9 jobs found

Who we are Xceed is a venture-backed startup headquartered in Barcelona, on a mission to facilitate the interaction of people and businesses around entertainment experiences and transforming the way millions of people access nightlife events worldwide.  Who you are   We are seeking an ambitious and goal-oriented profile with a strong interest in music, events and clubbing culture to manage, retain and develop relationships with our portfolio of clients (clubs, festival, organisers, etc..). As part of an exciting and growing team, you will be responsible for servicing a portfolio of key customers and promoters as well as identifying new business opportunities globally.  Ideally, you will have experience within the events and ticketing industry, whether it be on the promoter side or at a ticketing company. It’s extremely important for you to have gained vast experience in managing client relationships and accounts, as well as your ability to speak multiple languages! What you will do   Manage the existing portfolio of customers, focusing on their retention and satisfaction Work closely with the sales team to onboard and train new customers Create tutorials and how-to guides to help customers to use The Nightgraph in the best way possible for their business Identify new business opportunities within the existing portfolio of customers Be the point of contact and liaison between organisers, clubs, festivals and Xceed - Support our B2C customer care, especially when our main B2C account manager is not at work Provide specific reports on data that customers require (due to this, analytical and numerical skills are important) Work closely with the marketing team to coordinate marketing activities for our customers   What we are looking for A nightlife expert (especially as relates to the underground scene) In-depth knowledge of the ticketing and clubbing industries Proactive attitude and ability to multi-task Flexibility with regards to your availability (often you may be contacted by organisers at time of events during evenings and weekends) Great problem-solving ability and an eye for detail  Excellent communication skills with the ability to sell and convince Fluent in English and Spanish, additional languages will be a bonus Ability to master the use of the software  Good skills in G Suite and Microsoft Office (especially Excel) Bonus points for Fluency in Italian/French/Portuguese/German Notions of Digital and Social Media Marketing Knowledge of the Adobe Suite Our principles Moderation is fatal Taste everything Have no plan B Inspire Don’t ask if the party is going to be fun Why Xceed will be your favorite team Transparent, dynamic and fun company culture with linear management and short decision-making lines  A hardworking, curious and passionate team that is also friends outside the working hours  Casual, young and multicultural mindset  Ticket Restaurant (a restaurant card)  Flexible working hours with the possibility of remote office several times per month  A completely new, trendy and luminous office located at 22@ - The Innovation District of Barcelona  A premium WeWork membership – access any WeWork office around the world  Free breakfast every Monday, free coffee, tea, and beer all week  Happy Hour every Thursday  Yoga, external speakers, and other activities in the building  Relax areas, table football & a rooftop terrace  Free tickets for every party in town  Team Getaways & other team activities  Autonomy, vast opportunities to learn and grow  Space to give your ideas and experiment  At Xceed we offer equal opportunities - all qualifying applications will receive consideration for employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age.

The Company: Roland (UK) Ltd Roland is a world leader in design, manufacture and distribution of electronic musical instruments including keyboards & synthesisers, guitar products, electronic percussion kits, digital recording equipment, amplifiers and audio processing devices. Roland Stores are a retail arm of Roland UK. A Roland Store is an area manned by a Roland Product specialist, located in leading musical instrument retailers to promote, demonstrate, sell and provide customer support for Roland and Boss products. Please refer to our website for more information of  Roland  and  Boss  products. The Position: The person we are seeking has sales experience and a passion for music technology. You will have the ability to drive musical instrument sales as an outstanding product demonstrator, offer excellent customer service, work with store team members and have an appetite to proactively sell. The individual we are looking for will have the ability to become an accomplished sales person managing a broad range of the Roland and Boss business within the Roland Store, offering excellent product knowledge and promote both Roland and the store via traditional and digital marketing methods. The