YOUR MISSION
For our Berlin office, we are looking for a French-speaking Customer Support. This is a part-time position (32h per week) and your main responsibility will be “customer support” in French. You will work with our international team in Kreuzberg.
You should be organised and self-motivated, and have past experience of successfully handling customers.
The responsibilities include, amongst other things
Be the first point of contact for new and existing customers.
Answer inquiries by using our CRM tool.
Create and update our email templates.
Resolve product & service problems by clarifying the customer complaints and by communicating with our internal team.
Ensure that quality metrics are met and maintain a high level of customer satisfaction.
Translation of website content & marketing messages.
YOUR PROFILE
Native French speaker skills with excellent...
May 14, 2020
Full time
YOUR MISSION
For our Berlin office, we are looking for a French-speaking Customer Support. This is a part-time position (32h per week) and your main responsibility will be “customer support” in French. You will work with our international team in Kreuzberg.
You should be organised and self-motivated, and have past experience of successfully handling customers.
The responsibilities include, amongst other things
Be the first point of contact for new and existing customers.
Answer inquiries by using our CRM tool.
Create and update our email templates.
Resolve product & service problems by clarifying the customer complaints and by communicating with our internal team.
Ensure that quality metrics are met and maintain a high level of customer satisfaction.
Translation of website content & marketing messages.
YOUR PROFILE
Native French speaker skills with excellent...
Job title: Customer Service Manager Responsible to: Senior Director Customer Service Department: Global Supply Chain Location of work: 4 Pancras Square, Kings Cross
The A Side: A Day in The Life
In this role you will be expected to manage the Customer Service Representatives and act as the main interface with customers for all matters relating to the customer service and distribution business. You will be expected to build an excellent working relationship between UMG, 3PL providers and the customer. Liaising with all groups to ensure that the customer account runs smoothly and efficiently with the primary focus being on effective New release, campaign and order management.
The Customer Service Manager should make a full and valuable contribution, supporting the effort to ensure the customer’s needs are met wherever practicable, whilst being aware of cost and maintaining UMG service levels.
The B Side: Skills &...
May 31, 2020
Full time
Job title: Customer Service Manager Responsible to: Senior Director Customer Service Department: Global Supply Chain Location of work: 4 Pancras Square, Kings Cross
The A Side: A Day in The Life
In this role you will be expected to manage the Customer Service Representatives and act as the main interface with customers for all matters relating to the customer service and distribution business. You will be expected to build an excellent working relationship between UMG, 3PL providers and the customer. Liaising with all groups to ensure that the customer account runs smoothly and efficiently with the primary focus being on effective New release, campaign and order management.
The Customer Service Manager should make a full and valuable contribution, supporting the effort to ensure the customer’s needs are met wherever practicable, whilst being aware of cost and maintaining UMG service levels.
The B Side: Skills &...
We are music and tech fans hailing from all over the globe, working to make Deezer the most personal music streaming service. From data scientists to tech experts, artists & labels specialists to marketers, and even in-house music editors, our team is spreading the love for music to over 180 countries. Supporting local and international artists and bringing them closer to their fans is our mission - we believe music is about diversity, multiculturalism and togetherness. Ready to join the team? We're all ears.
How about you?
Deezer seeks a Client Support Community Manager who will play a key role in the continued growth of our community.
What you will do :
Ensure that Deezer customers receive the necessary support via the Deezer Community.
Escalate critical issues to the appropriate departments.
Work with other community managers to develop and execute our community strategy.
Analyse and report on the performance and activity of the Deezer...
Apr 29, 2020
Full time
We are music and tech fans hailing from all over the globe, working to make Deezer the most personal music streaming service. From data scientists to tech experts, artists & labels specialists to marketers, and even in-house music editors, our team is spreading the love for music to over 180 countries. Supporting local and international artists and bringing them closer to their fans is our mission - we believe music is about diversity, multiculturalism and togetherness. Ready to join the team? We're all ears.
How about you?
Deezer seeks a Client Support Community Manager who will play a key role in the continued growth of our community.
What you will do :
Ensure that Deezer customers receive the necessary support via the Deezer Community.
Escalate critical issues to the appropriate departments.
Work with other community managers to develop and execute our community strategy.
Analyse and report on the performance and activity of the Deezer...
Believe is looking for a Head of Support Italy to manage a 3 members team located in both Italy and France (Paris).
