4 jobs found

As an Artist Support Specialist, you will work directly with TuneCore artists to help them distribute their music online, answer their questions, and resolve any issues they have about their service. In this role, you will primarily support our growing French market: Answer customer emails, DMs, and phone calls to help artists distribute their music, and to use other TuneCore services Resolve issues and questions customers have about TuneCore products and services Work within TuneCore’s administrative system to update and correct account issues; cancel account content as needed Product account management Provide reporting on customer and product issues Work with a team on special projects as needed Report technical and communication issues in order to better service TuneCore artists Perform other duties as assigned by management

As a Desktop Support Analyst at Sony Music, you will be responsible for support and services to users, both in person and remote and also assist the wider team with project work and hardware deployment. You will join a team of supportive employees that continuously strive to streamline processes and learn  This role requires you to be on site full time.  What you'll do: Responsibilities may include but will not be limited to the following: Represent the service desk Work as part of a team sharing knowledge and skills Provide a professional service to users Prioritise tickets / service requests Resolve issues within our agreed SLA’s Document solutions Participate in Global Technology projects Support the Sony Music Global Technology environment, including hardware, software, tools and applications. Troubleshoot across all common computing platforms and hardware Software installation and updates Additional duties as assigned   Who you are:...

In this dynamic, hands-on role, you will be responsible for maximising the ROI on the CRM system by enhancing understanding, ensuring consistent usage, promoting adoption, maintaining data integrity, and facilitating development requests across Sentric/Believe. You will work closely with stakeholders and cross-functional teams, acting as a crucial link between technical and business development, client services, and other teams to ensure technology solutions are practical and aligned with business needs. Additionally, you will develop and implement ongoing training, communication, and implementation plans to drive consistent and effective CRM use across all teams.  Key Relationships  Internal Stakeholder Management: Work closely with key stakeholders including the Client Services Support Manager, Marketing team, Business Development team, Sales Operations, Client Services Manager, and the Insights team to ensure alignment and effective collaboration across all CRM-related...

In this dynamic, hands-on role, you will be responsible for maximising the ROI on the CRM system by enhancing understanding, ensuring consistent usage, promoting adoption, maintaining data integrity, and facilitating development requests across Sentric/Believe. You will work closely with stakeholders and cross-functional teams, acting as a crucial link between technical and business development, client services, and other teams to ensure technology solutions are practical and aligned with business needs. Additionally, you will develop and implement ongoing training, communication, and implementation plans to drive consistent and effective CRM use across all teams.  Key Relationships  Internal Stakeholder Management: Work closely with key stakeholders including the Client Services Support Manager, Marketing team, Business Development team, Sales Operations, Client Services Manager, and the Insights team to ensure alignment and effective collaboration across all CRM-related...