ROLI

ROLI is empowering people of all backgrounds and abilities to make music more expressively. It all started with the Seaboard, ROLI’s reinvention of the piano, which launched in 2013 to worldwide acclaim. Since then ROLI has made its uniquely touch-responsive instruments smaller, more affordable, more compatible, and more approachable. It is creating a platform of hardware and software tools that connect perfectly with each other — and are also compatible with popular music-making programs. From premium instruments like the Seaboard RISE to free apps like NOISE, ROLI provides extraordinary new ways for people to make music.  

ROLI Haggerston, London, UK
Aug 21, 2019
Temporary
“It’s incredibly rewarding to work on the leading edge of music technology with a dynamic, talented and interesting team. At the end of the day we can say that we helped people and made a positive difference in their lives.” - Dan Weingartner, Head of Creator Support  ROLI is looking for a diligent and proactive Customer Returns Coordinator to own and manage our product returns process.   You will play a critical role in the smooth running of our B2C returns procedure at ROLI, ultimately bridging the gap between our Customer Support and Logistics teams. As well as the day to day management of our returns process, you will also have the opportunity to reshape and improve our processes by suggesting and implementing new and actionable solutions.  Within our Operations Team, you will represent the customer facing edge of ROLI and manage all aspects of the return process, providing a superb customer experience by closely communicating with customers throughout the process. Within Logistics you will be responsible for all aspects of the return process including: creating labels, receiving a returned product, shipping out a replacement product, providing a refund, arranging a repair and processing payments. What you’ll do: Liaise with Support, Logistics and our warehouses to ensure timely resolution of returns Liaise with Support to manage customer communication on returns, replacements, refunds and repairs Create shipping labels, send sales invoices for repairs and track returning items  Perform data entry and synchronise information across multiple systems Process orders, payments, fraud checks and refunds with accuracy and precision and reconcile with our Finance team Liaise with our warehouses to receive and sort incoming shipments, and approve contents and replacements  Manage daily repair and replacement shipments from the London ROLI site and warehouses Provide sales support to our customers (provide quotes, order status updates and amend orders if necessary) What you’ll need: Demonstrable experience and success shipping goods internationally within a commercial environment  Exceptional attention to detail with excellent written English Excellent organisational and time management skills A proactive approach and willingness to improve current processes  A strong work ethic and the ability to multitask under pressure  Experience and success working with customers  Excellent interpersonal and communication skills with the ability to work effectively within teams as well as independently The ability to adapt in a fast-paced and changing environment Bonus Points: Experience with Oracle NetSuite and Shopify Familiarity with Google Suite and Excel Experience with a Support Desk such as Freshdesk or Zendesk and Livechat Fluency in additional languages Availability for an immediate start  A passion for music and technology ROLI offers: The opportunity to work with the leading, progressive minds within technology, hardware, and music creation to directly impact the way we create and interact with music A range of meaningful benefits including: Following probation, a competitive health care cash plan A company pension scheme 23 days holiday with 2 additional social impact days and the standard 8 statutory holiday days 20 hours per year dedicated to volunteering within the local community ‘Lending Library’ of all ROLI products Team member discounts on ROLI products Wellness programme including fortnightly massages, weekly guided meditation and yoga Apple laptop and relevant software licenses for your role and beyond Generous Parental Leave policy Frequent friends and family events A great working environment, featuring daily complimentary homemade vegetarian lunches as well as fresh baked bread, limitless home­made GOLDnola A dedicated company-wide Hack Day every four weeks to expand your skill­s The opportunity to create your own “4pm” class to skillshare both your technical and creative skill sets with other ROLI team members A generous bike-to-work scheme plus in-house bike storage   A competitive salary according to your level of experience ROLI offers: The opportunity to work with the leading, progressive minds within technology, hardware, and music creation to directly impact the way we create and interact with music A range of meaningful benefits including: Following probation, a competitive health care cash plan A company pension scheme 23 days holiday with 2 additional social impact days and the standard 8 statutory holiday days 20 hours per year dedicated to volunteering within the local community Flexible working hours  ‘Lending Library’ of all ROLI products Team member discounts on ROLI products Wellness programme including fortnightly massages, weekly guided meditation and yoga Apple laptop and relevant software licenses for your role and beyond Generous Parental Leave policy Frequent friends and family events A great