Credit Controller

About RA

Resident Advisor has been a home for electronic music culture since 2001. Event discovery, ticketing, news and long-form editorial, artist profiles, original films, and a weekly mix series two decades deep. Around 7 million people use the web platform every month, with a wider audience across our apps and other channels. Underneath the platform sits a network of contributors and city managers across dozens of cities, which is how we stay connected to the scenes we cover rather than reporting on them from a distance. RA is 25 years old, independent, B.Corp certified and intent on being indispensable to the artists, promoters and audiences who make this culture.

The role

This is a newly created role and the first time we have brought credit control in-house at RA. You will support the day-to-day collections process across the group, working with the wider finance team and following established processes to help ensure invoices and other balances are collected accurately and on time.

Alongside invoice collections, you will support the administration of financial support and benefits for promoters. You will follow agreed processes and work with the wider team to ensure these are recorded accurately. This adds variety to the role and provides insight into how RA supports its promoter partners.

As you build confidence, there will be opportunities to take on more responsibility, improve how we work and gain experience in payment processing and other areas of finance operations.

Responsibilities

Credit control and collections

• Support collections across our debtor book by following up on unpaid invoices by phone and email
• Work with colleagues in Sales and Account Management to gather information and help resolve outstanding balances, particularly for accounts outside the UK
• Raise invoices and credit notes relating to collections activity, with guidance where needed
• Keep client account records and internal trackers accurate and up to date
• Provide regular updates on debtor balances and collections activity to the finance team
• Escalate issues promptly, including unresponsive contacts, accounts requiring further action and gaps in the process

Promoter support and finance operations

• Monitor promoter loan balances against agreed repayment schedules, follow up when payments are due and raise anything off track with the Financial Controller
• Process agreed deductions on RA's ticketing platform when instructed
• Review contracts to identify relevant information, including discounts, payment terms and loan terms, asking for support where anything is unclear
• Support the accurate administration and recording of agreed promoter financial support and benefits
• Contribute to payment processing and other finance operations as the role develops

Process improvement

• Follow established controls and processes while identifying opportunities to improve tools, reporting and ways of working
• Share ideas for making collections and finance administration more efficient as you become familiar with the role
• Work collaboratively across Finance and other teams to support clear, timely information and effective decision-making

Who we are looking for

Essential

• Experience in credit control, collections, accounts receivable or a similar finance administration role
• A demonstrable understanding of accounts receivable and collections, and how they operate within a business
• An understanding of how to follow up on unpaid invoices professionally while maintaining accurate records
• Comfortable using Excel to update and maintain trackers; support will be available for more complex work
• Clear and professional communication skills when working with clients and internal colleagues
• Strong attention to detail and an organised approach to a busy workload
• Willingness to learn, ask questions and build confidence in the role
• Genuine affinity for electronic music culture and RA's mission

Desirable

• Experience supporting repayment or loan tracking
• Exposure to multiple currencies or business entities
• Familiarity with QuickBooks or similar accounting software
• An interest in improving processes as you learn how they work

You do not need an accounting qualification for this role. We are looking for someone dependable, organised and keen to develop their credit control experience.

What we offer you

• Generous annual leave policies aimed at promoting work-life balance.
• Flexibility in working arrangements, offering hybrid or remote work options based on role requirements and location.
• Matching pension schemes and/or 401k.
• Comprehensive staff wellbeing initiatives, featuring regular activities and workplace programmes to support mental and physical health. This includes discounted ClassPass memberships and custom-fitted earplugs.
• Company-led social events, team lunches and discounts on RA merch.
• Paid annual volunteering allowance, encouraging contributions to community projects and charities you care about.
• Regular company-wide Q&As with senior leadership, along with ongoing virtual educational training sessions for all staff.
• A transparent internal company culture committed to diversity, equity and inclusion (see: https://ra.co/about/diversity).
• Active involvement in community projects within the electronic music community (see: https://ra.co/about/community).

More about RA

We are independent and we intend to stay that way. 25 years in, RA answers to the culture it came from rather than to outside stakeholders. That is what enables us to make decisions on a long-term basis.

Our staff, contributors and international teams are not observers. They are part of the scenes we cover, and that is what we hire for. Craft first, and then a genuine stake in this music rather than just a job in it.

RA has been B Corp certified since 2024, which holds us to standards on social and environmental impact we would want to meet regardless of the badge.

We especially welcome applicants from diverse backgrounds, abilities, ethnicities, experiences, gender identities, and sexual orientations. 

Our values

• Electronic music is art.
• We celebrate the progressive values that underpin electronic music.
• We advocate for a more inclusive and equitable electronic music community.
• We honour the past, present and future of electronic music.
• We use innovation to empower the community.
• We choose honesty over gain and purpose over profit.
• We're always front left.

This role is a permanent position based in London at our Head Office. Applicants must be based in London and able to work from the office three days per week. The annual salary range for this role is £30,000–£40,000. If you have questions about the role, please contact work@ra.co.

This listing will be open for a minimum of two weeks from 29th September. Please add work@ra.co to your contacts and check your junk or spam folder for emails from us.