ABOUT US
One House is building a community of creators and artists. We exist to empower creative people as entrepreneurs to own their intellectual property while pursuing artistic and commercial success on their own terms.
Our vision is to reshape the architecture of the creative industries to put equity-ownership and self-determination in the hands of a new generation of uncompromising, independent, globally successful creators.
One House is also partnered with scientists, economists and charity partners to address underrepresentation in the creative industries and to deliver a robust decarbonisation framework for creative businesses. We are building a unique network of digital tools and physical spaces to empower our creators and our team.
We love to collaborate with people who share our passion for creativity. Come and say hello 👋
ABOUT THE ROLE
As Creative Producer you will be responsible for managing a strikingly broad development slate, ranging from social...
Feb 19, 2021
Full time
ABOUT US
One House is building a community of creators and artists. We exist to empower creative people as entrepreneurs to own their intellectual property while pursuing artistic and commercial success on their own terms.
Our vision is to reshape the architecture of the creative industries to put equity-ownership and self-determination in the hands of a new generation of uncompromising, independent, globally successful creators.
One House is also partnered with scientists, economists and charity partners to address underrepresentation in the creative industries and to deliver a robust decarbonisation framework for creative businesses. We are building a unique network of digital tools and physical spaces to empower our creators and our team.
We love to collaborate with people who share our passion for creativity. Come and say hello 👋
ABOUT THE ROLE
As Creative Producer you will be responsible for managing a strikingly broad development slate, ranging from social...
Point Blank is an award-winning music school based in London, Los Angeles, Ibiza, Mumbai, China and online. We specialise in Higher Education and Practical courses in subjects including: Music Production and Sound Engineering, DJ Practice and Performance, Singing and Songwriting, Music Industry Management and Radio Production and Broadcasting.
We are looking for an enthusiastic and customer focussed Course Advisor to join the growing Student Recruitment / Course Sales team at our London headquarters in Hoxton (the role will initially be remote / home based due to the ongoing global COVID-19 pandemic).
This role requires a passion for music and education, and experience of delivering accurate, engaging and convincing advice and support to a range of customers across multiple channels (telephone, email, chat, SMS, face to face etc.) in order to drive applications and maximise enrolments to meet ambitious course sales and student recruitment targets.
As a Point Blank...
Feb 08, 2021
Full time
Point Blank is an award-winning music school based in London, Los Angeles, Ibiza, Mumbai, China and online. We specialise in Higher Education and Practical courses in subjects including: Music Production and Sound Engineering, DJ Practice and Performance, Singing and Songwriting, Music Industry Management and Radio Production and Broadcasting.
We are looking for an enthusiastic and customer focussed Course Advisor to join the growing Student Recruitment / Course Sales team at our London headquarters in Hoxton (the role will initially be remote / home based due to the ongoing global COVID-19 pandemic).
This role requires a passion for music and education, and experience of delivering accurate, engaging and convincing advice and support to a range of customers across multiple channels (telephone, email, chat, SMS, face to face etc.) in order to drive applications and maximise enrolments to meet ambitious course sales and student recruitment targets.
As a Point Blank...
In this role you will be responsible for providing Inside Sales support to the Sales Managers and Business Development Managers by actively identifying, approaching and acquiring new end users (and customers – resellers, system integrators) by promoting related Professional Audio products through effective telemarketing sales techniques to ensure end user satisfaction by performing the following duties.
Essential Skills and Requirements:
Must have experience with extensive outbound business-to-business calls
Demonstrated understanding and application of effective selling techniques
Demonstrated success meeting sales goals and growing sales
Superior customer service attitude; able to handle difficult customers with diplomacy and tact
Excellent oral and written communication skills - to minimum B2 level Dutch, French and English
Good active listening skills and phone skills
Technical knowledge of company products preferred
Good...
Nov 30, 2020
Full time
In this role you will be responsible for providing Inside Sales support to the Sales Managers and Business Development Managers by actively identifying, approaching and acquiring new end users (and customers – resellers, system integrators) by promoting related Professional Audio products through effective telemarketing sales techniques to ensure end user satisfaction by performing the following duties.
Essential Skills and Requirements:
Must have experience with extensive outbound business-to-business calls
Demonstrated understanding and application of effective selling techniques
Demonstrated success meeting sales goals and growing sales
Superior customer service attitude; able to handle difficult customers with diplomacy and tact
Excellent oral and written communication skills - to minimum B2 level Dutch, French and English
Good active listening skills and phone skills
Technical knowledge of company products preferred
Good...
The Role
This is a full-time role limited to a 6 months contract initially within SoundCloud’s Community Operations team located in Los Angeles.
As Community Support Specialist, you will work with our Listeners and Creators directly to help and enable them to have an incredible support experience when using SoundCloud. Your focus will be on providing customer support to the SoundCloud community, primarily via written channels (e.g. email) in English.
The entire team supports all areas of the product and your focus will be on providing customer support to our community.
