Point Blank is an award-winning music school based in London, Los Angeles, Ibiza, Mumbai, China and online. We specialise in Higher Education and Practical courses in subjects including: Music Production and Sound Engineering, DJ Practice and Performance, Singing and Songwriting, Music Industry Management and Radio Production and Broadcasting.
We are looking for an enthusiastic and customer focussed Course Advisor to join the growing Student Recruitment / Course Sales team at our London headquarters in Hoxton (the role will initially be remote / home based due to the ongoing global COVID-19 pandemic).
This role requires a passion for music and education, and experience of delivering accurate, engaging and convincing advice and support to a range of customers across multiple channels (telephone, email, chat, SMS, face to face etc.) in order to drive applications and maximise enrolments to meet ambitious course sales and student recruitment targets.
As a Point Blank...
Feb 08, 2021
Full time
Point Blank is an award-winning music school based in London, Los Angeles, Ibiza, Mumbai, China and online. We specialise in Higher Education and Practical courses in subjects including: Music Production and Sound Engineering, DJ Practice and Performance, Singing and Songwriting, Music Industry Management and Radio Production and Broadcasting.
We are looking for an enthusiastic and customer focussed Course Advisor to join the growing Student Recruitment / Course Sales team at our London headquarters in Hoxton (the role will initially be remote / home based due to the ongoing global COVID-19 pandemic).
This role requires a passion for music and education, and experience of delivering accurate, engaging and convincing advice and support to a range of customers across multiple channels (telephone, email, chat, SMS, face to face etc.) in order to drive applications and maximise enrolments to meet ambitious course sales and student recruitment targets.
As a Point Blank...
In this role you will be responsible for providing Inside Sales support to the Sales Managers and Business Development Managers by actively identifying, approaching and acquiring new end users (and customers – resellers, system integrators) by promoting related Professional Audio products through effective telemarketing sales techniques to ensure end user satisfaction by performing the following duties.
Essential Skills and Requirements:
Must have experience with extensive outbound business-to-business calls
Demonstrated understanding and application of effective selling techniques
Demonstrated success meeting sales goals and growing sales
Superior customer service attitude; able to handle difficult customers with diplomacy and tact
Excellent oral and written communication skills - to minimum B2 level Dutch, French and English
Good active listening skills and phone skills
Technical knowledge of company products preferred
Good...
Nov 30, 2020
Full time
In this role you will be responsible for providing Inside Sales support to the Sales Managers and Business Development Managers by actively identifying, approaching and acquiring new end users (and customers – resellers, system integrators) by promoting related Professional Audio products through effective telemarketing sales techniques to ensure end user satisfaction by performing the following duties.
Essential Skills and Requirements:
Must have experience with extensive outbound business-to-business calls
Demonstrated understanding and application of effective selling techniques
Demonstrated success meeting sales goals and growing sales
Superior customer service attitude; able to handle difficult customers with diplomacy and tact
Excellent oral and written communication skills - to minimum B2 level Dutch, French and English
Good active listening skills and phone skills
Technical knowledge of company products preferred
Good...
The Role
This is a full-time role limited to a 6 months contract initially within SoundCloud’s Community Operations team located in Los Angeles.
As Community Support Specialist, you will work with our Listeners and Creators directly to help and enable them to have an incredible support experience when using SoundCloud. Your focus will be on providing customer support to the SoundCloud community, primarily via written channels (e.g. email) in English.
The entire team supports all areas of the product and your focus will be on providing customer support to our community.
We help you become an expert in all areas of SoundCloud from troubleshooting to noting feature requests and help bring the voice of the customer to the full SoundCloud team.
About You
You like to be the one who gets problems solved. You enjoy delving into the technical details to troubleshoot issues, find a resolution and help get reported problems with the site...
Feb 22, 2021
Temporary
The Role
This is a full-time role limited to a 6 months contract initially within SoundCloud’s Community Operations team located in Los Angeles.
