RA is seeking an experienced people manager with good attention to detail to help us to continue to provide best in class support to the ticketing customers and clients of RA. This role will be responsible for managing our growing Customer Success team, ensuring RA continues to provide a service level to all customers that is efficient and knowledgeable. This role will involve actively assisting with the daily tasks carried out by the Customer Success team whilst overseeing team members training and progress.
Electronic music is ingrained in the culture of RA and a strong interest and understanding of the industry is hugely desirable.
RA welcomes applicants from all abilities, backgrounds, ethnicities, experiences, expressions, and orientations. We aim for the staffing at RA to be a reflection of the communities we cover, amplify and participate within. We actively promote equality, diversity, and inclusion in the workplace, this is reflected in our internal operations and...
Jul 17, 2021
Full time
RA is seeking an experienced people manager with good attention to detail to help us to continue to provide best in class support to the ticketing customers and clients of RA. This role will be responsible for managing our growing Customer Success team, ensuring RA continues to provide a service level to all customers that is efficient and knowledgeable. This role will involve actively assisting with the daily tasks carried out by the Customer Success team whilst overseeing team members training and progress.
Electronic music is ingrained in the culture of RA and a strong interest and understanding of the industry is hugely desirable.
RA welcomes applicants from all abilities, backgrounds, ethnicities, experiences, expressions, and orientations. We aim for the staffing at RA to be a reflection of the communities we cover, amplify and participate within. We actively promote equality, diversity, and inclusion in the workplace, this is reflected in our internal operations and...
What You’ll Do
You will engage in ongoing dialogue with customers on NI’s official online channels such as the user forum, social media and YouTube to stimulate positive community conversation
As a Community Manager, you will monitor and engage in our external communities (Discord, FB groups, Reddit, KVR etc.)
Collaborating with our customer care agents, you will resolve community support cases in a timely manner
You’ll keep track on trending and hot topics in the community and help build engagement
Work with cross-functional teams and connect with internal experts to answer to prevalent community topics
You’ll help build, maintain & nurture a network of online community moderators/power users and develop fruitful relationships with them
As the face of our external communities, you will represent the voice of the customer in our product development process
What You’ll Need
You bring proven...
Jun 30, 2021
Full time
What You’ll Do
You will engage in ongoing dialogue with customers on NI’s official online channels such as the user forum, social media and YouTube to stimulate positive community conversation
As a Community Manager, you will monitor and engage in our external communities (Discord, FB groups, Reddit, KVR etc.)
Collaborating with our customer care agents, you will resolve community support cases in a timely manner
You’ll keep track on trending and hot topics in the community and help build engagement
Work with cross-functional teams and connect with internal experts to answer to prevalent community topics
You’ll help build, maintain & nurture a network of online community moderators/power users and develop fruitful relationships with them
As the face of our external communities, you will represent the voice of the customer in our product development process
What You’ll Need
You bring proven...
About the Job:
Beatport is looking for an enthusiastic Office Manager for the Berlin office, preferably with some experience in this field. This is a part-time role (25 hours per week) and a flexible schedule is a possibility. If you are fluent in German and able to communicate well in English, we would like to hear from you.
Job Profile:
Responsible for setting the overall tone of the office, being the first person to greet arriving employees and visitors, as well as fielding inbound calls
Manage incoming and outgoing mail/deliveries, identifying cost/time savings wherever possible
Manage inventory of office supplies, ensuring basics are always on hand and the conference rooms are fully stocked
Ensure that the kitchen is in good order, fully stocked with supplies and treats for the staff and visiting artists/guests
Communicate policies, changes, updates, etc. regarding office management to staff
Record office expenses and maintain a set...
Jun 30, 2021
Part time
About the Job:
Beatport is looking for an enthusiastic Office Manager for the Berlin office, preferably with some experience in this field. This is a part-time role (25 hours per week) and a flexible schedule is a possibility. If you are fluent in German and able to communicate well in English, we would like to hear from you.
Job Profile:
Responsible for setting the overall tone of the office, being the first person to greet arriving employees and visitors, as well as fielding inbound calls
Manage incoming and outgoing mail/deliveries, identifying cost/time savings wherever possible
Manage inventory of office supplies, ensuring basics are always on hand and the conference rooms are fully stocked
Ensure that the kitchen is in good order, fully stocked with supplies and treats for the staff and visiting artists/guests
Communicate policies, changes, updates, etc. regarding office management to staff
Record office expenses and maintain a set...