person will be the sole Roland representative in the store and will therefore be involved in every aspect of running a successful retail business. Key Duties: Dealing with a large cross section of customer enquiries Demonstrating and selling Roland, Boss & V-Moda products Following up sales leads & conducting outbound sales calls Offering post sales & technical support for customers of the Roland Store Managing and maintaining the Roland & Boss areas Creating marketing campaigns for local and online audiences via traditional and digital methods including social media Completing reports Train and work closely with other store staff to maximise Roland & Boss sales Run promotional events throughout the year   Key Attributes Experience in a sales role Punctual & reliable Excellent communicator both on the telephone and face to face To have a strong interest and understanding of Hi-tech products Must be proficient in two of the following; Piano/Keyboard Drums Guitar Recording/Production equipment (computer-based recording) Experience in a customer service role Highly organised and able to prioritise multiple tasks Naturally an independent worker who uses initiative to find solutions Creatively minded to continuously improve and overcome challenges Polite, helpful and an active listener Someone who has the ability to put customers at ease A persuasive nature & the ability to think on your feet Competent computer skills with experience of email, calendars, internet & reporting Has the ability to work with management of the store and key stakeholders to grow business for the future A clean and well organised person who would successfully plan their time to maintain and manage the Roland displays Good understanding of social media Enthusiastic manner & passionate about music The Package - Basic Salary - Commission % - Private Healthcare - Contributory pension

With 53 millions of tracks and a presence in over 180 countries, Deezer is the most personal music streaming service in the world. Behind the code and the pixels is our team of 500 music lovers, and we’re building something incredible together. Want in? If you’re looking for an adventure, not just a job, and you fancy seeing ideas come to life in a heartbeat, you’re in the right place. We believe in better product, better speed and better people . Job Description How about you?  We are currently looking for a talented Associate Client Support Manager to lead, mentor and coach a small team in delivering excellent customer service. This position is for a 12-month period. We’ve come a long way already and we need positive, enthusiastic individuals to help us keep raising the bar, are you up for the challenge? What you will do: From coaching & performance management to influencing policy & processes, ensuring excellent service is at the heart of everything you do. Chart your team development path, being accountable for their performance and growth. Developing Deezer’s customer support experience, coordinating new initiatives and acting as a point of contact for support with our partners and business departments. Qualifications What we are looking for: A Leader  - you believe in leading by example, but also recognise when to let others take the reins. A People Person  - invested in the individuals in your team and your measure of success is their growth and development. Support Veteran  - years of support experience has given you a keen eye for anticipating and meeting customer needs. Champion for Change  - open to new ideas, you focus on the positives and moving forward. Part of the Solution  - your actions will have an lasting and meaningful impact on Deezer and our users experience. Communicator  - you’re confident in front of a group or one-to-one. You understand the importance of clear and proactive communication in addressing issues before they occur. Not afraid to fail  - you accept mistakes occur but see them as an opportunity to learn and you don’t let them hold you or your team back. While not requirements for the role, the following will certainly help: Linguist - Fluent English plus one or more of French, German, Spanish or Portuguese. Tech Savvy - knowledge of mobile and digital technology Additional Information Life @ Deezer Depending on the country you’ll be working in, you will find several of the following perks: - Start-up philosophy. - Highly motivated and product-focused people ready to drive innovation. - Opportunities to share your love for music (in-house bands, gigs, piano, guitars…). - Hackathons & meetups. - Friday drinks, summer and winter parties. - A stocked kitchen with free drinks and snacks. - Areas to relax and collaborate with beanbags and table football. - An ‘at home’ vibe, with great outdoor spaces. - Gym access at Deezer HQ with lunch-time yoga, pilates and boxing classes. If you feel like this is the right opportunity for you, press play! We are an equal opportunity employer.

