Head of Property Services / Facilities Manager

Music is Universal
 
It’s the passionate and dedicated team at Universal Music who help make us the world’s leading music company. From A&R to finance, legal to digital, sales to marketing, Universal Music is the place to grow and develop your career within a truly commercial and innovative business that leads in everything it does.

Everyone is welcome to apply for our roles, and we are determined to ensure that no applicant or employee receives less favourable treatment because of gender, race, disability, sexual orientation, religion, belief, age, marital status, background, pregnancy, or caring responsibilities. We also recognise the importance of diversity of thought within our teams and are fully committed to embracing the talents of people with autism, dyslexia, ADHD, and other forms of neurocognitive variation.

We will always seek to make appropriate adjustments to recruitment, workplaces, and work processes to be fully inclusive to people with different needs and working styles. If you need us to make any reasonable adjustments for you from application onwards, including alternatives to the online form or to disclose a neurocognitive condition, please email UniversalMusicCareers@umusic.com.

The A Side: A Day in The Life

The UK Property Services department oversees most of the building and facility services across Universal Music’s UK property portfolio. Our mission is to deliver a dynamic and innovative service that goes above and beyond.

We provide services to the following buildings based in London, Greater London, Home Counties and Leeds:

• 4 Pancras Square

• Rolling Stones Store, Carnaby Street

• Trinifol, Camden

• Milton Keynes Office

• EMI North, Leeds

• White Hart Triangle

• Hayes Archive Storage (Iron Mountain)

The Head of Property Services / Facilities Manager role is based at 4 Pancras Square, with occasional travel to satellite sites as required.

Reporting to the Director of Property Services, this role is responsible for the day-to-day management and operational delivery of workplace and facilities services across the UK portfolio. The role works closely with internal teams and service partners to ensure services are delivered to a high standard while supporting the wider Property Services strategy.

This is a hands-on operational leadership role, focused on ensuring services run efficiently, supporting service improvements and maintaining a high-quality workplace experience for employees, artists and guests.

Key Responsibilities

The Head of Property Services / Facilities Manager will oversee the operational delivery of the following in-house and outsourced services:

• Cleaning

• Security

• Catering and hospitality

• Welcome Desk

• Meetings & Events

• Switchboard

• Postroom

• Health & Safety

• Audio Visual and project room management

• Helpdesk

• Workplace moves and office projects

• Engineering and building services

Key responsibilities include:

• Manage and support a team of managers and specialists responsible for the day-to-day delivery of property services, ensuring services meet agreed service standards and operational targets.

• Monitor service performance including cost management, response times, service levels and user experience, identifying opportunities for improvement where required.

• Support the Director of Property Services in implementing operational plans and service improvements across the property portfolio.

• Work closely with internal stakeholders including Finance, Tech Support, Network, Procurement, Legal, Insurance, PIC, Communications, Artist Relations and Executive Assistants to ensure services meet business needs.

• Manage relationships with outsourced facilities providers and contractors, ensuring services are delivered in line with agreed KPIs, SLAs and budget expectations.

• Support the procurement, tendering and review of facilities service contracts to ensure value for money and consistent service quality.

• Assist with the management of the Property Services budget, including monitoring spend, supporting forecasting and identifying cost efficiencies where appropriate.

• Maintain strong working relationships with landlords and managing agents to ensure operational alignment and compliance with lease requirements.

• Act as an ambassador for compliance, health & safety and security standards across the workplace, working with internal teams to ensure policies and procedures are followed.

• Support sustainability initiatives and ensure services align with environmental and corporate responsibility objectives.

Just So You Know…

The company presents this job description as a guide to the major areas and duties for which the jobholder is accountable. However, the business operates in an environment that demands change and the jobholder's specific responsibilities and activities will vary and develop. Therefore, the job description should be seen as indicative and not as a permanent, definitive, and exhaustive statement.

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