Reverb

Reverb is the online marketplace for musicians to buy, sell and learn about new, used, vintage and handmade music gear. When Reverb launched in 2013, it was founded on the principle that buying and selling musical instruments should be easy and affordable. Since then we’ve become a thriving marketplace that connects millions of people around the world to the gear and the inspiration needed to make music.

Reverb Chicago, IL, USA
Sep 10, 2019
Full time
Reverb is a leading online marketplace for buying and selling new, used, and vintage musical instruments. Since launching in 2013, Reverb has grown into a vibrant community of buyers and sellers all over the world. By focusing on inspiring content, price transparency, musician-focused eCommerce tools, a music-savvy customer service team, and more, Reverb has created an online destination where the global music community can connect over the perfect piece of music gear.    We build primarily in Ruby/Rails, Python, Go and React, but we value identifying the right language/framework for the job. We believe in fast feedback cycles, clean architecture, continuous deployment and validating our ideas in production as soon as we can.    Everyone at Reverb takes initiative, helps set their own priorities, and comes up with ways to grow the business. Our software engineers take pride in crafting great software but take even more pride in product ownership, taking ideas from concept to release and beyond.   Here are the qualities we look for in our potential hires: Product ownership  – we are not just software engineers and designers. At Reverb, you’ll be expected to track the performance of features you release, talk to stakeholders, fix bugs, and understand your impact on the business. Self-motivation  - taking the initiative to get things done by finding ways around potential roadblocks and proactively working with other team members to find right-sized solutions. Leadership  - you have a framework of how you want to quickly and safely ship software, are ready to implement that vision, and can instill that vision in others.    Responsibilities: Building the Reverb core Rails app and scaling it to millions of users and a growing engineering team. Developing and maintaining public-facing and internal APIs using gRPC, Protobufs, and Graphql Taking a pragmatic approach to product development through understanding and making well-reasoned technical decisions and tradeoffs.  Participating in pairing sessions, code reviews, and researching things independently. Elevating your direct team members and other developers through continuous mentorship.  Being more than an engineer - a product owner who wants to interact with customers, break down large problems, and follow up on the performance of your features to know how they impact customers directly. Requirements: 5+ years of professional experience with web technologies and applicable RDBMSes. ( We use Ruby on Rails and Postgres ). Deep expertise of your chosen languages and frameworks, but curiosity and ability to ramp up on new technologies quickly when called for. Experience with unit testing (whether TDD, BDD, or spike it first and test it later) and a desire to push everyone to do better. Great communication skills and the desire to collaborate across departments and with customers. Experience with ElasticSearch, Redis, Docker - huge pluses. What you'll get: To complement our competitive compensation and equity plans, we offer:  No-bureaucracy environment where ownership and initiative are valued. Health insurance and a healthy work environment. 401k with company match. Paid parental leave. Flexible vacation and sick days. Pre-tax commuter benefits. Bi-monthly lunches. A MacBook, monitor, keyboard, mouse of your choice and standing desk. This is a local position in Chicago, please no remote workers or recruiters.