working environment, featuring daily complimentary homemade vegetarian lunches as well as fresh baked bread, limitless home­made GOLDnola A dedicated company-wide Hack Day every month to expand your skill­s Following probation, a generous bike-to-work scheme plus in-house bike storage   A competitive salary according to your level of experience To learn more about us and our culture, check out: Lumi: Our illuminated keyboard and interactive app  Profile on ROLI Culture in FT Sifted Life at ROLI See the Seaboard in action Songmaker kit with Marco Parisi BLOCKS the modular music studio Balderton Podcast - ROLI's company culture & building a unique team Pharrell joins the team! @ROLICareers @vegetarianatwork on Instagram ROLI wholeheartedly believes that difference stimulates a healthy and productive environment, as well as positively impact the products we create. We actively encourage diversity of background and perspective, and as an Equal Opportunities Employer, we oppose all forms of unlawful or unfair discrimination in all of our employment related processes and matters.
ROLI London, UK
Aug 21, 2019
Temporary
“ROLI is a dynamic, innovative company with a unique culture of interdisciplinary excellence. If you want to build a cutting-edge music software hardware product ecosystem, you’ll love it here.” - Angus Hewlett, VP of Engineering ROLI is looking for an experienced C++ Software Engineer to deliver quality software. As a member of our Hardware Core Tech team, you will focus on building and developing software which interacts closely with ROLI’s hardware and firmware, including ROLI Dashboard, ROLI Hardware Driver and the BLOCKS Littlefoot library. You will also work closely with our JUCE and firmware teams on our platform library and hardware API developments. This is a unique opportunity to join a company creating a network of hardware, software, platform and developer products that will revolutionise how music is made. As part of your application we require a modern C++ code sample.  What you'll do: Develop our ROLI Dashboard and ROLI Hardware Driver apps in C++ using JUCE Assist the Hardware team in integrating the BLOCKS firmware with our desktop/mobile software stack Develop BLOCKS scripts in our bespoke Littlefoot language Take responsibility for the performance and quality of our software Maintain standards of code design, implementation, testing, and documentation Liaise and collaborate with other project stakeholders to ensure end-­to-­end quality Work as part of a SCRUM team What you'll need: Experience working with C++ and cross platform projects, including macOS and Windows A proven record of developing commercial software projects Experience with a range of software development activities such as: Working within a team, including design and peer reviews Agile methodologies Revision control CI systems Unit tests and/or automated testing A sensitivity to the problems of working with embedded systems Up-to-date knowledge of software design and development practice Experience in the field of front-end UI implementation Demonstrable time-management skills and the ability to work independently Bonus points: Experience working with Embedded Platforms such as ARM Cortex-M   Experience building dynamic, modern GUIs Experience with at least one of the following: Configuring and controlling hardware through software JUCE applications Littlefoot script coding MIDI communication protocols Experience writing unit tests for integrated (embedded plus desktop) systems A familiarity with modern music technology A real passion for audio, design and technology ROLI offers: The opportunity to work with the leading minds within technology, hardware, and The opportunity to work with the leading minds within technology, hardware, and music creation to directly impact the way we create and interact with music A range of meaningful benefits including: Following probation, a competitive health care cash plan A company pension scheme 23 days holiday with 2 additional social impact days and the standard 8 statutory holiday days 20 hours per year dedicated to volunteering within the local community ‘Lending Library’ of all ROLI products Team member discounts on ROLI products Wellness programme including weekly massages, weekly guided meditation and yoga Laptop and relevant software licenses for your role and beyond Generous Parental Leave policy Frequent friends and family events A great working environment, featuring daily complimentary homemade vegetarian lunches and snacks A dedicated company-wide Hack Day every four weeks to expand your skill­s The opportunity to create your own “4pm” class to skill share both your technical and creative skill sets with other ROLI team members A generous bike-to-work scheme and bike storage A competitive salary according to your level of experience To learn more about us and our culture, check out: Lumi: Our illuminated keyboard and interactive app  Profile on ROLI Culture in FT Sifted Life at ROLI See the Seaboard in action Songmaker kit with Marco Parisi BLOCKS the modular music studio Balderton Podcast - ROLI's company culture & building a unique team Pharrell joins the team! @ROLICareers @vegetarianatwork on Instagram ROLI wholeheartedly believes that difference stimulates a healthy and productive environment, as well as positively impact the products we create. We actively encourage diversity of background and perspective, and as an Equal Opportunities Employer, we oppose all forms of unlawful or unfair discrimination in all of our employment related processes and matters.
