work.  >>> Click on  Apply Now  to be taken to the application page. 

About BMAT  BMAT started in 2005 when a group of engineers with a passion for music decided to spin-off from an audio research lab in Barcelona. The company started with an idea – to index all the music in the world – and a mission – to better the music eco-system – and a team of nerds eager to learn how to build a successful business. Today the company has grown to more than a hundred people - spread across Barcelona, Buenos Aires, Lima, São Paulo, London, Paris, Oslo, Tel-Aviv, Johannesburg, Singapore, Tokyo and Seoul - that team up to deliver daily 1 million identifications and 3 billion matches to our partners from all over the music industry. Our Culture  We love music. It makes our lives a zillion times better. And we want to give something back to her (yes, to us music is a lady). Make her life easier and her future brighter. We apply our scientific, data-infused brains to tell everyone what music has been played – so that creators get the recognition they deserve. We hear everything everywhere and tell everyone who wants to know. ‘What plays around will come back around’ we say. We believe by helping this happen we can make a positive change in the music ecosystem and enjoy talent for another million years. We are a team of pretty decent people who enjoy working with each other. We’re open-minded and well-traveled, coming from all parts of the world. We like coffee, tea, chai, and mate all the same. We’ve got rappers, producers, cello players, DJs, and songwriters. The passion for music, the excitement for technology and Barcelona as a backdrop has proven to make a good combination. We say there is a BMAT touch. We believe it has to do with being passionate, obsessive, nice, generous, honest, self-motivated, entrepreneurial, intrepid, crazy, extraordinary, creative, agile, human, friendly, smart, witty, talented, naive, optimistic, surprising, sensual, and nerdy, but not very hipster (unfortunately). Job Summary As part of the Digital team, you will help build and improve one of the most complete music data processing systems in the world. We are connected to more than 50 service providers such as Spotify, Apple Music or YouTube. The sales reports they provide us are ingested in a scalable platform that allows us to efficiently process billions of music transactions each year.  As a Client Manager, you will lead and maintain the relationship with our Digital customers, understanding their needs and giving them responsive support on a daily basis. You will need excellent account management skills, engaging with clients and ensuring excellent customer services provided through your technical skills. You will work side by side with the technical team in order to offer the best user experience for our clients and develop creative solutions to satisfy their business needs. What You Will Do Perform a transversal role, working in tasks related to Client, Product and Project management. Establish daily communications with the customers (mainly DSP, CMOs, publishers) to coordinate and solve incidences. Collect Customers’ requirements and translate them to the engineering team. Understand the technical capabilities of the tools and the team and translate them to our customers. Preserve the trust gained with the customer and be responsible for bridging the gap between them and the engineering team. All About You   You are eager to learn and have an instinct for listening, asking, understanding and communicating. You love speaking with clients and solving problems. You get the most out of your time when working in a team. You are passionate about music and have previous experience (or strong interest) in the Music Industry. Previous experience as a technical account manager or technical customer support would be a plus.  Education Bachelor’s degree in Telecom Engineering, Computer Science, Audio Visual Engineering or similar. Bachelor or Master’s degree in International Business, Music Business or similar. Languages You are native in French and fluent in English (any other language is a plus).  You Can Enjoy Full time contract based in Paris or Barcelona. Flexibility on working hours and home office. Flat hierarchy. Free coffee, tea and fresh fruits. English and Spanish classes. Wide range of online and onsite courses. Possibility to choose your hardware and tools. Becoming part of a diverse and multicultural team based in Barcelona obsessed with bettering the music industry.  Diverse perspectives bring about challenges and drive innovation, and innovation is kind of our thing. Our open-minded and flexible culture organically fosters this diversity. We've learnt that we thrive on learning from each other, so we don't just welcome but actively hire a range of open-minded people from all walks of life. Our team is made up of people with different backgrounds, perspectives, orientations, abilities, musical tastes, dress sense and time-zones - but we all have one common goal: Making the music world a better place. With equal opportunities for everyone, BMAT is a pretty nice place to work.    >>> Click on  Apply Now  to be taken to the application page.