At Mixcloud, our purpose is to amplify culture and community. 

We operate a fair, legal audio streaming service with artists and creators at its core and have a highly engaged audience of 1M+ creators and 20M+ listeners. Our mission is to get more fans directly supporting creators. We’re empowering the people behind the music to cultivate meaningful relationships with their own fan communities, so they can make more together. We want to see a world where everyone can create sustainably and connect deeply. Beyond the algorithm, human to human.

LOUD is Mixcloud’s cultural consultancy. We created LOUD to help our brand partners achieve cultural resonance. To help them build cultural platforms that their audience cares about, with meaning and purpose.

We live the culture we champion.

We’re an agile and entrepreneurial group of technologists and creatives united by a love of music and audio culture. Our people are insightful, empathetic and intelligent. We’re a lean team who work hard, collaborate effectively and move quickly. 

Every person at Mixcloud has the ability to make a tremendous impact as we grow. We’re serious about encouraging our employees to develop their careers through goal setting, training and mentorship. Our leadership team is receptive and approachable within an atmosphere that’s positive, flexible and inclusive. 

We’re a culturally active bunch, with many of us pursuing our passions as DJs, producers, radio hosts, promoters or creatives. We host DJ lessons in the office, cater weekly lunches and host social team mixers. We offer a great benefits package that includes unlimited holiday, stock options, flexible working, a healthcare plan and a kitchen packed with healthy snacks. Wellness at work matters to us, and our team also organises meditation sessions, yoga and a running club.     

Jan 13, 2023
Full time
Mixcloud Hybrid (London, UK)
THE ROLE We are looking for a Senior Product Support Specialist to lead a small support team and also be the first point of contact for both our creators and listeners who have a query, problem, or feedback. You will work alongside the product management, engineering and design teams. This role has the opportunity for huge impact as we hope to improve and continue to build an efficient and friendly support team. Our community of creators and listeners are the heart of the platform, and customer experience is therefore very important to us. Our creator community is broad, deep and diverse; with millions of uploaders from London to Lagos to Los Angeles, crafting shows in many different formats. An ideal candidate is someone who resolves tier 2 support tickets, embraces problem solving, will help fix issues promptly, and has previous email support experience. We’re looking for someone who is technically minded as well as empathetic. You are a people person who enjoys...