Technical Support Engineer (HK) Based: Shek Tong Tsui, Hong Kong Term: Full-time, permanent Rate: HKD 200,000
The role:
Working as part of a Global cross-functional team, answering pre and post sales enquiries relating to Focusrite & Novation products, e-store purchases, product registration and software activation by phone, email and live-chat, and working pro-actively to reduce the number of incoming enquiries.
Core responsibilities:
Act as focal point for all technical and non-technical enquiries relating to the Focusrite/Novation product lines, E-Store, product registration and software activation in a timely, friendly, problem-solving manner via email, phone and live-chat.
Work alongside global support team to maintain positive KPIs on key social media platforms (Facebook, Twitter, Instagram, etc.)
Work with Asia-Pacific distribution network to ensure our customers in the region are getting a great customer experience.
Monitor and respond to...
Mar 30, 2021
Full time
Technical Support Engineer (HK) Based: Shek Tong Tsui, Hong Kong Term: Full-time, permanent Rate: HKD 200,000
The role:
Working as part of a Global cross-functional team, answering pre and post sales enquiries relating to Focusrite & Novation products, e-store purchases, product registration and software activation by phone, email and live-chat, and working pro-actively to reduce the number of incoming enquiries.
Core responsibilities:
Act as focal point for all technical and non-technical enquiries relating to the Focusrite/Novation product lines, E-Store, product registration and software activation in a timely, friendly, problem-solving manner via email, phone and live-chat.
Work alongside global support team to maintain positive KPIs on key social media platforms (Facebook, Twitter, Instagram, etc.)
Work with Asia-Pacific distribution network to ensure our customers in the region are getting a great customer experience.
Monitor and respond to...
In this role you will be responsible for providing Inside Sales support to the Sales Managers and Business Development Managers by actively identifying, approaching and acquiring new end users (and customers – resellers, system integrators) by promoting related Professional Audio products through effective telemarketing sales techniques to ensure end user satisfaction by performing the following duties.
Essential Skills and Requirements:
Must have experience with extensive outbound business-to-business calls
Demonstrated understanding and application of effective selling techniques
Demonstrated success meeting sales goals and growing sales
Superior customer service attitude; able to handle difficult customers with diplomacy and tact
Excellent oral and written communication skills - to minimum B2 level Dutch, French and English
Good active listening skills and phone skills
Technical knowledge of company products preferred
Good...
Nov 30, 2020
Full time
In this role you will be responsible for providing Inside Sales support to the Sales Managers and Business Development Managers by actively identifying, approaching and acquiring new end users (and customers – resellers, system integrators) by promoting related Professional Audio products through effective telemarketing sales techniques to ensure end user satisfaction by performing the following duties.
Essential Skills and Requirements:
Must have experience with extensive outbound business-to-business calls
Demonstrated understanding and application of effective selling techniques
Demonstrated success meeting sales goals and growing sales
Superior customer service attitude; able to handle difficult customers with diplomacy and tact
Excellent oral and written communication skills - to minimum B2 level Dutch, French and English
Good active listening skills and phone skills
Technical knowledge of company products preferred
Good...
E1 is a night club based in East London with state-of-the-art sound and production facilities. E1’s flexible 24-hour license means it holds a diverse and wide-ranging portfolio of music events. E1 are looking for a bright and enthusiastic Graphic Designer to join the team.
We need someone highly organised, tenacious, enthusiastic, creative and hardworking to design social media artwork, motion graphics, and a range of other design assets for the E1 brand across the weekly events calendar. We are particularly looking for someone with an enthusiasm for animation, video and motion graphics.
E1’s event policy is diverse and the company is committed to equal opportunities throughout our events and internal team. If you are from an under-represented background we highly encourage you to apply.
Essential
A strong and diverse portfolio full of bold ideas and attention to detail
Strong typographic skills
In depth experience with animation and motion design...
Apr 10, 2021
Full time
E1 is a night club based in East London with state-of-the-art sound and production facilities. E1’s flexible 24-hour license means it holds a diverse and wide-ranging portfolio of music events. E1 are looking for a bright and enthusiastic Graphic Designer to join the team.
We need someone highly organised, tenacious, enthusiastic, creative and hardworking to design social media artwork, motion graphics, and a range of other design assets for the E1 brand across the weekly events calendar. We are particularly looking for someone with an enthusiasm for animation, video and motion graphics.
E1’s event policy is diverse and the company is committed to equal opportunities throughout our events and internal team. If you are from an under-represented background we highly encourage you to apply.
Essential
A strong and diverse portfolio full of bold ideas and attention to detail
Strong typographic skills
In depth experience with animation and motion design...
About The Shed
The Shed is a new cultural institution of and for the 21st century. We produce and welcome innovative art and ideas, across all forms of creativity, to build a shared understanding of our rapidly changing world and a more equitable society. In our highly adaptable building on Manhattan’s west side, The Shed brings together established and emerging artists to create new work in fields ranging from pop to classical music, painting to digital media, theater to literature, and sculpture to dance. We seek opportunities to collaborate with cultural peers and community organizations, work with like-minded partners, and provide unique spaces for private events. As an independent nonprofit that values invention, equity, and generosity, we are committed to advancing art forms, addressing the urgent issues of our time, and making our work impactful, sustainable, and relevant to the local community, the cultural sector, New York City, and beyond.
About the...
Mar 23, 2021
Full time
About The Shed
The Shed is a new cultural institution of and for the 21st century. We produce and welcome innovative art and ideas, across all forms of creativity, to build a shared understanding of our rapidly changing world and a more equitable society. In our highly adaptable building on Manhattan’s west side, The Shed brings together established and emerging artists to create new work in fields ranging from pop to classical music, painting to digital media, theater to literature, and sculpture to dance. We seek opportunities to collaborate with cultural peers and community organizations, work with like-minded partners, and provide unique spaces for private events. As an independent nonprofit that values invention, equity, and generosity, we are committed to advancing art forms, addressing the urgent issues of our time, and making our work impactful, sustainable, and relevant to the local community, the cultural sector, New York City, and beyond.
About the...
We offer a unique opportunity within a global market leader within audio industry. We are looking for a Service Administrator to join our Service Team on a fixed term 12-month contract.
As our new Service Administrator, you will b e responsible for all business administration processes supporting the service engineers. As our new colleague your culture and language skills will be the ambassadors of our corporate culture principles.
You will manage enquiries, incoming returns and exchanges for our customers in our ERP system using the Sennheiser guidelines and specifications. You will encompass the customers’ needs by providing and delivering a professional, high quality service, and offering assistance while handling customer service queries and returns.
You will also be responsible for covering goods in/ out function as a backup when required. The role requires maintaining an excellent level of customer focus, quick thinking solutions...
Mar 08, 2021
Temporary
We offer a unique opportunity within a global market leader within audio industry. We are looking for a Service Administrator to join our Service Team on a fixed term 12-month contract.
As our new Service Administrator, you will b e responsible for all business administration processes supporting the service engineers. As our new colleague your culture and language skills will be the ambassadors of our corporate culture principles.
You will manage enquiries, incoming returns and exchanges for our customers in our ERP system using the Sennheiser guidelines and specifications. You will encompass the customers’ needs by providing and delivering a professional, high quality service, and offering assistance while handling customer service queries and returns.
You will also be responsible for covering goods in/ out function as a backup when required. The role requires maintaining an excellent level of customer focus, quick thinking solutions...