FUGA, a leading digital music distribution platform headquartered in Amsterdam, is currently looking for a part time Account Manager to support our growing client base in the Japan (based in Tokyo). You will be the first point of contact for record labels and online music services that use our software to distribute music.  What you do  In addition to being a front-facing liaison with partners and clients, your responsibilities will include investigating, solving, and escalating issues within our client services team. Main components of job are:  Be a point of contact for our clients and digital service providers in Japan.  Train those new Japanese clients in using the FUGA system.  Guide them in migrating their back catalogue to the FUGA system.  Investigate, troubleshoot, and (where possible) solve technical and content related issues.  Provide email and phone support.  Escalate issues appropriately and communicate effectively with internal teams.  Create support documentation, training guides and procedures in Japanese and English. Test software improvements and bug fixes. Requirements Who you are  You are tech savvy, communicative and have experience dealing directly with customers. Some of the core qualities and capabilities we feel are required for this role are:  Two or more years of experience in a client facing support role. Independent worker / thinker / planner.  Excellent Japanese and English skills – written and spoken.  Tech savvy.  Motivated to develop ones skill base. Analytical and investigative.  Excellent communication and analytical skills.  Organized and comfortable tracking and prioritizing multiple issues.  Able to work under (time) pressure. Comfortable working in an AGILE environment.  Even better   We would be thrilled to have someone that is passionate about music and has a firm understanding of digital supply chain operations. So please make sure to mention if any of this describes you:  Have music industry experience in digital operations  Know how FUGA or a similar music delivery platform works.  Understand music metadata issues.  Knowledge of the digital music consumer landscape.  Are passionate about music. Who we are Small, enthusiastic team and a growing company with strong ambitions. International business environment, colleagues and clients around the world with diverse backgrounds in music and tech. Egalitarian, transparent environment with career growth opportunities. Part of a dynamic industry: music & technology. About FUGA  Founded in 2006, FUGA build software and provide services for the digital music industry. We have an extensive and growing international network of clients and partners in more than 50 countries. Our HQ is based in Amsterdam, the Netherlands, with offices in New York, London and Milan and representatives in Paris, Los Angeles, Korea and Brazil. We operate at the heart of the music industry with clients such as Armada Music , Spinnin’s Records, Tommy Boy, Ultra Records, Curb Records, Epitaph, Domino Recording Company and many more. FUGA connects these record labels, artists and distributors with online stores such as Spotify, iTunes, and Apple Music. FUGA's products & services provide a complete ecosystem for the digital product cycle. Clients manage, distribute and promote their music and collect on their revenue. By doing so FUGA enables its clients to optimize their business processes and successfully execute their strategy.

Reverb is a leading online marketplace for buying and selling new, used, and vintage musical instruments. Since launching in 2013, Reverb has grown into a vibrant community of buyers and sellers all over the world. By focusing on inspiring content, price transparency, musician-focused eCommerce tools, a music-savvy customer service team, and more, Reverb has created an online destination where the global music community can connect over the perfect piece of music gear.   We are looking to hire a Customer Engagement Specialist to help support our rapidly expanding community of European musicians. This role involves supporting buyers, sellers, and browsers on the site, arbitrating disputes between different users, and partnering with our Risk team to prevent fraudulent and suspicious activity.   While we do provide Reverb-specific training, previous experience in a high-volume, high-touch customer service role is required, as this position involves communicating with our customers via email, chat, and phone.    The role will be based in EU Headquarters in Amsterdam, with our offices located close to the city centre and the Vondelpark.   Responsibilities: Assisting customers with day-to-day needs through email, chat, and phone. Brokering resolutions in the event of disputes between buyers and sellers on the platform. Leveraging content, self-help articles, Reverb features, and your knowledge of our policies and procedures to guide users Monitor and police site activity including messages, offers and orders. Encourage sales, listings and other activity on Reverb.   Requirements: Excellent written and verbal communication skills. Prior experience providing customer service for an online business. The ability to learn new programs, type quickly and generally multitask on a computer. A strong sense of empathy and superb conflict resolutions skills Experience working with a support ticketing platform like Zendesk. Fluency in English and French; German and Spanish also pluses. Nice to haves: Knowledge of music gear brands, models, and history.   ----------------------------------------------------------------------------------------------------------------   Spezialist im Kundendienst - Amsterdam Reverb ist der führende Marktplatz für den Kauf und Verkauf von neuen, gebrauchten und vintage Musikinstrumenten. Seit seiner Gründung in 2013, ist Reverb zu einer lebhaften internationalen Community von Käufern und Verkäufern herangewachsen. Durch den Fokus auf inspirierende Inhalte, transparente Preisgestaltung, Musiker-fokussierte e-Commerce tools, ein Musiker Kundendienst Team und mehr, hat Reverb einen Ort geschaffen wo sich die globale Musiker-Community über das perfekte Stück Equipment miteinander verbinden kann.    Wir suchen nach einem Spezialisten im Kundendienst um unsere stetig wachsende community von Europäischen Musikern zu unterstützen. Die Rolle beinhaltet die Betreuung von Käufern, Verkäufern, Nutzern, die Schlichtung von Streitigkeiten zwischen Nutzern und die Zusammenarbeit mit unserem Risk team um Betrügereien sowie verdächtige Aktivitäten vorzubeugen.   