8 jobs found

We are hiring a Client Manager with strong interpersonal skills to join our market-leading administrative team in New York. You are a confident team-player with strong interpersonal skills and ideally a background in music copyright, publishing and/or collection societies. You are confident in client-facing, account management role, and have a track-record of providing excellent customer service and building long-term relationships. The Client Manager will communicate with Kobalt publishing clients as well as senior colleagues across the business on a regular basis BACKGROUND Kobalt is a music and technology company built for artists, songwriters, publishers and labels as an alternative to the traditional music business model. Kobalt’s commitment to technology, transparency, and creators’ rights has driven tremendous growth year-over-year for the company and its clients. Today, Kobalt’s Music Publishing, Neighbouring Rights, and Recordings/AWAL divisions serve over 25,000 songwriters, 600 publishers, and 20,000 independent artists, including The Chainsmokers, Kelly Clarkson, Miles Davis, Dave Grohl, Lauv, Zayn Malik, Max Martin, Nick Cave & The Bad Seeds, Paul McCartney, Stevie Nicks, Pitbull, Elvis Presley, Skrillex, Sam Smith, and many more. Kobalt represents on average over 40% of the top 100 songs and albums in both the US and UK. We’re currently over 500 people based across 10 offices and we’re expecting to grow. That’s where you come in. If you feel like the fast-paced, rewarding environment of our rapidly growing company is for you - share your story! Apply today and tell us why you believe in a better music industry and would be the next best addition to our successful team! WHAT DOES A CLIENT MANAGER AT KOBALT DO? Act as the primary, administrative point of contact for questions from Kobalt clients and any internal queries relating to those clients Develop and maintain relationships between Kobalt and its publishing clients Process new client agreements and coordinate the ingestion of new compositions and catalogues with Kobalt’s Copyright Department Develop and maintain a thorough understanding of all areas of Kobalt’s internal system and processes, and all areas of Kobalt’s business in order to effectively respond to client queries (including royalties, royalty and product tracking, work registrations, duplicate claims, and legal disputes) Coordinate investigations into the above issues with the relevant members of Kobalt’s global staff Coordinate with Kobalt’s Copyright and IT Departments to manage the quarterly royalty distribution for client accounts WHAT SKILLS AND EXPERIENCE ARE WE LOOKING FOR?  Bachelor’s Degree in a relevant field Prior experience working in music publishing and/or with a performing rights society is required Experience in a client-facing, account management role Strong verbal, written and interpersonal communication skills Ability to work independently, multi-task, adapt to changing priorities, and manage high intensity situations while maintaining professionalism and poise Adaptable and comfortable working in a fast-paced & evolving environment Sensitivity to confidential information and material Strong proficiency in Microsoft Office Kobalt is an equal opportunity employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, gender, age, religion, disability, sexual orientation, or veteran status, or any other status or characteristic protected by law.

Role Type  : part time (minimum 40% / 16h per week) Location  : Berlin (office based) Reporting to  : Head of Artist & Label Relations We’re looking for an enthusiastic, solution-oriented working student to join our growing team in Berlin. In this role you will support artists & labels on the iMusician Platform, working through support cases logged in our system. You should be organised and self-motivated, and have past experience of successfully handling customers. Language Requirements 1. German [Native] 2. English [Fluent] 3. Any other languages are a plus! Please note that the interview will be conducted in German and English. The Role This is part time (40%) role, 16 hours per week, with an opportunity to work more depending on the workload. ●Student status ●Act as the first point of contact for new and existing artists & labels, you will answer questions and comments through our Support tool. ● Consistently respond to our artists & labels’ issues within 24 working hours. ● Resolve product and service challenges by clarifying the artists & labels’ complaints and communicating with our internal teams. ● Create and update your own and shared email templates/replies, increasing team efficiency. ● Ensure that quality metrics are met and maintain a high level of customer satisfaction. ● Maintain a positive, empathetic and professional attitude toward our artists & labels at all times. ● Identify and report new issues that impact our customers. Requirements ● Native language communication skills, written and verbal, in the stated language(s) ● Fluent in English (to a business level), additional languages are a plus. ● Patient problem solver with a desire to understand and help artists & labels. ● Excellent communicator, able to empathize with, and retain artists & labels through a variety of challenges and work with internal teams to explain the challenge faced by our artists & labels. ● Friendly, personable and professional in manner. ● Effective time management and able to prioritize work in an efficient manner. ● Organised, diligent and with a high attention to detail. ● Aptitude for acquiring skills in technical troubleshooting and an eagerness to learn and take on new challenges ● Team player, eager and willing to help out a small but growing team. ● Prior experience with customer service is desired. ● Knowledge of the music business is a plus. ● An immediate start would be a plus. As the company is growing quickly, there will be opportunities to evolve with and within the company so if you are smart, have got a strong acumen for customer support and are looking to build your career in an exciting music and technology company, we’d love to talk to you! Send us your application in English with your earliest starting date and expected salary range with the subject “Working Student: Artist & Label Relations Executive // German”. We look forward to receiving your application.