As Community Support Specialist, you will work with our Listeners and Creators directly to help and enable them to have an incredible support experience when using SoundCloud. Your focus will be on providing customer support to the SoundCloud community, primarily via written channels (e.g. email) in English.
The entire team supports all areas of the product and your focus will be on providing customer support to our community.
We help you become an expert in all areas of SoundCloud from troubleshooting to noting feature requests and help bring the voice of the customer to the full SoundCloud team.
About You
You like to be the one who gets problems solved. You enjoy delving into the technical details to troubleshoot issues, find a resolution and help get reported problems with the site...
Description
4 month 0 hour contract, with possible extension or permanent role
We put customers at the centre of everything we do. And, our dynamic Customer Experience team is there leading from the front to ensure every interaction with our customers is world class. We are after a Customer Experience Support agent to join our frontline team as we seek unrivalled customer happiness and loyalty.
In the next 6 months you will:
Use your amazing customer service skills to engage with and deliver exceptional customer service experiences to customers across all channels - phone, live chat, email, and social media
Gain a wealth of knowledge regarding the music and travel industry and learn how to troubleshoot common booking issues and elevate customer experience
Master the tools and systems that will be used to perform your role; Kustomer, Slack, Aircall, Google Suite, Stripe, and Notion
Troubleshoot complex customer issues that require working and...
Feb 22, 2021
Temporary
Description
4 month 0 hour contract, with possible extension or permanent role
We put customers at the centre of everything we do. And, our dynamic Customer Experience team is there leading from the front to ensure every interaction with our customers is world class. We are after a Customer Experience Support agent to join our frontline team as we seek unrivalled customer happiness and loyalty.
In the next 6 months you will:
Use your amazing customer service skills to engage with and deliver exceptional customer service experiences to customers across all channels - phone, live chat, email, and social media
Gain a wealth of knowledge regarding the music and travel industry and learn how to troubleshoot common booking issues and elevate customer experience
Master the tools and systems that will be used to perform your role; Kustomer, Slack, Aircall, Google Suite, Stripe, and Notion
Troubleshoot complex customer issues that require working and...
The Role
This role is limited to a 1 year contract initially within SoundCloud’s Community Operations team located in Berlin.
As Community Support Specialist, you will work with our Listeners and Creators directly to help and enable them to have an incredible support experience when using SoundCloud. Your focus will be on providing customer support to the SoundCloud community, primarily via written channels (e.g. email) in English.
The entire team supports all areas of the product and your focus will be on providing customer support to our community.
We help you become an expert in all areas of SoundCloud from troubleshooting to noting feature requests and help bring the voice of the customer to the full SoundCloud team.
About You
You like to be the one who gets problems solved. You enjoy delving into the technical details to troubleshoot issues, find a resolution and help get reported problems with the site resolved promptly. You value...
Feb 16, 2021
Temporary
The Role
This role is limited to a 1 year contract initially within SoundCloud’s Community Operations team located in Berlin.
As Community Support Specialist, you will work with our Listeners and Creators directly to help and enable them to have an incredible support experience when using SoundCloud. Your focus will be on providing customer support to the SoundCloud community, primarily via written channels (e.g. email) in English.
The entire team supports all areas of the product and your focus will be on providing customer support to our community.
We help you become an expert in all areas of SoundCloud from troubleshooting to noting feature requests and help bring the voice of the customer to the full SoundCloud team.
About You
You like to be the one who gets problems solved. You enjoy delving into the technical details to troubleshoot issues, find a resolution and help get reported problems with the site resolved promptly. You value...
A little bit about our team:
Our People Team partners with and provides support to employees within Warner-Elektra-Atlantic (WEA) and Alternative Distribution Alliance (ADA) and their divisions for all areas including organizational development, performance management, learning and development, employee relations, as well as general human resources support.
Here you’ll get to:
Provide administrative support to the Senior Vice President, People Team with calendar management, phones, invoices, expense processing, and travel needs
Participate in and assist the greater People Team with HR Initiatives and Learning & Development opportunities based on the needs of the business/teams
Train employees on the use of Workday and other inter-company related systems, assist in the design and roll-out of developmental and programmatic training as needed.