Integrated into the Customer Care & Support department and based in Paris , you will report to the Global Head of Customer Care & Support Distribution, based in Paris.
You and your team will be the main point of contact of our Italian customers (Producers, Labels, Artistes) to solve their issues and requests.
J ob Duties :
Solve Artists & Labels operational issues on artistic content, payment of royalties, reporting, management of copyright in compliance with our SLAs
Onboard and train Artists and Labels on Believe internal tools
Monitor team issues assignment and reassignment
Ensure all team issues are solved in respect of SLA with top quality communication
Ensure that Support processes are followed by the team members
Contribute to the...
Apr 17, 2020
Full time
Believe is looking for a Head of Support Italy to manage a 3 members team located in both Italy and France (Paris).
Integrated into the Customer Care & Support department and based in Paris , you will report to the Global Head of Customer Care & Support Distribution, based in Paris.
You and your team will be the main point of contact of our Italian customers (Producers, Labels, Artistes) to solve their issues and requests.
J ob Duties :
Solve Artists & Labels operational issues on artistic content, payment of royalties, reporting, management of copyright in compliance with our SLAs
Onboard and train Artists and Labels on Believe internal tools
Monitor team issues assignment and reassignment
Ensure all team issues are solved in respect of SLA with top quality communication
Ensure that Support processes are followed by the team members
Contribute to the...
The Company: Roland (UK) Ltd Roland is a world leader in design, manufacture and distribution of electronic musical instruments including keyboards & synthesisers, guitar products, electronic percussion kits, digital recording equipment, amplifiers and audio processing devices.
Roland Stores are a retail arm of Roland UK. A Roland Store is an area manned by a Roland Product specialist, located in leading musical instrument retailers to promote, demonstrate, sell and provide customer support for Roland and Boss products. Please refer to our website for more information of Roland and Boss products.
The Position: The person we are seeking has sales experience and a passion for music technology. You will have the ability to drive musical instrument sales as an outstanding product demonstrator, offer excellent customer service, work with store team members and have an appetite to proactively sell. The individual we are looking for will have the ability to become an...
Mar 15, 2020
Full time
The Company: Roland (UK) Ltd Roland is a world leader in design, manufacture and distribution of electronic musical instruments including keyboards & synthesisers, guitar products, electronic percussion kits, digital recording equipment, amplifiers and audio processing devices.
Roland Stores are a retail arm of Roland UK. A Roland Store is an area manned by a Roland Product specialist, located in leading musical instrument retailers to promote, demonstrate, sell and provide customer support for Roland and Boss products. Please refer to our website for more information of Roland and Boss products.
The Position: The person we are seeking has sales experience and a passion for music technology. You will have the ability to drive musical instrument sales as an outstanding product demonstrator, offer excellent customer service, work with store team members and have an appetite to proactively sell. The individual we are looking for will have the ability to become an...
Job Title: Customer Support Administrator Job Type: Permanent Based: Swansea Reports to: Area Manager
The Company: Roland (UK) Ltd.
Roland is a world leader in the design, manufacture and distribution of electronic musical instruments including; keyboards & synthesisers, guitar products, electronic percussion kits, digital recording equipment, amplifiers and audio processing devices.
The Position:
The person we are looking for will; provide first class customer service and administration support, to internal and external customers, always putting the customer first. To display a positive attitude at all times and strive to use all feedback, as a benefit, to better and develop the department and organisation.
KEY DUTIES:
Answering telephone calls and responding to written requests from customers wishing to have products repaired/returned. All e-mails should be responded to within 24 working hours.
Working with customer to...
Mar 15, 2020
Full time
Job Title: Customer Support Administrator Job Type: Permanent Based: Swansea Reports to: Area Manager
The Company: Roland (UK) Ltd.
Roland is a world leader in the design, manufacture and distribution of electronic musical instruments including; keyboards & synthesisers, guitar products, electronic percussion kits, digital recording equipment, amplifiers and audio processing devices.
The Position:
The person we are looking for will; provide first class customer service and administration support, to internal and external customers, always putting the customer first. To display a positive attitude at all times and strive to use all feedback, as a benefit, to better and develop the department and organisation.
KEY DUTIES:
Answering telephone calls and responding to written requests from customers wishing to have products repaired/returned. All e-mails should be responded to within 24 working hours.
Working with customer to...