Obwohl wir ein Reverb-Spezifisches training anbieten, wird entsprechende Erfahrung in einem hochfrequenten Kundenservice-Umfeld vorausgesetzt. Diese Position beinhaltet den Kontakt mit unseren Kunden per E-mail, Chat und Telefon.   Die Stelle soll in den Büroräumen unseres EU Hauptquartiers in Amsterdam besetzt werden, welche sich in der Nähe des Stadtzentrums und dem Vondelpark befinden.    Aufgaben Unterstützung unserer Kunden in alltäglichen Fragen durch E-mail, Chat oder Telefon Vermittlung zwischen Käufern und Verkäufern auf der Plattform im Falle eines Disputs Nutzung der Inhalte, selbsthilfe Artikeln, Reverb Features sowie dein Wissen über die Reverb Richtlinien und Prozesse um unsere Nutzer zu unterstützen Beobachtung und Überwachung der Aktivitäten auf der Seite inkl. Nachrichten, Angeboten und Bestellungen Förderung der Verkäufe, Inserate und anderen Aktivitäten auf Reverb   Anforderungen Ausgezeichnete Kommunikationsfähigkeiten in Wort und Schrift Fundierte Erfahrungen im Kundendienst für ein Online Unternehmen Die Fähigkeit neue Programme zu erlernen, schnell zu tippen sowie generelles Multitasking am Rechner Ein ausgeprägtes Mitgefühl und die Fähigkeit Konflikte zu lösen Erfahrung im Umgang von Support Ticketing Plattformen wie Zendesk Fließende Deutsch- und Englischkenntnissen, Spanisch oder Französisch ist ein Plus  Extras Wissen über Musik-spezifische Marken, Modelle und Geschichte

Reverb is a leading online marketplace for buying and selling new, used, and vintage musical instruments. Since launching in 2013, Reverb has grown into a vibrant community of buyers and sellers all over the world. By focusing on inspiring content, price transparency, musician-focused eCommerce tools, a music-savvy customer service team, and more, Reverb has created an online destination where the global music community can connect over the perfect piece of music gear.   We are looking to hire a Customer Engagement Specialist to help support our rapidly expanding community of European musicians. This role involves supporting buyers, sellers, and browsers on the site, arbitrating disputes between different users, and partnering with our Risk team to prevent fraudulent and suspicious activity.   While we do provide Reverb-specific training, previous experience in a high-volume, high-touch customer service role is required, as this position involves communicating with our customers via email, chat, and phone.    The role will be based in EU Headquarters in Amsterdam, with our offices located close to the city centre and the Vondelpark.   Responsibilities: Assisting customers with day-to-day needs through email, chat, and phone. Brokering resolutions in the event of disputes between buyers and sellers on the platform. Leveraging content, self-help articles, Reverb features, and your knowledge of our policies and procedures to guide users Monitor and police site activity including messages, offers and orders. Encourage sales, listings and other activity on Reverb.   Requirements: Excellent written and verbal communication skills. Prior experience providing customer service for an online business. The ability to learn new programs, type quickly and generally multitask on a computer. A strong sense of empathy and superb conflict resolutions skills Experience working with a support ticketing platform like Zendesk. Fluency in English and French; German and Spanish also pluses. Nice to haves: Knowledge of music gear brands, models, and history.   ----------------------------------------------------------------------------------------------------------------   Spécialiste Service Client - Amsterdam Reverb.com est une marketplace dédiée aux instruments de musique qui a changé la manière d’acheter et de vendre en ligne du matériel de musique neuf et d’occasion. Depuis son lancement en 2013, Reverb est devenu une communauté dynamique composée d'acheteurs et de vendeurs du monde entier. En se concentrant sur le contenu inspirant, la transparence des prix, des outils de vente en ligne dédiés, un service client constitué de musiciens et de musiciennes, et bien plus, Reverb est maintenant une plateforme incontournable où la communauté musicale mondiale peut se connecter autour du matériel de musique.   Nous recherchons un musicien ou une musicienne passionné(e) par le matériel de musique pour rejoindre notre service client et accompagner notre communauté de musiciens européens en très forte croissance. Ce poste impliquera d’aider les utilisateurs qui souhaitent acheter et vendre sur le site, augmenter proactivement notre communauté de vendeurs et prendre en charge de nombreuses autres tâches quotidiennes en collaboration avec notre équipe de gestion des risques afin de prévenir les activités frauduleuses et suspectes.   Bien que nous offrions une formation spécifique à Reverb, une expérience préalable dans le domaine du service à la clientèle à haut volume est requise car ce poste implique de communiquer avec nos clients par email, chat et téléphone.    Ce poste sera basé au sein de notre siège Europe, nos bureaux sont situés à proximité du centre-ville d’Amsterdam dans le quartier de Vondelpark.   Responsabilités : Aider les clients quotidiennement par courriel, chat et téléphone. Négocier et solutionner d'éventuels conflits entre acheteurs et vendeurs sur la plate-forme. Tirer parti du contenu, des articles de notre centre d’aide, des fonctions de Reverb, de vos connaissances de nos politiques et procédures pour guider les utilisateurs. Surveiller et contrôler l'activité du site, y compris les messages, les offres et les commandes. Générer des ventes, des nouvelles annonces et d’autres actions sur  Reverb.com . Compétences requises : Excellentes compétences en communication orale et écrite. Expérience antérieure au sein du service client d'une entreprise en ligne. Capacité à apprendre l’utilisation de nouveaux logiciels, à écrire rapidement sur ordinateur et à gérer plusieurs tâches en même temps sur un ordinateur. Avoir un sens inné du service client. Expérience dans l’utilisation de logiciels dédiés au service client comme Zendesk. Parler couramment anglais et français ; l’allemand et l’espagnol sont un plus. Compétences bonus : Connaissance des instruments de musique, des marques, des modèles et de leur histoire.

