Managed Accounts Coordinator

Managed Accounts Coordinator
Permanent, Full Time
(Hybrid working role - minimum three office-based days a week in London)

About the Team

PPL exists to help ensure those who invest their talent, time or money in creating recorded music are paid fairly for the use of their music when it is broadcast or played in public. Membership is free and open to anyone who performs on, or owns the rights to, recorded music.

Our members include both independent and major record companies, together with performers ranging from emerging grassroots artists through to established session musicians and influential festival headliners.

PPL Member Services team manages all interaction with our membership. Their work is split into two streams Member Services Operations and Client Services.

What you’ll be doing:

As our Managed Accounts Coordinator, you’ll be at the heart of delivering first-class customer service to both our members and Managed Accounts representatives. Working closely with the Managed Accounts team, you’ll ensure we provide outstanding service and meet the needs of our valued clients.

In this role, your ability to multi-task and plan effectively will be key to success. You’ll take ownership of administrative processes and establish a well-organised, balanced timetable of work throughout the year. Your day-to-day responsibilities will include responding to queries via phone, email, and in person. You’ll assist members in accessing and utilising their PPL accounts, provide information and analysis regarding payments, and ensure that all repertoire information remains up to date.

You’ll handle these responsibilities professionally and proactively, contributing directly to our team’s objectives of retaining key performers and maximising their revenue opportunities.

You’ll interact with colleagues across the business, including the Managed Accounts team as well as the International, Distribution, and Finance teams

Key Responsibilities will include:

• Act as the central coordination point for all administrative processes and projects within the Managed Accounts Team, supporting colleagues, managers, and senior management with member queries and campaigns.
• Maintain accurate and up-to-date client records in Salesforce, ensuring quality and accuracy of Managed Accounts and representative data, while becoming a Subject Matter Expert for workstreams with International and Member Services.
• Generate reports to support the Managed Accounts team in delivering high-quality service to performers and representatives.
• Manage member account, repertoire, and payment queries, providing clear and comprehensive responses by liaising with relevant teams and using multiple systems.
• Support Performer Relations Managers with payment and distribution checks to ensure accurate member payments.
• Handle basic internal enquiries on processes and client details, referring to colleagues as needed and ensuring a high standard of service.
• Lead the development, execution, and management of Account Plans for segment 1 & 2 representatives, ensuring alignment, consistency, and accuracy across the plans.

What you’ll need:

• A minimum of two years’ experience, ideally in a customer service or team-support administration role.
• Proficiency in MS Office, with advanced Excel skills including but not limited to ‘vLookups’ and ‘Pivot Tables’ preferred.
• Strong data entry skills with a high level of speed and accuracy.
• Familiarity with databases and a solid understanding of customer relationship management systems.

What we can offer you…

PPL value their employees and in return for your hard work you can expect to be rewarded with a wide range of benefits which support their needs and lifestyles:

• Hybrid and flexible working times
• Free Breakfast in the office
• Long service awards (i.e., Brit Awards tickets after 5 years’ service, lunches etc.)
• Shops and Leisure discounts (Carnaby card)
• £120 annually to spend on music related purchases
• Private Medical Care

And much more

Next Steps

If this sounds like you, then apply today!

Closing date for applications: 28/01/2024

If we believe you could be a great match for the role, we’ll invite you for a short initial phone call interview so we can get to know you better. If that goes well, the next step will be an Excel assessment to showcase your skills. Finally, successful candidates will be invited to a competency-based interview at our PPL offices. ​

Equality and Diversity at PPL

PPL are committed to equal opportunities, diversity and inclusivity; therefore, we welcome and encourage applicants from all sections of the community.

Here at PPL we are proud to operate in a genuine, open and straightforward way while continuing to maximise all opportunities as they arise striving to represent PPL’s members. Our job is to protect our members’ rights, and make sure their talent and investment is rewarded fairly. We take an entrepreneurial approach, working together to create new ways to deliver better service and solve business challenges.  Collaboration creates great things; everyone’s talent deserves recognition and each of our members is important to us. We are the professional face for our clients. We serve with a smile and go the extra mile when representing them. We share a passion for music – that’s why we do what we do.  

 >>> Click on Apply Now to be taken to the application page.