SoundCloud

As the world’s largest music and audio platform, SoundCloud lets people discover and enjoy the greatest selection of music from the most diverse creator community on earth. Since launching in 2008, the platform has become renowned for its unique content and features, including the ability to share music and connect directly with artists, as well as unearth breakthrough tracks, raw demos, podcasts and more. This is made possible by an open platform that directly connects creators and their fans across the globe. Music and audio creators use SoundCloud to both share and monetise their content with a global audience, as well as receive detailed stats and feedback from the SoundCloud community.

SoundCloud London, UK
Feb 28, 2020
Full time
What's next in music happens on SoundCloud first. As the world’s largest open audio platform, SoundCloud is powered by a connected community of creators, listeners and curators who share, discover and influence what’s new, now and next in music and audio.We reach hundreds of millions of listeners globally every month, many of whom listen on mobile.  We're looking for an  Artist Relations Manager  with responsibility to develop and maintain relationships with priority SoundCloud artists and grow their use and understanding of the SoundCloud platform. You will provide key insights into artist needs on the platform, with a focus on expanding SoundCloud's relationships with the music industry. You will also serve as an evangelist for SoundCloud and work across internal teams.  The ideal candidate will be a clear, confident communicator with deep music industry knowledge and experience working directly with the Creator community.  Key Responsibilities:  Day-to-day management of designated key artist and manager relationships, at all levels.  Representing SoundCloud to the artist and management community through meetings, check-ins and updates on a regular basis.  Responsibility for communicating how the creative community can best use SoundCloud to grow their career, engage with and grow their fanbase, and monetize on the platform.  Problem solving for members of our artist community.  Working cross-functionally with Creator, Label Relations, Brand Revenue, Marketing, PR, and other teams within SoundCloud to represent the voice of the creator community.  Using data and industry knowledge, work to identify artists for further engagement and for inclusion in SoundCloud Premier  Managing all aspects of relationships with a designated cohort of artists who are part of SoundCloud Premier.  Working closely with Marketing and Content Strategy teams to identify and develop new opportunities to surface creators in outbound consumer and brand marketing/franchises.  Requirements:  At minimum five (5) years experience in artist management, label product management, artist relations, and/or artist marketing Deep knowledge of current music, digital and industry trends, and are a passionate SoundCloud user  Digitally savvy, with a passion for new technology and an ability to think creatively about artist needs.  You’re a confident and personable self-starter.  You can easily carry conversations with industry leaders  Superior attention to detail and strong organizational skills.  Ability to manage multiple priorities simultaneously, within tight deadlines.  Ability to effectively communicate with all levels of management.  Exceptional written/verbal communication skills and interpersonal/team skills.  You are able to work under pressure in a fast-paced, rapidly changing environment, across various time zones Diversity at SoundCloud SoundCloud is for everyone. Diversity and open expression are fundamental to our organization; they help us build a social platform and global community where anyone can create, discover, and share sounds. We acknowledge the challenges in our industry, and strive to develop an inclusive culture where everyone can contribute. >>> Click on Apply Now to be taken to the application page. 
