Insomniac - E-commerce Merchandising Manager

Job Summary:

WHO ARE YOU?
Do you enjoy dance music? Do you excel at merchandising? Then you’re in luck! We are looking for a highly motivated self-starter who embodies both a passion for dance culture and a love of e-commerce. Is this you? Read on… 

WHO ARE WE?
Insomniac produces some of the most innovative, immersive music festivals and events in the world. Enhanced by state-of-the-art lighting, pyrotechnics and sound design, large-scale art installations, theatrical performers and next generation special effects, our events captivate the senses and inspire a unique level of fan interaction.  The quality of the Headliner experience is our top priority.

Insomniac produces 10,000 concerts, club nights and festivals for seven million attendees annually across the globe. Since its inception, Insomniac's events have taken place in 13 countries across five continents. The company's premiere annual event, Electric Daisy Carnival Las Vegas, is the world’s largest dance music festival and attracts more than 525,000 fans over three days. The company was founded by Pasquale Rotella and has been based in Los Angeles since it was formed in 1993.

THE ROLE
Insomniac is looking for an E-commerce Merchandising Manager to drive the growth, presentation, and performance of Insomniac’s online store. This hybrid role combines hands-on merchandising with strategic Ecommerce management, ensuring our digital storefront not only reflects the DNA of our brands but also delivers seamless shopping experiences that maximize engagement and revenue. Partnering closely with cross-functional teams—including Creative, Marketing, and Operations—this role will oversee product launches, site merchandising, content strategy, and analytics to elevate our online presence and fuel our community’s connection with the brand. This position will report to the Head of Fashion & Apparel. This is not a remote position.
    
RESPONSIBILITIES 

• Own day-to-day site merchandising: homepage, product categorization, navigation, and promotional storytelling
• Partner with Design, Production, and Planning teams to ensure accurate and timely product launches.
• Oversee Ecommerce calendar, aligning product drops and campaigns with marketing and festival timelines
• Develop strategies to optimize site performance, conversion, and average order value through data-driven decision
• Monitor inventory levels and recommend actions to maximize sell-through
• Collaborate with Creative on product photography, PDP copy, and digital assets to ensure consistent brand expression
• Analyze site metrics (traffic, conversion, bounce, cart abandonment) and translate insights into actionable improvements
• Manage promotional cadence, pricing strategies, and discount programs in alignment with business goals.
• Support customer experience initiatives by partnering with Ops/CS teams to address feedback and pain points
• Assist in long-term Ecommerce roadmap development, providing input on platform functionality and enhancements
• Train and provide support in onboarding team members, clients, vendors and partners when needed
• All other projects and initiatives as identified

QUALIFICATIONS

• 3-5 years experience in Ecommerce merchandising or management (fashion, streetwear, or lifestyle brands a plus)
• Strong understanding of online merchandising best practices, UX, and digital customer journeys
• Proficient in Shopify (or similar Ecommerce platforms) and analytics tools (Google Analytics, Shopify reports, etc.)
• Comfortable with data-driven decision making and presenting insights to leadership
• Experience coordinating cross-functional teams and managing Ecommerce calendars
• Strong visual eye with an understanding of branding, product storytelling, and digital presentation
• Excellent communication, organizational, and problem-solving skills
• Passion for music, culture, and the Insomniac community is a must

WORK ENVIRONMENT

• Must be willing to travel to work during holidays, evening and weekend hours, as required, to meet deadlines 
• Must be able to tolerate loud noise levels and drastic temperature climates while working on site at various event location 
• Must be able to work in open concept office space
• Applicants for employment in the U.S. must possess work authorization, which does not require sponsorship by Insomniac for a visa.

EQUAL EMPLOYMENT OPPORTUNITY 

We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. 

Insomniac strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. 
 
We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.
 
We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Insomniac will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Insomniac also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process.  Insomniac will also provide reasonable religious accommodations on a case-by-case basis.

HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
 
Insomniac recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Insomniac may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.

Hiring Salary Range: $80,000-$100,000 USD

Please note that the compensation information provided is a good faith estimate for this position only and is provided pursuant to the California Salary Transparency in Job Advertisements Law. It is estimated based on what a successful California applicant might be paid. It assumes that the successful candidate will be in California or perform the position from California. Similar positions located outside of California will not necessarily receive the same compensation. Insomniac takes into consideration a candidate’s education, training, and experience, as well as the position’s work location, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. In compliance with the California Law, a potential new employee’s salary history will not be used in compensation decisions.