In this role you will be responsible for providing Inside Sales support to the Sales Managers and Business Development Managers by actively identifying, approaching and acquiring new end users (and customers – resellers, system integrators) by promoting related Professional Audio products through effective telemarketing sales techniques to ensure end user satisfaction by performing the following duties.
Essential Skills and Requirements:
Must have experience with extensive outbound business-to-business calls
Demonstrated understanding and application of effective selling techniques
Demonstrated success meeting sales goals and growing sales
Superior customer service attitude; able to handle difficult customers with diplomacy and tact
Excellent oral and written communication skills - to minimum B2 level Dutch, French and English
Good active listening skills and phone skills
Technical knowledge of company products preferred
Good...
Nov 30, 2020
Full time
In this role you will be responsible for providing Inside Sales support to the Sales Managers and Business Development Managers by actively identifying, approaching and acquiring new end users (and customers – resellers, system integrators) by promoting related Professional Audio products through effective telemarketing sales techniques to ensure end user satisfaction by performing the following duties.
Essential Skills and Requirements:
Must have experience with extensive outbound business-to-business calls
Demonstrated understanding and application of effective selling techniques
Demonstrated success meeting sales goals and growing sales
Superior customer service attitude; able to handle difficult customers with diplomacy and tact
Excellent oral and written communication skills - to minimum B2 level Dutch, French and English
Good active listening skills and phone skills
Technical knowledge of company products preferred
Good...
About you:
You love music, people, and most importantly, you’re passionate about your customer’s overall experience. You are relentless, driven, resourceful and always asking yourself “what do I do next” when tasks are being held up.
The team you will be joining is a tight-knit group of individuals who are supporting PlayNetwork’s key brands (Ex.: Starbucks, GAP, Old Navy, etc..) in their use of our Business Music Solutions (BMS) products.
You will act as a 2 nd tier escalation agent who is able to troubleshoot product issues, coordinate with field agents, clients, and other internal stakeholders to bring the issue to a resolution. You will own tasks such as the management of timely updates regarding issues through status communications, resolution reports, and updates to online service ticket management platforms.
What your day-to-day looks like:
Advanced troubleshooting of...
Jan 20, 2021
Full time
About you:
You love music, people, and most importantly, you’re passionate about your customer’s overall experience. You are relentless, driven, resourceful and always asking yourself “what do I do next” when tasks are being held up.
The team you will be joining is a tight-knit group of individuals who are supporting PlayNetwork’s key brands (Ex.: Starbucks, GAP, Old Navy, etc..) in their use of our Business Music Solutions (BMS) products.
You will act as a 2 nd tier escalation agent who is able to troubleshoot product issues, coordinate with field agents, clients, and other internal stakeholders to bring the issue to a resolution. You will own tasks such as the management of timely updates regarding issues through status communications, resolution reports, and updates to online service ticket management platforms.
What your day-to-day looks like:
Advanced troubleshooting of...
Location: Portland, OR
Responsibilities / Tasks: • Answer and direct incoming calls and emails to the appropriate people within the organization • Answer artists and customer questions regarding their accounts, album sign-ups and orders • Accurately complete data entry and enter new prospects/clients into the computer system • Enter transactions into computer which will generate mailings to prospects/clients • Follow proper security guidelines to ensure safety procedures are followed according to company policies • Reliability – must be on time, and have good attendance • Other duties and special projects as assigned
Preferred Skills: • Must have good communication, language and verbal skills • Must be professional and friendly on the phones • Must have good computer skills and accurate typing skills of 30-40 wpm minimum • Copyright and publishing knowledge a plus • Positive attitude • Level of...
Jan 20, 2021
Full time
Location: Portland, OR
Responsibilities / Tasks: • Answer and direct incoming calls and emails to the appropriate people within the organization • Answer artists and customer questions regarding their accounts, album sign-ups and orders • Accurately complete data entry and enter new prospects/clients into the computer system • Enter transactions into computer which will generate mailings to prospects/clients • Follow proper security guidelines to ensure safety procedures are followed according to company policies • Reliability – must be on time, and have good attendance • Other duties and special projects as assigned
Preferred Skills: • Must have good communication, language and verbal skills • Must be professional and friendly on the phones • Must have good computer skills and accurate typing skills of 30-40 wpm minimum • Copyright and publishing knowledge a plus • Positive attitude • Level of...
The opportunity: Secretly Distribution seeks a full time North American Account & Marketing Coordinator to oversee a portion of our direct US Physical account base and play a key role in strengthening SD's sales and marketing initiatives. Day to day, this role will work closely with the Marketing Manager and wider physical sales team as we shape and execute new release and catalog campaigns. As a sales rep, this role may encompass all aspects of the account from orders, customer service, monitoring marketing, exclusives, and more.
Order Solicitation & Customer Support:
Coordinate and Send Back Catalog newsletter solicitations to direct account base.
Manage Retail B2B accounts for assigned account base.
Oversee inventory and invoicing logistics that arise due to misships, shortages, damage claims, & call tags for all assigned accounts
Assist assigned accounts with any Retail B2B questions or inquiries.
Maintain efficient processes with Warehouse...
Jan 11, 2021
Full time
The opportunity: Secretly Distribution seeks a full time North American Account & Marketing Coordinator to oversee a portion of our direct US Physical account base and play a key role in strengthening SD's sales and marketing initiatives. Day to day, this role will work closely with the Marketing Manager and wider physical sales team as we shape and execute new release and catalog campaigns. As a sales rep, this role may encompass all aspects of the account from orders, customer service, monitoring marketing, exclusives, and more.
Order Solicitation & Customer Support:
Coordinate and Send Back Catalog newsletter solicitations to direct account base.
Manage Retail B2B accounts for assigned account base.
Oversee inventory and invoicing logistics that arise due to misships, shortages, damage claims, & call tags for all assigned accounts
Assist assigned accounts with any Retail B2B questions or inquiries.
Maintain efficient processes with Warehouse...
Description
Are you looking to combine your passion for music and travel experiences with your customer service skills? Are you a people person and a problem solver who knows how to work without being micromanaged every step of the way? Pollen is looking for experienced customer service professionals to join our Support team in Los Angeles.
You'll manage customer inquiries on the various platforms and channels that Pollen serves. You'll ensure that the customer support experience is elevated through rapid response times, personalization, and reaching the best possible outcome every time. You will act as the voice of the customer and are always thinking about how to get ahead of the customer needs rather than just resolving them.
In the next 12 months you will:
You will use your amazing customer service skills to engage with and deliver exceptional customer service experiences to our Members and Ambassadors. (this requires active listening, response...
Jan 11, 2021
Full time
Description
Are you looking to combine your passion for music and travel experiences with your customer service skills? Are you a people person and a problem solver who knows how to work without being micromanaged every step of the way? Pollen is looking for experienced customer service professionals to join our Support team in Los Angeles.
You'll manage customer inquiries on the various platforms and channels that Pollen serves. You'll ensure that the customer support experience is elevated through rapid response times, personalization, and reaching the best possible outcome every time. You will act as the voice of the customer and are always thinking about how to get ahead of the customer needs rather than just resolving them.
In the next 12 months you will:
You will use your amazing customer service skills to engage with and deliver exceptional customer service experiences to our Members and Ambassadors. (this requires active listening, response...
