Mainstage Festivals

Mainstage Festivals is a market leader in overseas festivals. We deliver unique festival experiences in unique locations. From Kala, a much acclaimed new boutique festival on the Albanian Riviera, and Explorations, a dance music festival in partnership with Anjunadeep, to Snowboxx, a 5000 person festival at one of the best ski resorts in the French Alps. 

Mainstage Festivals Ministry of Sound, Gaunt Street, London, UK
Aug 13, 2019
Full time
About Mainstage   Mainstage Festivals is the market leader in overseas festivals. From Snowboxx, our 5000 person festival in the French Alps to Kala, a much acclaimed new dance music festival on the Albanian Riviera, and Anjunadeep presents: Explorations, a festival with our partners Anjunadeep.   Mainstage Festivals operates both the travel and the festival, delivering every aspect of the holiday and festival for our guests. The company operation spans across festival marketing, travel operations, festival delivery and creative production.  About Anjunadeep   Anjunadeep is an independent record label based in London, founded in 2005 by Above & Beyond and James Grant. Having begun life as an outlet for the deeper and more progressive end of the trio’s DJ sets, the label has grown into one of the dance music world’s most respected imprints. Artists to have come through the Anjunadeep ranks include Dusky, Yotto, Cubicolor, Lane 8 and Croquet Club and the label has built a reputation as an A&R hotbed. As well as the iTunes chart topping compilation series mixed by James Grant and Jody Wisternoff, Anjunadeep has released acclaimed artist albums from the likes of Moon Boots, Way Out West, Dusky and Lane 8.  Over its nearly 15 years and 350+ releases, the sound of the label has evolved, but while the BPMs may have slowed, the mission statement of Anjunadeep has remained the same - to release timeless, soulful and melodic electronic music. About the role To deliver exceptional events, we need to provide customers with high quality customer service. We like to look after our customers and provide them answers to queries as early as possible, along with on demand requests such as live chats and phone calls. This all requires someone who can be the voice of the company, able to understand both the festivals themselves and the needs of the customer.  This role will specialise in Anjunadeep presents: Explorations, our newest event, which launched in 2019 and is set for a huge 2020. The fans are hugely important and are also huge advocates of the events: we are looking for an individual who knows or who can get to know the brand and represent it within our team. The fans will come from all corners of the earth to get to the event and so require a number of additional services from us, requiring dedicated attention.  Who we need We are looking for a bright, driven and hard working Customer Service Executive who is able to operate the customer service and run the area to its greatest potential.  You will be working underneath the Customer Service Manager, who will train you and assist on all of the more specialised aspects of customer service.  Responsibilities Customer Service Operation Provision of high quality customer service and key customer liaison - for most of the year you will be the primary individual on the phone and on emails and as such we are looking for high quality in these areas Lead conversion and sales focus Monitoring all channels and platforms Brand specialisation Getting to know the brand and representing it within the team Research of additional requirements for non-EU guests Creating links with embassies Visa assistance Key liaison between Anjunadeep’s social media team and Mainstage At Event Customer Service Key role of brand representation and specialised service at the info point  Who we are looking for   Excellent organisational skills  Passion and positive attitude  Exceptional communication skills  Fast learner and able to work at pace and under pressure  Patience and empathy  Numerical skills and familiarity with spreadsheets  Other information   £17k-20k p.a. dependent on experience
Mainstage Festivals Ministry of Sound, Gaunt Street, London, UK
Aug 13, 2019
Full time
Mainstage Festivals is a market leader in overseas festivals. We deliver unique festival experiences in unique locations. From Kala, a much acclaimed new boutique festival on the Albanian Riviera, and Explorations, a dance music festival in partnership with Anjunadeep, to Snowboxx, a 5000 person festival at one of the best ski resorts in the French Alps.  We are looking for a forward thinking, committed, budding marketer who wants to have ownership over tasks and projects but also can also support the marketing director delivering the marketing strategies and tasks across all our events. WHAT DOES A MARKETING ASSISTANT AT MAINSTAGE DO?   • Social Media - Assist with planning and managing the social media schedule - Produce engaging copy that supports the messaging strategy and fits the different brands' tone and style - Produce a consistent stream of new content in multiple formats using own and 3rd party assets - Build and manage a 3rd party content bank sourcing artist, location, user generated content and more - Schedule posts on Facebook, Instagram, Instagram Stories, Twitter and Facebook events - Manage incoming communications and promote audience interaction on all channels - Monitor conversations and collect customer feedback - Collect stats to evaluate performance and create weekly reports - Optimise social schedule based on data and constant analysis   • Content production and design - Assist with the production of marketing materials - Produce short video edits for social media, ads, partners and small announcements - Produce simple graphics and animations for posts, instagram stories and ads - Liaise with designer for the creation of complex designs   • Email marketing - Create email campaigns using existing HTML templates - this requires basic HTML knowledge - Source and / or produce assets for email campaigns - Schedule campaigns to different lists - Monitor campaign performance and produce reports   • At event - Assist with the management of photo and video teams - Collect and organise content generated at event - Assist with content creation at event - Assist with the management of social media channels during the event - Monitor all incoming communications and support customer service team dealing with customer queries   • Other - Assist with the production of marketing materials - Coordinate announcements with partners, artists and other stakeholders - Liaise with press and partner requests throughout the campaigns - Assist planning promotional events - Write news pieces for website - Research social media and marketing trends - Provide continuous feedback and ideas to improve our marketing and social media channels - Assist developing new festival brands   WHO ARE WE LOOKING FOR? • Skills and experience - Qualifications in marketing or related discipline. - 1 - 3 year marketing or social media experience. - Intermediate image and video editing (Photoshop, Illustrator, Premiere / Final Cut, After Effects) - Basic HTML. Experience with Mailchimp preferable.   • How you work - Perfect grammar & spelling - Keen eye for design and aesthetics - Extreme attention to detail: you won’t let anything slip through the cracks, yet you’re able to manage your work and time with a blend of creativity and practicality  - Highly organised, detail-oriented, problem-solver, proactive and responsible who is able to work on multiple projects and meet deadlines while maintaining a high level of accuracy. Experience with Asana preferable.   • You - Passionate about music festivals and a wide variety of electronic music. Essential to understand the scenes we operate in and the audience we are marketing to - Skier or Snowboarder preferable