Be the first point of contact for new hires and employees. Provide information and...
Feb 09, 2021
Full time
A little bit about our team:
Our People Team partners with and provides support to employees within Warner-Elektra-Atlantic (WEA) and Alternative Distribution Alliance (ADA) and their divisions for all areas including organizational development, performance management, learning and development, employee relations, as well as general human resources support.
Here you’ll get to:
Provide administrative support to the Senior Vice President, People Team with calendar management, phones, invoices, expense processing, and travel needs
Participate in and assist the greater People Team with HR Initiatives and Learning & Development opportunities based on the needs of the business/teams
Train employees on the use of Workday and other inter-company related systems, assist in the design and roll-out of developmental and programmatic training as needed.
Be the first point of contact for new hires and employees. Provide information and...
The Role and Team
The Client Success team provides first-tier support to all of our clients and partners. We are experts in our product and work hard to make sure our clients queries are answered as soon as possible. We work with nearly every team at DICE from Account Managers to Product to help make sure we are serving our clients as effectively as possible. The Client Success team functions in a fast-paced, detail-oriented manner with a variety of clients and events which means there’s always something new and exciting to work on. We multitask between reactive and proactive client support to ensure our clients are getting the most out of DICE. Our team is made of music fans that love live events and work together to help make these live events happen.
What You'll Do
Communicate professionally and effectively with partners and colleagues in local and remote offices.
Provide 1st tier product and administrative support for DICE Partners & Self-Service...
Feb 02, 2021
Full time
The Role and Team
The Client Success team provides first-tier support to all of our clients and partners. We are experts in our product and work hard to make sure our clients queries are answered as soon as possible. We work with nearly every team at DICE from Account Managers to Product to help make sure we are serving our clients as effectively as possible. The Client Success team functions in a fast-paced, detail-oriented manner with a variety of clients and events which means there’s always something new and exciting to work on. We multitask between reactive and proactive client support to ensure our clients are getting the most out of DICE. Our team is made of music fans that love live events and work together to help make these live events happen.
What You'll Do
Communicate professionally and effectively with partners and colleagues in local and remote offices.
Provide 1st tier product and administrative support for DICE Partners & Self-Service...
The opportunity: Secretly Distribution seeks a full time North American Account & Marketing Coordinator to oversee a portion of our direct US Physical account base and play a key role in strengthening SD's sales and marketing initiatives. Day to day, this role will work closely with the Marketing Manager and wider physical sales team as we shape and execute new release and catalog campaigns. As a sales rep, this role may encompass all aspects of the account from orders, customer service, monitoring marketing, exclusives, and more.
Order Solicitation & Customer Support:
Coordinate and Send Back Catalog newsletter solicitations to direct account base.
Manage Retail B2B accounts for assigned account base.
Oversee inventory and invoicing logistics that arise due to misships, shortages, damage claims, & call tags for all assigned accounts
Assist assigned accounts with any Retail B2B questions or inquiries.
Maintain efficient processes with Warehouse...
Jan 11, 2021
Full time
The opportunity: Secretly Distribution seeks a full time North American Account & Marketing Coordinator to oversee a portion of our direct US Physical account base and play a key role in strengthening SD's sales and marketing initiatives. Day to day, this role will work closely with the Marketing Manager and wider physical sales team as we shape and execute new release and catalog campaigns. As a sales rep, this role may encompass all aspects of the account from orders, customer service, monitoring marketing, exclusives, and more.
Order Solicitation & Customer Support:
Coordinate and Send Back Catalog newsletter solicitations to direct account base.
Manage Retail B2B accounts for assigned account base.
Oversee inventory and invoicing logistics that arise due to misships, shortages, damage claims, & call tags for all assigned accounts
Assist assigned accounts with any Retail B2B questions or inquiries.
Maintain efficient processes with Warehouse...