Role Type  : part time (minimum 40% / 16h per week) Location  : Berlin (office based) Reporting to  : Head of Artist & Label Relations We’re looking for an enthusiastic, solution-oriented working student to join our growing team in Berlin. In this role you will support artists & labels on the iMusician Platform, working through support cases logged in our system. You should be organised and self-motivated, and have past experience of successfully handling customers. Language Requirements 1. French [Native] 2. English [Fluent] 3. Any other languages are a plus! Please note that the interview will be conducted in French and English. The Role This is part time (40%) role, 16 hours per week, with an opportunity to work more depending on the workload. ●Student status ●Act as the first point of contact for new and existing artists & labels, you will answer questions and comments through our Support tool. ● Consistently respond to our artists & labels’ issues within 24 working hours. ● Resolve product and service challenges by clarifying the artists & labels’ complaints and communicating with our internal teams. ● Create and update your own and shared email templates/replies, increasing team efficiency. ● Ensure that quality metrics are met and maintain a high level of customer satisfaction. ● Maintain a positive, empathetic and professional attitude toward our artists & labels at all times. ● Identify and report new issues that impact our customers. Requirements ● Native language communication skills, written and verbal, in the stated language(s) ● Fluent in English (to a business level), additional languages are a plus. ● Patient problem solver with a desire to understand and help artists & labels. ● Excellent communicator, able to empathize with, and retain artists & labels through a variety of challenges and work with internal teams to explain the challenge faced by our artists & labels. ● Friendly, personable and professional in manner. ● Effective time management and able to prioritize work in an efficient manner. ● Organised, diligent and with a high attention to detail. ● Aptitude for acquiring skills in technical troubleshooting and an eagerness to learn and take on new challenges ● Team player, eager and willing to help out a small but growing team. ● Prior experience with customer service is desired. ● Knowledge of the music business is a plus. ● An immediate start would be a plus. As the company is growing quickly, there will be opportunities to evolve with and within the company so if you are smart, have got a strong acumen for customer support and are looking to build your career in an exciting music and technology company, we’d love to talk to you! Send us your application in English with your earliest starting date and expected salary range with the subject “Working Student: Artist & Label Relations Executive // French”. We look forward to receiving your application.

