Cloakroom & Merchandising Supervisor - The Cause

CLOAKROOM & MERCHANDISING SUPERVISOR

The Cause is an award-winning, fully independent, indoor and outdoor, multi-venue dance music institution. We are a vital part of London’s nightlife ecosystem and we pride ourselves in supporting charitable causes and championing underground dance music. Our open-door policy welcomes everyone equally, regardless of musical tastes, gender, race, class, age, sexual persuasion or kinks.

Whilst maintaining the ethos of The Cause, providing a platform for electronic artists, we also opened up to a wider portfolio of entertainment, varying from food, comedy, cabaret, live music and DJ events across multiple venues.

Having secured new spaces for us to operate across London, with five venues currently in operation, we are recruiting for a variety of positions to help promote the spaces, develop and grow the team and move the business forward.

This is an exciting opportunity to join an ambitious & creative team, and to make your mark on club culture in London from behind the scenes. 

THE ROLE

As part of our dynamic team, you'll be responsible for managing our cloakroom and merchandise stand, in addition to providing exceptional customer service. This role offers the opportunity to be involved in various aspects of running a busy music venue, including merchandising, cloakroom & lost property management and stock control.

Responsibilities:

• Manage the cloakroom and merchandise stand efficiently, providing excellent customer service

• Implement standard procedures and operations to maximise efficiency and profitability of the cloakroom and merchandise 

• Manage, train and develop the wider cloakroom and merchandise team 

• Oversee lost property and implement/improve procedures for its safekeeping and return to customers

• Maintain stock control, ensuring adequate levels of merchandise are available for sale, liaising with the site managers on a regular basis for new orders - ensuring items are never out of stock

• Collaborate with the bar and front-of-house team to ensure smooth operations during events

• Assist with the setup and breakdown of the cloakroom & merchandise spaces, and general venue before and after events 

• Address customer inquiries and issues promptly and professionally

SKILLS & EXPERIENCE 

• Previous experience in hospitality, customer service, or a similar role is essential

• Cloakroom & merchandising experience is desirable

• Ability to work in a fast-paced environment and remain calm under pressure

• Strong communication and interpersonal skills

• Attention to detail and ability to multitask

• Knowledge of point-of-sale/cloakroom systems is an advantage

SALARY & HOURS 

• £13.75 per hour

• Part-time position with the potential for increased hours during peak periods

• Weekend & late night working is essential to the role 

• Share of TRONC tips

EQUAL OPPORTUNITIES 

At The Cause, we are committed to promoting equal opportunities in employment. We welcome applicants from diverse backgrounds and ensure fair treatment for all candidates throughout the recruitment process.

WHAT HAPPENS NEXT?

We receive a lot of applications and it does take a while to process these therefore if you do not hear from us immediately it means that we are still in the review process so do not panic.

We aim to get back to everyone that applies for this position within one month of the closing date however, we cannot offer feedback on CV’s.

Shortlisted applicants will be asked to interview on site

Thank you for considering joining our team at The Cause. We look forward to receiving your application!

Love,

The Cause :)

>>> Click on Apply Now to be taken to the application page.