What we're looking for:
Keakie is looking for an experienced delivery lead to organise the growth of the company from pre-to post revenue.
Your main task will be to set the processes for communication and deliverables across all departments. You will be working closing with the founder to realise his vision from pre-to-post revenue.
Responsibilities :
Coordinate and act as an operating layer between Engineering, Content and Design
Oversee the day-to-day administrative and operational functions of the business
Manage and assist with the implementation of OKRs across the company
Translate strategy into actionable goals for performance and growth, implementing organisation-wide goal setting, performance management, and annual operating planning
Oversee employee productivity, building a highly inclusive culture ensuring team members thrive
Handle all company paperwork; including employment contracts, company invoices, and HR resources
Manage...
Apr 08, 2021
Full time
What we're looking for:
Keakie is looking for an experienced delivery lead to organise the growth of the company from pre-to post revenue.
Your main task will be to set the processes for communication and deliverables across all departments. You will be working closing with the founder to realise his vision from pre-to-post revenue.
Responsibilities :
Coordinate and act as an operating layer between Engineering, Content and Design
Oversee the day-to-day administrative and operational functions of the business
Manage and assist with the implementation of OKRs across the company
Translate strategy into actionable goals for performance and growth, implementing organisation-wide goal setting, performance management, and annual operating planning
Oversee employee productivity, building a highly inclusive culture ensuring team members thrive
Handle all company paperwork; including employment contracts, company invoices, and HR resources
Manage...
Technical Support Engineer (HK) Based: Shek Tong Tsui, Hong Kong Term: Full-time, permanent Rate: HKD 200,000
The role:
Working as part of a Global cross-functional team, answering pre and post sales enquiries relating to Focusrite & Novation products, e-store purchases, product registration and software activation by phone, email and live-chat, and working pro-actively to reduce the number of incoming enquiries.
Core responsibilities:
Act as focal point for all technical and non-technical enquiries relating to the Focusrite/Novation product lines, E-Store, product registration and software activation in a timely, friendly, problem-solving manner via email, phone and live-chat.
Work alongside global support team to maintain positive KPIs on key social media platforms (Facebook, Twitter, Instagram, etc.)
Work with Asia-Pacific distribution network to ensure our customers in the region are getting a great customer experience.
Monitor and respond to...
Mar 30, 2021
Full time
Technical Support Engineer (HK) Based: Shek Tong Tsui, Hong Kong Term: Full-time, permanent Rate: HKD 200,000
The role:
Working as part of a Global cross-functional team, answering pre and post sales enquiries relating to Focusrite & Novation products, e-store purchases, product registration and software activation by phone, email and live-chat, and working pro-actively to reduce the number of incoming enquiries.
Core responsibilities:
Act as focal point for all technical and non-technical enquiries relating to the Focusrite/Novation product lines, E-Store, product registration and software activation in a timely, friendly, problem-solving manner via email, phone and live-chat.
Work alongside global support team to maintain positive KPIs on key social media platforms (Facebook, Twitter, Instagram, etc.)
Work with Asia-Pacific distribution network to ensure our customers in the region are getting a great customer experience.
Monitor and respond to...
In this role you will be responsible for providing Inside Sales support to the Sales Managers and Business Development Managers by actively identifying, approaching and acquiring new end users (and customers – resellers, system integrators) by promoting related Professional Audio products through effective telemarketing sales techniques to ensure end user satisfaction by performing the following duties.
Essential Skills and Requirements:
Must have experience with extensive outbound business-to-business calls
Demonstrated understanding and application of effective selling techniques
Demonstrated success meeting sales goals and growing sales
Superior customer service attitude; able to handle difficult customers with diplomacy and tact
Excellent oral and written communication skills - to minimum B2 level Dutch, French and English
Good active listening skills and phone skills
Technical knowledge of company products preferred
Good...
