Reverb

Reverb is the online marketplace for musicians to buy, sell and learn about new, used, vintage and handmade music gear. When Reverb launched in 2013, it was founded on the principle that buying and selling musical instruments should be easy and affordable. Since then we’ve become a thriving marketplace that connects millions of people around the world to the gear and the inspiration needed to make music.

Reverb Chicago, IL, USA
May 13, 2019
Full time
Reverb.com is looking for a Receptionist to ensure our Lakeview location remains a best place to work as we continue to expand.  We need a self-starter who can innovate to promote efficiency and adapt to shifting priorities quickly.  Someone who thrives in fast-paced environments and approaches challenges with a smile will do well in this role.  This person will be in charge of day-to-day operations with the opportunity to take on larger projects and new challenges! Responsibilities: Be the welcome wagon/ambassador for all visitors, vendors and interviewees; ensure guests sign in upon arrival and direct them to the appropriate team members.  Manage incoming deliveries and schedule pickups for outgoing shipments. Be the primary point of contact for our vendors and constantly evaluate relationships to upgrade with more competitive services/offers. Be hyper aware of office organization-- everything should have a home and our space should be highly functional. Organize monthly lunches and happy hours, executive meetings and other company events. Ensure that fruit and snacks are stocked, dishes are clean and space is tidy in general. Requirements: Experience with G-suite including mail, calendar, sheets; Mac users preferred. Self-starter with ability to multi-task. Strong attention to detail, positive attitude and passion for learning.
Reverb Chicago, IL, USA
May 13, 2019
Full time
Reverb.com is looking for passionate people managers to coach our next generation of leaders. We care deeply about fostering an environment that promotes learning and development, and you’ll play an instrumental role in implementing different tactics, strategies, and practices to grow our engineers as professionals and provide them with the right challenges to keep them engaged and motivated. As a company that values feedback, we are looking for people who excel at both giving and receiving feedback in a way that encourages dialogue and inspires teams to succeed.   To complement your people skills, you’re also confident in your knowledge and understanding of software development and technologies. We believe in a team-oriented approach that encourages managers to be actively involved in the engineering process: effectively leading technical discussions, helping to resolve technical disagreements, presenting and evaluating engineering trade-offs, and rolling up your sleeves to get your hands dirty  in the code, if the occasion calls for it.   Responsibilities: Manage the performance and career growth of team members. Set clear expectations for their team members and provide constructive feedback. Clear the road for the team by identifying and removing obstacles. Ensure that Reverb standard engineering practices are followed or help define practices where there may be a gap. Champion communication and trust between teams, peers, product and across the organization. Communicate product team’s goals to engineers to ensure everyone is on track and understands the bigger picture initiatives. Foster a culture centered around delivery with a focus on quality.   Requirements: Great people leader with a history of building a strong engineering team via hiring, developing, and motivating talent. Enthusiastic about Reverb and the products we are building with the ability to instill that excitement in others. Ability to breakdown problems and communicate effectively to both technical and non-technical stakeholders. Deep expertise in web technologies with a track record of overseeing technical design and completing projects with high quality. Comfortable operating at leadership level as well as pairing with other developers to understand their technical roadblocks. Proven track record of motivating teams towards delivering business results in a fast-paced, agile environment. Experience in related domains within e-commerce is highly desirable. Prefer experience in both front (React or similar) and back-end (Ruby/Go/Node) technologies. What you'll get To complement our competitive compensation and stock options plans, we offer: No-bureaucracy environment where ownership and initiative is valued. Health insurance and a healthy work environment-- no 80 hour weeks. 401k with 4% match. Flexible vacation and sick days. Pre-tax commuter benefits. A MacBook Air, monitor, keyboard, mouse of your choice and standing desk. Discounts on music gear.   This is a local position in Chicago, please no remote workers or recruiters.  Please send us a link to your Github!