SoundCloud Berlin, Germany
Feb 28, 2020
Full time
SoundCloud is the world's leading audio platform, allowing everyone to share and discover unique content anywhere, anytime, on the web and on mobile. We believe that our community comes first - they’re at the heart of everything we do - our goal is to make it an effortless experience for people to find information, share feedback and resolve their problems, on SoundCloud. The Role This is a full-time role in SoundCloud’s Community Operations team located in Berlin. As Community Support Specialist, you will work with our Listeners and Creators directly to help and enable them to have an incredible support experience when using SoundCloud. Your focus will be on providing customer support to the SoundCloud community, primarily via written channels (e.g. email) in English.  The entire team supports all areas of the product and your focus will be on providing customer support to our community. We help you become an expert in all areas of SoundCloud from troubleshooting to noting feature requests and help bring the voice of the customer to the full SoundCloud team.  About You You like to be the one who gets problems solved. You enjoy delving into the technical details to troubleshoot issues, find a resolution and help get reported problems with the site resolved promptly. You value the importance of excellent customer support, and are interested in acting as a passionate internal advocate for our diverse, growing community. You have knowledge of current music, digital and industry trends. You’ve previously worked in a customer service environment (min. 1 year experience, knowledge of Zendesk a plus) and thoroughly enjoyed it  You’re extremely well organized Others describe you as, tech-savvy and the go-to-person for solving user issues.  You’re self-motivated (especially when encountering difficult situations), considerate, detail-oriented and know how to prioritize. You take initiative and ownership, if it needs doing, you do it.  You have a degree or equivalent, native-level English and your writing is clear and simple. Other languages are always a plus.  You’re an active-listener with a strong desire to learn If you’re excited about working with us on supporting the SoundCloud community we’d love to hear from you. Please  record a 2 minute audio message, upload it as a private track on  Soundcloud.com  and introduce yourself . Reflect on the points above and tell us why working on the Community Operations Team at SoundCloud is the perfect fit for you. Tell us how you can contribute to and improve our customer support framework Use the timed comments to link us to your profiles on the web (your blog, Twitter, etc).  Then apply with your  resume and cover letter, including the secret link to the recording  in your application. Proofread! Make sure you spell and capitalize SoundCloud correctly. We are lucky to receive many applications for every position, so try to make your application stand out About Us: We’re international! We operate in the US, Berlin and London and all of our communication is in English.  We have a flexible, friendly and inclusive office environment in Mitte  Our environment is a learning one, with specific focus on development, including a professional development allowance and a possibility to use 20% of your time for a personal project. You can contribute to our Engineering Blog post.  Not located in Berlin? No worries, we offer extensive relocation support including allowances, one way flights, temporary accommodation and, by partnering with Expath, on the ground support on arrival. Interested in a gym membership, photography course or book? We have a Creativity and wellness benefit! We offer free German courses in office at beginning, intermediate and advanced.  Lunch twice a week, plus countless snacks and goodies!  Diversity at SoundCloud: SoundCloud is for everyone. Diversity and open expression are fundamental to our organization; they help us build a social platform and global community where anyone can create, discover, and share sounds. We acknowledge the challenges in our industry, and strive to develop an inclusive culture where everyone can contribute. >>> Click on Apply Now to be taken to the application page. 
SoundCloud Los Angeles, CA, USA
Feb 28, 2020
Full time
What's next in music happens on SoundCloud first. As the world’s largest open audio platform, SoundCloud is powered by a connected community of creators, listeners and curators who share, discover and influence what’s new, now and next in music and audio.We reach hundreds of millions of listeners globally every month, many of whom listen on mobile.  We are looking for hungry, ambitious, and talented individuals looking to take on an exciting challenge and join one of the highest-performing sales teams in the music industry. SoundClouds Talent Team is a critical component of our sales model. In this role, you will: Join one of the highest-performing sales teams in the business. Challenge yourself and have a lot of fun with amazing colleagues. Develop a deep understanding of the Music industry and SoundClouds products. SoundClouds Talent Team is responsible for driving enormous growth in the business. We pride ourselves on setting high goals and have a ton of fun achieving them together. We take pride in our culture greatly, and only invite optimistic, talented, and motivated people to join our team. The Role: Handle top of funnel (priority) leads and reach outs Collaborate with Head of Talent and Sales Ops to come up with new processes to optimize lead generation and flow of talent into Creator Services Work with label services on executing release campaigns Do discovery & qualification with our current customers & prospects to better understand how they’re using and gaining value from SoundCloud Be a key component in ensuring we have accurate data via crm management to drive the strategy for our future growth Use a variety of methods (Email, phone, social media) to engage prospects, users and decision makers Generate new business opportunities to fuel SoundCloud growth. Have the autonomy to operate beyond your role and help the team continuously improve and optimize our process, training, use of technology, and any other aspects of our business. About You: 2-3+ years experience in a sales role (preferably music or Saas platform experience) Enjoy working in a collaboratively competitive environment. Make others around you better while achieving your own goals. Deep understanding of sales tactics and client relations Be coachable (don’t just do what we say, but rather be self-aware and reflective, and digest feedback critically and adapt to overcome challenges). Be friendly, enthusiastic and demonstrate empathy and thoughtfulness in your professional communication. To REALLY stand out, you have experience in: Entrepreneurship The music industry Diversity at SoundCloud SoundCloud is for everyone. Diversity and open expression are fundamental to our organization; they help us build a social platform and global community where anyone can create, discover, and share sounds. We acknowledge the challenges in our industry, and strive to develop an inclusive culture where everyone can contribute. >>> Click on Apply Now to be taken to the application page.