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Mar 29, 2022
Full time
Customer Service Advisor
Focusrite High Wycombe, UK
Customer Service Advisor Term: Full-time, Permanent Location: High Wycombe Salary: £22000 + £4k weekend premium pa + excellent benefits Focusrite is a global music and audio company and we’re looking to recruit a Customer Service Advisor on a permanent basis. The ideal candidate will have an interest in music/audio and previous customer service experience. Core responsibilities: Act as focal point for all inquiries relating to the Focusrite/Novation E-Store in a timely, friendly, problem-solving manner. Assist customers with purchasing, order tracking, pre-sales queries, returns, product registration and plug-in software activation via email, phone and live-chat. Feedback to global customer Service team and e-commerce team in regular meetings on common issues reported from the field with a focus on making our websites and our support services easy to use for the customer. Monitor and respond to TrustPilot reviews from customers. Monitor and take action on...
May 06, 2022
Full time
ROLAND STORE PRODUCT SPECIALIST, LEEDS
Roland Leeds, UK
Job Title:  Roland Store Product Specialist Full Time Based in  the Roland Store at Professional Music Technology, Leeds Do you have a passion for music and a desire to share your enthusiasm with others? Can you deliver fantastic customer experiences—and results—working alongside an experienced retail team? If so, we want to hear from you. Roland Stores are dedicated areas within leading music retailers worldwide. Each Roland Store is managed by a fully trained Roland Product Specialist, who works closely with the wider store team to deliver superior customer experiences. As a Roland Store Product Specialist, your job is to create an environment where you can take someone’s aspirations and turn them into reality by showing them the perfect products from Roland, BOSS or V-MODA. It’s all about creating (and managing) an exciting, inspiring Roland space; through demonstrations of the latest products, in-store and online events with key...
May 04, 2022
Full time
Customer Support - USA
Shotgun New York, NY, USA
Shotgun - USA At Shotgun, we're looking for ambitious and talented individuals who both know how to enjoy life and surpass themselves, who love solving problems and building products, and who believe real ambition requires resilience and humility. We are looking for Sales people to help our current Sales team (Ambassadors, Account Executive and Account Manager) in the US. You will report to the General Manager. You can be based anywhere in the USA, ideally in NYC 🇺🇸 What will I be doing? 🤔 You’ll be one of our first few members on the customer support team and you’ll be on the front-lines of responding to support messages from our users and organisers Provide reliable support: this is usually over chat messaging or email, but can also mean a phone call Occasionally organizers might also need punctual help on site with access control, scanning etc. Provide feedback regarding customer service procedures, policies, and standards Maintain...