This is a fantastic opportunity for a proactive, customer-orientated administrator to be involved in all aspects of our application process. You will be a key point of liaison for applicants, academic staff, student recruiters and other departments to help achieve the goal of admitting high-quality students to the full range of our programmes.
The successful candidate will be a team player with a can-do attitude, self-reliant and capable of working to deadline on their own initiative to help ensure applicants and students have a great experience, delivering outstanding customer service.
This is your chance to join a fast growing company with exciting opportunities for personal development.
Principal duties include
To act as first point of call for admissions enquiries regarding applications and student funding.
To provide support for the Admissions Officers during the student application and enrolment stages.
Responsible for the admissions inbox....
Oct 26, 2020
Full time
This is a fantastic opportunity for a proactive, customer-orientated administrator to be involved in all aspects of our application process. You will be a key point of liaison for applicants, academic staff, student recruiters and other departments to help achieve the goal of admitting high-quality students to the full range of our programmes.
The successful candidate will be a team player with a can-do attitude, self-reliant and capable of working to deadline on their own initiative to help ensure applicants and students have a great experience, delivering outstanding customer service.
This is your chance to join a fast growing company with exciting opportunities for personal development.
Principal duties include
To act as first point of call for admissions enquiries regarding applications and student funding.
To provide support for the Admissions Officers during the student application and enrolment stages.
Responsible for the admissions inbox....
UMG eCommerce & Label Services is seeking an enthusiastic, detail-oriented Social Media Customer Service Manager to work within the Merchandise and E-Commerce Department in our headquarters in Philadelphia.
How you’ll CREATE:
Partner with the customer service management team to ensure we consistently provide a positive fan experience.
Oversee workflow of the customer service team focused on social listening to ensure timely responses and resolutions to customer inquiries and complaints.
Develop, iterate, and train team members on customer service brand and tone of voice guidelines for social media.
Evaluate current and future potential tools to help ensure the team’s success.
Analyze trends and issues to help prevent customer facing issues.
Report weekly activity of all social media platforms.
Regularly provide insights on social media customer service activity and customer sentiment to our marketing and label services teams....
Oct 28, 2020
Full time
UMG eCommerce & Label Services is seeking an enthusiastic, detail-oriented Social Media Customer Service Manager to work within the Merchandise and E-Commerce Department in our headquarters in Philadelphia.
How you’ll CREATE:
Partner with the customer service management team to ensure we consistently provide a positive fan experience.
Oversee workflow of the customer service team focused on social listening to ensure timely responses and resolutions to customer inquiries and complaints.
Develop, iterate, and train team members on customer service brand and tone of voice guidelines for social media.
Evaluate current and future potential tools to help ensure the team’s success.
Analyze trends and issues to help prevent customer facing issues.
Report weekly activity of all social media platforms.
Regularly provide insights on social media customer service activity and customer sentiment to our marketing and label services teams....
YOUR MISSION
For our Berlin office, we are looking for a French-speaking Customer Support. This is a full-time position (40h per week) and your main responsibility will be “customer support” in French. You will work with our international team in Kreuzberg.
You should be organised and self-motivated, and have past experience of successfully handling customers.
The responsibilities include, amongst other things
Be the first point of contact for new and existing customers.
Answer inquiries by using our CRM tool.
Create and update our email templates.
Resolve product & service problems by clarifying the customer complaints and by communicating with our internal team.
Ensure that quality metrics are met and maintain a high level of customer satisfaction.
Translation of website content & marketing messages.
YOUR PROFILE
Native French speaker skills with excellent written skills
Fluent in English to a business level,...
Oct 25, 2020
Full time
YOUR MISSION
For our Berlin office, we are looking for a French-speaking Customer Support. This is a full-time position (40h per week) and your main responsibility will be “customer support” in French. You will work with our international team in Kreuzberg.
You should be organised and self-motivated, and have past experience of successfully handling customers.
The responsibilities include, amongst other things
Be the first point of contact for new and existing customers.
Answer inquiries by using our CRM tool.
Create and update our email templates.
Resolve product & service problems by clarifying the customer complaints and by communicating with our internal team.
Ensure that quality metrics are met and maintain a high level of customer satisfaction.
Translation of website content & marketing messages.
YOUR PROFILE
Native French speaker skills with excellent written skills
Fluent in English to a business level,...
