Job Description
Music is Universal
It’s the passionate and dedicated team at Universal Music who help make us the world’s leading music company. From A&R to finance, legal to digital, sales to marketing, Universal Music is the place to grow and develop your career within a truly commercial and innovative business that leads in everything it does.
Everyone is welcome to apply for our roles, and we are determined to ensure that no applicant or employee receives less favourable treatment because of gender, race, disability, sexual orientation, religion, belief, age, marital status, background, pregnancy, or caring responsibilities. We also recognise the importance of diversity of thought within our teams and are fully committed to embracing the talents of people with autism, dyslexia, ADHD, and other forms of neurocognitive variation.
We will always seek to make appropriate adjustments to recruitment, workplaces, and work processes to be fully inclusive to people with different needs and working styles. If you need us to make any reasonable adjustments for you from application onwards, including alternatives to the online form or to disclose a neurocognitive condition, please email UniversalMusicCareers@umusic.com.
The A Side: A Day in The Life
Do you want to be part of Universal Music Group’s market-leading Global Classics & Jazz team – working with some of the biggest artists from the world of classical music, jazz and beyond? Do you want to work alongside some of the most iconic labels such as Decca Records, Deutsche Grammophon, Blue Note and Verve? Do you want to be part of campaigns for world-class artists including Andrea Bocelli, Max Richter, Jon Batiste, Samara Joy, Ludovico Einaudi, Lang Lang, Lise Davidsen and Yunchan Lim? Then, read on.
Global Classics and Jazz (GCJ) is a division within Universal Music Group (UMG) focusing on a diverse range of music throughout the company, from classical to jazz and beyond (including instrumental, electronic, folk, soul, indie and soundtracks). Working with the company’s market leading and iconic labels, including Deutsche Grammophon, Decca, Blue Note, ECM, Verve/Decca US, Hyperion and Mercury KX, GCJ is the largest and most successful classical and jazz recorded music business in the world. We are committed to growing the international profile for UMG’s genre-leading artists and labels.
As an eCommerce Manager you will work in a central team at the heart of the GCJ division with responsibility for our international e-Commerce business as a key channel to connect artists and fans.
This is a newly created role that will be pivotal in helping to manage a portfolio of centrally co-managed and locally managed evergreen ecommerce stores across multiple territories and labels. You will be responsible for driving revenues from music and merchandise products and ensuring we always offer the best possible customer experience to our fans.
This eCommerce Manager will collaborate closely with our A&R, marketing and ecommerce teams in markets, at labels/repertoire owners, and with the central GCJ and commerce team. Bringing solid Shopify and eCommerce experience, this role will suit a results-driven creative problem-solver with the ability to work on multiple projects, and a passion for great eCommerce retailing.
The B Side: Skills & Experience
Be Strategic
Identify and execute opportunities for ecommerce revenue delivery and growth for key genre segments and artists across the business.
Working closely with labels and markets, you will use your music eCommerce, commercial and merchandising experience to optimise and internationalise D2C sales activities.
Build relationships with label and artist management and report sales trends and store performance, manage escalations, and identify campaign pitfalls and sharing learnings to inform future campaigns.
Analyse site analytics and reporting to understand and improve site engagement to increase customer acquisition.
Be Operational
Manage the eCommerce release schedule with the label/RO contacts to identify artist, release and product opportunities to ensure we have a suitable product range for superfans and customers.
Store management of a portfolio of centrally co-managed stores, including theming and UX, campaigning, merchandising and category management in line with ecommerce best practice.
Work with local ecommerce and label marketing and production teams on their locally-managed stores to drive synergies and optimise results internationally.
Work with ecommerce operations and customer service to resolve strategic issues on supply chain, constantly measure the customer feedback loop to ensure customer happiness and loyalty
Manage relationships with our key partners in the ecommerce space, notably the Labels, brand owners, tech team and finance teams, logistics team, procurement and merchandise companies, artist managers and ticket agencies.
Be Administrative
Work with the label/RO and territories in delivering sales and profitability reporting.
Implementation & ongoing management of SEO and meta-tagging across stores.
Person Specification
Necessary
ecommerce experience in managing a portfolio of international ecommerce stores.
A strong understanding of core ecommerce best practice with clear results delivering of great customer experience on stores
Exceptional interpersonal skills with a proven focus on communication, collaboration and cooperation.
Experience of working in cross-functional teams to drive projects to completion with an ability to react quickly and calmly to changing artist & label needs and deadlines
Strong affinity for artists and their music.
A commercial & analytical approach to business, adept at working and achieving store revenue targets.
Shopify experience and an understanding of core Shopify apps
Strong critical thinking and problem-solving skills
An understanding of site performance and user behaviour to enable business decision-making
Technical platform knowledge of Business Manager [Meta], Google [GA, GMC, Ads & YouTube], TikTok & Spotify
Understanding of paid marketing including paid social, programmatic & PPC
Understanding of SEO & accessibility best practices
Desirable
PM tools – Preferably Monday.com
Knowledge of Google Analytics and ecommerce reporting tools
Ability to multi-task, problem solve, and execute tasks with accuracy in a high-pressure, fast-paced agile environment
Bonus Tracks: Your Benefits
Group Personal Pension Scheme (between 3% and 9%)
Private Medical Insurance
25 paid days of annual leave
Interest Free Season Ticket Loan available
Holiday Purchase scheme
Dental and Travel Insurance options
Cycle to Work Scheme
Salary Sacrifice Cars
Subsidised Gym Membership
Employee Discounts (Reward Gateway)
Just So You Know…
The company presents this job description as a guide to the major areas and duties for which the jobholder is accountable. However, the business operates in an environment that demands change and the jobholder's specific responsibilities and activities will vary and develop. Therefore, the job description should be seen as indicative and not as a permanent, definitive, and exhaustive statement.
Job Category:
eCommerce
We are UMG, the Universal Music Group.
We are the world’s leading music company.
In everything we do, we are committed to artistry, innovation and entrepreneurship.
We own and operate a broad array of businesses engaged in recorded music, music publishing, merchandising, and audiovisual content in more than 60 countries.
We identify and develop recording artists and songwriters, and we produce, distribute and promote the most critically acclaimed and commercially successful music to delight and entertain fans around the world.
Our vast catalog of recordings and songs stretches back over a century and comprises the largest, most diverse and culturally rich collection of music ever assembled.
As digital technology refashions the world, our unmatched commitment to lead in developing new services, platforms and business models for the delivery of music and related content empowers innovators and allows new commercial and artistic opportunities to flourish.
Knowing that music, a powerful force for good in the world, is unique in its ability to inspire people and bring them together, we work with our artists and employees to serve our communities.
We are the home for music’s greatest artists, innovators and entrepreneurs.
Together, we are UMG, the Universal Music Group.