Reverb Chicago, IL, USA
Sep 10, 2019
Full time
Reverb is a leading online marketplace for buying and selling new, used, and vintage musical instruments. Since launching in 2013, Reverb has grown into a vibrant community of buyers and sellers all over the world. By focusing on inspiring content, price transparency, musician-focused eCommerce tools, a music-savvy customer service team, and more, Reverb has created an online destination where the global music community can connect over the perfect piece of music gear.    As Public Relations Specialist, you’ll work closely with Reverb’s Public Relations & Communications Manager to promote Reverb through creative and strategic storytelling. You’ll be responsible for securing media and thought leadership opportunities that highlight Reverb’s brand, people, and community. You’ll work within the marketing team and across departments to not only support current initiatives and campaigns but also identify new opportunities to promote the Reverb brand, increasing Reverb’s awareness and credibility among new and existing users. To apply, please submit a resume and writing samples (media pitches, press releases, articles, etc.) for us to review! In this role you will: Develop and execute successful media relations campaigns by researching and identifying targets, drafting press releases, compiling relevant assets, creating personalized media pitches, and securing coverage. Build and maintain media relationships across targeted publications, including mainstream music, music trade, tech, local, and other key outlets. Manage customer advocacy program by working closely with Reverb’s Outreach Team to identify and vet notable users; Create media outreach campaigns and secure coverage surrounding key customer success stories. Identify and secure local branding opportunities, including media coverage, speaking opportunities, and awards.  Work closely with the Artist Relations, Content, and International Marketing teams to support and promote campaigns and initiatives. Actively monitor the news for proactive and reactive opportunities to tell the Reverb story. Track and analyze media coverage for regular results reports.    Skills/Experience required: BA / BS degree in public relations, strategic communications, journalism, or a related field.  2-3 years of public relations experience with a focus on media relations and thought leadership; agency experience is preferred, but not required.  A track record of executing media relations and thought leadership campaigns that result in consistent coverage in key media outlets; Experience with consumer retail or music brands is a plus.  Experience owning media outreach campaigns from start to finish, including ideation, content creation, research, and reporting. Excellent written communication skills, with the proven ability to write both creative/engaging and succinct/error-free copy; Samples required.  Strong interpersonal skills that allow you to easily connect both with internal team members and external stakeholders, including media contacts, partners, and customers.   Self-motivated with relentless attention to detail and ability to manage multiple projects and priorities at once.   Location  The position is based in our American HQ in Chicago, IL and requires occasional travel.   What you’ll get: To complement our competitive compensation and equity plans, we offer:  No-bureaucracy environment where ownership and initiative are valued. Health insurance and a healthy work environment. 401k with company match. Paid parental leave. Flexible vacation and sick days. Pre-tax commuter benefits. Bi-monthly lunches. A MacBook, monitor, keyboard, mouse of your choice and standing desk.
Reverb Chicago, IL, USA
Aug 30, 2019
Full time
Founded in 2013, Reverb is the largest music instrument marketplace in the world.  Whether you’re a musician or a music lover, our mission is to make the world a more musical place, and we’re well on our way with 10 million customers visiting us each month to buy and sell instruments on our site and apps. Reverb is proud to foster an inclusive and accessible community and workplace for music lovers from all walks of life.   People are our most valuable asset, and we’re looking for an experienced recruiter who can continue to grow and shape our organization. As a results-driven, fast-paced team, we innovate and adapt to meet lofty goals while maintaining an unsurpassed candidate experience. Although our talent acquisition strategy includes aggressive growth plans across all of technology and product, we’re not willing to compromise on quality. We’re looking for a Technical Recruiter who is passionate about people, relationship building, and the Reverb experience! Please include a cover letter with your application.   Responsibilities: Full-cycle recruitment for tech-related roles; screen resumes, interview qualified candidates, evaluate skill level, manage offer process, and conduct reference checks. Develop and nurture a diverse pipeline of top talent through various sourcing techniques and effective relationship building. Partner with hiring managers to prioritize current and upcoming hiring priorities, as well as iterate on interview processes. Advocate for the candidate experience and identify opportunities for process improvement within the recruitment lifecycle. Further Reverb’s involvement in local tech community through strategic partnerships and attending and hosting networking events, meet-ups, etc.  Offer a consistent, strong candidate experience; provide a high-touch, delightful experience to each applicant. Promote employer brand, culture, and values to attract the highest qualified talent for teams across the organization. Produce regular reporting on the health of the talent pipeline and other recruiting metrics. Iterate on talent acquisition strategy by identifying and sharing industry best practices. Serve as Subject Matter Expert on industry and candidate trends that affect our broader People and Business strategies   Requirements: Successful track record in fast-paced, high-volume recruiting for technology roles like software development, design, product, infrastructure and data. Proven ability to communicate effectively with candidates, internal stakeholders and teammates. Impeccable attention to detail, superb prioritization, organization and time management skills. Experience working on a small, collaborative team with a ‘get it done’ mentality. Ability to identify, attract and hire passive candidates who align with our purpose. Conversational understanding of technology, especially surrounding application development, data, infrastructure and product. What you'll get: To complement our competitive compensation and equity plans, we offer: No-bureaucracy environment where ownership and initiative is valued. Health insurance and a healthy work environment.  401k with a company match. Paid parental leave. Flexible vacation and sick days. Pre-tax commuter benefits. Bi-monthly lunches. A MacBook, monitor, keyboard, mouse of your choice and standing desk.