Role Type : Part time (minimum 40% / 16h per week) Location : Berlin (office based) Reporting to : Head of Artist & Label Relations We’re looking for an enthusiastic, solution-oriented working student to join our growing team in Berlin. In this role you will support artists & labels on the iMusician Platform, working through support cases logged in our system. You should be organised and self-motivated, and have past experience of successfully handling customers. Language Requirements 1. Italian [Native] 2. English [Fluent] 3. Any other languages are a plus! Please note that the interview will be conducted in Italian and English. The Role This is part time (40%) role, 16 hours per week, with an opportunity to work more depending on the workload.  ●Student status ●Act as the first point of contact for new and existing artists & labels, you will answer questions and comments through our Support tool. ● Consistently respond to our artists & labels’ issues within 24 working hours. ● Resolve product and service challenges by clarifying the artists & labels’ complaints and communicating with our internal teams. ● Create and update your own and shared email templates/replies, increasing team efficiency. ● Ensure that quality metrics are met and maintain a high level of customer satisfaction. ● Maintain a positive, empathetic and professional attitude toward our artists & labels at all times. ● Identify and report new issues that impact our customers. Requirements ● Native language communication skills, written and verbal, in the stated language(s) ● Fluent in English (to a business level), additional languages are a plus. ● Patient problem solver with a desire to understand and help artists & labels. ● Excellent communicator, able to empathize with, and retain artists & labels through a variety of challenges and work with internal teams to explain the challenge faced by our artists & labels. ● Friendly, personable and professional in manner. ● Effective time management and able to prioritize work in an efficient manner. ● Organised, diligent and with a high attention to detail. ● Aptitude for acquiring skills in technical troubleshooting and an eagerness to learn and take on new challenges ● Team player, eager and willing to help out a small but growing team. ● Prior experience with customer service is desired. ● Knowledge of the music business is a plus. ● An immediate start would be a plus. As the company is growing quickly, there will be opportunities to evolve with and within the company so if you are smart, have got a strong acumen for customer support and are looking to build your career in an exciting music and technology company, we’d love to talk to you! Send us your application in English with your earliest starting date and expected salary range with the subject “Working Student: Artist & Label Relations Executive // Italian”. We look forward to receiving your application.

SoundCloud is the world's leading audio platform, allowing everyone to share and discover unique content anywhere, anytime, on the web and on mobile. SoundCloud is looking for a Community Manager to join the team. This role is based in our New York office and will report to the SVP, Subscriptions and Marketing. The Successful Candidate will: Be responsible for engaging with consumers on SoundCloud’s owned social media platforms including Facebook, Instagram, Twitter, YouTube, and Tumblr Proactively engage consumers across non-owned social platforms to insert the brand in relevant conversations to drive brand favorability. Regularly share insights with key stakeholders across the business to inform strategic optimizations Play an active role in listening to and monitoring social conversations across our channels and within the social space to garner insights that will help optimize social marketing strategies. Act as a resource for social media insights and share across the organization Partner with internal social media/press/community operations teams to assist with resolving customer inquiries and identifying potential issues that require escalation and involvement by cross-functional stakeholders Requirements: 3+ years of experience as a community manager for a music, entertainment or lifestyle brand/personality Highly enthusiastic about all things social media and constantly on the lookout for opportunities to leverage what’s new and trending on social platforms A genuine passion for music and a creative spirit Strong written and oral communication skills Resourceful and able to work independently, but also a strong collaborator and team player Experience finding, targeting, and mobilizing online tastemakers and influencers Knowledge of basic digital production including audio, photo and video editing programs including Adobe Photoshop a plus

