4 jobs found

The objective of this role is to bring seniority and structure to the sales team by leveraging the candidate’s existing network to improve our lead sourcing methodologies, identify opportunities, and increase our sales conversion rates. We are looking for an individual that not only has a strong track record leading sales team to reach their targets, but also has had previous experience with CRM tools like Salesforce and managing a P&L, ensuring a strategic approach to team development and revenue growth. Key Responsibilities : Sales Team Leadership : Provide senior-level guidance to the sales team, fostering a culture of excellence and accountability. Implement effective methodologies and tools to structure their workflow and optimize performance. Establish individual targets within the sales team to ensure each business developer is sourcing properly and has a robust sales pipeline within our focus genres and client classifications. P&L Management : Ensures...

As an Artist Support Specialist, you will work directly with TuneCore artists to help them distribute their music online, answer their questions, and resolve any issues they have about their service. In this role, you will primarily support our growing LATAM market: - Answer customer emails, DMs, and phone calls to help artists distribute their music, and to use other TuneCore services - Resolve issues and questions customers have about TuneCore products and services - Work within TuneCore’s administrative system to update and correct account issues; cancel account content as needed - Product account management - Provide reporting on customer and product issues - Work with a team on special projects as needed - Report technical and communication issues in order to better service TuneCore artists - Perform other duties as assigned by management Qualifications ● Fluent in English and Spanish ● At least one year of experience working in an office and/or customer service...

As the  Manager, Label Management , your role is crucial in ensuring our clients' label releases are launched effectively in the market. You will keep our clients up-to-date with the latest trends and developments in the music industry, including best practices and retail strategies. Owning and maintaining solid relationships with our clients and their team is essential to achieving our objectives. What You'll Do: Serve as the primary point of contact at The Orchard, Maintain positive and productive relationships with artists, management, agents, and industry contacts of varying sizes and genres. Provide advice and assistance on all aspects of music distribution to ensure their success. Provide guidance and support to labels on digital release best practices and metadata requirements. Oversee approvals and updates of digital releases Collaborate with labels and internal departments to help create, communicate, and execute new release and catalog development plans and...

TuneCore is looking for a dynamic, detail-oriented Fraud Prevention Specialist to join the team. As a Fraud Prevention Specialist, you will investigate TuneCore accounts for abnormal or suspicious behavior relating to account creation and distribution, monitor streaming and download reports for artificial or abusive trends, review the withdrawal of sales revenue from accounts, and communicate directly with clients to ensure the reduction of fraudulent activity.  Specific Duties:  Review (approve or reject) customer withdrawal requests and evaluate withdrawals for suspicious and malicious activity.  Research and find patterns to prevent unsanctioned activity.  Investigate potential occurrences of unsanctioned activity and report to management.  Communicate with customers, by email and phone, regarding potentially fraudulent activity.  Identify trends and key insights to help minimize fraud, including but not limited to reports of streaming abuse.  Provide reporting on...