Reverb Amsterdam, Netherlands
Aug 30, 2019
Full time
Reverb is a leading online marketplace for buying and selling new, used, and vintage musical instruments. Since launching in 2013, Reverb has grown into a vibrant community of buyers and sellers all over the world. By focusing on inspiring content, price transparency, musician-focused eCommerce tools, a music-savvy customer service team, and more, Reverb has created an online destination where the global music community can connect over the perfect piece of music gear.   We are looking to hire a Customer Engagement Specialist to help support our rapidly expanding community of European musicians. This role involves supporting buyers, sellers, and browsers on the site, arbitrating disputes between different users, and partnering with our Risk team to prevent fraudulent and suspicious activity.   While we do provide Reverb-specific training, previous experience in a high-volume, high-touch customer service role is required, as this position involves communicating with our customers via email, chat, and phone.    The role will be based in EU Headquarters in Amsterdam, with our offices located close to the city centre and the Vondelpark.   Responsibilities: Assisting customers with day-to-day needs through email, chat, and phone. Brokering resolutions in the event of disputes between buyers and sellers on the platform. Leveraging content, self-help articles, Reverb features, and your knowledge of our policies and procedures to guide users Monitor and police site activity including messages, offers and orders. Encourage sales, listings and other activity on Reverb.   Requirements: Excellent written and verbal communication skills. Prior experience providing customer service for an online business. The ability to learn new programs, type quickly and generally multitask on a computer. A strong sense of empathy and superb conflict resolutions skills Experience working with a support ticketing platform like Zendesk. Fluency in English and French; German and Spanish also pluses. Nice to haves: Knowledge of music gear brands, models, and history.   ----------------------------------------------------------------------------------------------------------------   Spezialist im Kundendienst - Amsterdam Reverb ist der führende Marktplatz für den Kauf und Verkauf von neuen, gebrauchten und vintage Musikinstrumenten. Seit seiner Gründung in 2013, ist Reverb zu einer lebhaften internationalen Community von Käufern und Verkäufern herangewachsen. Durch den Fokus auf inspirierende Inhalte, transparente Preisgestaltung, Musiker-fokussierte e-Commerce tools, ein Musiker Kundendienst Team und mehr, hat Reverb einen Ort geschaffen wo sich die globale Musiker-Community über das perfekte Stück Equipment miteinander verbinden kann.    Wir suchen nach einem Spezialisten im Kundendienst um unsere stetig wachsende community von Europäischen Musikern zu unterstützen. Die Rolle beinhaltet die Betreuung von Käufern, Verkäufern, Nutzern, die Schlichtung von Streitigkeiten zwischen Nutzern und die Zusammenarbeit mit unserem Risk team um Betrügereien sowie verdächtige Aktivitäten vorzubeugen.   Obwohl wir ein Reverb-Spezifisches training anbieten, wird entsprechende Erfahrung in einem hochfrequenten Kundenservice-Umfeld vorausgesetzt. Diese Position beinhaltet den Kontakt mit unseren Kunden per E-mail, Chat und Telefon.   Die Stelle soll in den Büroräumen unseres EU Hauptquartiers in Amsterdam besetzt werden, welche sich in der Nähe des Stadtzentrums und dem Vondelpark befinden.    Aufgaben Unterstützung unserer Kunden in alltäglichen Fragen durch E-mail, Chat oder Telefon Vermittlung zwischen Käufern und Verkäufern auf der Plattform im Falle eines Disputs Nutzung der Inhalte, selbsthilfe Artikeln, Reverb Features sowie dein Wissen über die Reverb Richtlinien und Prozesse um unsere Nutzer zu unterstützen Beobachtung und Überwachung der Aktivitäten auf der Seite inkl. Nachrichten, Angeboten und Bestellungen Förderung der Verkäufe, Inserate und anderen Aktivitäten auf Reverb   Anforderungen Ausgezeichnete Kommunikationsfähigkeiten in Wort und Schrift Fundierte Erfahrungen im Kundendienst für ein Online Unternehmen Die Fähigkeit neue Programme zu erlernen, schnell zu tippen sowie generelles Multitasking am Rechner Ein ausgeprägtes Mitgefühl und die Fähigkeit Konflikte zu lösen Erfahrung im Umgang von Support Ticketing Plattformen wie Zendesk Fließende Deutsch- und Englischkenntnissen, Spanisch oder Französisch ist ein Plus  Extras Wissen über Musik-spezifische Marken, Modelle und Geschichte
Reverb Amsterdam, Netherlands
Aug 30, 2019
Full time
