Focusrite
Shek Tong Tsui, Hong Kong
Technical Support Engineer (HK) Based: Shek Tong Tsui, Hong Kong Term: Full-time, permanent Rate: HKD 200,000
The role:
Working as part of a Global cross-functional team, answering pre and post sales enquiries relating to Focusrite & Novation products, e-store purchases, product registration and software activation by phone, email and live-chat, and working pro-actively to reduce the number of incoming enquiries.
Core responsibilities:
Act as focal point for all technical and non-technical enquiries relating to the Focusrite/Novation product lines, E-Store, product registration and software activation in a timely, friendly, problem-solving manner via email, phone and live-chat.
Work alongside global support team to maintain positive KPIs on key social media platforms (Facebook, Twitter, Instagram, etc.)
Work with Asia-Pacific distribution network to ensure our customers in the region are getting a great customer experience.
Monitor and respond to...