ROLI London, UK
Aug 21, 2019
Temporary
“Working on the web team at ROLI is a chance to work with some of the best people in the industry. It also offers the opportunity to work in an exciting cross-disciplinary environment where we push the boundaries of what can be done with music and technology across multiple platforms.” - Angus Keith, Senior Product Owner  ROLI is looking for a Senior Backend Developer to lead the development of ROLI’s websites and APIs. As Senior Backend Developer at ROLI, you will be part of the Web Team and dedicated to maintaining and constantly improving our online experiences. Working primarily with JavaScript, in close collaboration with other engineers and designers, you will be developing the highest quality products for our online ecosystem. As a team we communicate a lot, support each other, fight fires and value each other’s opinions. Working in a company with bold ambitions, and the calibre of talent required to deliver them, offers a unique opportunity to define and build the future platforms needed to elevate ROLI onto the global stage.  This is a unique opportunity to be a part of a disruptive category of music making devices we are creating called ‘Connected Music’ - a network of hardware and software, platform and developer products that will revolutionise how music is made. What you’ll do: Lead the backend development for ROLI on our Node.js / React stack Work closely with developers and designers to ensure and improve coherence, consistency and general excellence across our codebase and websites Be actively involved in developing the back-end infrastructure and integrations that keep our websites running Work with stakeholders across ROLI to create and deploy new platform features Be a mentor to others through code reviews, encouragement and pair programming What you’ll need: Advanced Node.js, API and database architecture A high bar for code quality and automated tests and continuous delivery Competent with SQL and NoSQL databases An ability to work autonomously and independently Excellent communication skills Superb and demonstrable time-management skills and the ability to work independently Excellent interpersonal skills and the ability to work effectively with employees at all levels Bonus points: Experience with MongoDB Familiarity with authentication systems (JWT, OAuth) ROLI offers: The opportunity to work with the leading minds within technology, hardware, and music creation to directly impact the way we create and interact with music A range of meaningful benefits including: Following probation, a competitive health care cash plan A company pension scheme 23 days holiday with 2 additional social impact days and the standard 8 statutory holiday days 20 hours per year dedicated to volunteering within the local community ‘Lending Library’ of all ROLI products Team member discounts on ROLI products Wellness programme including fortnightly massages, weekly guided meditation and yoga Apple laptop and relevant software licenses for your role and beyond Generous Parental Leave policy Frequent friends and family events A great working environment, featuring daily complimentary homemade vegetarian lunches as well as fresh baked bread, limitless home­made GOLDnola A dedicated company-wide Hack Day every four weeks to expand your skill­s The opportunity to create your own “4pm” class to skillshare both your technical and creative skill sets with other ROLI team members A generous bike-to-work scheme plus in-house bike storage   A competitive salary according to your level of experience To learn more about us and our culture, check out: Lumi: Our illuminated keyboard and interactive app  Profile on ROLI Culture in FT Sifted Life at ROLI See the Seaboard in action Songmaker kit with Marco Parisi BLOCKS the modular music studio Balderton Podcast - ROLI's company culture & building a unique team Pharrell joins the team! @ROLICareers @vegetarianatwork on Instagram ROLI wholeheartedly believes that difference stimulates a healthy and productive environment, as well as positively impact the products we create. We actively encourage diversity of background and perspective, and as an Equal Opportunities Employer, we oppose all forms of unlawful or unfair discrimination in all of our employment related processes and matters.