Reverb is a leading online marketplace for buying and selling new, used, and vintage musical instruments. Since launching in 2013, Reverb has grown into a vibrant community of buyers and sellers all over the world. By focusing on inspiring content, price transparency, musician-focused eCommerce tools, a music-savvy customer service team, and more, Reverb has created an online destination where the global music community can connect over the perfect piece of music gear.   We are looking to hire a Customer Engagement Specialist to help support our rapidly expanding community of European musicians. This role involves supporting buyers, sellers, and browsers on the site, arbitrating disputes between different users, and partnering with our Risk team to prevent fraudulent and suspicious activity.   While we do provide Reverb-specific training, previous experience in a high-volume, high-touch customer service role is required, as this position involves communicating with our customers via email, chat, and phone.    The role will be based in EU Headquarters in Amsterdam, with our offices located close to the city centre and the Vondelpark.   Responsibilities: Assisting customers with day-to-day needs through email, chat, and phone. Brokering resolutions in the event of disputes between buyers and sellers on the platform. Leveraging content, self-help articles, Reverb features, and your knowledge of our policies and procedures to guide users Monitor and police site activity including messages, offers and orders. Encourage sales, listings and other activity on Reverb.   Requirements: Excellent written and verbal communication skills. Prior experience providing customer service for an online business. The ability to learn new programs, type quickly and generally multitask on a computer. A strong sense of empathy and superb conflict resolutions skills Experience working with a support ticketing platform like Zendesk. Fluency in English and French; German and Spanish also pluses. Nice to haves: Knowledge of music gear brands, models, and history.   ----------------------------------------------------------------------------------------------------------------   Spécialiste Service Client - Amsterdam Reverb.com est une marketplace dédiée aux instruments de musique qui a changé la manière d’acheter et de vendre en ligne du matériel de musique neuf et d’occasion. Depuis son lancement en 2013, Reverb est devenu une communauté dynamique composée d'acheteurs et de vendeurs du monde entier. En se concentrant sur le contenu inspirant, la transparence des prix, des outils de vente en ligne dédiés, un service client constitué de musiciens et de musiciennes, et bien plus, Reverb est maintenant une plateforme incontournable où la communauté musicale mondiale peut se connecter autour du matériel de musique.   Nous recherchons un musicien ou une musicienne passionné(e) par le matériel de musique pour rejoindre notre service client et accompagner notre communauté de musiciens européens en très forte croissance. Ce poste impliquera d’aider les utilisateurs qui souhaitent acheter et vendre sur le site, augmenter proactivement notre communauté de vendeurs et prendre en charge de nombreuses autres tâches quotidiennes en collaboration avec notre équipe de gestion des risques afin de prévenir les activités frauduleuses et suspectes.   Bien que nous offrions une formation spécifique à Reverb, une expérience préalable dans le domaine du service à la clientèle à haut volume est requise car ce poste implique de communiquer avec nos clients par email, chat et téléphone.    Ce poste sera basé au sein de notre siège Europe, nos bureaux sont situés à proximité du centre-ville d’Amsterdam dans le quartier de Vondelpark.   Responsabilités : Aider les clients quotidiennement par courriel, chat et téléphone. Négocier et solutionner d'éventuels conflits entre acheteurs et vendeurs sur la plate-forme. Tirer parti du contenu, des articles de notre centre d’aide, des fonctions de Reverb, de vos connaissances de nos politiques et procédures pour guider les utilisateurs. Surveiller et contrôler l'activité du site, y compris les messages, les offres et les commandes. Générer des ventes, des nouvelles annonces et d’autres actions sur  Reverb.com . Compétences requises : Excellentes compétences en communication orale et écrite. Expérience antérieure au sein du service client d'une entreprise en ligne. Capacité à apprendre l’utilisation de nouveaux logiciels, à écrire rapidement sur ordinateur et à gérer plusieurs tâches en même temps sur un ordinateur. Avoir un sens inné du service client. Expérience dans l’utilisation de logiciels dédiés au service client comme Zendesk. Parler couramment anglais et français ; l’allemand et l’espagnol sont un plus. Compétences bonus : Connaissance des instruments de musique, des marques, des modèles et de leur histoire.
