The Orchard London, UK
Feb 03, 2020Full time
What You Should Know: The Orchard is a leading music distribution company operating in over 40 markets worldwide – distributing music from independent artists including Ozuna, Skepta, Jorja Smith, John Prine, and Kelsea Ballerini. With cutting edge operations and an unparalleled global team, The Orchard partners with labels of all sizes to make their music and video available across hundreds of digital and physical retailers around the world. At The Orchard, the focus is to provide a comfortable, social and engaging environment to encourage productivity and creativity. ------------------------- We are looking for an IT Service Desk Administrator to join our dynamic Kings Cross (London) office! You will be the one point of contact and tech problem solver for the employees in the office. *Must know BOTH WINDOWS AND MAC* What You’ll Do: Respond to requests for technical assistance in person, via phone, and electronically. Log all help desk interactions. Diagnose and resolve technical hardware and software issues. Stay current with system information, changes and updates. Test and deploy system updates. Troubleshoot computer hardware, software or network issues. Build, deploy, and manage workstations and servers. Setup and manage system backups and restores. Manage applications and services on premises and on hosted platforms. Aid monitoring, response and intervention for IT related security incidents and violations and site outages. Research, recommend and implement relevant technologies to streamline day to day operations. Qualifications: Experience with JAMF Knowledge of hardware and software on Mac and Windows desktop and mobile products. Ability to troubleshoot and assist with hardware, software, and network problems. Experience with system imaging and device management. Strong ability to work autonomously and as part of a team. Ability to juggle multiple tasks simultaneously. Strong written and verbal communication skills. About The Orchard® The Orchard is a leading music distribution company operating in over 40 markets worldwide. With a comprehensive artist & label services offering including full-service marketing, sync licensing, comprehensive video services, transparent data analysis, advertising, rights management, digital and physical distribution and more, The Orchard empowers creators and businesses to grow and adapt. >>> Please send your CV and Cover Letter via Doors Open.