Operations Manager

Perplex is a high-end electronic music events brand, founded on the premise of elevating the way electronic music is experienced by the modern consumer. The Operations Manager will guide the brand through international expansion by collaborating with Local Partners in various territories to ensure seamless delivery of premium events. This role demands strong leadership to harmonise localised management with a global vision, implementing Perplex’s standards of excellence and best practices for consistent quality. 

Key Role Responsibilities

• Define event objectives, scope, and concept with Managing Directors

• Develop event budget and track forecasted vs. actual revenues/costs in progress meetings

• Devise event production plan and guest experience in line with Perplex’s high-end brand nature 

• Work with Managing Director on securing event and/or territory-specific sponsorship packages 

• Manage relationships with local partners and oversee their event execution

• Ensure local partners source staff and suppliers on par with Perplex’s standards of excellence 

• Ensure events are compliant with local licensing and insurance requirements

• Oversee talent logistics and rider coordination between Perplex Advancing team and local Artist Liaison 

• Reconcile revenues/costs, finalise event payments, and submit Event P&L reports with commentary

• Complete post-event report, evaluate performance and integrate feedback for continuous improvement

• Manage travel plans - booking flights/accommodation for site visits and events

• Manage Perplex’s head office function and act as the main point of call for suppliers, venues and staff members

Key Attributes

• 4+ years experience within the hospitality / events industry

• Highly organised, with exceptional multi-tasking and time management skills

• Ability to manage multiple stakeholders and delegate actions across the business

• Open minded, entrepreneurial with a passion to join a high-growth, premium events business

• Holding a driving license and personal license is a plus, but not a necessity

Package: £45k - 50k (dependent on experience), plus out of hours pay, event related bonus and international travel.

Starting date: ASAP

Location: 3 days per week from Central London office. Regular international trips (site visits and event dates).

Job type: Permanent, full-time

Reporting to: Founders

Working hours: Monday to Friday 09:00-18:00 and events as necessary (flexibility will be required).