Nov 30, 2020
Full time
In this role you will be responsible for providing Inside Sales support to the Sales Managers and Business Development Managers by actively identifying, approaching and acquiring new end users (and customers – resellers, system integrators) by promoting related Professional Audio products through effective telemarketing sales techniques to ensure end user satisfaction by performing the following duties.
Essential Skills and Requirements:
Must have experience with extensive outbound business-to-business calls
Demonstrated understanding and application of effective selling techniques
Demonstrated success meeting sales goals and growing sales
Superior customer service attitude; able to handle difficult customers with diplomacy and tact
Excellent oral and written communication skills - to minimum B2 level Dutch, French and English
Good active listening skills and phone skills
Technical knowledge of company products preferred
Good...
We are looking for an HR Coordinator (f / m / d) for our headquarters in Berlin. You are a conscientious and communicative personality, flexible and enthusiastic about becoming part of a very fast growing music company worldwide.
Your mission
You are part of a global HR team and take care of the smooth running of all operational HR processes at our BMG locations in Europe and Brazil. Among other things, you are responsible for drawing up the French employment contracts for our location in Paris. You enjoy preparing and visualizing strategic thoughts from our HR business partners in presentations and decision-making templates for management meetings and supporting them in their implementation at our locations. This includes projects such as international onboarding, the conception and implementation of new work strategies and the implementation of mental health and well-being measures. As part of your coordination work, you will...
Apr 08, 2021
Full time
We are looking for an HR Coordinator (f / m / d) for our headquarters in Berlin. You are a conscientious and communicative personality, flexible and enthusiastic about becoming part of a very fast growing music company worldwide.
Your mission
You are part of a global HR team and take care of the smooth running of all operational HR processes at our BMG locations in Europe and Brazil. Among other things, you are responsible for drawing up the French employment contracts for our location in Paris. You enjoy preparing and visualizing strategic thoughts from our HR business partners in presentations and decision-making templates for management meetings and supporting them in their implementation at our locations. This includes projects such as international onboarding, the conception and implementation of new work strategies and the implementation of mental health and well-being measures. As part of your coordination work, you will...
Description
Are you looking to combine your passion for music and travel experiences with your customer service skills? Are you a people person and a problem solver who knows how to work without being micromanaged every step of the way? Pollen is looking for experienced customer service professionals to join our Support team in Los Angeles.
You'll manage customer inquiries on the various platforms and channels that Pollen serves. You'll ensure that the customer support experience is elevated through rapid response times, personalization, and reaching the best possible outcome every time. You will act as the voice of the customer and are always thinking about how to get ahead of the customer needs rather than just resolving them.
In the next 12 months you will:
You will use your amazing customer service skills to engage with and deliver exceptional customer service experiences to our Members and Ambassadors. (this requires active listening, response...
Mar 24, 2021
Full time
Description
Are you looking to combine your passion for music and travel experiences with your customer service skills? Are you a people person and a problem solver who knows how to work without being micromanaged every step of the way? Pollen is looking for experienced customer service professionals to join our Support team in Los Angeles.
You'll manage customer inquiries on the various platforms and channels that Pollen serves. You'll ensure that the customer support experience is elevated through rapid response times, personalization, and reaching the best possible outcome every time. You will act as the voice of the customer and are always thinking about how to get ahead of the customer needs rather than just resolving them.
In the next 12 months you will:
You will use your amazing customer service skills to engage with and deliver exceptional customer service experiences to our Members and Ambassadors. (this requires active listening, response...
Description
Yamaha employees are passionate about music and sound! As the world’s largest musical instrument manufacturer, we are known for our quality, stellar customer service and innovation.
The National Customer Support Department is a dynamic team of customer focused specialists who synchronize together in providing exceptional product support to our customers. From Music Production, to Home Audio, these rock stars stand ready to support an array of Yamaha Music and Consumer Audio products such as; Audio Video Receivers, Sound Bars, Drums, Guitars, Keyboards, Mobile Apps, etc.
Yamaha is seeking a dedicated Customer Support Specialist to join our team! Primary job function is providing exceptional support to customers and address technical inquiries efficiently and effectively by providing needed assistance, information, troubleshooting, and/or solution.