Reverb Chicago, IL, USA
May 13, 2019
Full time
We work primarily in Swift. We sweat the details, spending time polishing a critical feature to delight our users. But we are a lean team and always try to leverage the right tool for the job. That sometimes means leaning on older Objective-C code or using a webview. We believe in fast development cycles, readable code, testing, and automation. Everyone at Reverb takes creative initiative, helps set their own priorities, and comes up with new ways to grow the business. Our software engineers take pride in crafting great software but take even more pride in product ownership, taking ideas from concept to release and beyond. Not sure what it's like to work here? Check this out:  https://product.reverb.com Here are the qualities we look for in our potential hires: Product ownership  – we are not just software engineers and designers. At Reverb, you’ll be expected to track the performance of features you release, talk to customers, and help figure out next steps to grow the business. Self-motivation  – taking initiative to just get things done. Have an idea? Find someone else to help you make it a reality rather than waiting for work to be assigned. About iOS @ Reverb: Our small and lean team of mobile engineers between iOS/Android and a PM. Our app is native, 75/25 split between Swift and Objective-C. We use a combination of REST and GraphQL for networking. Continuous Integration with Unit and UI Testing and Fastlane integration. Mobile at Reverb drives about 50% of revenue. Responsibilities: Enhance and maintain the Reverb iOS app - writing, debugging and testing Swift and (an ever shrinking amount of) Objective-C code. Work with the product team to implement their vision while providing feedback and taking ownership of the behavior, design, and implementation of features. Refactor existing code with pride. Embrace and extend patterns and processes employed by mobile through pairing and active participation in review. Learn the Reverb platform and advocate on behalf of users. Collaborate across development, marketing, customer engagement, content, sales, and management teams to gather feedback. Serve as a mentor to other mobile developers. Pursue the advancement of your skills both in and outside of Reverb. Requirements: Prior experience leading mobile projects from concept to implementation Ability to guide and mentor junior team members  Understanding of network frameworks and APIs A portfolio of published apps in the App store that demonstrate your skills and expertise Bonus Points: Experience working with alternative mobile frameworks like React Native, RXSwift/RXCocoa. Knowledge or experience with Rails, Go, Protobuf, or GraphQL. Android or other mobile platform experience. A love of playing or enjoying music. What you'll get: Competitive salary and stock options in a high growth company. No-bureaucracy environment where ownership and initiative is valued. Health insurance and a healthy work environment-- no 80 hour weeks. 401k with 4% match. Flexible vacation and sick days. A MacBookPro, monitor, keyboard, mouse of your choice. Even a stand up desk if you want! Discounts on music gear. This is a local position in Chicago, please no remote workers or recruiters.  Please send us a link to your github!
Reverb Chicago, IL, USA
May 13, 2019
Full time
Reverb.com is looking for an outstanding Accounting Manager to help drive our day-to-day accounting, financial, and reporting processes. Key duties include leading parts of the monthly and quarterly close processes, managing AR and AP processes, performing balance sheet account analyses, supporting annual audits, and developing staff accountants. We're a lean team which allows for a lot of project ownership, collaboration, and the ability to make real impact on the business. As a growing and evolving company, accounting & finance is very experimental here! We're looking for analytical thinkers with creative ideas who can go beyond the numbers and think critically about the business.  Responsibilities: Own full life cycle accounting for domestic and international entities.  Ensure the accurate compilation, analysis and reporting of accounting data and revenue by reviewing and approving monthly journal entries and assisting with the completion of the consolidated monthly financial statements. Reconcile intercompany transactions. Analyze and effectively communicate the financial performance of entities - work with other departments to help them better understand the financial impact of their operations and how that impacts the bottom line. Help automate and streamline manual processes by interfacing with developers and business stakeholders. Assist in preparation for annual audit and tax return filings. Mentor & manage staff accountants. Assist VP, Finance in documenting and monitoring internal controls as well as desk-level procedures. Be a critical thinker and team player-- we are a small team, and we take an all-hands approach to problem-solving. Requirements: CPA or CMA designation. Bachelor's degree in accounting or finance and 8+ years  experience in the field, including previous role as an Accounting Manager. Advanced knowledge of Generally Accepted Accounting Principles (GAAP). Excellent written and verbal communication skills. Must be an Excel guru and have experience with accounting software; Netsuite preferred. Audit and tax preparation experience. Able to work well with senior executives and stakeholders, as well as mentor/lead other team members. Experience in a high-volume, transaction heavy environment. Extremely detail-oriented-- mistakes don’t get past you, and everything reconciles. Strong analytical skills-- you excel working in a challenging and fast-paced work environment while contributing to the continued success of the company. Strong sense of urgency and general business acumen. What you’ll get: Competitive salary and stock options in a high growth company. No-bureaucracy environment where ownership and initiative is valued. Health insurance and a healthy work environment-- no 80 hour weeks. 401k with 4% match. Flexible vacation and sick days. A MacBookAir, monitor, keyboard, mouse of your choice and stand-up desk. Discounts on music gear.
