Podcast.co ignites new and exciting podcasts. Our services include a platform for publishing and distribution. Plus our production arm works with leading brands, agencies, influencers and individuals spread their message further using the power of audio.

Podcast.co Manchester, UK
Apr 30, 2019
Full time
Podcast.co are currently seeking an enthusiastic person with a passion for Podcasts and Storytelling to work as part of our dynamic team in our City Centre office. This position suits a candidate who has previous experience with customer service. Our company ignites exciting new podcasts, we operate a podcast hosting and distribution platform and studio facilities to help clients get podcasts off the ground. You’ll need to have a personable approach to talking to clients on the phone plus via chat/email so great written communication skills are essential. We’re looking for outgoing candidates who aren’t afraid to get in front of the camera or behind the microphone to help communicate our brand message. You’ll be first point of contact for customers, so you should be proactive in troubleshooting issues, providing quick and efficient solutions and helping customers to achieve their goals. In addition to these tasks you will also be responsible for creating and improving our help guide content, managing our submissions process and generally making sure that customers are happy with our service. You should have the following skills who are willing to learn and have a great attitude: An inquisitive mind, with a good understanding of how the web works Great communication skills A positive attitude and aspires to please people Ambitious and target driven with desire to achieve great things Experience providing customer support for a technical product The ability to identify opportunities and escalate them to the right department We want to offer a great ongoing career opportunity for the right person, you’ll gain first hand industry experience by working alongside experts in technology, sales, marketing and business growth. Here’s some of what we offer: Relaxed ‘silicon valley’ style environment. Flexible working hours, days off etc High degree of creative control over your work ‘be your own boss’ Open discussion and transparency, we love contribution Opportunity to attend industry events (workshops, seminars etc) A learning budget for you to buy books, ebooks and training materials Apple Mac to work on Free refreshments & lunch Funky city centre offices with ultra ergonomic chairs Social events & team nights out Salary £18-23k, Depending on experience.