Reverb Chicago, IL, USA
Aug 30, 2019
Full time
We build primarily in Ruby/Rails, Python, Go and React, but we value identifying the right language/framework for the job.  We believe in fast development cycles, clean architecture, test driven code, fast specs, and continuous deployment. Everyone at Reverb takes creative initiative, helps set their own priorities, and comes up with new ways to grow the business. Our software engineers take pride in crafting great software but take even more pride in product ownership, taking ideas from concept to release and beyond. Not sure what it's like to work here? Check this out:  https://product.reverb.com Here are the qualities we look for in our potential hires: Product ownership  – we are not just software engineers and designers. At Reverb, you’ll be expected to track the performance of features you release, talk to stakeholders, fix bugs, and understand your impact on the business. Self-motivation  - taking initiative to just get things done. Have an idea? Make a pitch and have your idea turned into reality.   Responsibilities: Building the Reverb core Rails app and refactoring existing code to higher quality standards. Developing public facing and internal APIs using gRPC and JSON Having a deep understanding of your chosen languages and frameworks, enough to understand and make tradeoffs. Participating in pairing sessions, code reviews, and researching things independently. Being more than an engineer - a product owner who wants to interact with customers, break down large problems, help set your own priorities, and follow up on the performance of your features to know how they impact customers directly.   Requirements: Professional experience with React, Ruby 2, Rails 4 or other applicable web frameworks and Postgres or other RDBMS. Deep expertise of your chosen languages and frameworks, but curiosity and ability to ramp up on new technologies quickly when called for. Experience with unit testing (whether TDD, BDD, or spike it first and test it later) and a desire to push everyone to do better. Great communication skills and the desire to collaborate across departments and with customers. Experience with ElasticSearch, Redis, Docker - huge pluses.   What you'll get: To complement our competitive compensation and stock options plans, we offer: No-bureaucracy environment where ownership and initiative is valued. Health insurance and a healthy work environment-- no 80 hour weeks. 401k with 4% match. Flexible vacation and sick days. Pre-tax commuter benefits. A MacBook Air, monitor, keyboard, mouse of your choice and standing desk. Discounts on music gear.   This is a local position in Chicago, please no remote workers or recruiters.
Reverb Chicago, IL, USA
Aug 30, 2019
Full time
Reverb is the largest music instrument marketplace in the world, transforming the way musicians buy and sell new and used music gear online. Founded in 2013, our first love was guitar, and we quickly became the premiere destination to find and sell used and vintage guitars, obscure pedals, boutique amps and other rare instruments. As we grew and built a global business, we expanded our focus to include synths, drums, horns, DJ equipment, recording gear and more. Today, more than 10 million musicians and music lovers visit our website and use our app each month, and global sales on the platform have surpassed $1 billion.    As Reverb’s Director of Retention Marketing, you’ll drive our retention marketing strategy as a leader on our growth team. You’ll be responsible for Reverb’s lifecycle marketing across multiple channels and mentor our email marketing team. You’ll use your analytical abilities to develop testing and measurement plans and work closely with our product marketing, product, data analytics and data science teams to design experiments and improve buyer and seller revenue, retention, loyalty and LTV.   In this role you will: Develop and execute successful retention marketing strategies, including lifecycle / journey marketing across, email, push as well as paid marketing channels in the US and internationally. Create a test and learn culture with a strong emphasis on data and analytics, as you manage and mentor email marketing and growth team members.  Be responsible for improving key retention metrics, such as repeat buyer GMV, LTV and  purchase frequency, while collaborating closely with the product organization on user segmentation, audience analysis and personalization experimentation.  Own channel level metrics for email, push, direct mail and collaborate with product marketing team on customer research. Serve as a team expert in martech / marketing automation tools; manage vendor relationships and evaluate vendor offerings to ensure the right marketing technology stack is in place to continue scaling the business quickly.   