We help you become an expert in all areas of SoundCloud from troubleshooting to noting feature requests and help bring the voice of the customer to the full SoundCloud team.
About You
You like to be the one who gets problems solved. You enjoy delving into the technical details to troubleshoot issues, find a resolution and help get reported problems with the site...
Feb 22, 2021
Temporary
The Role
This is a full-time role limited to a 6 months contract initially within SoundCloud’s Community Operations team located in Los Angeles.
As Community Support Specialist, you will work with our Listeners and Creators directly to help and enable them to have an incredible support experience when using SoundCloud. Your focus will be on providing customer support to the SoundCloud community, primarily via written channels (e.g. email) in English.
The entire team supports all areas of the product and your focus will be on providing customer support to our community.
We help you become an expert in all areas of SoundCloud from troubleshooting to noting feature requests and help bring the voice of the customer to the full SoundCloud team.
About You
You like to be the one who gets problems solved. You enjoy delving into the technical details to troubleshoot issues, find a resolution and help get reported problems with the site...
Description
4 month 0 hour contract, with possible extension or permanent role
We put customers at the centre of everything we do. And, our dynamic Customer Experience team is there leading from the front to ensure every interaction with our customers is world class. We are after a Customer Experience Support agent to join our frontline team as we seek unrivalled customer happiness and loyalty.
In the next 6 months you will:
Use your amazing customer service skills to engage with and deliver exceptional customer service experiences to customers across all channels - phone, live chat, email, and social media
Gain a wealth of knowledge regarding the music and travel industry and learn how to troubleshoot common booking issues and elevate customer experience
Master the tools and systems that will be used to perform your role; Kustomer, Slack, Aircall, Google Suite, Stripe, and Notion
Troubleshoot complex customer issues that require working and...
Feb 22, 2021
Temporary
Description
4 month 0 hour contract, with possible extension or permanent role
We put customers at the centre of everything we do. And, our dynamic Customer Experience team is there leading from the front to ensure every interaction with our customers is world class. We are after a Customer Experience Support agent to join our frontline team as we seek unrivalled customer happiness and loyalty.
In the next 6 months you will:
Use your amazing customer service skills to engage with and deliver exceptional customer service experiences to customers across all channels - phone, live chat, email, and social media
Gain a wealth of knowledge regarding the music and travel industry and learn how to troubleshoot common booking issues and elevate customer experience
Master the tools and systems that will be used to perform your role; Kustomer, Slack, Aircall, Google Suite, Stripe, and Notion
Troubleshoot complex customer issues that require working and...
The Role
This role is limited to a 1 year contract initially within SoundCloud’s Community Operations team located in Berlin.
As Community Support Specialist, you will work with our Listeners and Creators directly to help and enable them to have an incredible support experience when using SoundCloud. Your focus will be on providing customer support to the SoundCloud community, primarily via written channels (e.g. email) in English.
The entire team supports all areas of the product and your focus will be on providing customer support to our community.
We help you become an expert in all areas of SoundCloud from troubleshooting to noting feature requests and help bring the voice of the customer to the full SoundCloud team.
About You
You like to be the one who gets problems solved. You enjoy delving into the technical details to troubleshoot issues, find a resolution and help get reported problems with the site resolved promptly. You value...
Feb 16, 2021
Temporary
The Role
This role is limited to a 1 year contract initially within SoundCloud’s Community Operations team located in Berlin.
As Community Support Specialist, you will work with our Listeners and Creators directly to help and enable them to have an incredible support experience when using SoundCloud. Your focus will be on providing customer support to the SoundCloud community, primarily via written channels (e.g. email) in English.
The entire team supports all areas of the product and your focus will be on providing customer support to our community.
We help you become an expert in all areas of SoundCloud from troubleshooting to noting feature requests and help bring the voice of the customer to the full SoundCloud team.
About You
You like to be the one who gets problems solved. You enjoy delving into the technical details to troubleshoot issues, find a resolution and help get reported problems with the site resolved promptly. You value...
The Role and Team
The Client Success team provides first-tier support to all of our clients and partners. We are experts in our product and work hard to make sure our clients queries are answered as soon as possible. We work with nearly every team at DICE from Account Managers to Product to help make sure we are serving our clients as effectively as possible. The Client Success team functions in a fast-paced, detail-oriented manner with a variety of clients and events which means there’s always something new and exciting to work on. We multitask between reactive and proactive client support to ensure our clients are getting the most out of DICE. Our team is made of music fans that love live events and work together to help make these live events happen.
What You'll Do
Communicate professionally and effectively with partners and colleagues in local and remote offices.
Provide 1st tier product and administrative support for DICE Partners & Self-Service...
Feb 02, 2021
Full time
The Role and Team
The Client Success team provides first-tier support to all of our clients and partners. We are experts in our product and work hard to make sure our clients queries are answered as soon as possible. We work with nearly every team at DICE from Account Managers to Product to help make sure we are serving our clients as effectively as possible. The Client Success team functions in a fast-paced, detail-oriented manner with a variety of clients and events which means there’s always something new and exciting to work on. We multitask between reactive and proactive client support to ensure our clients are getting the most out of DICE. Our team is made of music fans that love live events and work together to help make these live events happen.
