5 jobs found

In this dynamic, hands-on role, you will be responsible for maximising the ROI on the CRM system by enhancing understanding, ensuring consistent usage, promoting adoption, maintaining data integrity, and facilitating development requests across Sentric/Believe. You will work closely with stakeholders and cross-functional teams, acting as a crucial link between technical and business development, client services, and other teams to ensure technology solutions are practical and aligned with business needs. Additionally, you will develop and implement ongoing training, communication, and implementation plans to drive consistent and effective CRM use across all teams.  Key Relationships  Internal Stakeholder Management: Work closely with key stakeholders including the Client Services Support Manager, Marketing team, Business Development team, Sales Operations, Client Services Manager, and the Insights team to ensure alignment and effective collaboration across all CRM-related...

Job description LC Transit is a travel management company we are searching for an ambitious and highly driven candidate with fantastic attention to detail, exceptional time management skills, and the ability to coordinate & handle a range of our clients in a fast paced environment.  We are working with such agencies as: Apelago, Futura Artists, Encode Talent, Little Big Agency, Paramount Artists , Reprise Talent Agency, Temporary Secretary, The Bliss Office, Triangle Agency.  We are only looking for people with 2 + years experience as a travel agent or 3 + years in a senior logistics or similar role, please do not apply unless you meet this qualification, our office is based in Berlin.   The Role Key responsibilities will include: Coordination and strategic planning of intensive travel routings Completely overseeing and planning of each booking from request to final ticketing Raising, proofreading, and issuing a large quantity of travel tickets...

Believe is seeking a Customer Care & Support Specialist based in Lebanon. You will be the main point of contact for our MENA customers (Labels & Artists), addressing their issues and requests.  Main Roles and Responsibilities:   Resolve issues related to content, royalties, reporting, and copyright, ensuring compliance with SLAs.  Maintain high customer satisfaction.  Onboard and train Artists and Labels on Believe's tools.  Contribute to the Support knowledge base for client autonomy.  Communicate regularly with Sales teams.  Collaborate with Finance, Content, Product, and Contracts & Rights teams.  Monitor and escalate customer feedback as needed.    Qualifications Qualifications:   Minimum 2 years experience in online customer service.  Excellent communication skills with Care, Respect, and Empathy.  Strong problem-solving abilities.  Good product knowledge.  Passionate about technology.  Experience with Salesforce is...

Believe is looking for a  Customer Care & Support Specialist for a permanent contract . Integrated into the Customer Care & Support department, you will be the main point of contact of our customers (Producers, Labels, Artistes) to solve their issues and requests. Your main role and responsibilities are: Resolve issues related to content, royalties, reporting, and copyright, ensuring compliance with SLAs. Maintain high customer satisfaction. Manage audio operational tasks to help Customers (modification of information attached to the audio, help in case of technical issue) Onboard and train Artists and Labels on Believe internal tools Contribute to the Support knowledge bases to improve the autonomy of our clients  Maintain a regular and close communication with Sales teams Interact with Believe back-office teams: Finances, Content, Product, Contracts & Rights  Monitor and escalate customer feedback as needed. Qualifications Minimum 2 years experience in...

As an Artist Support Specialist, you will work directly with TuneCore artists to help them distribute their music online, answer their questions, and resolve any issues they have about their service. In this role, you will primarily support our growing LATAM market: - Answer customer emails, DMs, and phone calls to help artists distribute their music, and to use other TuneCore services - Resolve issues and questions customers have about TuneCore products and services - Work within TuneCore’s administrative system to update and correct account issues; cancel account content as needed - Product account management - Provide reporting on customer and product issues - Work with a team on special projects as needed - Report technical and communication issues in order to better service TuneCore artists - Perform other duties as assigned by management Qualifications ● Fluent in English and Spanish ● At least one year of experience working in an office and/or customer service...