Reverb.com is looking for a genuine music-gear obsessive to help moderate our rapidly expanding community of musicians. We live for our customers and their success stories, which is why we empower our Customer Engagement Specialists to flex their creative muscles to come up with innovative solutions tailored to our users specific cases. Our customer engagement team supports all users as they buy and sell on the site, arbitrating disputes between different users, and working to prevent fraudulent and suspicious activity.  While we do provide Reverb specific training, customer service experience is a must as this position will largely involve communicating with our customers via email, chat, and phone. Please make sure to share with us what customer service means to you in your application!  Responsibilities: Assisting customers with day-to-day needs through email, chat, and phone. Brokering resolution in the event of disputes between buyers and sellers. Leveraging content, self-help articles, Reverb features, and your knowledge of our policies and procedures to recruit new buyers and sellers to the site. Keeping a constant, vigilant eye on all site activity. A myriad of other tasks that come with a startup environment and a rapidly growing business. Requirements: Previous experience in a solution-oriented customer service role. Experience providing support via a live chat service like Zendesk Chat Excellent written and verbal communication skills. Knowledge of music gear brands, models, and history. The ability to learn new programs, type quickly and generally multitask on a computer. Ability to work full-time hours as well as evenings and weekends. Nice to Haves: Experience with credit card fraud detection and prevention. Bilingual in English/Spanish is a plus! What you’ll get: Competitive salary and stock options in a high growth company. No-bureaucracy environment where ownership and initiative is valued. Health insurance and a healthy work environment. 401k with 4% match. Flexible vacation and sick days. A MacBook, monitor, keyboard, mouse of your choice. Even a stand up desk if you want! Discounts on music gear.

As a member of our CX team you will report to the Head of Customer Experience and be responsible for delivering world-class support to our musician-users. We are looking for an expert problem solver who has a passion for helping others on their music creation journey. Ring a bell? Read on! Why Splice? We’re building a creative ecosystem for music producers. With this ecosystem, we’re cultivating a global community of creators that fosters inspiration, connection, focus, and growth. Our work environment is no different. We champion collaboration, big ideas, helping where we can and asking for assistance when we need it. We aim for steady, measured expansion through experimentation and iteration. We encourage optimism, inclusion, and transparency in the workplace. We aren’t afraid to stumble, because every stumble can teach us something about our processes, strategies, and even ourselves. We don’t just hire people who mirror our culture. We hire people who add to it. What you will do  Work with our Customer Experience Manager to handle a diverse range of inquiries from our users. Engage with our customers via email, “real-time chat”, and our knowledge base. Report technical bugs to our product and engineering teams. Identify problems and friction points for our users, then help come up with solutions. Draw on your understanding of music creation in order to help our users achieve their creative goals. What we are looking for  A team player who is energized by working with others Excellent written and verbal communication skills  Passionate about creating music Compassionate and empathetic towards your fellow musicians Able to flourish in a high volume work environment An excellent multi-tasker  Highly organized and detail oriented Bonus You are a Splice user and familiar with our platform Prior customer service experience Equal Opportunity Employer: Splice is an equal opportunity employer, committed to diversity and inclusiveness. We will consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age. We strongly encourage women, people of color, members of the LGBTQ community, people with disabilities and veterans to apply.