Reverb Chicago, IL, USA
May 13, 2019
Full time
Since launching in 2013, Reverb has grown into the world’s most popular music gear site, connecting millions of people around the world to the gear and the inspiration they need to make music. Our growing team comes to work each day to make Reverb the best place for musicians and music lovers to buy, sell, and learn about music gear.   As part of the Reverb Data Engineering team, you’ll help build the platform to enable data-driven decisions and products that scale along with our business. We’re using Python and Scala to build a streaming architecture to support production machine learning. We’re a small, eager team so we’re looking for engineers who can take a high degree of initiative and enjoy working across team boundaries.   Everyone at Reverb takes creative initiative, helps set their own priorities, and comes up with new ways to grow the business. Our engineers take pride in building great software but take even more pride in shipping great features for our customers. If want to learn more, check out  this video on working at Reverb .   Responsibilities : Design, build and maintain our data pipeline and machine learning services.  Develop ETL ecosystem tools (currently using Elasticsearch, Spark, Python, Redis, PostgreSQL, and more) Collaborate with data science and stakeholders across the organization to raise the bar for data best practices and management Demonstrate and communicate a deep understanding of your chosen languages and frameworks to be able to make tradeoffs. Able to do more with less complexity. Advocate for internal and external customers to break down problems, set priorities and follow up on performance and functionality Build and maintain internal data processing and visualization tools to ensure that stakeholders have timely access to data. Lead in pairing sessions, code reviews and take initiative on research projects/ requirements   Requirements : Professional experience in high-volume ETL systems. Python experience a must, Scala and AWS experience are pluses as they're part of our ecosystem.   Understands different types of data storage and their trade-offs with regards to availability, consistency, read/write throughput and maintenance cost. High-level understanding of machine learning techniques such as regression, data cleaning and/or clustering algorithms. Able to communicate effectively with engineering peers, data analytics, and business stakeholders. What you'll get: Competitive salary and stock options in a high growth company. No-bureaucracy environment where ownership and initiative is valued. Health insurance and a healthy work environment-- no 80 hour weeks. 401k with 4% match. Flexible vacation and sick days. A MacBook Air, monitor, keyboard, mouse of your choice and standing desk. Discounts on music gear.   This is a local position in Chicago, please no remote workers or recruiters.  Please send us a link to your Github!
Reverb Chicago, IL, USA
May 13, 2019
Full time
Reverb.com is looking for a genuine music-gear obsessive to help moderate our rapidly expanding community of musicians. We live for our customers and their success stories, which is why we empower our Customer Engagement Specialists to flex their creative muscles to come up with innovative solutions tailored to our users specific cases. Our customer engagement team supports all users as they buy and sell on the site, arbitrating disputes between different users, and working to prevent fraudulent and suspicious activity.  While we do provide Reverb specific training, customer service experience is a must as this position will largely involve communicating with our customers via email, chat, and phone. Please make sure to share with us what customer service means to you in your application!  Responsibilities: Assisting customers with day-to-day needs through email, chat, and phone. Brokering resolution in the event of disputes between buyers and sellers. Leveraging content, self-help articles, Reverb features, and your knowledge of our policies and procedures to recruit new buyers and sellers to the site. Keeping a constant, vigilant eye on all site activity. A myriad of other tasks that come with a startup environment and a rapidly growing business. Requirements: Previous experience in a solution-oriented customer service role. Experience providing support via a live chat service like Zendesk Chat Excellent written and verbal communication skills. Knowledge of music gear brands, models, and history. The ability to learn new programs, type quickly and generally multitask on a computer. Ability to work full-time hours as well as evenings and weekends. Nice to Haves: Experience with credit card fraud detection and prevention. Bilingual in English/Spanish is a plus! What you’ll get: Competitive salary and stock options in a high growth company. No-bureaucracy environment where ownership and initiative is valued. Health insurance and a healthy work environment. 401k with 4% match. Flexible vacation and sick days. A MacBook, monitor, keyboard, mouse of your choice. Even a stand up desk if you want! Discounts on music gear.
Reverb Chicago, IL, USA
May 13, 2019
Full time
We build primarily in Ruby/Rails, Python, Go and React, but we value identifying the right language/framework for the job.  We believe in fast development cycles, clean architecture, test driven code, fast specs, and continuous deployment. Everyone at Reverb takes creative initiative, helps set their own priorities, and comes up with new ways to grow the business. Our software engineers take pride in crafting great software but take even more pride in product ownership, taking ideas from concept to release and beyond. Not sure what it's like to work here? Check this out:  https://product.reverb.com Here are the qualities we look for in our potential hires: Product ownership  – we are not just software engineers and designers. At Reverb, you’ll be expected to track the performance of features you release, fix bugs, and understand your impact on the business.  Self-motivation  - taking initiative to just get things done. Have an idea? Make a pitch and have your idea turned into reality. Responsibilities: Building the Reverb core Rails app and refactoring existing code to higher quality standards. Developing public facing and internal JSON APIs (we use Grape and Go to build these). Having a deep understanding of your chosen languages and frameworks, enough to understand and make tradeoffs. Participating in pairing sessions, code reviews, and researching things independently. Being more than an engineer - a product owner who wants to interact with customers, break down large problems, help set your own priorities, and follow up on the performance of your features to know how they impact customers directly. Requirements: Professional experience with React, Ruby 2, Rails 4 and Postgres or other RDBMS. Experience with unit testing (whether TDD, BDD, or spike it first and test it later) and a desire to push everyone to do better. Great communication skills and the desire to collaborate across departments and with customers. Experience with ElasticSearch, Redis, Docker - huge pluses. What you'll get: Competitive salary and stock options in a high growth company. No-bureaucracy environment where ownership and initiative is valued. Health insurance and a healthy work environment-- no 80 hour weeks. 401k with 4% match. Flexible vacation and sick days. A MacBookPro, monitor, keyboard, mouse of your choice. Even a stand up desk if you want! Discounts on music gear. This is a local position in Chicago, please no remote workers or recruiters.