ROLI London, UK
Aug 21, 2019
Temporary
“ROLI is a dynamic, innovative company with a unique culture of interdisciplinary excellence. If you want to build a cutting-edge music software hardware product ecosystem, you’ll love it here.” - Angus Hewlett, VP of Engineering ROLI is looking for an experienced C++ Software Engineer (Contract) to deliver quality software.   Please note this is a three month, full-time contract with potential for extension and/or a permanent position. As a member of our Hardware Core Tech team, you will focus on building and developing software which interacts closely with ROLI’s hardware and firmware, including ROLI Dashboard, ROLI Hardware Driver and the BLOCKS Littlefoot library. You will also work closely with our JUCE and firmware teams on our platform library and hardware API developments. This is a unique opportunity to join a company creating a network of hardware, software, platform and developer products that will revolutionise how music is made. As part of your application we require a modern C++ code sample.  What you'll do: Develop our ROLI Dashboard and ROLI Hardware Driver apps in C++ using JUCE Assist the Hardware team in integrating the BLOCKS firmware with our desktop/mobile software stack Develop BLOCKS scripts in our bespoke Littlefoot language Take responsibility for the performance and quality of our software Maintain standards of code design, implementation, testing, and documentation Liaise and collaborate with other project stakeholders to ensure end-­to-­end quality Work as part of a SCRUM team What you'll need: Experience working with C++ and cross platform projects, including macOS and Windows A proven record of developing commercial software projects Experience with a range of software development activities such as: Working within a team, including design and peer reviews Agile methodologies Revision control CI systems Unit tests and/or automated testing A sensitivity to the problems of working with embedded systems Up-to-date knowledge of software design and development practice Experience in the field of front-end UI implementation Demonstrable time-management skills and the ability to work independently Bonus points: Experience working with Embedded Platforms such as ARM Cortex-M   Experience building dynamic, modern GUIs Experience with at least one of the following: Configuring and controlling hardware through software JUCE applications Littlefoot script coding MIDI communication protocols Experience writing unit tests for integrated (embedded plus desktop) systems A familiarity with modern music technology A real passion for audio, design and technology ROLI offers: Every member of the ROLI team benefits from: A great working environment, featuring daily complimentary homemade vegetarian lunches as well as fresh baked bread, limitless home­made GOLDnola A dedicated company-wide Hack Day every four weeks to expand your skill­s Frequent friends and family events Our permanent team members also get to enjoy: A competitive health care cash plan A company pension scheme 23 days holiday with 2 additional social impact days and the standard 8 statutory holiday days 20 hours per year dedicated to volunteering within the local community ‘Lending Library’ of all ROLI products Team member discounts on ROLI products Wellness programme including fortnightly massages, weekly guided meditation and yoga Apple laptop and relevant software licenses for your role and beyond Generous Parental Leave policy A generous bike-to-work scheme plus in-house bike storage To learn more about us and our culture, check out: Lumi: Our illuminated keyboard and interactive app  Profile on ROLI Culture in FT Sifted Life at ROLI See the Seaboard in action Songmaker kit with Marco Parisi BLOCKS the modular music studio Balderton Podcast - ROLI's company culture & building a unique team Pharrell joins the team! @ROLICareers @vegetarianatwork on Instagram ROLI wholeheartedly believes that difference stimulates a healthy and productive environment, as well as positively impact the products we create. We actively encourage diversity of background and perspective, and as an Equal Opportunities Employer, we oppose all forms of unlawful or unfair discrimination in all of our employment related processes and matters.