Kobalt

The Role As a Customer Success Associate, you will serve as the primary point of contact for our members, managing inquiries and ensuring a seamless experience. You will leverage Zendesk to respond to member questions and collaborate cross-functionally to enhance our services. We are looking for a proactive, adaptable team player with an entrepreneurial spirit who thrives in a dynamic environment. Strong communication skills and a customer-first mindset are essential for this role. What You’ll Do You provide support to the Kosign team with scheduled administrative tasks as well as Kosign’s clients responding to queries via Zendesk. You ensure that Kosign has all relevant information required for a successful client onboarding and assist with ongoing catalog ingestion and data clean-up. You maintain and optimize client account information, ensuring that Kosign is well-positioned for efficient catalog registration, royalty collection, and ongoing administration for the duration...

Job Title: IT Support Engineer Department: IT & Security Reporting To: Service Desk Manager Location: London, United Kingdom Hybrid Working: 3 days in your local office Full-time | Permanent The Role The IT team at Kobalt Music is a global team of 9 that reports to the VP of IT & Security, forming part of the wider KTech engineering function. We provide support for in excess of 400 people across 10 locations around the world. We are looking for a highly motivated and personable individual to join our team who will play an integral part in helping shape an ever-evolving support environment. Reporting to the Service Desk Manager, the IT Support Engineer will be responsible for independently providing onsite support to our London office, as well as providing remote support to the rest of Kobalt’s offices and employees. This is an exciting opportunity to join a global technology team supporting a fast-paced, international business while contributing to the continuous...

Job Title: Royalty Coordinator Department: Royalties, Statements & Tracking Reporting To: Manager, Statement Operations Location: London Hybrid Working: 3 days in your local office Full-time | Permanent The Role You will play a pivotal role in our newly restructured and growing Royalties team. Leveraging your strong problem-solving and numerical skills, you'll be responsible for managing "unhappy-path" royalty scenarios to ensure our clients are paid accurately and promptly. In addition, you will help maintain Kobalt’s reputation for best-in-class service by administering bespoke contractual obligations and contributing to the continuous improvement of our royalty processes. Success in this role requires excellent organisational and prioritisation abilities, alongside a proven capacity to quickly adapt to new and exciting challenges. Working within a close-knit team, you’ll also provide analytical reporting to various stakeholders across the business. Reporting to the...

Job Title: Coordinator, Global Digital Operations Department: Global Digital Business Reporting To: Matt Rose Location: New York, United States Hybrid Working: 3 days in your local office Full-time | Permanent The Role As Kobalt’s Global Digital Business team continues to evolve and grow, we are negotiating increasingly sophisticated deals, managing a heightened volume of partnerships, and adapting to new markets and products that are coming to market across the world. The Coordinator, Global Digital Operations will drive optimization and claiming across a diverse range of User-Generated Content (UGC) partnerships (including YouTube, Meta, and TikTok) while acting as the organizational backbone of the Global Digital Operations team. Beyond tracking key deliverables and managing workflows throughout the partnership lifecycle, you will proactively design and implement better systems to maximize our operational efficiency. What You’ll Do You coordinate digital rights operations,...

The Role We are looking for a highly detail-oriented and proactive Intern to join our Contract Administration team. Based in Nashville, this role supports the onboarding, interpretation, and administration of our client agreements, a crucial step in ensuring we deliver accurate, timely royalty collections and reporting to our creators. You’ll play an essential part in maintaining the integrity of our publishing agreements within Kobalt’s bespoke operational systems and supporting ongoing contract workflows. This is an excellent opportunity for someone early in their career who enjoys solving technical challenges, has a curious mindset, and thrives in a fast-paced, team-oriented environment. What You’ll Do Interpret and input key terms from publishing agreements, including Schedule 1s, into our proprietary operations system Assist in maintaining accurate records, tracking logs, and system documentation Provide general administrative support to the broader Contract...