Job Description
Job Summary:
WHO ARE YOU?
Do you enjoy live events? Do you excel in fast paced, creative environments? Then you’re in luck! We are looking for a highly motivated self-starter who embodies both a passion for music and a love of the live event experience. Is this you? Read on…
WHO ARE WE?
Vibee builds unforgettable destination experiences for fans around the world. Founded by Live Nation, the world’s leading live entertainment company, and Insomniac, Vibee provides fans the opportunity to immerse themselves in the best music and entertainment events on land and sea. From curated activations to bespoke festival packages, Vibee creates transformative moments in the most sought after destinations.
THE ROLE
The Fraud Risk Lead is responsible for conducting a focused, end-to-end review of fraud risk across the e-commerce business. This role will assess current controls, investigate identified or suspected fraud activity, and establish practical monitoring and reporting mechanisms to reduce future exposure. Operating with a high degree of autonomy, this role partners closely with Operations, Finance, Fan Experience, and Legal (as needed) to deliver clear findings, actionable recommendations, and immediate risk mitigation. This is a hands-on role designed to stabilize, assess, and strengthen fraud management practices during a defined period of elevated risk or organizational change. This position is full time in our Las Vegas, NV office.
RESPONSIBILITIES
Fraud Review & Risk Assessment
Conduct a comprehensive review of fraud risk across business processes, including transactions, refunds, chargebacks, account activity, and third-party interactions
Identify patterns, vulnerabilities, and control gaps contributing to fraud exposure
Evaluate the effectiveness of existing fraud prevention tools, workflows, and policies
Investigation & Case Management
Lead investigations into suspected or confirmed fraud cases, including root-cause analysis
Develop and apply consistent investigation methodologies and documentation standards
Partner with internal teams to gather data, validate findings, and determine appropriate actions
Support escalation and resolution processes, including coordination with Legal or external partners when required
Monitoring & Controls
Design and implement short-term fraud monitoring processes, dashboards, or reporting mechanisms
Define clear thresholds, alerts, and review cadences to support ongoing oversight
Recommend pragmatic control improvements that balance risk mitigation with operational efficiency
Reporting & Recommendations
Synthesize findings into clear, executive-ready summaries and recommendations
Provide regular updates on risk levels, trends, and investigation outcomes
Deliver a final readout with prioritized recommendations, including immediate fixes and longer-term considerations
Cross-Functional Partnership
Work closely with Operations, Finance, Customer Support, and Technology teams to ensure findings are actionable
Support change management by clearly explaining risk, rationale, and impact of recommended controls
Act as a subject-matter expert on fraud risk during the contract period
Other job related duties as assigned
QUALIFICATIONS
7-10+ years of experience in fraud risk, investigations, compliance, or operational risk management
Strong experience conducting fraud reviews in fast-moving, consumer-facing or transaction-heavy environments
Proven ability to independently assess complex processes and translate findings into practical solutions
Comfortable operating in ambiguity and delivering results within a defined, short-term engagement
Excellent written and verbal communication skills, with experience presenting to senior leadership
WORK ENVIRONMENT
Must be able to tolerate loud noise levels & busy environments in dynamic work locations
May work in drastic temperature climates while on site at events
Must be willing to travel to work during holidays, evening and weekend hours, as required, to meet deadlines
Applicants for employment in the U.S. must possess work authorization, which does not require sponsorship by Vibee for a visa.
EQUAL EMPLOYMENT OPPORTUNITY
We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.
Vibee strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.
We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.
We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Vibee will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Vibee also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Vibee will also provide reasonable religious accommodations on a case-by-case basis.
HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Vibee recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Vibee may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.
