Believe
Mumbai, Maharashtra, India
As part of its Content Operations business, Believe's TuneCore Service is currently looking for a Content Quality Senior Administrator of TuneCore for India. Working within our international Content team, the candidate will perform the following tasks, both internationally and for the local market, specifically focusing on music content of TuneCore which includes: Ensure Quality checks for all responses of tickets (mails and responses) to the TuneCore artists which is done via Zendesk software. Ensure to improve the Ticket satisfaction score and rating that is done for the artists. Ensure proper coordination with the central team of Believe and TuneCore for the release validation process. Ensure on time customer support for all the client in TC with relevant solutions following the SLA. Research and find patterns to prevent unsatisfied rating and activity of Zendesk ticketed replies to the artists. Investigate potential occurrences of unsatisfied tickets and activity and...