This position is based in Buena Park office and we will consider remote out of State...
Mar 08, 2021
Full time
Description
Yamaha employees are passionate about music and sound! As the world’s largest musical instrument manufacturer, we are known for our quality, stellar customer service and innovation.
The National Customer Support Department is a dynamic team of customer focused specialists who synchronize together in providing exceptional product support to our customers. From Music Production, to Home Audio, these rock stars stand ready to support an array of Yamaha Music and Consumer Audio products such as; Audio Video Receivers, Sound Bars, Drums, Guitars, Keyboards, Mobile Apps, etc.
Yamaha is seeking a dedicated Customer Support Specialist to join our team! Primary job function is providing exceptional support to customers and address technical inquiries efficiently and effectively by providing needed assistance, information, troubleshooting, and/or solution.
This position is based in Buena Park office and we will consider remote out of State...
A little bit about our team:
Our People Team partners with and provides support to employees within Warner-Elektra-Atlantic (WEA) and Alternative Distribution Alliance (ADA) and their divisions for all areas including organizational development, performance management, learning and development, employee relations, as well as general human resources support.
Here you’ll get to:
Provide administrative support to the Senior Vice President, People Team with calendar management, phones, invoices, expense processing, and travel needs
Participate in and assist the greater People Team with HR Initiatives and Learning & Development opportunities based on the needs of the business/teams
Train employees on the use of Workday and other inter-company related systems, assist in the design and roll-out of developmental and programmatic training as needed.
Be the first point of contact for new hires and employees. Provide information and...
Feb 09, 2021
Full time
A little bit about our team:
Our People Team partners with and provides support to employees within Warner-Elektra-Atlantic (WEA) and Alternative Distribution Alliance (ADA) and their divisions for all areas including organizational development, performance management, learning and development, employee relations, as well as general human resources support.
Here you’ll get to:
Provide administrative support to the Senior Vice President, People Team with calendar management, phones, invoices, expense processing, and travel needs
Participate in and assist the greater People Team with HR Initiatives and Learning & Development opportunities based on the needs of the business/teams
Train employees on the use of Workday and other inter-company related systems, assist in the design and roll-out of developmental and programmatic training as needed.
Be the first point of contact for new hires and employees. Provide information and...
The opportunity: Secretly Distribution seeks a full time North American Account & Marketing Coordinator to oversee a portion of our direct US Physical account base and play a key role in strengthening SD's sales and marketing initiatives. Day to day, this role will work closely with the Marketing Manager and wider physical sales team as we shape and execute new release and catalog campaigns. As a sales rep, this role may encompass all aspects of the account from orders, customer service, monitoring marketing, exclusives, and more.
Order Solicitation & Customer Support:
Coordinate and Send Back Catalog newsletter solicitations to direct account base.
Manage Retail B2B accounts for assigned account base.
Oversee inventory and invoicing logistics that arise due to misships, shortages, damage claims, & call tags for all assigned accounts
Assist assigned accounts with any Retail B2B questions or inquiries.
Maintain efficient processes with Warehouse...
Jan 11, 2021
Full time
The opportunity: Secretly Distribution seeks a full time North American Account & Marketing Coordinator to oversee a portion of our direct US Physical account base and play a key role in strengthening SD's sales and marketing initiatives. Day to day, this role will work closely with the Marketing Manager and wider physical sales team as we shape and execute new release and catalog campaigns. As a sales rep, this role may encompass all aspects of the account from orders, customer service, monitoring marketing, exclusives, and more.
Order Solicitation & Customer Support:
Coordinate and Send Back Catalog newsletter solicitations to direct account base.
Manage Retail B2B accounts for assigned account base.
Oversee inventory and invoicing logistics that arise due to misships, shortages, damage claims, & call tags for all assigned accounts
Assist assigned accounts with any Retail B2B questions or inquiries.
Maintain efficient processes with Warehouse...
