Job Description
As a Desktop Support Analyst you will be responsible for support and services to users, both in person and remote, assist the wider team with project work and hardware deployment.
What you'll do:
- Represent the service desk
- Work as part of a team sharing knowledge and skills
- Provide a professional service to users working across both Mac and Windows systems
- Prioritise tickets / service requests
- Resolve issues within our agreed SLA’s
- Document solutions
- Participate in Global Technology projects
- Support the Sony Music Global Technology environment, including hardware, software, tools and applications.
- Troubleshoot across all common computing platforms and hardware
- Software installation and updates
Who you are:
- Proven IT help-desk support experience working in a corporate environment.
- Experience supporting with both Mac and Windows platforms.
- Strong Analytical skills
- Excellent communication skills
- Strong knowledge of common application programs (Office, Adobe, MS and Apple)
- Able to work collaboratively as well as independently
- Time management skills
What we give you:
- You join a vibrant global community with the opportunity to channel your passion every day
- A modern office environment designed for you, empowering you to bring your best
- Investment in your professional growth and development enabling you to thrive in our vibrant community
- The space to accelerate progress, positively disrupt and create what happens next
- We give you the platform to champion positive change, with the opportunity to contribute to our social impact, diversity, equity and inclusion initiatives
- We provide an excellent range of benefits like private medical cover, a generous pension scheme, life assurance, income protection, plus loads of music industry perks. There’s also time off over winter break
Equal Opportunities
As an active part of a culturally and socially diverse society, Sony Music’s aim is that our workforce is diverse and inclusive. Sony Music is an equal opportunity employer and supports workforce diversity.
We employ, retain, promote and otherwise treat all employees and job applicants according to their merit, qualifications, competence and talent. We apply this policy without regard to any individual’s sex, race, religion, origin, age, sexual orientation, marital status, medical condition or disability.
Privacy Policy
Please click here to read our privacy policy before beginning the application process as you will need to agree to the terms of the policy before submitting your information.
Please note that applicants must be at least 18 years of age.
