Job Description
Music is Universal
It’s the passionate and dedicated team at Universal Music who help make us the world’s leading music company. From A&R to finance, legal to digital, sales to marketing, Universal Music is the place to grow and develop your career within a truly commercial and innovative business that leads in everything it does.
Everyone is welcome to apply for our roles, and we are determined to ensure that no applicant or employee receives less favourable treatment because of gender, race, disability, sexual orientation, religion, belief, age, marital status, background, pregnancy, or caring responsibilities. We also recognise the importance of diversity of thought within our teams and are fully committed to embracing the talents of people with autism, dyslexia, ADHD, and other forms of neurocognitive variation.
We will always seek to make appropriate adjustments to recruitment, workplaces, and work processes to be fully inclusive to people with different needs and working styles. If you need us to make any reasonable adjustments for you from application onwards, including alternatives to the online form or to disclose a neurocognitive condition, please email UniversalMusicCareers@umusic.com.
People Inclusion and Culture
‘We are here to amplify our people: attracting the best talent, fostering a culture of excellence and elevating our teams to make memorable music and meaningful change.’
The Role:
The role of L&OD Coordinator will take full ownership and responsibility for delivering seamless, high-quality learning experiences across our programmes, curriculum, and learning initiatives. Collaborating closely with the L&OD team, the wider PIC team, and L&OD Managers for curriculum and programmes, this role is instrumental in creating and cultivating a vibrant learning culture at Universal Music. The Coordinator will manage every stage of the process, including enrolments, internal marketing of initiatives, communications, on-the-day session setup, room and booking enquiries, feedback collection, analytics, and evaluation. This role requires someone with exceptional Excel skills. By ensuring exceptional service and operational excellence, the Coordinator will help deliver impactful learning and development initiatives that support employees’ professional growth and reinforce the organisation’s commitment to learning.
The Responsibilities:
- Live the People team purpose, vision and mission and exhibit behaviours that align to our Company values.
- Take full ownership of coordinating all aspects of the Offering delivery, ensuring sessions run seamlessly from start to finish, including managing booking logistics, communications, and follow-up processes, including but not limited to:
- Curriculum Offering
- Leadership Development Programme
- Management Development Programme DEIB / Equity programmes
- PIC Curriculum Offering
- Work with L&OD Managers on outcomes of Learning Needs Analysis to steer plans of design and development and new topics required for the programmes and organisation - now and in the future.
- Collaborate closely with L&OD Managers to deliver on L&OD strategy, develop annual calendar and marketing / communication and engagement plan and collectively measure and assess the impact and success of curriculum development.
- Coordinate and manage full process of annual L&OD offering, book rooms, host group sessions, liaise with internal support functions to achieve high quality experiences within the programmes - start to end.
- Work with closely the Operations and Data Coordinator and L&OD Advisor to create monthly L&OD reports to provide an internal overview of key requests, support, and trends across the business and support team with evaluation.
- Signpost and champion available L&OD related resources, e.g., LMS e-learning, L&OD SharePoint page, guidelines and policies, learning resources
- Work closely with PIC colleagues and run combined projects, including but not limited to onboarding, internships, apprenticeships, emerging talent initiatives, neurodiversity, Women in A&R, career development and retention.
- Capture, analyse and report learning and organisational development metrics, including producing surveys and L&OD reports. Ensure L&OD offering is regularly assessed and measured through qualitative and quantitative data and analytics.
- Work with L&OD team to develop marketing strategies for PIC initiatives to enhance employee awareness, engagement, and experience – raise the profile of PIC team to be best in the industry. Offer key insights and learnings from connected internal and external networks that enhance the organisations development.
- Manage and monitor the Learning inbox to ensure all queries receive a response and are directed to the right person within the L&OD or PIC team.
- Work with L&OD Managers to deliver Offering reporting on time for the overall Global ESG and annual reporting.
- Meet regularly with L&OD coordinators and advisor to assess the plans for delivery, coverage, reporting and quality of experience for ongoing enhancements.
- Be highly detail-oriented in organising and managing virtual and in-person sessions, including venue arrangements, virtual platform set-ups, and ensuring all materials and resources are prepared to the highest standard.
- Maintain meticulous records of all learning history through the learning tracker and ensure accurate record of enrolments in the LMS (Learning Management System) for all employees.
- Proactively anticipate and resolve logistical challenges, ensuring every aspect of the Offering delivery reflects operational excellence and professionalism.
- Serve as the main point of contact for stakeholders for L&OD Coordination, taking pride in delivering exceptional service and building trust through consistent and reliable coordination.
- Ensure all communication materials, such as emails, SharePoint etc., are engaging, professional, and align with L&OD branding.
- Take responsibility for monitoring and maintaining feedback mechanisms to assess the effectiveness of sessions.
- Partner with L&OD Managers to develop and maintain an annual delivery calendar that aligns with organisational priorities, ensuring all sessions are well-communicated and efficiently organised.
- Inform the L&OD team of the offering schedule during bi-weekly meetings, providing updates on logistics, progress, and the delegation of facilitators to sessions, ensuring all team members are aligned and informed.
- Take ownership for organising and delegating facilitators for sessions, managing both internal and external facilitators to ensure sessions are led by the appropriate individuals and they have been well briefed. This includes assigning internal staff to lead specific sessions and liaising with external facilitators to ensure their readiness and alignment with programme objectives.
- Take pride in cultivating an exceptional participant experience, demonstrating professionalism, detail orientation and empathy at every interaction touchpoint, whether before, during, or after sessions. Actively contribute to the design and refinement of processes that improve operational efficiency and enhance the learner journey.
Just So You Know…
The company presents this job description as a guide to the major areas and duties for which the jobholder is accountable. However, the business operates in an environment that demands change and the jobholder's specific responsibilities and activities will vary and develop. Therefore, the job description should be seen as indicative and not as a permanent, definitive, and exhaustive statement.
Job Category:
People, Inclusion & Culture
We are UMG, the Universal Music Group.
We are the world’s leading music company.
In everything we do, we are committed to artistry, innovation and entrepreneurship.
We own and operate a broad array of businesses engaged in recorded music, music publishing, merchandising, and audiovisual content in more than 60 countries.
We identify and develop recording artists and songwriters, and we produce, distribute and promote the most critically acclaimed and commercially successful music to delight and entertain fans around the world.
Our vast catalog of recordings and songs stretches back over a century and comprises the largest, most diverse and culturally rich collection of music ever assembled.
As digital technology refashions the world, our unmatched commitment to lead in developing new services, platforms and business models for the delivery of music and related content empowers innovators and allows new commercial and artistic opportunities to flourish.
Knowing that music, a powerful force for good in the world, is unique in its ability to inspire people and bring them together, we work with our artists and employees to serve our communities.
We are the home for music’s greatest artists, innovators and entrepreneurs.
Together, we are UMG, the Universal Music Group.