Build a comprehensive and scalable loyalty program for both buyers and sellers on the platform.    Skills/Experience required: BA / BS degree in marketing, business or a related field. 7-10 years of B2C marketing experience, including expertise in lifecycle marketing, email marketing and digital marketing; retail, e-commerce or marketplace experience preferred.   Proven experience in retention marketing, including developing customer segmentation strategies and journey marketing programs as well as building data-driven retention teams. Experience working in a growth role or on a growth team with a focus on user retention metrics, such as LTV, purchase frequency and churn reduction.  Fluency with data and analytics, including creation of testing and measurement plans; ability to collaborate with product, data analytics and data science teams.  Expertise in loyalty program creation and management. Experience with vendor management, RFPs, vendor selection, and migration. Experience with leading CRM, marketing automation, email, CDP and BI tools.  Knowledge of musical instruments and music gear strongly preferred.  Excellent oral and written communication skills.    Location  The position is based in our American HQ in Chicago, IL and requires occasional travel.   What you’ll get: Competitive salary and stock options in a high growth company. No-bureaucracy environment where ownership and initiative is valued. Health insurance and a healthy work environment-- no 80 hour weeks. 401k with 4% match. Flexible vacation and sick days. A MacBookAir, monitor, keyboard, mouse of your choice and stand-up desk. Discounts on music gear.
Reverb Chicago, IL, USA
Aug 30, 2019
Full time
Reverb.com is looking for passionate people managers to coach our next generation of leaders. We care deeply about fostering an environment that promotes learning and development, and you’ll play an instrumental role in implementing different tactics, strategies, and practices to grow our engineers as professionals and provide them with the right challenges to keep them engaged and motivated. As a company that values feedback, we are looking for people who excel at both giving and receiving feedback in a way that encourages dialogue and inspires teams to succeed.   To complement your people skills, you’re also confident in your knowledge and understanding of software development and technologies. We believe in a team-oriented approach that encourages managers to be actively involved in the engineering process: effectively leading technical discussions, helping to resolve technical disagreements, presenting and evaluating engineering trade-offs, and rolling up your sleeves to get your hands dirty  in the code, if the occasion calls for it.   Responsibilities: Manage the performance and career growth of team members. Set clear expectations for their team members and provide constructive feedback. Clear the road for the team by identifying and removing obstacles. Ensure that Reverb standard engineering practices are followed or help define practices where there may be a gap. Champion communication and trust between teams, peers, product and across the organization. Communicate product team’s goals to engineers to ensure everyone is on track and understands the bigger picture initiatives. Foster a culture centered around delivery with a focus on quality.   Requirements: Great people leader with a history of building a strong engineering team via hiring, developing, and motivating talent. Enthusiastic about Reverb and the products we are building with the ability to instill that excitement in others. Ability to breakdown problems and communicate effectively to both technical and non-technical stakeholders. Deep expertise in web technologies with a track record of overseeing technical design and completing projects with high quality. Comfortable operating at leadership level as well as pairing with other developers to understand their technical roadblocks. Proven track record of motivating teams towards delivering business results in a fast-paced, agile environment. Experience in related domains within e-commerce is highly desirable. Prefer experience in both front (React or similar) and back-end (Ruby/Go/Node) technologies. What you'll get To complement our competitive compensation and stock options plans, we offer: No-bureaucracy environment where ownership and initiative is valued. Health insurance and a healthy work environment-- no 80 hour weeks. 401k with 4% match. Flexible vacation and sick days. Pre-tax commuter benefits. A MacBook Air, monitor, keyboard, mouse of your choice and standing desk. Discounts on music gear.   This is a local position in Chicago, please no remote workers or recruiters.  Please send us a link to your Github!