Do you want to work with people, technology and music? Does developing and implementing strategies to ensure the Customer Support Team is able to provide accurate and efficient technical support to our members sound appealing to you? We are looking for a Technical Support Analyst. In this role you will become an expert on all things technical support at TIDAL, and will play a central part in connecting our Customer Support and our Quality Assurance teams. Our ideal candidate will have an outstanding customer service experience, ability to reply to inquiries on time and excellent problem-solving skills.  Job Responsibilities: Providing superior technical support and training to our Customers Support Team Creating, updating and maintaining troubleshooting articles in the internal knowledge-base and member's FAQs, ensuring they are up to date with relevant steps Monitoring escalated ticket flows, taking ownership of technical issues and follow through to resolution Acting as a trigger between our Customer Support Team and our Quality Assurance Team for escalated tickets Creating daily/weekly/monthly high-level reporting to the Customer Support Manager and Quality Assurance manager Working cross-functionally with both Oslo and New York teams and external partners to provide analysis and recommendations for improving support functions and operation. Experience & skills that you need: At least 2 years managing and creating customer care workflows, knowledge-bases, FAQs and reporting Must have a strong working knowledge of Zendesk and other such ticketing systems as Jira Experience analyzing data and providing recommendations for process improvement Experience assessing skill levels and facilitating technical training Ability to clearly communicate expectations to team members and management Strong working knowledge of Excel and HTML is a plus Who you are:  You have strong organizational, project management and time management skills You have excellent communication skills, both written and oral You have an ability to research and test your own solutions independently You have a positive can-do attitude in troubleshooting complex technical issues You are willing to travel internationally  Since you will be working closely with the New York office, usual working hours for this position are 12.00 – 20.00 from Monday to Friday. If the above sounds like you, apply today. What we offer: Technology:  You will work in a tech-oriented environment with a team of talented developers who are passionate about technology Our People:   Passionate colleagues in a unique culture and environment, working across borders Diverse team:   Our strength is diversity, and we are proud to say that our company represents more than 30 different nationalities Opportunities:   Personal and professional development in an international company Remuneration and benefits:   Competitive salary, insurance and pension. We help with relocation for the right candidate Our office:   Is centrally located in Oslo. We have a subsidized canteen and a barista with great coffee in the building. Our office is within short walking distance to public transportation, cafés, parks, restaurants and gyms Stay energized:   We provide snacks, fruit, and food at the office Sharing ideas:   TIDAL tech talks and Show and Tell sessions in-house Social:   We host intimate concerts in the office and we have a summer/ Christmas party. We also have a microbrewery team that serves end- of-month beer at the office.

FUGA, a leading digital music distribution platform headquartered in Amsterdam, is currently looking for a part time Account Manager to support our growing client base in the Japan (based in Tokyo). You will be the first point of contact for record labels and online music services that use our software to distribute music.  What you do  In addition to being a front-facing liaison with partners and clients, your responsibilities will include investigating, solving, and escalating issues within our client services team. Main components of job are:  Be a point of contact for our clients and digital service providers in Japan.  Train those new Japanese clients in using the FUGA system.  Guide them in migrating their back catalogue to the FUGA system.  Investigate, troubleshoot, and (where possible) solve technical and content related issues.  Provide email and phone support.  Escalate issues appropriately and communicate effectively with internal teams.  Create support documentation, training guides and procedures in Japanese and English. Test software improvements and bug fixes. Requirements Who you are  You are tech savvy, communicative and have experience dealing directly with customers. Some of the core qualities and capabilities we feel are required for this role are:  Two or more years of experience in a client facing support role. Independent worker / thinker / planner.  Excellent Japanese and English skills – written and spoken.  Tech savvy.  Motivated to develop ones skill base. Analytical and investigative.  Excellent communication and analytical skills.  Organized and comfortable tracking and prioritizing multiple issues.  Able to work under (time) pressure. Comfortable working in an AGILE environment.  Even better   We would be thrilled to have someone that is passionate about music and has a firm understanding of digital supply chain operations. So please make sure to mention if any of this describes you:  Have music industry experience in digital operations  Know how FUGA or a similar music delivery platform works.  Understand music metadata issues.  Knowledge of the digital music consumer landscape.  Are passionate about music. Who we are Small, enthusiastic team and a growing company with strong ambitions. International business environment, colleagues and clients around the world with diverse backgrounds in music and tech. Egalitarian, transparent environment with career growth opportunities. Part of a dynamic industry: music & technology. About FUGA  Founded in 2006, FUGA build software and provide services for the digital music industry. We have an extensive and growing international network of clients and partners in more than 50 countries. Our HQ is based in Amsterdam, the Netherlands, with offices in New York, London and Milan and representatives in Paris, Los Angeles, Korea and Brazil. We operate at the heart of the music industry with clients such as Armada Music , Spinnin’s Records, Tommy Boy, Ultra Records, Curb Records, Epitaph, Domino Recording Company and many more. FUGA connects these record labels, artists and distributors with online stores such as Spotify, iTunes, and Apple Music. FUGA's products & services provide a complete ecosystem for the digital product cycle. Clients manage, distribute and promote their music and collect on their revenue. By doing so FUGA enables its clients to optimize their business processes and successfully execute their strategy.