Pollen is an international scale-up and the world leader in word of mouth sales, changing the game in live music, live sport and travel. Having closed out $60m in funding from world class VC’s, we are expanding rapidly on both sides of the Atlantic.

Our marketplace enables festival and concert giants such as Live Nation and Universal Music group, to revolutionise fan interaction and convert their fans into their strongest sales channel. With 35,000 active ambassadors globally, we have recently moved into sports, with product launches in North America set for the NBA, NFL, NHL and MLS. Our travel business is already the market leader across North America and has allowed us to tap into an increasingly larger share of an $800m market.

We’re scaling quickly and boast very high talent satisfaction scores which we put down to our innovative culture, focused entirely on self development and empowering you to work in a way that enables you to deliver the best results. We want you to work at your happiest so take us much holiday as you need, choose your own hours and which meetings you attend. We also invest heavily in coaching with a focus on both individual growth and self awareness, and as a way of creating high performing teams.

With well-established HQs in London and Los Angeles, we now also have offices in Las Vegas, Toronto, San Clemente and Wroclaw with more on the horizon.

Pollen Remote (Los Angeles, CA, USA)
Jan 11, 2021
Full time
Description Are you looking to combine your passion for music and travel experiences with your customer service skills? Are you a people person and a problem solver who knows how to work without being micromanaged every step of the way? Pollen is looking for experienced customer service professionals to join our Support team in Los Angeles. You'll manage customer inquiries on the various platforms and channels that  Pollen  serves. You'll ensure that the customer support experience is elevated through rapid response times, personalization, and reaching the best possible outcome every time. You will act as the voice of the customer and are always thinking about how to get ahead of the customer needs rather than just resolving them. In the next 12 months you will: You will use your amazing customer service skills to engage with and deliver exceptional customer service experiences to our Members and Ambassadors. (this requires active listening, response...