Reverb Chicago, IL, USA
Aug 30, 2019
Full time
Reverb.com is looking for an outstanding Accounting Manager to help drive our day-to-day accounting, financial, and reporting processes. Key duties include leading parts of the monthly and quarterly close processes, managing AR and AP processes, performing balance sheet account analyses, supporting annual audits, and developing staff accountants. We're a lean team which allows for a lot of project ownership, collaboration, and the ability to make real impact on the business. As a growing and evolving company, accounting & finance is very experimental here! We're looking for analytical thinkers with creative ideas who can go beyond the numbers and think critically about the business.  Responsibilities: Own full life cycle accounting for domestic and international entities.  Ensure the accurate compilation, analysis and reporting of accounting data and revenue by reviewing and approving monthly journal entries and assisting with the completion of the consolidated monthly financial statements. Reconcile intercompany transactions. Analyze and effectively communicate the financial performance of entities - work with other departments to help them better understand the financial impact of their operations and how that impacts the bottom line. Help automate and streamline manual processes by interfacing with developers and business stakeholders. Assist in preparation for annual audit and tax return filings. Mentor & manage staff accountants. Assist VP, Finance in documenting and monitoring internal controls as well as desk-level procedures. Be a critical thinker and team player-- we are a small team, and we take an all-hands approach to problem-solving. Requirements: CPA or CMA designation. Bachelor's degree in accounting or finance and 8+ years  experience in the field, including previous role as an Accounting Manager. Advanced knowledge of Generally Accepted Accounting Principles (GAAP). Excellent written and verbal communication skills. Must be an Excel guru and have experience with accounting software; Netsuite preferred. Audit and tax preparation experience. Able to work well with senior executives and stakeholders, as well as mentor/lead other team members. Experience in a high-volume, transaction heavy environment. Extremely detail-oriented-- mistakes don’t get past you, and everything reconciles. Strong analytical skills-- you excel working in a challenging and fast-paced work environment while contributing to the continued success of the company. Strong sense of urgency and general business acumen. What you’ll get: Competitive salary and stock options in a high growth company. No-bureaucracy environment where ownership and initiative is valued. Health insurance and a healthy work environment-- no 80 hour weeks. 401k with 4% match. Flexible vacation and sick days. A MacBookAir, monitor, keyboard, mouse of your choice and stand-up desk. Discounts on music gear.
Reverb Chicago, IL, USA
Aug 30, 2019
Full time
Reverb is looking for a tenacious and detail-oriented Fraud/Payouts Specialist to support our Risk team’s mission of keeping Reverb’s marketplace the safest and most secure destination to buy, sell, and discover gear from across the globe!    As a member of the team, you’ll need to be a proactive investigator who has the health and safety of our users as your top priority. You never take things at face value, but rather you relish in the opportunity to dig deeper and analyze the information that’s put in front of you. As a person fueled by curiosity, you take the time to consider multiple perspectives and outcomes in order to mitigate fraud on the platform. You’ll play an integral role in strengthening and protecting our community of musicians and music-lovers by upholding the Reverb values and keeping the bad players at bay!   Responsibilities: Read messages, process tracking information and compose risk profiles to determine whether users are eligible to receive payouts. Assess risk to ensure payouts are being properly distributed. Follow-up on unpaid statements and negative balances. Ensure record keeping is accurate and updated. Actively manage the purchase approval queue while mitigating loss exposure. Monitor and respond to chargebacks. Identify activity and behaviors indicative of fraudulent behavior based on manual review and data analysis. Send and respond to customer support tickets related to payments and risk. Consistently update and manage spreadsheets used to report fraud trends. Work with cross-functional teams to ensure a great customer experience while preventing financial loss. Handle additional tasks associated with a fast-growing company.   Requirements: Comfort using spreadsheet software (e.g. Google Sheets, Excel, Microsoft Office), including the use of formulas. Customer-centric approach with a high level of integrity, discretion, precision and enthusiasm. Highly detail-oriented and organized with strong analytical skills. Willingness to learn new skills on the fly and actively engage in and contribute to a continuous feedback loop. Knowledge of third-party fraud prevention tools (e.g. Sift) is a plus. Prior fraud, payments, or risk management experience is a plus, but not a prerequisite. Availability to work one weekend day (can be remote).   What you'll get To complement our competitive compensation and stock options plans, we offer: No-bureaucracy environment where ownership and initiative is valued. Health insurance and a healthy work environment-- no 80 hour weeks. 401k with 4% match. Flexible vacation and sick days. Pre-tax commuter benefits. A MacBook Air, monitor, keyboard, mouse of your choice and standing desk. Discounts on music gear.