Reverb Chicago, IL, USA
May 13, 2019
Full time
Reverb.com is looking for a genuine music-gear obsessive to help moderate our rapidly expanding community of musicians globally. We live for our customers and their success stories, which is why we empower our Customer Engagement Specialists to flex their creative muscles to come up with innovative solutions tailored to our users specific cases. Our customer engagement team supports all users as they buy and sell on the site, arbitrating disputes between different users, and working to prevent fraudulent and suspicious activity.  While we do provide Reverb specific training, customer service experience is a must as this position will largely involve communicating with our customers via email, chat, and phone. Please make sure to share with us what customer service means to you in your application!  Responsibilities: Assisting customers with day-to-day needs through email, chat, and phone. Added flexibility and availability to respond to live inquiries from Spanish speaking customers over chat. Handling queue of Spanish specific customer voicemails and emails. Brokering resolution in the event of disputes between buyers and sellers. Leveraging content, self-help articles, Reverb features, and your knowledge of our policies and procedures to recruit new buyers and sellers to the site. Keeping a constant, vigilant eye on all site activity. A myriad of other tasks that come with a startup environment and a rapidly growing business. Requirements: Previous experience in a solution-oriented customer service role. Bilingual in English/Spanish. Experience providing support via a live chat service like Zendesk Chat. Excellent written and verbal communication skills. Knowledge of music gear brands, models, and history. The ability to learn new programs, type quickly and generally multitask on a computer. Ability to work full-time hours as well as evenings and weekends. Nice to Haves: Experience with credit card fraud detection and prevention. What you’ll get: Competitive salary and stock options in a high growth company. No-bureaucracy environment where ownership and initiative is valued. Health insurance and a healthy work environment. 401k with 4% match. Flexible vacation and sick days. A MacBook, monitor, keyboard, mouse of your choice. Even a stand up desk if you want! Discounts on music gear. This position is based in our Chicago, IL HQ.
Reverb Chicago, IL, USA
May 13, 2019
Full time
Reverb has established itself as the leading marketplace for buying and selling musical instruments across the globe. We believe leading with vision, proactively utilizing customer and stakeholder feedback loops, and understanding our customer experience and systems are essential to building impactful products.  We believe a sense of purpose keeps teams aligned. We bring a global perspective to everything we build, including our transactions platform. If you want to work with a talented, nimble team in an environment that values accuracy, creativity, autonomy, and pragmatic decision-making, you'll be right at home here.   About You: You are passionate about understanding how to leverage technology to solve big problems. You enjoy the logic behind technical systems. You pride yourself on strong communication skills and thorough, just-in-time requirements gathering. You are motivated to help design and engineering teams understand their priorities and stay on track throughout development. You believe no task is complete without keeping stakeholders in the loop.  You have a love for numbers, you enjoy balancing your personal budget, and you even can get excited about preparing for tax season… occasionally.     Our ideal candidate will combine excellent technical, product and business skills to ensure Reverb provides top-notch payment solutions for our users and internal systems for stakeholders.  Responsibilities: Work with key stakeholders in operations, finance, accounting, risk and fraud to understand their needs and priorities. Gather technical and business requirements for projects, and clearly communicate the vision and plan for each iteration. Coordinate with design and engineering to identify lean, sustainable approaches to deliver impactful transaction features to our users. Leverage payment and risk technologies, along with accounting integrations, to deliver effortless and accurate payment and reconciliation experiences for users and internal stakeholders. Document and maintain an outcome-focused roadmap; manage changing requirements under tight deadlines in a fast-paced environment. Nurture a continuous feedback loop between yourself, stakeholders and 3rd party vendors.   Requirements: 3+ years of relevant work as a technical product manager working on transaction-oriented products. Experience participating in technical discussions, and running meetings with technical and business leaders. A proven bias for action when managing multiple projects and priorities. Experience managing incoming requests in a way that keeps the team focused, while demonstrating progress to stakeholders. Track record of anticipating, identifying, and ensuring resolution of possible technical and business implications of each release. Strong systems thinking abilities. A proactive approach to problem solving. Outstanding written and verbal communication skills. Confident using SQL to pull data for analysis. Exposure to payments and/or accounting is a plus.