Focusrite
High Wycombe, UK
Customer Service Advisor Term: Full-time, Permanent Location: High Wycombe Salary: £22000 + £4k weekend premium pa + excellent benefits Focusrite is a global music and audio company and we’re looking to recruit a Customer Service Advisor on a permanent basis. The ideal candidate will have an interest in music/audio and previous customer service experience. Core responsibilities: Act as focal point for all inquiries relating to the Focusrite/Novation E-Store in a timely, friendly, problem-solving manner. Assist customers with purchasing, order tracking, pre-sales queries, returns, product registration and plug-in software activation via email, phone and live-chat. Feedback to global customer Service team and e-commerce team in regular meetings on common issues reported from the field with a focus on making our websites and our support services easy to use for the customer. Monitor and respond to TrustPilot reviews from customers. Monitor and take action on...