Focusrite
Nashville, TN, USA
Social Support Coordinator (US) Term: Full-time, Permanent Based: Nashville Salary: $37k
As a Social Support coordinator, you will be responsible for assisting existing and prospective customers on defined social media platforms to a high standard, both reactively and proactively. You will represent the company on social platforms, reinforcing our professional yet friendly approach and will build rapport with advocates and key communities. You will work closely with our UK-based Senior Social Support Coordinator and global customer service team to hit our social KPIs and strive for improvements, looking for opportunities to innovate and broaden our reach.
Core responsibilities include;
Maintain a presence on defined social platforms, responding to customer queries in a timely, friendly, problem-solving manner.
Monitor and respond to Youtube comments on our brand videos.
Absorb customer trends and sentiment reporting back to Support Management and Marketing at...