Job Description
Communications Manager
Location: Soho, London (Hybrid – minimum 3 days in office)
Are you passionate about music, brimming with creativity and eager to make a genuine impact? If you value integrity, responsibility and inclusive teamwork, and feel that you would relish the challenge of delivering outstanding results for our members, then you’ll fit right in. PPL gets performers and recording rightsholders paid when their recorded music gets played in the UK and overseas.
About the Team
The Communications team works to develop PPL’s external profile and cultivate the effectiveness of our member messaging and helps to create a positive and engaging internal culture where our people feel well-informed.
What you’ll be doing:
At PPL, improving the experience of our people and members sits at the heart of everything we do. The Communications Manager will work with the Senior People Communications Manager and senior stakeholders across the business to plan and deliver engaging, clear and inclusive internal and member communications.
You will be responsible for creating a wide range of materials, gathering stories and updates from colleagues, supporting teams to create effective communication plans and copy for use across multiple channels. This role is hands‑on and delivery‑focused, requiring strong writing skills, sound judgement and the confidence to advise colleagues on effective communication approaches.
Key Responsibilities:
Lead the creation and distribution of key member communications, ensuring content is clear, relevant and focused on improving the member experience
Work closely with subject-matter experts to shape messages that help deliver value to members and support PPL’s goals,
Plan and coordinate internal campaigns and initiatives, including leadership updates, wellbeing activity and people programmes, ensuring consistent messaging and effective cadence
Manage the delivery of internal communications across channels including email, intranet, Teams and live events, putting clarity and colleague experience first
Own the internal communications plan and calendar, prioritising work, managing dependencies and ensuring communications are timely, accurate and aligned with organisational priorities
Collaborate across teams to highlight stories that link daily work to PPL’s mission, and ensure messaging consistency across internal and external channels
Measure the effectiveness of both member and internal communications activities using insight to continually improve communications and demonstrate impact
About You
We’re looking for a driven individual who thrives in a vibrant, diverse environment and shares our commitment to excellence as we strive to deliver expert-led, world-class customer experience for our members, licensees and stakeholders.
Key Requirements:
5-7 years of experience in a communications role (internal, corporate, employee or member communications)
Proven ability to take ownership of end-to-end communications delivery, working independently and through others (e.g. agencies, SMEs, project teams) to achieve outcomes
Sets high standards and has excellent written communication skills and attention to detail, acting with integrity, accountability and sound judgement
Strong planning and prioritisation skills, with experience managing a communications calendar, multiple stakeholders and competing deadlines
Experience in a people-focused, membership or values-led organisation, with an understanding of the needs of varied audiences
Inclusive, open and straightforward, with the confidence to challenge constructively and influence decisions
Collaborative and proactive, with a hands-on approach and a commitment to building strong working relationships
Why work at PPL?
When you join us at PPL, you’ll become part of a community united by a love for music and a mission to make a difference, by championing music rights. Some key perks include:
Hybrid working and Flexible working hours
Work from anywhere in the world for up to 2 weeks per year
Early finishes on Fridays in the summer months
Private medical insurance, life assurance and health cash plan
Annual allowance to claim back funds spent your favourite music activity
Free healthy breakfasts and fresh fruit every day
Exclusive retail and gym discounts to boost your wellbeing
Season ticket loans
Regular socials and music industry related events
Annual bonus (non-contractual)
Equity, Diversity and Inclusivity at PPL:
At PPL, we believe in fairness and in creating a work environment that respects all lived experiences. We are proud to represent musicians and performers from every section of society and are committed to cultivating a workplace where feel welcome and happy in a safe and trusted space.
