3 jobs found in Amsterdam

Reverb is a leading online marketplace for buying and selling new, used, and vintage musical instruments. Since launching in 2013, Reverb has grown into a vibrant community of buyers and sellers all over the world. By focusing on inspiring content, price transparency, musician-focused e-commerce tools, and a music-savvy customer service team, Reverb has created an online destination where the global music community can connect over the perfect piece of music gear.  We are looking to hire a Customer Engagement Specialist to help support our rapidly expanding community of European and Japanese musicians. This role involves supporting buyers, sellers, and browsers on the site, arbitrating disputes between different users, and partnering with our Risk team to prevent fraudulent and suspicious activity. As we continue to grow our international business, we’re looking for team members with the ability to ideate and evaluate solutions and weigh the tradeoffs in an effort to quickly make informed decisions. If you’re comfortable with the ambiguity, excitement, and rewards that come with building a newer business, you’ll feel right at home.  Requirements: Native Japanese speaker with fluency in English. Excellent written and verbal communication skills. Prior experience in a Sales and/or Customer Service role. The ability to learn new programs, type quickly and generally multitask on a computer. A strong sense of empathy and superb conflict resolutions skills Experience working with a support ticketing platform, like Zendesk, a plus. Knowledge of music gear brands, distributors, dealers, and other key players. Responsibilities: Reporting to the EMEA Customer Service Manager this role supports buyers, retailers and other sellers based in Japan, Australia and Europe primarily through emails and phone calls  Assist new and existing customers in managing and expanding inventory on Reverb Resolve customer complaints and site issues Ad hoc projects and tasks, including translations, as assigned by your manager and/or leadership Location/Hours: The position is based in our European HQ in Amsterdam and requires occasional travel to some European countries Due to the international nature of the role, there may be select instances when you will need to be available outside of normal working hours >>> Click on Apply Now to be taken to the application page. 

FUGA Aggregation & Services is looking for an experienced, passionate and ambitious professional to head up our global digital marketing & promotions department. As a key part of our content exploitation team you will be instrumental in defining the FUGA brand and build on our strong position in independent digital music distribution. The Global Head of Digital Marketing & Promotions will be responsible for driving the growth, development, execution, and measurement of multi-platform digital strategies globally, and will report into the Director Of Aggregation & Services. Responsibilities The Global Head of Digital Retail Marketing & Promotion will be based in our headquarters in the centre of Amsterdam. You will bring your experience to a growing marketing department to:  Manage the (international) digital marketing team Safeguard and improve departmental processes to further scale performance in the marketing & promotions team. Expand the marketing services available to our clients through innovation and creation of new service offerings. Build deeper relationships with DSPs worldwide Through thought leadership be an influencer in marketing discussions with external partners and as an authoritative communicator with senior executives Apply your depth of experience in various digital marketing channels including social media to our organisation. Measure, analyse and report key monthly figures around marketing campaigns and revenues to clients, the Director Of Aggregation & Services, and where required, the Senior Management team Requirements 7+ years experience in digital music marketing and promotions Bachelors degree or higher, preferably in marketing Excellent knowledge of the digital music industry and its trends Demonstrated experience in directly managing and growing a team (internationally) Excellent organizational skills, highly process driven mind-set A strong network of high level contacts at DSPs around the world Ability to interpret data to create actionable marketing programs Fluent in English, verbally and written, other languages are a plus A strategic thinker and the ability and drive to execute Persuasion and perseverance, combined with strong social and interpersonal skills A high degree of initiative and flexibility and capable of working independently Strong affinity with music and marketing The ideal candidate will have worked in a similar role managing international teams. Who we are Enthusiastic team and a growing company with strong ambitions International business environment, colleagues and clients around the world with diverse backgrounds in music and tech Part of a dynamic industry: technology, media and entertainment About FUGA Founded in 2006, FUGA builds software and provide services for the digital music industry. We have an extensive and growing international network of clients and partners. Our HQ is based in Amsterdam, the Netherlands, with offices in New York, London and Milan and representatives in Paris, Los Angeles, Korea and Brazil.  We operate at the heart of the music industry with clients such as Ultra Records, Curb Records, Armada Music, Epitaph, Domino Recording Company and many more. FUGA connects these record labels, artists and distributors with online stores such as Spotify, iTunes, and Apple Music. By doing so FUGA enables its clients to optimize their business processes and successfully execute their strategy. FUGA's products & services provide a complete ecosystem for the digital product cycle. Clients manage, distribute and promote their music and collect on their revenue. >>> Click on Apply Now to be taken to the application page. 

Festicket is looking for a Dutch speaking account manager to join the team. You will be closely working with different suppliers across all regions focusing on camping, transportation and accommodation products. You will be managing allocations, solving customer enquiries and maintaining the client relationship. Day to Day Tasks Act as the operational contact at Festicket for festivals / suppliers. Work with the business development team to schedule, load and launch new products. Liaise with suppliers to maintain good stock levels across all products. Manage the closing of sales, including working with the fulfilment team to ensure customer orders are delivered on time. Co-ordinate with customer services and festivals / suppliers to solve issues that arise. Respond to client enquiries and requests quickly and efficiently. Requirements Native level Dutch speaking (Strong English is a bonus) A strong bachelors degree 1 year's experience working in ticketing or events. Able to negotiate and maintain relationships with different suppliers. Strong organisational skills to meet deadlines in a fast-paced environment. Analytical & detail oriented, Excel experience with pivot-table, VLOOKUP is beneficial. Quick at understanding backend systems. Fun to work with! Benefits We’re a team of 150 globally, with our head quarters in the heart of Camden. By joining us you will be part of one of the fastest growing music / travel start-up companies in Europe, where you will have ample opportunity for career progression as we continue to grow. 📈 We have a company culture which is very idea orientated and driven but also very social. It's entirely normal at 6pm on a Friday for half the company to be drinking together in the office & then planning to head out for a night out. 🍻 Benefits & Perks also include: 25 days holiday per annum Discretionary flexible working from home Festicket United - Football Club Opportunities to go to selected & partnered music festivals for free & all year round staff discount Extra day holiday for your birthday Free wagestream account, offering great employee financial wellness Free breakfast Weekly delivery of beers, food, snacks, fruits and drinks Regular team lunches Perks - free Festicket T-shirts, Jumpers and more Value driven start-up culture >>> Click on Apply Now to be taken to the application page.