Reverb Chicago, IL, USA
Aug 30, 2019
Full time
Since launching in 2013, Reverb has grown into the world’s most popular music gear site, connecting millions of people around the world to the gear and the inspiration they need to make music. Our growing team comes to work each day to make Reverb the best place for musicians and music lovers to buy, sell, and learn about music gear.   As part of the Reverb Data Engineering team, you’ll help build the platform to enable data-driven decisions and products that scale along with our business. We’re using Python and Scala to build a streaming architecture to support production machine learning. We’re a small, eager team so we’re looking for engineers who can take a high degree of initiative and enjoy working across team boundaries.   Everyone at Reverb takes creative initiative, helps set their own priorities, and comes up with new ways to grow the business. Our engineers take pride in building great software but take even more pride in shipping great features for our customers. If want to learn more, check out  this video on working at Reverb .   Responsibilities : Design, build and maintain our data pipeline and machine learning services.  Develop ETL ecosystem tools (currently using Elasticsearch, Spark, Python, Redis, PostgreSQL, and more) Collaborate with data science and stakeholders across the organization to raise the bar for data best practices and management Demonstrate and communicate a deep understanding of your chosen languages and frameworks to be able to make tradeoffs. Able to do more with less complexity. Advocate for internal and external customers to break down problems, set priorities and follow up on performance and functionality Build and maintain internal data processing and visualization tools to ensure that stakeholders have timely access to data. Lead in pairing sessions, code reviews and take initiative on research projects/ requirements   Requirements : Professional experience in high-volume ETL systems. Python experience a must, Scala and AWS experience are pluses as they're part of our ecosystem.   Understands different types of data storage and their trade-offs with regards to availability, consistency, read/write throughput and maintenance cost. High-level understanding of machine learning techniques such as regression, data cleaning and/or clustering algorithms. Able to communicate effectively with engineering peers, data analytics, and business stakeholders. What you'll get: Competitive salary and stock options in a high growth company. No-bureaucracy environment where ownership and initiative is valued. Health insurance and a healthy work environment-- no 80 hour weeks. 401k with 4% match. Flexible vacation and sick days. A MacBook Air, monitor, keyboard, mouse of your choice and standing desk. Discounts on music gear.   This is a local position in Chicago, please no remote workers or recruiters.  Please send us a link to your Github!
Reverb Chicago, IL, USA
Aug 30, 2019
Full time
Reverb.com is looking for a genuine music-gear obsessive to help moderate our rapidly expanding community of musicians. We live for our customers and their success stories, which is why we empower our Customer Engagement Specialists to flex their creative muscles to come up with innovative solutions tailored to our users specific cases. Our customer engagement team supports all users as they buy and sell on the site, arbitrating disputes between different users, and working to prevent fraudulent and suspicious activity.  While we do provide Reverb specific training, customer service experience is a must as this position will largely involve communicating with our customers via email, chat, and phone. Please make sure to share with us what customer service means to you in your application!  Responsibilities: Assisting customers with day-to-day needs through email, chat, and phone. Brokering resolution in the event of disputes between buyers and sellers. Leveraging content, self-help articles, Reverb features, and your knowledge of our policies and procedures to recruit new buyers and sellers to the site. Keeping a constant, vigilant eye on all site activity. A myriad of other tasks that come with a startup environment and a rapidly growing business. Requirements: Previous experience in a solution-oriented customer service role. Experience providing support via a live chat service like Zendesk Chat Excellent written and verbal communication skills. Knowledge of music gear brands, models, and history. The ability to learn new programs, type quickly and generally multitask on a computer. Ability to work full-time hours as well as evenings and weekends. Nice to Haves: Experience with credit card fraud detection and prevention. Bilingual in English/Spanish is a plus! What you’ll get: Competitive salary and stock options in a high growth company. No-bureaucracy environment where ownership and initiative is valued. Health insurance and a healthy work environment. 401k with 4% match. Flexible vacation and sick days. A MacBook, monitor, keyboard, mouse of your choice. Even a stand up desk if you want! Discounts on music gear.