Mixcloud
Hybrid (London, UK)
THE ROLE
We are looking for a Senior Product Support Specialist to lead a small support team and also be the first point of contact for both our creators and listeners who have a query, problem, or feedback. You will work alongside the product management, engineering and design teams. This role has the opportunity for huge impact as we hope to improve and continue to build an efficient and friendly support team.
Our community of creators and listeners are the heart of the platform, and customer experience is therefore very important to us. Our creator community is broad, deep and diverse; with millions of uploaders from London to Lagos to Los Angeles, crafting shows in many different formats.
An ideal candidate is someone who resolves tier 2 support tickets, embraces problem solving, will help fix issues promptly, and has previous email support experience. We’re looking for someone who is technically minded as well as empathetic. You are a people person who enjoys...