Assistant Store Manager, 12 Month FTC

Music is Universal
 
It’s the passionate and dedicated team at Universal Music who help make us the world’s leading music company. From A&R to finance, legal to digital, sales to marketing, Universal Music is the place to grow and develop your career within a truly commercial and innovative business that leads in everything it does.

Everyone is welcome to apply for our roles, and we are determined to ensure that no applicant or employee receives less favourable treatment because of gender, race, disability, sexual orientation, religion, belief, age, marital status, background, pregnancy, or caring responsibilities. We also recognise the importance of diversity of thought within our teams and are fully committed to embracing the talents of people with autism, dyslexia, ADHD, and other forms of neurocognitive variation.

We will always seek to make appropriate adjustments to recruitment, workplaces, and work processes to be fully inclusive to people with different needs and working styles. If you need us to make any reasonable adjustments for you from application onwards, including alternatives to the online form or to disclose a neurocognitive condition, please email UniversalMusicCareers@umusic.com.

Department

Universal Music, Bravado and the Rolling Stones have combined to create one of London’s must-visit destinations, a store to push the boundaries of retail as you know it. Where better to be located than right in the heart of Iconic Carnaby Street, the subculture playground from the Swinging 60’s to the present day. 

Never seen before Audio and Visuals, around the store, will help us tell the story of the Rolling Stones - accompanied by a unique product package which will allow us to surprise and delight our customers.  

Visitors can take a journey through the history of the band with the help of artist sculptures, glass showcases and hidden alcoves come sound booths, that combine to create a fully encompassing experience. ‘Hero’ products will be displayed in the basement as statements of intent as we will be collaborating with some of the most exciting brands across the Globe to ensure that we give our customers fresh and exciting new products, throughout the year. The customisation station adds another interactive element to the experience, meaning our customers can express their creative sides and leave our store with a truly original purchase. 

Our store is the first of its kind and is a must visit destination for all fans of the Rolling Stones from around the World. 

Day to Day Store Operations

• Second point of contact for in and out of hours emergencies – response teams may contact assistant manager in case of absence or non-availability of store manager.

• Address customer complaints and concerns in person, or via phone and email to create a positive customer experience.

• Lead by example whilst working on the shopfloor, delivering excellent customer service and sale tactics.

People

The assistant manager must have excellent people management and decision-making skills, to support the store manager with team leadership. Responsibilities include but not limited to:

• Escalating personnel issues to the store manager and giving perspective to assist in resolving issues with store manager.

• Leading and motivating staff to push sales – staff sales training, daily briefs, assist the store manager in setting daily and weekly targets and goals.

• Approving timesheets for contingent workers in the absence of the store manager.

• Assess all staff performances to help them succeed in their roles, play people to their strengths.

Compliance

The assistant manager will be responsible for supporting the store manager in ensuring any activity within the RS9 store complies with internal policies and procedures, as well as local laws and regulations.

• Ensure all GDPR regulations in store are adhered to.

• Swiftly report any H&S issue in-store to the store manager, and in the absence of the store manager the appropriate supplier depending on the issue (Estate team, Wren etc.).

• Adhere to all UMG H&S regulations.

• Conduct weekly fire extinguisher checks.

Sale Strategies

The assistant manager supports the store manager with driving and increasing revenue of the store by motivating and managing their team. This looks like:

• Main lead on sale strategy, in charge of creating and implementing successful sale campaigns in store to boost sales and improve KPIs.

• Create and implement sales tactics for staff, provide training where needed, recaps and new techniques. 

• Working with the team to create visually strong commercial displays, work with the Visual Merchandiser to create visually strong, attractive displays to increase revenue.

• Conduct staff informative briefs on new product, instore promotions, products to focus on selling and any specific KPIs to focus on.

• Ordering window displays if needed by the store manager.

• Work alongside the store manager in planning for product launches, markdowns and seasonal sales.

Inventory Management

Supports business operations by working to keep inventory levels both meeting customer demand and not overcrowding storage space, this is done by:

• Ordering stock for the store in a way that ensures store remains well stocked but not overcrowded, also while keeping delivery quantities manageable for staff to process – Deep understanding of storage space and bestselling product is essential.

• Participating in the stock write off process, ensuring write offs are processed and approved correctly and are done in a timely manner to ensure accuracy on stock counts in store.

• Follow the store managers planning on ordering new product to store to ensure product is ready in time for launches.

• Processing deliveries in a timely and efficient manner whilst ensuring accuracy.

• Assess and report any issue with stock levels in store to the store manager.

• Oversee and implement workable daily stock counts on high value items.

• Executing stock transfers if necessary.

• Investigate any discrepancies in stock and reconciliate in an appropriate way.

• Responsible for all non-product orders (cleaning products, new appliances, office supplies, toiletries and any other items needed), ensuring necessary items are always available for staff.

Financial

Supporting the store manager in ensuring all cash handling, payments, refund and disputes are all processed accurately and appropriately, as well as ensuring any suppliers used for RS9 are paid in a timely manner.

• Ensure that all daily cash audits are completed correctly and accurately.

• Deliver staff training on cash management, fraudulent transactions and correct refund processing.

• Report any cash issues, withdrawals or any out of norm activity on POS to the store manager.

• Writing the end of week reporting of KPIs and distributing to the wider business in an informative and accurate way.

• Ensure turnover reporting to Estates team is completed accurately in the absence of the store manager.

Core skills required

• Strong decision-making skills

• Excellent leadership and people management skills

• Communication and interpersonal skills

• Strong organisational skills

• Exceptional attention to detail

• Excellent customer service skills

• Conflict resolution and problem-solving skills

• Developed computer skills – POS systems, Microsoft office 365

• Strong maths and analytic skills and ability to make informed decisions

• Excellent writing skills

Just So You Know…

The company presents this job description as a guide to the major areas and duties for which the jobholder is accountable. However, the business operates in an environment that demands change and the jobholder's specific responsibilities and activities will vary and develop. Therefore, the job description should be seen as indicative and not as a permanent, definitive, and exhaustive statement.

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