Songtrust is looking for a Client Services Associate to help with the prioritization and advocacy of new and existing clients (songwriters, artists, managers, producers, attorneys, etc). This role is instrumental to keeping our clients happy, informed, and heard throughout the business. Outside of working with a mission-driven team, you'll have the opportunity to impact creatives everyday and be part of Songtrusts' overall goal to help musicians collect their global royalties.
What you'll be doing:
Act as the primary, administrative point of contact for questions from Songtrust clients and any internal queries relating to those clients
Provide exceptional customer service to Songtrust’s roster of global songwriters and business partners
Work within a close-knit team to continue building our growing Client Services team at Songtrust
Help solicit client feedback to improve service, user experience, and software features
Develop and maintain a thorough...
Oct 20, 2020
Full time
Songtrust is looking for a Client Services Associate to help with the prioritization and advocacy of new and existing clients (songwriters, artists, managers, producers, attorneys, etc). This role is instrumental to keeping our clients happy, informed, and heard throughout the business. Outside of working with a mission-driven team, you'll have the opportunity to impact creatives everyday and be part of Songtrusts' overall goal to help musicians collect their global royalties.
What you'll be doing:
Act as the primary, administrative point of contact for questions from Songtrust clients and any internal queries relating to those clients
Provide exceptional customer service to Songtrust’s roster of global songwriters and business partners
Work within a close-knit team to continue building our growing Client Services team at Songtrust
Help solicit client feedback to improve service, user experience, and software features
Develop and maintain a thorough...
Job description:
We are strengthening our global Customer Success team with a Senior Customer Success Manager to manage a portfolio of direct clients, focusing on nurturing and growing Epidemic Sound’s existing B2B business in Europe, Middle East and Australia. Our Enterprise customers range from production companies, advertising agencies, digital publishers, and brands with audiovisual media at their core.
As a Senior Customer Success Manager, your responsibilities will include:
Manage all post-sales activity for Epidemic Sounds top enterprise customers through strong relationship-building, product knowledge, planning and execution
Act as the main point of contact throughout the customer’s lifecycle, define success plan with clear deliverables, and ensure clear communication across all operational areas
Onboard, develop and nurture new customers with a focus on actively increasing product adoption and engagement
Increase customer retention by...
Oct 19, 2020
Full time
Job description:
We are strengthening our global Customer Success team with a Senior Customer Success Manager to manage a portfolio of direct clients, focusing on nurturing and growing Epidemic Sound’s existing B2B business in Europe, Middle East and Australia. Our Enterprise customers range from production companies, advertising agencies, digital publishers, and brands with audiovisual media at their core.
As a Senior Customer Success Manager, your responsibilities will include:
Manage all post-sales activity for Epidemic Sounds top enterprise customers through strong relationship-building, product knowledge, planning and execution
Act as the main point of contact throughout the customer’s lifecycle, define success plan with clear deliverables, and ensure clear communication across all operational areas
Onboard, develop and nurture new customers with a focus on actively increasing product adoption and engagement
Increase customer retention by...
The role of Product Support Specialist at Simplecast is the crucial front line of support for our customers. Our mission is to provide a seamless, low effort experience for our members and to resolve any issues they’re having in a timely and empathetic way. The Product Support Specialist is an expert in all things Simplecast and in addition to supporting our customers, surfaces important feedback to the rest of the company about customer requests and pain points.
About the Role:
Answering incoming customer tickets in a comprehensive and timely manner.
Surfacing customer feedback to the rest of the organization.
Staying up to date with new features and launches.
Creating support documentation such as knowledge base articles and standard responses as needed.
Advocating for our customers and deeply understanding customer pain points.
Providing support assistance on social media when necessary.
About you:
The...
Oct 15, 2020
Full time
The role of Product Support Specialist at Simplecast is the crucial front line of support for our customers. Our mission is to provide a seamless, low effort experience for our members and to resolve any issues they’re having in a timely and empathetic way. The Product Support Specialist is an expert in all things Simplecast and in addition to supporting our customers, surfaces important feedback to the rest of the company about customer requests and pain points.
About the Role:
Answering incoming customer tickets in a comprehensive and timely manner.
Surfacing customer feedback to the rest of the organization.
Staying up to date with new features and launches.
Creating support documentation such as knowledge base articles and standard responses as needed.
Advocating for our customers and deeply understanding customer pain points.
Providing support assistance on social media when necessary.
About you:
The...
