eCommerce Campaign Manager

We are Universal Music Australia (UMA), part of The Universal Music Group. We are the world’s leading music company. In everything we do, we are committed to artistry, innovation, and entrepreneurship. We own and operate a broad array of businesses engaged in recorded music, music publishing, merchandising, and audio-visual content in more than 60 countries. We identify and develop recording artists and songwriters, and we produce, distribute and promote the most critically acclaimed and commercially successful music to delight and entertain fans around the world.

Are you highly organised, commercially minded, and passionate about music and eCommerce? Universal Music Australia is seeking an eCommerce Campaign Manager to support our Direct-to-Consumer team in delivering best-in-class online campaigns and fan experiences across our artist stores. This is an exciting opportunity to work at the intersection of music, digital retail, and fan engagement – managing artist campaigns end-to-end while helping optimise storefront performance, drive conversion, and maximise sales opportunities across Universal Music Australia’s eCommerce ecosystem.

About the role:

• Manage end-to-end eCommerce campaigns including product setup, merchandising, and store launches
• Work closely with labels to coordinate campaign requirements and ensure successful execution
• Monitor sales and site performance, identifying opportunities to optimise conversion and store experience
• Merchandise and manage storefronts across UMG-owned artist stores
• Support cross-functional campaigns including promotions, competitions, and marketing activations
• Assist with campaign reporting, store optimisation, and ongoing site improvements
• Support inventory processes and artist promotional orders as required
• We are looking for a candidate who is able to be flexible with working hours, including a weekly requirement for flexible hours outside of the typical 9-5 schedule to support key release moments. Further details around this working arrangement will be discussed during the interview process.

About You: 

You are highly organised, detail-oriented, and thrive in a fast-paced, deadline-driven environment. You are a strong team player with excellent time management skills, a flexible and proactive attitude, and the ability to manage multiple projects and shifting priorities simultaneously while working both independently and collaboratively.

You will bring: 

• 3–5 years’ experience in an eCommerce or digital retail role Strong understanding of eCommerce merchandising, inventory, and performance optimisation 
• Experience working with Shopify Plus and analytics/reporting tools 
• Excellent project management and stakeholder communication skills 
• Ability to work autonomously while collaborating with cross-functional teams 
• A strong interest in music and artist campaigns

About us:  

• Career opportunities – unique and rare opportunity to elevate your career in a supportive, motivated and ambitious team 
• The opportunity to join the WORLDS leading music company 
• All the perks of working within the music industry (did someone say live music?) 
• X 2 ‘U-Days’ per calendar year to spend however you like! 
• Strengths based learning and development opportunities 
• Much more….!

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