SoundCloud

The Role This is a full-time role limited to a 1 year contract initially within SoundCloud’s Community Operations team located in Berlin.  As Community Support Specialist, you will work with our Listeners and Creators directly to help and enable them to have an incredible support experience when using SoundCloud. Your focus will be on providing customer support to the SoundCloud community, primarily via written channels (e.g. email) in English.  The entire team supports all areas of the product and your focus will be on providing customer support to our community. We help you become an expert in all areas of SoundCloud from troubleshooting to noting feature requests and help bring the voice of the customer to the full SoundCloud team.  About You You like to be the one who gets problems solved. You enjoy delving into the technical details to troubleshoot issues, find a resolution and help get reported problems with the site resolved promptly....

Overview We’re looking for an experienced Senior Project Manager to join our global brand marketing team. You will provide operational, production and creative support across marketing, artist relations, communications and business. The ideal candidate is a rock star at managing mid to large scale cross-functional projects, product launches, 3rd party partnerships and their associated workflows. This role is based in SoundCloud’s New York office and will report to the Director of Marketing Operations.  In this role, you’ll be responsible for facilitating the development and review of digital marketing campaign content. This includes everything from documenting and monitoring project progress, performance reporting, budget, approval and deliverable tracking and supporting new processes that will increase efficiency and agility.  About you   You have 5-7 years’ experience working at a brand or agency in a marketing...

What's next in music is first on SoundCloud. As the world’s largest open audio platform, SoundCloud is powered by a connected community of creators, listeners and curators who share, discover and influence what’s new, now and next in music and audio. At SoundCloud, we always looking for ways to better serve the artists, podcasters and other audio producers that upload to SoundCloud everyday.  You will help form, validate, and incubate key strategic initiatives believed in by our leadership to do exactly that. Your work will help influence the priorities and projects undertaken by our go to market teams focused on the users that upload to SoundCloud. Above all, your work will impact the careers of many artists, podcasters and audio producers worldwide.  You will: Inspire and develop our strategy, compile regular reports, drive go to market alignment and provide modeling support Build sustainable cross functional relationships across the...