What You'll Do
Communicate professionally and effectively with partners and colleagues in local and remote offices.
Provide 1st tier product and administrative support for DICE Partners & Self-Service...
The opportunity: Secretly Distribution seeks a full time North American Account & Marketing Coordinator to oversee a portion of our direct US Physical account base and play a key role in strengthening SD's sales and marketing initiatives. Day to day, this role will work closely with the Marketing Manager and wider physical sales team as we shape and execute new release and catalog campaigns. As a sales rep, this role may encompass all aspects of the account from orders, customer service, monitoring marketing, exclusives, and more.
Order Solicitation & Customer Support:
Coordinate and Send Back Catalog newsletter solicitations to direct account base.
Manage Retail B2B accounts for assigned account base.
Oversee inventory and invoicing logistics that arise due to misships, shortages, damage claims, & call tags for all assigned accounts
Assist assigned accounts with any Retail B2B questions or inquiries.
Maintain efficient processes with Warehouse...
Jan 11, 2021
Full time
The opportunity: Secretly Distribution seeks a full time North American Account & Marketing Coordinator to oversee a portion of our direct US Physical account base and play a key role in strengthening SD's sales and marketing initiatives. Day to day, this role will work closely with the Marketing Manager and wider physical sales team as we shape and execute new release and catalog campaigns. As a sales rep, this role may encompass all aspects of the account from orders, customer service, monitoring marketing, exclusives, and more.
Order Solicitation & Customer Support:
Coordinate and Send Back Catalog newsletter solicitations to direct account base.
Manage Retail B2B accounts for assigned account base.
Oversee inventory and invoicing logistics that arise due to misships, shortages, damage claims, & call tags for all assigned accounts
Assist assigned accounts with any Retail B2B questions or inquiries.
Maintain efficient processes with Warehouse...
We empower our product managers to solve hard problems – customer problems and business problems – in ways that our customers love, yet work for our business. Our product development teams are cross-functional and durable, generally comprised of a product manager, a team lead, and several engineers. The product manager will report directly to the CPO and work closely with the team lead.
We staff our teams with the skills necessary to come up with effective solutions that are valuable (our customers choose to buy or use), viable (the solution works within the many constraints of the business), usable (the user can figure out how to use) and feasible (our engineers have the skills and technology to implement). While the product designer is accountable for ensuring the solution is usable, and the engineers are accountable for ensuring the solution is feasible, the product manager is accountable for ensuring the solution is both valuable and viable.
This...
Nov 24, 2020
Full time
We empower our product managers to solve hard problems – customer problems and business problems – in ways that our customers love, yet work for our business. Our product development teams are cross-functional and durable, generally comprised of a product manager, a team lead, and several engineers. The product manager will report directly to the CPO and work closely with the team lead.
We staff our teams with the skills necessary to come up with effective solutions that are valuable (our customers choose to buy or use), viable (the solution works within the many constraints of the business), usable (the user can figure out how to use) and feasible (our engineers have the skills and technology to implement). While the product designer is accountable for ensuring the solution is usable, and the engineers are accountable for ensuring the solution is feasible, the product manager is accountable for ensuring the solution is both valuable and viable.
This...
You love music. You care deeply about the products you work on. You know how to understand, connect with and deliver a message to an audience. You are creative, resourceful, driven and a team player.
As a Product Marketing Manager under the PlayNetwork brand, you will be responsible for the development of value props and positioning, audience segmentation, GTM, and sales enablement for PlayNetwork products/services, including Apple Music for Business campaigns.
What your day to day looks like:
Driving product marketing for PlayNetwork’s services portfolio, including research, positioning, content, and campaign development in order to create demand.
Identifying and mapping buyer journeys, pricing strategies, and demand scenarios for multiple markets.
Crafting compelling messages for specific audiences aligned with buyer need.
Partnering with Product team to define market needs, features, roadmap and feedback cycle.
Partnering with Growth Marketing to...
Nov 02, 2020
Full time
You love music. You care deeply about the products you work on. You know how to understand, connect with and deliver a message to an audience. You are creative, resourceful, driven and a team player.
As a Product Marketing Manager under the PlayNetwork brand, you will be responsible for the development of value props and positioning, audience segmentation, GTM, and sales enablement for PlayNetwork products/services, including Apple Music for Business campaigns.
What your day to day looks like:
Driving product marketing for PlayNetwork’s services portfolio, including research, positioning, content, and campaign development in order to create demand.
Identifying and mapping buyer journeys, pricing strategies, and demand scenarios for multiple markets.
Crafting compelling messages for specific audiences aligned with buyer need.
Partnering with Product team to define market needs, features, roadmap and feedback cycle.
Partnering with Growth Marketing to...
